# SuperOps Software Reviews, Demo & Pricing - 2026 > Review of SuperOps Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/it-management/superops-ai-profile --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / SuperOps Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/it-management/superops-ai-profile/alternatives/) # SuperOps 2026: Benefits, Features & Pricing Wondering if SuperOps is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SuperOps 4.6 [(65)](https://www.softwareadvice.com/it-management/superops-ai-profile/#reviews) FrontRunner 2026 Pricing Starting at $79.00 per month ### About SuperOps SuperOps.ai, powered by automation, is a PSA-RMM platform for modern-age MSPs. Packaged with features like asset, policy, and patch, management, it is an all-in-one platform for MSPs. It also helps IT managers manage their clients' projects and documents from a single location. Wondering if SuperOps is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. ## SuperOps User Interface ## Popular SuperOps Alternatives Main Product SuperOps 4.6 [(65)](https://www.softwareadvice.com/it-management/superops-ai-profile/#reviews) Ratings Breakdown - 4.58Ease of use - 4.37Value for money - 4.77Customer support - 4.37Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [Cove Data Protection](https://www.softwareadvice.com/data-management/solarwinds-backup-profile/) 4.6 [(375)](https://www.softwareadvice.com/data-management/solarwinds-backup-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.45Value for money - 4.49Customer support - 4.58Functionality Pricing Available upon request Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [N-sight RMM](https://www.softwareadvice.com/help-desk/msp-rmm-profile/) 4.3 [(200)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.12Value for money - 3.99Customer support - 4.25Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(339)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(148)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.72Value for money - 4.35Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price ## SuperOps Pricing and Plans Starting price: $79.00 per month Free Trial Free Version Standar PSA $79.00 per user, per month No plan information available Standard RMM $99.00 per user, per month No plan information available Pro (Unified Basic) $129.00 No plan information available Super (Unified Advanced) $159.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SuperOps Features - Popular features found in IT Management Access Controls/Permissions Capacity Management Compliance Management Incident Management Issue Auditing License Management Maintenance Scheduling Remote Access/Control Server Monitoring Ticket Management - More features of SuperOps Alerts/Notifications Asset Tracking Automatic Patch Deployment Billing & Invoicing Contract/License Management CRM Customizable Reports Dashboard Data Import/Export Device Management Documentation Management Event Logs For the IT sector Help Desk Management Issue Management IT Asset Management IT Reporting Monitoring Network Monitoring Patch Management Performance Metrics Policy Management Project Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Remote Monitoring & Management Reporting & Statistics Scheduling Self Service Portal Service Level Agreement (SLA) Management SSL Security Summary Reports Support Ticket Management Task Management Templates Third-Party Integrations Time & Expense Tracking Troubleshooting Workflow Automation Workflow Management ## SuperOps Integrations Splashtop Integration rated 4.4 from 31 reviews TeamViewer ONE Integration rated undefined from -1 review Xero Integration rated undefined from -1 review ScreenConnect Integration rated undefined from -1 review ## SuperOps User Reviews Overall Rating 4.6 Ratings Breakdown 5 68% 4 28% 3 3% 2 0% 1 2% Secondary Ratings Ease of Use 4.6 Value for money 4.4 Customer support 4.8 Functionality 4.4 Have you used SuperOps and would like to share your experience with others? CL Cristo L. Verified reviewer Computer & Network Security Self-Employed Used daily for less than 12 months Reviewed June 2025 It's well worth the cost for everything it offers. 4 Overall, the experience has been pleasant where support have been able to correct any issues or questions no matter the time, I chat with someone or submit a ticket which is great to have since we don't all work during business hours. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It's pricing seems reasonable and no contract. When it comes to the agreement it is very transparent. It is expensive if you have a very low number of agents but if you do have over 100 agents then the price is very reasonable. If you pay per agent, then you are stuck with a minimum amount and with a contract. Cons: It is not mobile friendly especially for the client who might be on the road and always on their mobile device, making a payment to a sent invoice is almost impossible. There are other features that can use some improvement, but they have the option to request these features or upgrades and they seem to work on it, just not fast enough it feels. Example, you can send invoice one time but there is no reminder invoice template to remind the client their invoice is due or late. Ai for me still seems a bit useless at the time of reviewing this. I want it to perform certain tasks like create scripts or perform certain functions based on a ticket not only reword the tickets verbiage which looks like a robot wrote it. There is no tone and usually doesn't provide accurate information. Reasons for choosing SuperOps I had them before they were bought by Kaseya and was advised they changed their contract method, so it is not 3 years and lowered the agent price, but they still want a minimum number of agents for at least an annual contract which would have been more since the PSA is not included. Reasons for switching to SuperOps They required a contract and Enterprise version of their product simply to have a BAA agreement in place while others simply provide this without any strings attached. Read More TS Thomas S. Verified reviewer Wholesale 201-500 employees Used daily for more than 2 years Reviewed June 2025 Almost completely perfect 4 Overall, we are very satisfied — I've never experienced support that responds this quickly. SuperOps is far superior to the major players Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like the pace of development with the product. They are making great strides all the time and have been doing so since I started working with SuperOps in 2022. They are responsive to new feature requests, and most of the time, the support is excellent. It's an almost complete system that meets most needs Cons: Sometimes the pace of development can become a problem — they create so many new things that they occasionally don’t fully complete what they’ve previously started, which means some features don’t quite reach their full potential. Reasons for switching to SuperOps Many issues and promised features were never developed — we couldn’t rely on the system Read More MV Mauricio V. Verified reviewer Information Services 2-10 employees Used daily for less than 12 months Review source Reviewed March 2025 Worst Service & Support – Stay Away! 1 If I could give zero stars, I would. This company is a complete disaster, and their support team is absolutely useless. Constant downtime, unreliable service, and when you actually need help, they ignore your requests or give you generic, unhelpful responses. We repeatedly asked for access to a backup of our critical data, and they failed to provide it. Every time their system went down (which happened way too often), our entire business was paralyzed with no way to retrieve important information. Instead of actually helping, they just gave us excuses. The lack of professionalism and responsibility is shocking. If you value your business, your data, and your sanity, do not waste your time or money on this service. They are irresponsible, their support is useless, and their service is a joke. We ultimately had no choice but to leave, and I will make sure to warn others on every platform possible. Stay away at all costs! Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Absolutely nothing at all, it's just a toy company full of kids who know nothing about real business and how their bad decisions affect business. Cons: Unstable and lack of features, really bad support, completely useless service Reasons for choosing SuperOps They promised a good service and what we saw in the trial worked well but over time we realized how unstable the service was and how bad the support was for troubleshooting. Reasons for switching to SuperOps It was not suitable for our company, we are looking for a new one to work with Read More DG David G. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Reviewed June 2025 Imperfect like everyone else, but solid for MRR-Heave MSPs 4 Overall it has been good. If you are savvy in systems, and not afraid of live chat support (AI first, however) or clearing browser cookies, SuperOps is a solid choice. It has also trained me to be better at business than I was on the old platform. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It's unified, which is where I came from. It has many features that we use, and the number one reason is that I could do ACH with Stripe. My former platform never allowed that, they force you into Worldpay. It also has a fairly updated, while quirky, interface. Cons: I don't love the chat-only support model. It can be fairly asynchronous, meaning if we don't fix the issue on chat, it might be a few days before we fix it or it might even fall by the wayside. The AI component is a bit overhyped, and that we have to pay extra for AI credits isn't great. I also don't like that I can't have a license for my Business Administrator that is just PSA. Reasons for choosing SuperOps Most complete feature set, came with a discount Reasons for switching to SuperOps Stagnant development, ACH with Stripe support Read More DA Deepa A. Verified reviewer Information Services 2-10 employees Used daily for less than 2 years Reviewed May 2025 Wolf Pack IT & SuperOps.AI 5 From initial conversations to onboarding was amazing. AM was great and support is fantastic. Any problems, can raise a query via the live chat and go from there. Since moving over, has been great. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use and navigate. Is fast and efficient. Support is fantastic. Branded with our logos & colours. Great pricing. Cons: Since our onboarding we have not seen any cons in our day to day use of the product. Just works as described. Reasons for switching to SuperOps Support, pricing and general attitude towards smaller MSPs. Read More NM Nick M. Verified reviewer Environmental Services 51-200 employees Used daily for less than 6 months Reviewed May 2025 SuperOps.ai is actually super 5 My overall experience with SuperOps.ai has been very positive. The platform is clean and easy to use. What really sets SuperOps apart, though, is the team behind it. Their support staff are responsive, helpful, and genuinely listen to feedback. It’s clear they care about their users and are actively working to improve the product based on real-world input. That level of engagement is refreshing and makes a big difference in day-to-day operations. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We've been using SuperOps, and one of the standout features for me is the simplicity of the remote tools. The remote terminal and remote desktop access are straightforward, reliable, and easy to use, making day-to-day support much smoother. There's no unnecessary complexity, which is exactly what you want when trying to resolve issues quickly. Overall, it's a solid platform that helps us get the job done efficiently. Cons: Not really a con, but I would like to see the asset management develop. Having the ability to see all of our users' assets in one place,e where we can track who has what Reasons for choosing SuperOps It was a mix of having all of the right tools that we needed, and ease of installation and a user friendly UI at the right price point Reasons for switching to SuperOps Itarian was lacking key feature that we needed to grow as a company and as an IT team Read More NB Nathan B. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Reviewed May 2025 Super Great and has potential to be even Greater ! 4 Awesome experience overall. It's helping us reach new heights that we could not have achieved. I trust SuperOps team will lead the plateform to great things and will listen to their users closely. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Support / Intuitive UI/UX / Ease of use / Scalability / Speed of development (new features and features improvements) Cons: Lack of flexibility in superops packages. To be able to fully utilize the platform (Billing/Quoting/Doc/Projects/etc) we NEED to be able to have a lower tier package for admin employees / contractors that work on projects. At the moment, there isn't and we can't mix and match packages. (every users must be on the same plan) It forces us to use other tools that aren't fully integrated to superops to be able to work. We can't justify 159USD/month for admin employees or contractors that need extremely minimal use of the platform (timesheet at least/ project / billing / quoting/ etc) It is cruelly missing the kind of flexibility for us to scale better using superops. It also lacks scalability in the automation (triggers) and scripting. We can't classify and organize everything cleanly. Its only based of automation/script name. Its such a pain to manage at scale ! Reasons for choosing SuperOps Same reasons mentionned above. Nothing more to say Reasons for switching to SuperOps Wanted a tool that felt 2024. Whole team loved SuperOps. Ease of use for fast growing MSP. Easy to use features (must have for new techs joining the team) Read More ED Edun D. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Reviewed May 2025 Constantly Improving and adapting to make life Easier 4 My Overall experience with SuperOps has been extremely positive and I'm very please that I'm able to use a platform that grows with me and allows me to better myself in multiple ways as I learn features and adapt. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The thing I like most about SuperOps is the versatility of the platform and the ability to modify it to work around my work style as well as to work for me. The support and constant new features of SuperOps help me find new ways to better my own ways and methods of working. Cons: The things I like least about SuperOps are the times, I find that they sometimes get in the way more than they are helpful. I understand why they are extremely useful for businesses, But I switch between tickets very fast and sometimes the timers don't always help with that and at the end of the day I end up with nearly 50 times of which I probably will only use 7-15. Reasons for switching to SuperOps We made the switch because Halo wasn't meeting our requirements the platform was not as versatile and flexible as we needed it to be which lead us to use multiple different provides and platforms for other aspects of our business where as SuperOps pulls us all into one platform. Read More DB Dom B. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Reviewed May 2025 Definitely worth it 5 Very good. Any issues we've encountered in terms of needed functionality have been resolved rapidly. Additional functionality has been added when needed. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Full featured. Does pretty much everything you need. Staff are highly responsive, too. Cons: Web-based interface speeds weren't great at one point but that's been fixed. Wish AI was more agentic but that will come in time. Reasons for switching to SuperOps Billing module didn't meet our needs. Couldn't pro-rata, for example. Read More SH Søren H. Verified reviewer Computer & Network Security 2-10 employees Used daily for less than 6 months Reviewed May 2025 SuperUserSuperOps 5 Overall we are very satisfied. Fast and god support, Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Very Intuitive, fast to work with. Very easy for new users. Cons: The templates for Quotes and Invoises is not like the rest, The design is not very customiceable, You can not use custom fields, Programable filds etc. is missing. Reasons for choosing SuperOps The fast support, that worked both under our trial, an also now when we are in production Reasons for switching to SuperOps SuperOps has both RMM and PSA, so we only need one tool to do our work now. Read More Showing 1 - 10 of 65 Reviews Load More Reviews ## SuperOps Popular Comparisons [Cove Data Protection vs SuperOps](https://www.softwareadvice.com/data-management/solarwinds-backup-profile/vs/superops-ai/)[N-central vs SuperOps](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/vs/superops-ai/)[N-sight RMM vs SuperOps](https://www.softwareadvice.com/help-desk/msp-rmm-profile/vs/superops-ai/)[IT Glue vs SuperOps](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/superops-ai/) [Compare All Alternatives](https://www.softwareadvice.com/it-management/superops-ai-profile/alternatives/) ## Other Top Recommended IT Management Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (731) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **4** times [ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/) **4.0** (51) Recently recommended **4** times Stuck Between Options? 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