SuperOps 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SuperOps

4.6

(65)

FrontRunner 2026

Pricing

Starting at $79.00 per month

About SuperOps

SuperOps.ai, powered by automation, is a PSA-RMM platform for modern-age MSPs.

Packaged with features like asset, policy, and patch, management, it is an all-in-one platform for MSPs. It also helps IT managers manage their clients' projects and documents from a single location.

SuperOps Screenshots

SuperOps Pricing and Plans

Starting price: $79.00 per month

Free Trial

Free Version

Standar PSA

$79.00

per user, per month

No plan information available

Standard RMM

$99.00

per user, per month

No plan information available

Pro (Unified Basic)

$129.00

No plan information available

Super (Unified Advanced)

$159.00

per user, per month

No plan information available

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SuperOps Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of SuperOps
Alerts/Notifications
Asset Tracking
Automatic Patch Deployment
Billing & Invoicing
Contract/License Management
CRM
Customizable Reports
Dashboard
Data Import/Export
Device Management
Documentation Management
Event Logs
For the IT sector
Help Desk Management
Issue Management
IT Asset Management
IT Reporting
Monitoring
Network Monitoring
Patch Management
Performance Metrics
Policy Management
Process/Workflow Automation
Project Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Remote Monitoring & Management
Reporting & Statistics
Scheduling
Self Service Portal
Service Level Agreement (SLA) Management
SSL Security
Summary Reports
Support Ticket Management
Task Management
Templates
Third-Party Integrations
Time & Expense Tracking
Troubleshooting
Workflow Management

SuperOps Integrations

Splashtop

Integration rated 4.4 from 31 reviews

TeamViewer

Xero

ScreenConnect

SuperOps User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

28%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.8

Functionality

4.4

Have you used SuperOps and would like to share your experience with others?

Said J.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed June 2025

Warning: May Cause Increased Productivity :)

Excellent. Support is fast and on point. New features they add every month, really do help our team to do our job better. Example: they recently added a Knowledge Base, and somehow built it exactly the way we needed. Sure, other tools had KBs forever, but SuperOps brought it to the party with AI baked in. Every article gets an AI-generated summary, which is both cool and practical.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I tested 15 RMM/PSA platforms, so you don’t have to. Most of them felt like mismatched puzzle pieces duct taped together. Then came SuperOps, the first platform that actually gets what a unified solution should be. It’s like someone finally read an MSP’s mind and built something modern, smooth, and not held together by old era ticketing systems. (Looking at you, Atera and Syncro.) SuperOps’ ticketing feels like it was designed this decade. Everything talks to each other, nothing fights back, and our workflow isn’t crying in a corner anymore. We’re actually enjoying our tools now, which feels weird, but in a good way.

Cons:

The invoicing module in SuperOps is somewhat limited. One key feature that's currently missing is the ability to summarize hours spent per client or project directly on the invoice, which is important for clear and professional billing. The good news? The SuperOps team knows this and is already working on it. Fingers crossed it drops soon.

Reasons for choosing SuperOps

We kicked the tires on a bunch of other solutions, but each one had a dealbreaker. Some were missing key features we rely on, others had price tags that made us choke on our coffee. A few had interfaces that looked like they were designed in Windows XP, and some didn’t support the hardware we actually use.

Reasons for switching to SuperOps

We were stuck using two tools that felt like they were never meant to talk to each other. Ticketing and device management didn’t play nice, and even basic tasks felt like a mini escape room, too many clicks, not enough logic. Worse, features were rolled out without asking MSPs what we actually needed. It felt like they built things for themselves and expected us to adjust our entire workflow to fit their vision. No collaboration, no common sense. We needed a platform that actually listens and makes our lives easier, so we moved on.

Cristo L.

Verified reviewer

Computer & Network Security

Self-Employed

Used daily for less than 12 months

Reviewed June 2025

It's well worth the cost for everything it offers.

Overall, the experience has been pleasant where support have been able to correct any issues or questions no matter the time, I chat with someone or submit a ticket which is great to have since we don't all work during business hours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's pricing seems reasonable and no contract. When it comes to the agreement it is very transparent. It is expensive if you have a very low number of agents but if you do have over 100 agents then the price is very reasonable. If you pay per agent, then you are stuck with a minimum amount and with a contract.

Cons:

It is not mobile friendly especially for the client who might be on the road and always on their mobile device, making a payment to a sent invoice is almost impossible. There are other features that can use some improvement, but they have the option to request these features or upgrades and they seem to work on it, just not fast enough it feels. Example, you can send invoice one time but there is no reminder invoice template to remind the client their invoice is due or late. Ai for me still seems a bit useless at the time of reviewing this. I want it to perform certain tasks like create scripts or perform certain functions based on a ticket not only reword the tickets verbiage which looks like a robot wrote it. There is no tone and usually doesn't provide accurate information.

Reasons for choosing SuperOps

I had them before they were bought by Kaseya and was advised they changed their contract method, so it is not 3 years and lowered the agent price, but they still want a minimum number of agents for at least an annual contract which would have been more since the PSA is not included.

Reasons for switching to SuperOps

They required a contract and Enterprise version of their product simply to have a BAA agreement in place while others simply provide this without any strings attached.

Mauricio V.

Verified reviewer

Information Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

Worst Service & Support – Stay Away!

If I could give zero stars, I would. This company is a complete disaster, and their support team is absolutely useless. Constant downtime, unreliable service, and when you actually need help, they ignore your requests or give you generic, unhelpful responses. We repeatedly asked for access to a backup of our critical data, and they failed to provide it. Every time their system went down (which happened way too often), our entire business was paralyzed with no way to retrieve important information. Instead of actually helping, they just gave us excuses. The lack of professionalism and responsibility is shocking. If you value your business, your data, and your sanity, do not waste your time or money on this service. They are irresponsible, their support is useless, and their service is a joke. We ultimately had no choice but to leave, and I will make sure to warn others on every platform possible. Stay away at all costs!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Absolutely nothing at all, it's just a toy company full of kids who know nothing about real business and how their bad decisions affect business.

Cons:

Unstable and lack of features, really bad support, completely useless service

Reasons for choosing SuperOps

They promised a good service and what we saw in the trial worked well but over time we realized how unstable the service was and how bad the support was for troubleshooting.

Reasons for switching to SuperOps

It was not suitable for our company, we are looking for a new one to work with

David G.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed June 2025

Imperfect like everyone else, but solid for MRR-Heave MSPs

Overall it has been good. If you are savvy in systems, and not afraid of live chat support (AI first, however) or clearing browser cookies, SuperOps is a solid choice. It has also trained me to be better at business than I was on the old platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's unified, which is where I came from. It has many features that we use, and the number one reason is that I could do ACH with Stripe. My former platform never allowed that, they force you into Worldpay. It also has a fairly updated, while quirky, interface.

Cons:

I don't love the chat-only support model. It can be fairly asynchronous, meaning if we don't fix the issue on chat, it might be a few days before we fix it or it might even fall by the wayside. The AI component is a bit overhyped, and that we have to pay extra for AI credits isn't great. I also don't like that I can't have a license for my Business Administrator that is just PSA.

Reasons for choosing SuperOps

Most complete feature set, came with a discount

Reasons for switching to SuperOps

Stagnant development, ACH with Stripe support

Deepa A.

Verified reviewer

Information Services

2-10 employees

Used daily for less than 2 years

Reviewed May 2025

Wolf Pack IT & SuperOps.AI

From initial conversations to onboarding was amazing. AM was great and support is fantastic. Any problems, can raise a query via the live chat and go from there. Since moving over, has been great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and navigate. Is fast and efficient. Support is fantastic. Branded with our logos & colours. Great pricing.

Cons:

Since our onboarding we have not seen any cons in our day to day use of the product. Just works as described.

Reasons for switching to SuperOps

Support, pricing and general attitude towards smaller MSPs.

Nick M.

Verified reviewer

Environmental Services

51-200 employees

Used daily for less than 6 months

Reviewed May 2025

SuperOps.ai is actually super

My overall experience with SuperOps.ai has been very positive. The platform is clean and easy to use. What really sets SuperOps apart, though, is the team behind it. Their support staff are responsive, helpful, and genuinely listen to feedback. It’s clear they care about their users and are actively working to improve the product based on real-world input. That level of engagement is refreshing and makes a big difference in day-to-day operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've been using SuperOps, and one of the standout features for me is the simplicity of the remote tools. The remote terminal and remote desktop access are straightforward, reliable, and easy to use, making day-to-day support much smoother. There's no unnecessary complexity, which is exactly what you want when trying to resolve issues quickly. Overall, it's a solid platform that helps us get the job done efficiently.

Cons:

Not really a con, but I would like to see the asset management develop. Having the ability to see all of our users' assets in one place,e where we can track who has what

Reasons for choosing SuperOps

It was a mix of having all of the right tools that we needed, and ease of installation and a user friendly UI at the right price point

Reasons for switching to SuperOps

Itarian was lacking key feature that we needed to grow as a company and as an IT team

Nathan B.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed May 2025

Super Great and has potential to be even Greater !

Awesome experience overall. It's helping us reach new heights that we could not have achieved. I trust SuperOps team will lead the plateform to great things and will listen to their users closely.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support / Intuitive UI/UX / Ease of use / Scalability / Speed of development (new features and features improvements)

Cons:

Lack of flexibility in superops packages. To be able to fully utilize the platform (Billing/Quoting/Doc/Projects/etc) we NEED to be able to have a lower tier package for admin employees / contractors that work on projects. At the moment, there isn't and we can't mix and match packages. (every users must be on the same plan) It forces us to use other tools that aren't fully integrated to superops to be able to work. We can't justify 159USD/month for admin employees or contractors that need extremely minimal use of the platform (timesheet at least/ project / billing / quoting/ etc) It is cruelly missing the kind of flexibility for us to scale better using superops. It also lacks scalability in the automation (triggers) and scripting. We can't classify and organize everything cleanly. Its only based of automation/script name. Its such a pain to manage at scale !

Reasons for choosing SuperOps

Same reasons mentionned above. Nothing more to say

Reasons for switching to SuperOps

Wanted a tool that felt 2024. Whole team loved SuperOps. Ease of use for fast growing MSP. Easy to use features (must have for new techs joining the team)

Edun D.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed May 2025

Constantly Improving and adapting to make life Easier

My Overall experience with SuperOps has been extremely positive and I'm very please that I'm able to use a platform that grows with me and allows me to better myself in multiple ways as I learn features and adapt.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The thing I like most about SuperOps is the versatility of the platform and the ability to modify it to work around my work style as well as to work for me. The support and constant new features of SuperOps help me find new ways to better my own ways and methods of working.

Cons:

The things I like least about SuperOps are the times, I find that they sometimes get in the way more than they are helpful. I understand why they are extremely useful for businesses, But I switch between tickets very fast and sometimes the timers don't always help with that and at the end of the day I end up with nearly 50 times of which I probably will only use 7-15.

Reasons for switching to SuperOps

We made the switch because Halo wasn't meeting our requirements the platform was not as versatile and flexible as we needed it to be which lead us to use multiple different provides and platforms for other aspects of our business where as SuperOps pulls us all into one platform.

Dom B.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed May 2025

Definitely worth it

Very good. Any issues we've encountered in terms of needed functionality have been resolved rapidly. Additional functionality has been added when needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Full featured. Does pretty much everything you need. Staff are highly responsive, too.

Cons:

Web-based interface speeds weren't great at one point but that's been fixed. Wish AI was more agentic but that will come in time.

Reasons for switching to SuperOps

Billing module didn't meet our needs. Couldn't pro-rata, for example.

Søren H.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 6 months

Reviewed May 2025

SuperUserSuperOps

Overall we are very satisfied. Fast and god support,

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very Intuitive, fast to work with. Very easy for new users.

Cons:

The templates for Quotes and Invoises is not like the rest, The design is not very customiceable, You can not use custom fields, Programable filds etc. is missing.

Reasons for choosing SuperOps

The fast support, that worked both under our trial, an also now when we are in production

Reasons for switching to SuperOps

SuperOps has both RMM and PSA, so we only need one tool to do our work now.

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