--- title: "SuperOps Software Reviews, Demo & Pricing - 2026" description: "Review of SuperOps Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/it-management/superops-ai-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [IT Documentation Software](https://www.softwareadvice.com/it-documentation/) / SuperOps Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/it-management/superops-ai-profile/alternatives/) # SuperOps Review From $79-$159/month Free version Free trial 4 plans Wondering if SuperOps is right for your organization? Our IT Documentation Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SuperOps 4.6 [(65)](https://www.softwareadvice.com/it-management/superops-ai-profile/#reviews) Pricing Starting at $79.00 per user per month ### About SuperOps SuperOps is an AI-powered, unified PSA-RMM platform designed to streamline operations for modern MSPs and IT Teams. By PSA and RMM functionalities, SuperOps enables MSPs to manage client assets, projects, and documentation from a single, intuitive interface.​ Key Features: PSA: Enhances client engagement and revenue growth through efficient service delivery.​ RMM: Facilitates effortless management of client assets with proactive monitoring tools.​ IT Documentation: Ensures critical information is organised and easily accessible.​ Project Management: Assists in efficiently handling large-scale projects by breaking them down into manageable milestones. SuperOps also offers seamless integrations with popular tools like TeamViewer, QuickBooks, Webroot, and Stripe, allowing MSPs and IT Teams to work with their preferred applications within the platform. Do you work for SuperOps? [Manage this product listing](https://www.g2.com/products/superops/claim_requests/new?auto=true) Wondering if SuperOps is right for your organization? Our IT Documentation Software selection experts can help you in 15 minutes or less. ## SuperOps User Interface ## Popular SuperOps Alternatives Main Product SuperOps 4.6 [(65)](https://www.softwareadvice.com/it-management/superops-ai-profile/#reviews) Ratings Breakdown - 4.58Ease of use - 4.37Value for money - 4.77Customer support - 4.37Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [Cove Data Protection](https://www.softwareadvice.com/data-management/solarwinds-backup-profile/) 4.6 [(375)](https://www.softwareadvice.com/data-management/solarwinds-backup-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.45Value for money - 4.49Customer support - 4.58Functionality Pricing Available upon request Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [N-sight RMM](https://www.softwareadvice.com/help-desk/msp-rmm-profile/) 4.3 [(202)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.12Value for money - 3.99Customer support - 4.26Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(149)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.72Value for money - 4.34Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(342)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price ## SuperOps Pricing and Plans Starting price: $79.00 per month Free Trial Free Version Standar PSA $79.00 per user, per month No plan information available Standard RMM $99.00 per user, per month No plan information available Pro (Unified Basic) $129.00 No plan information available Super (Unified Advanced) $159.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SuperOps Features - Popular features found in IT Documentation Credential Management Documentation Management For the IT sector Knowledge Base Management Workflow Automation - More features of SuperOps Alerts/Notifications Asset Tracking Automatic Patch Deployment Billing & Invoicing Contract/License Management CRM Customizable Reports Dashboard Data Import/Export Device Management Event Logs Help Desk Management Incident Management Issue Management IT Asset Management IT Reporting Monitoring Network Monitoring Patch Management Performance Metrics Policy Management Project Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Remote Access/Control Remote Monitoring & Management Reporting & Statistics Scheduling Self Service Portal Server Monitoring Service Level Agreement (SLA) Management SSL Security Summary Reports Support Ticket Management Task Management Templates Third-Party Integrations Time & Expense Tracking Troubleshooting Workflow Management ## SuperOps Integrations Splashtop Integration rated 4.4 from 31 reviews TeamViewer ONE Integration rated undefined from -1 review Xero Integration rated undefined from -1 review ScreenConnect Integration rated undefined from -1 review ## SuperOps User Reviews ## SuperOps customer ratings - Overall rating: 4.6/5 - Total reviews: 65 ### Rating distribution - 5 stars: 44 reviews (68%) - 4 stars: 18 reviews (28%) - 3 stars: 2 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.4/5 - Customer support: 4.8/5 - Functionality: 4.4/5 --- Have you used SuperOps and would like to share your experience with others? ### It's well worth the cost for everything it offers. - Overall rating: 4/5 - Reviewer: Cristo L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience has been pleasant where support have been able to correct any issues or questions no matter the time, I chat with someone or submit a ticket which is great to have since we don't all work during business hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's pricing seems reasonable and no contract. When it comes to the agreement it is very transparent. It is expensive if you have a very low number of agents but if you do have over 100 agents then the price is very reasonable. If you pay per agent, then you are stuck with a minimum amount and with a contract. #### Cons It is not mobile friendly especially for the client who might be on the road and always on their mobile device, making a payment to a sent invoice is almost impossible. There are other features that can use some improvement, but they have the option to request these features or upgrades and they seem to work on it, just not fast enough it feels. Example, you can send invoice one time but there is no reminder invoice template to remind the client their invoice is due or late. Ai for me still seems a bit useless at the time of reviewing this. I want it to perform certain tasks like create scripts or perform certain functions based on a ticket not only reword the tickets verbiage which looks like a robot wrote it. There is no tone and usually doesn't provide accurate information. #### Reasons for choosing SuperOps I had them before they were bought by Kaseya and was advised they changed their contract method, so it is not 3 years and lowered the agent price, but they still want a minimum number of agents for at least an annual contract which would have been more since the PSA is not included. #### Reasons for switching to SuperOps They required a contract and Enterprise version of their product simply to have a BAA agreement in place while others simply provide this without any strings attached. --- ### Almost completely perfect - Overall rating: 4/5 - Reviewer: Thomas S. - Verified reviewer: Yes - Industry: Wholesale - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we are very satisfied — I've never experienced support that responds this quickly. SuperOps is far superior to the major players #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the pace of development with the product. They are making great strides all the time and have been doing so since I started working with SuperOps in 2022. They are responsive to new feature requests, and most of the time, the support is excellent. It's an almost complete system that meets most needs #### Cons Sometimes the pace of development can become a problem — they create so many new things that they occasionally don’t fully complete what they’ve previously started, which means some features don’t quite reach their full potential. #### Reasons for switching to SuperOps Many issues and promised features were never developed — we couldn’t rely on the system --- ### Worst Service & Support – Stay Away! - Overall rating: 1/5 - Reviewer: Mauricio V. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered If I could give zero stars, I would. This company is a complete disaster, and their support team is absolutely useless. Constant downtime, unreliable service, and when you actually need help, they ignore your requests or give you generic, unhelpful responses. We repeatedly asked for access to a backup of our critical data, and they failed to provide it. Every time their system went down (which happened way too often), our entire business was paralyzed with no way to retrieve important information. Instead of actually helping, they just gave us excuses. The lack of professionalism and responsibility is shocking. If you value your business, your data, and your sanity, do not waste your time or money on this service. They are irresponsible, their support is useless, and their service is a joke. We ultimately had no choice but to leave, and I will make sure to warn others on every platform possible. Stay away at all costs! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing at all, it's just a toy company full of kids who know nothing about real business and how their bad decisions affect business. #### Cons Unstable and lack of features, really bad support, completely useless service #### Reasons for choosing SuperOps They promised a good service and what we saw in the trial worked well but over time we realized how unstable the service was and how bad the support was for troubleshooting. #### Reasons for switching to SuperOps It was not suitable for our company, we are looking for a new one to work with --- ### Imperfect like everyone else, but solid for MRR-Heave MSPs - Overall rating: 4/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been good. If you are savvy in systems, and not afraid of live chat support (AI first, however) or clearing browser cookies, SuperOps is a solid choice. It has also trained me to be better at business than I was on the old platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's unified, which is where I came from. It has many features that we use, and the number one reason is that I could do ACH with Stripe. My former platform never allowed that, they force you into Worldpay. It also has a fairly updated, while quirky, interface. #### Cons I don't love the chat-only support model. It can be fairly asynchronous, meaning if we don't fix the issue on chat, it might be a few days before we fix it or it might even fall by the wayside. The AI component is a bit overhyped, and that we have to pay extra for AI credits isn't great. I also don't like that I can't have a license for my Business Administrator that is just PSA. #### Reasons for choosing SuperOps Most complete feature set, came with a discount #### Reasons for switching to SuperOps Stagnant development, ACH with Stripe support --- ### Wolf Pack IT & SuperOps.AI - Overall rating: 5/5 - Reviewer: Deepa A. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From initial conversations to onboarding was amazing. AM was great and support is fantastic. Any problems, can raise a query via the live chat and go from there. Since moving over, has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and navigate. Is fast and efficient. Support is fantastic. Branded with our logos & colours. Great pricing. #### Cons Since our onboarding we have not seen any cons in our day to day use of the product. Just works as described. #### Reasons for switching to SuperOps Support, pricing and general attitude towards smaller MSPs. --- ### SuperOps.ai is actually super - Overall rating: 5/5 - Reviewer: Nick M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SuperOps.ai has been very positive. The platform is clean and easy to use. What really sets SuperOps apart, though, is the team behind it. Their support staff are responsive, helpful, and genuinely listen to feedback. It’s clear they care about their users and are actively working to improve the product based on real-world input. That level of engagement is refreshing and makes a big difference in day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We've been using SuperOps, and one of the standout features for me is the simplicity of the remote tools. The remote terminal and remote desktop access are straightforward, reliable, and easy to use, making day-to-day support much smoother. There's no unnecessary complexity, which is exactly what you want when trying to resolve issues quickly. Overall, it's a solid platform that helps us get the job done efficiently. #### Cons Not really a con, but I would like to see the asset management develop. Having the ability to see all of our users' assets in one place,e where we can track who has what #### Reasons for choosing SuperOps It was a mix of having all of the right tools that we needed, and ease of installation and a user friendly UI at the right price point #### Reasons for switching to SuperOps Itarian was lacking key feature that we needed to grow as a company and as an IT team --- ### Super Great and has potential to be even Greater ! - Overall rating: 4/5 - Reviewer: Nathan B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Awesome experience overall. It's helping us reach new heights that we could not have achieved. I trust SuperOps team will lead the plateform to great things and will listen to their users closely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support / Intuitive UI/UX / Ease of use / Scalability / Speed of development (new features and features improvements) #### Cons Lack of flexibility in superops packages. To be able to fully utilize the platform (Billing/Quoting/Doc/Projects/etc) we NEED to be able to have a lower tier package for admin employees / contractors that work on projects. At the moment, there isn't and we can't mix and match packages. (every users must be on the same plan) It forces us to use other tools that aren't fully integrated to superops to be able to work. We can't justify 159USD/month for admin employees or contractors that need extremely minimal use of the platform (timesheet at least/ project / billing / quoting/ etc) It is cruelly missing the kind of flexibility for us to scale better using superops. It also lacks scalability in the automation (triggers) and scripting. We can't classify and organize everything cleanly. Its only based of automation/script name. Its such a pain to manage at scale ! #### Reasons for choosing SuperOps Same reasons mentionned above. Nothing more to say #### Reasons for switching to SuperOps Wanted a tool that felt 2024. Whole team loved SuperOps. Ease of use for fast growing MSP. Easy to use features (must have for new techs joining the team) --- ### Constantly Improving and adapting to make life Easier - Overall rating: 4/5 - Reviewer: Edun D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My Overall experience with SuperOps has been extremely positive and I'm very please that I'm able to use a platform that grows with me and allows me to better myself in multiple ways as I learn features and adapt. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about SuperOps is the versatility of the platform and the ability to modify it to work around my work style as well as to work for me. The support and constant new features of SuperOps help me find new ways to better my own ways and methods of working. #### Cons The things I like least about SuperOps are the times, I find that they sometimes get in the way more than they are helpful. I understand why they are extremely useful for businesses, But I switch between tickets very fast and sometimes the timers don't always help with that and at the end of the day I end up with nearly 50 times of which I probably will only use 7-15. #### Reasons for switching to SuperOps We made the switch because Halo wasn't meeting our requirements the platform was not as versatile and flexible as we needed it to be which lead us to use multiple different provides and platforms for other aspects of our business where as SuperOps pulls us all into one platform. --- ### Definitely worth it - Overall rating: 5/5 - Reviewer: Dom B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. Any issues we've encountered in terms of needed functionality have been resolved rapidly. Additional functionality has been added when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Full featured. Does pretty much everything you need. Staff are highly responsive, too. #### Cons Web-based interface speeds weren't great at one point but that's been fixed. Wish AI was more agentic but that will come in time. #### Reasons for switching to SuperOps Billing module didn't meet our needs. Couldn't pro-rata, for example. --- ### SuperUserSuperOps - Overall rating: 5/5 - Reviewer: Søren H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we are very satisfied. Fast and god support, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very Intuitive, fast to work with. Very easy for new users. #### Cons The templates for Quotes and Invoises is not like the rest, The design is not very customiceable, You can not use custom fields, Programable filds etc. is missing. #### Reasons for choosing SuperOps The fast support, that worked both under our trial, an also now when we are in production #### Reasons for switching to SuperOps SuperOps has both RMM and PSA, so we only need one tool to do our work now. --- Showing 1 - 10 of 65 Reviews Load More Reviews ## SuperOps Popular Comparisons [Cove Data Protection vs SuperOps](https://www.softwareadvice.com/data-management/solarwinds-backup-profile/vs/superops-ai/)[N-central vs SuperOps](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/vs/superops-ai/)[N-sight RMM vs SuperOps](https://www.softwareadvice.com/help-desk/msp-rmm-profile/vs/superops-ai/)[Syncro vs SuperOps](https://www.softwareadvice.com/it-management/superops-ai-profile/vs/syncro/) [Compare All Alternatives](https://www.softwareadvice.com/it-management/superops-ai-profile/alternatives/) ## Other Top Recommended IT Documentation Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **20** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (798) Recently recommended **12** times [Document360](https://www.softwareadvice.com/crm/document360-profile/) **4.7** (292) Recently recommended **2** times [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) **4.4** (15483) Recently recommended **0** times Stuck Between Options? 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