SysTrack

RATING:

4.87

(23)

About SysTrack

SysTrack is an on-premise and cloud-based solution that helps businesses collect data from various endpoint environments to streamline operational processes across the organization. IT professionals can monitor end-user data segments to create individual personas, enabling them to track and manage the distribution of hardware, software, services and resources accordingly. SysTrack allows enterprises to identify existing application versions or licenses and gain visibility into various key health metrics such as protocol traffic, system resource analysis, integrated fault and event tracking and back-end server analysis. Managers can use the dashboard to troubleshoot issues, resolve service tickets and gain an overview of user experience or trends via actionable ana...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Lakeside Digital Employee Experience Management
Slide 1 of 4

SysTrack Reviews

Overall Rating

4.87

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 23 reviews

User Profile

Patrick

Verified reviewer

Company size: 10,000+ employees

Industry: Renewables & Environment

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2019

Remote monitoring made easy!

Finding performance issues on specific laptop hardware identified that the entire estate was woefully behind on driver, firmware and BIOS updates leaving masses of machine vulnerable to attack.

Pros

Finding out mass problems across a massively widespread estate is simple. Then diving down to individual devices to find the exact problem on them is simple and a huge leap ahead in problem solving.

Cons

Finding specific information is a bit tricky the first time, but that is expected when there is so much information available.

Response from Lakeside Software

Thank you for your review, Patrick!

Replied June 2019

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2019

The quantity and quality of data that SysTrack collects has got to be the best I have seen..

Calculating actual user virtual resource requirements for users for a better user experience - Reduction of virtual resource consumption over the course of the year by 80,000 vCPU and 60 Terabytes of memory from 75,000 VDI sessions. General Troubleshooting of user issues - Troubleshooting causes of user experience and proving that issues sometimes stem from underlying infrastructure. Identifying unused software - Reducing licencing cost by identifying unused software and removing from users devices.

Pros

The quantity and quality of data that SysTrack collects has got to be the best I have seen without putting unnecessary strain on local resources. It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels. The ability to prove the issues that users are facing are not always the fault of the OS or Applications but sit with underlying infrastructure.

Cons

Feature requests are slow to be released.

Response from Lakeside Software

Thank you for your review!

Replied June 2019

Luke

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

June 2019

One of the industries best!

Pros

• Trends & reporting (CPU, boot time, memory usage, apps, etc). Proper analysis of poor computer performance can be obtained to determine who to be replaced first on replacement programmes, for example. Trends/reporting is also a useful monitoring tool for troubleshooting devices with performance issues. • Device reporting by models (amount on estate). Whilst its possible to do this via SCCM, Systrack can do this within a few clicks. It will however need a lookup table to convert Lenovo model numbers into readable model names although Systrack have worked with us to ensure these are converted. • Web history logging for security purposes • Dependencies – the ability to see the full chain of what the device is connected to & latencies to identify any performance/network issues with particular servers. • Application discovery – to quickly identify applications installed on the device – similar function in SCCM but its nice to have this all in one place. • Accurate last login for users on devices, as well as all devices they have logged into. This data is on SCCM but Systrack makes it much easier to pull this data all together.

Cons

There's so much data available and sometimes it's difficult to get exactly what you're after without consulting systrack to assist you... but hands down they have been able to meet pretty much all of our requests to create custom dashboards. Cost - understandably its an amazing tool but at quite a price tag. It can be a very proactive tool but this won't suit if the organization if they are not able to make time for using the product.

Response from Lakeside Software

Thank you for your review, Luke!

Replied June 2019

Amarpreet

Verified reviewer

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

March 2022

Modern workplace monitoring solution in Digital Workplace ERA.

Essential Tool for day to day operations to help organizations reduce tickets in Service Desk and enable automations in surveys/remediation and a crisp CTO/CIO view dashboards.

Pros

Technical Support is good and they will respond with the possible available fix if something is not readily available to deploy.

Cons

Although design and build of this application is not very complicated but the dashboard creation is little tricky and confusing. i hope the company is already working on to make it more user friendly.

Reasons for choosing SysTrack

competitive pricing

Stephen

Company size: 5,001-10,000 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

June 2019

SysTrack Review

SysTrack solves the problem of not having enough INSIGHT on your environments. This is made even worse when you have an already overstretched IT ops team. SysTrack allows you to get better insight into what's happening, monitor user experience (which is key!) and allow Ops teams to be proactive and resolve issues quickly before they escalate, which saves an organisation both time and money, improves user experience (and NPS scores) and helps de-risk transformation.

Pros

Having had previous hands on experience with SysTrack before joining Citrix, I was very pleased with the amount of data and thus insights that SysTrack gives customers. In my role speaking to my customers who struggle to monitor their complex Citrix environments or are looking for a single tool to monitor Citrix as well as their physical desktop estate or are looking for a comprehensive tool for analysis and assessment, it's SysTrack that is always top of the list due to its rich set of features.

Cons

It's been a while since I actually used it but it was a little complicated to tune and perhaps some more intuitive dashboards? These may have been addressed though... :-)

Response from Lakeside Software

Thank you for your review, Stephen!

Replied June 2019

Popular SysTrack Comparisons