About SyAM Software

SyAM is an IT management solution designed to help businesses manage IT assets, monitor network performance and resolve issues through ticket management. Professionals can use the Power Audit dashboard to generate executive reports and monitor the real-time status of server rooms, including temperatures and power consumption/utilization levels.

SyAM allows organizations to maintain a record of available assets, receive alerts about identified issues and automate patch management processes. IT professionals can backup critical data and remotely access end users' systems to assist and close submitted tickets. Additionally, it lets users generate administrative reports to analyze various performance metrics related to power savings, asset service history, applica...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Windows 8, Windows 10

24 Reviews of SyAM Software

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(15)

15

4 stars

(7)

7

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

August 2019

Tim from Xavier High School

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Multiple Implementations

I've worked with some other, similar products before, and this is by far the most capable. Additionally, the company is U.S. based and support is almost always available the same day with quick resolutions.

Pros

It does exactly what you need it to in terms of Asset Management, Remote Support, and software deployment

Cons

So far I haven't had anything bad that hasn't been able to be resolved

Reasons for Choosing SyAM Software

Past experience with all three products. Syam was the most hand-on company and personally cared about my implementation.

Reasons for Switching to SyAM Software

Spiceworks was pretty, but slow and that was a huge detriment to the environment.

Response from SyAM Software

Replied September 2019

Tim, Thank you for your review. Glad to hear the features are covering all of your asset management requirements. Will be in touch later in the month to see how the Help desk roll out is going. Nick

August 2019

Stephen from New Milford Schools

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Goes above and beyond.

We were looking for a product to easily push out software. Syam had the way to do and fairly simple. The other features were an added bonus and saved us money. We also switched to their helpdesk solution as well

Pros

Not only does it do power management, it also does inventory, helpdesk ticketing, pushes out software and patches, integrates into your network and chrome or Apple devices. Also you to manage your mobile devices. All around great product that ties multiple features into one product.

Cons

Lots of emails for the ticketing system but with email rules it can be managed or there is the option to turn off alerts.

Reasons for Choosing SyAM Software

All in one product unlike everything separate and easy to use.

Reasons for Switching to SyAM Software

Previous product was complicated and expensive. Tech support was terrible.

Response from SyAM Software

Replied August 2019

Stephen Thank you for your positive review. Its great to hear that our features are benefiting your school district with managing your assets. We've enjoyed working with you rolling out SyAM over the last few years. I agree the emails from ticketing can be overwhelming and we've got changes in the pipeline to enable more control around alerting. Nick

July 2019

John from FPS

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Functionality

2.0

July 2019

Review

Pros

The software offers many different services. The help desk ticketing portion of the system is well done.

Cons

Some aspects of the system are not intuitive and in return the software can be very complicated to use. Support has been great however in helping navigate though some of the tougher features of the software.

Response from SyAM Software

Replied July 2019

John, Thank you for bringing up your concern of the ease of use. I'll be in touch shortly to setup a training, that way we can cover all features and help improve the use of the software. Nick

August 2019

Sharon from Windsor Public Schools

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Syam Software

Customer support is outstanding! Representative always responds immediately to any request for help. Their level of assistance and training far exceeds any other software vendor by far! Having so many software components integrated into a singular software package has improved productivity, efficiency and overall software costs.

Pros

We use this software for our Asset Management, Ticketing System , MDM, Power Management, alerts on server/computer health, storage issues, reporting on what software is installed on our computers and remote access to our clients. We also have the ability to push 3rd party software to our computers . The Asset Management has helped us with our Inventory, assigning devices to staff and students and has been beneficial to us in collection of chromebooks at the end of the year. The import and export functions have been of great value to us. The ticketing system has allowed us to work more efficiently. Our users are able to create tickets easily by going to our helpdesk portal or by launching the desktop icon from their system tray. By customizing the ticket system, we are able to get as much information from our users immediately for us to assess and address the problem as quickly as possible and in some cases tickets are automatically assigned to a technician. We are also able to take advantage of the remote desktop feature directly to assist our users if a visit is not necessary. The MDM has been the best solution for our District. We have purchased and trialed many different products and have found Syam the best for managing our iPads, Apps and Apple TV's . We just got Google Integration into the MDM. We are still exploring this, but have found it to be very helpful already. Our technicians are just starting to use this feature but their feedback has been positive.

Cons

I really have no Cons. If there is something we think would be useful to us, it is usually addressed in an upcoming update.

Response from SyAM Software

Replied August 2019

Sharon, Thank you for your detailed review. I'm glad the hear the features incorporated into the software are greatly assisting your school district. Its been great working with you and getting feedback. Nick

July 2019

Pamela from Regional School District #4

Company Size: 201-500 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

SyAM one stop for all!

It has been exceptional!

Pros

By using the SyAM applications - it has reduced the time in so many different ways. Making the daily work load so much less than it was. We use SyAM for asset management , one benefit is that is has taken away the task of touching each machine to grab the mac address for MAC authentication. We just run a report and grab it from the SyAM asset management application. It also helps us with our yearly inventory report that needs to be presented to the BOE. We use SyAM for our MDM - by using SyAM we touch the machines once when they come in and then we never see them again unless the screen breaks. We use SyAM for our ticketing system. We had a reduction in staff this year and the ticketing system has been amazing. When a ticket is created - it is sent out to the techs and they are able to respond in a reasonable time, making everyone happy. I am so glad we have this system. The support from SyAM is fantastic. I have never been disappointed.

Cons

I would like to clean up the ticketing system so it flows better for the end user. I am pretty sure this is on my end not SyAM. I can't really think of anything that we do not like about the software.

Reasons for Switching to SyAM Software

SyAM had more to offer at the time

Response from SyAM Software

Replied July 2019

Pam, Thank you for the kind words on our support, I'll let everyone know here that they are doing a great job. Glad to hear that our software is helping on all fronts of your IT department. Will be in touch to work on updating the ticketing system to utilize all of our features and assist with the additional workload due to the staff reduction. Nick