--- title: "xMatters Software Reviews, Demo & Pricing - 2026" description: "Review of xMatters Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/it-management/xmatters-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / xMatters Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/itsm/xmatters-profile/reviews/)[Alternatives](https://www.softwareadvice.com/itsm/xmatters-profile/alternatives/) # xMatters Review From $9-$39/month Free version Free trial 4 plans Wondering if xMatters is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview xMatters 4.6 [(141)](https://www.softwareadvice.com/itsm/xmatters-profile/reviews/) Pricing Starting at $9.00 per user per month ### About xMatters xMatters is a cloud-based incident management solution designed to help businesses of all sizes automate identification, prevention and resolution of IT issues. Features include dynamic toolchains, real-time notifications, actionable responses, a centralized dashboard, automatic routing and ChatOps rooms. xMatters allows organizations to collaborate with teams via SMS, email or voice messages. Its monitoring functionality creates helpdesk tickets directly from alerts and sends notifications via conference bridges. Its notification management feature enables users to limit the intensity of alerts and block devices. Additionally, its timeline optimization system lets businesses analyze the entire incident management process, from raising a ticket to assigning it to a representative and providing a resolution. xMatters integrates with various third-party applications such as Microsoft Teams, Slack, AppDynamics, Bitbucket, Cisco Webex and Salesforce Desk. The product is available on a monthly subscription plan and support is extended via phone, documentation and online helpdesk. Do you work for xMatters? [Manage this product listing](https://www.g2.com/products/xmatters/claim_requests/new?auto=true) Wondering if xMatters is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. ## xMatters User Interface ## Popular xMatters Alternatives Main Product xMatters 4.6 [(141)](https://www.softwareadvice.com/itsm/xmatters-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.34Value for money - 4.69Customer support - 4.45Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) 4.6 [(1863)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) Ratings Breakdown - 4.50Ease of use - 4.54Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $104.00 per month Get Price Alternative Product [Iru](https://www.softwareadvice.com/product/71745-Iru/) 4.9 [(493)](https://www.softwareadvice.com/product/71745-Iru/reviews/) Ratings Breakdown - 4.86Ease of use - 4.57Value for money - 4.87Customer support - 4.63Functionality Pricing Available upon request Get Price Alternative Product [PDQ Deploy & Inventory](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/) 4.8 [(341)](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.79Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $1657.50 per year Get Price Alternative Product [AWS Management Console](https://www.softwareadvice.com/it-management/aws-management-console-profile/) 4.6 [(103)](https://www.softwareadvice.com/it-management/aws-management-console-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.26Value for money - 4.27Customer support - 4.67Functionality Pricing Available upon request Get Price Alternative Product [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.7 [(298)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.60Value for money - 4.67Customer support - 4.52Functionality Pricing Available upon request Get Price ## xMatters Pricing and Plans Starting price: $9.00 per month Free Trial Free Version Free $0.00 per user, per month Plan includes: - Automation - Call Management - Call Reminders - Engage Resolvers - Event Routing Rules - Incident Reports - Inicident Initiation - On-Call Scheduling - Shift Management - Track Resolvers Starter $9.00 per user, per month Plan includes: - API Access - Automation - Call Management - Call Reminders - Engage Resolvers - Event Routing Rules - Incident Reports - Inicident Initiation - On-Call Scheduling - Push Notifications Read More Base $39.00 per user, per month Plan includes: - API Access - Automation - Call Management - Call Reminders - Cloud Workflow - Engage Resolvers - Event Routing Rules - Incident Reports - Inicident Initiation - On-Call Scheduling Read More Advanced Pricing available upon request Plan includes: - API Access - Automation - Call Management - Call Reminders - Cloud Workflow - Data Sync - Engage Resolvers - Event Routing Rules - Incident Reports - Inicident Initiation Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## xMatters Features - Popular features found in IT Management Access Controls/Permissions Capacity Management Compliance Management Incident Management Issue Auditing License Management Maintenance Scheduling Remote Access/Control Server Monitoring Ticket Management - More features of xMatters Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Application Management Audit Management Chat/Messaging Collaboration Tools Customizable Fields Customizable Templates Dashboard Dashboard Creation Data Import/Export Disaster Recovery Drag & Drop Email Alerts Event Logs Help Desk Management Incident Reporting Mobile Alerts Monitoring Multi-Channel Communication Multi-Language Performance Metrics Prioritization Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reminders Reporting & Statistics Self Service Portal Single Sign On Task Management Third-Party Integrations Uptime Reporting User Management Workflow Management ## xMatters Integrations Confluence Integration rated undefined from -1 review Network Performance Monitor Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review JIRA Service Management Integration rated undefined from -1 review Cherwell Service Management Integration rated undefined from -1 review Google Maps Integration rated undefined from -1 review See all 32 integrations ## xMatters User Reviews ## xMatters customer ratings - Overall rating: 4.6/5 - Total reviews: 141 ### Rating distribution - 5 stars: 85 reviews (60%) - 4 stars: 50 reviews (35%) - 3 stars: 5 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.3/5 - Customer support: 4.7/5 - Functionality: 4.5/5 --- ### XMatters helps us with the things that matter - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used other for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the product has functioned as expected. We mainly use it to alert and notify our sales reps during market event of appointments. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Easy to use Configuration and setup was pretty simple Effective #### Cons My biggest complaint is in pricing. I feel like the product is good but not superior to its competitors at the price we pay. --- ### Xmatters does notify for things that matters - Overall rating: 5/5 - Reviewer: Vidya P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall xmatters is a handy tool for alerting and paging #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very critical for production critical process for enabling paging #### Cons It's functionalities are limited and does not justify pricing --- ### 1st run at xMatters - Overall rating: 3/5 - Reviewer: Tony W. - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our install of the 1-way integration was very smooth. To setup and use the product was simple. Any questions I had were easy to locate through your support documentation. Our implementation of the 2-way integration has been a bit of a challenge. We allotted 100 hours to install the application in our lab environment, test it, and move it to our QA environment prior to installing it in our Prod environment. We are out of hours & just completed the QA setup. We have yet to address LDAP & SSO. So far everything is testing clean in QA. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy of use. #### Cons Setup time for operational use. #### Vendor response Hi Tony. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are happy that the one-way integration went well. We will continue to improve our integration capabilities over the next few releases, including the one coming in March, which should help getting further integrations that you look to do be completed in a easier and faster way. If you run into any issues though, please feel free to contact your CSM or our Support team who can help you through it. Replied February 2017 --- ### Innovative - Overall rating: 5/5 - Reviewer: Juan P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it notifies the destined person when an issue or problem comes up #### Cons Honestly Im satisfied with it in general its been very helpful and facilitated a lot for us --- ### Vital tool for on-call support and gathering techs for troubleshooting conference calls - Overall rating: 5/5 - Reviewer: Lee T. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We use xMatters primarily as an extension to notifications coming from our ticketing system. We also use its form-based notifications to send out invitations to join a conference bridge for troubleshooting situations. The integration from the ticketing system to xMatters On Demand (their cloud solution) was made difficult by the lack of a true outbound API from our old ticketing system. Regardless, xMatters has technical experts who were able to make it work. It took some trial and error, but the interface is based on Javascript so they were able to make quick code changes as needed. Our technicians are able to login to xMatters and configure their own devices, and determine how they want to be notified, and even set timeframes for devices. The team leaders are able to define complex shifts and coverage times for our on-call groups so that the right on-call tech gets notified during the proper time of day. This includes the ability to configure schedules for users in different time zones. There is a learning curve for the group "supervisors" to figure out how to set up the on-call shifts, but once they grasp the ideas of shifts and learn to use the calendar feature, it all makes sense. We are also able to leverage the use of groups-within-groups, where one group of technicians acts as the triage team for multiple groups. This allows one team to handle simple incidents and requests, allowing the Level 3 technicians to focus on project and development work without being interrupted by simple service requests and routine incidents during the day, while still allowing them to be available when needed for after-hours on-call support. We are also using xMatters form-based announcements, whenever it's necessary to send out a notification to a larger distribution of technicians, typically providing information about joining a conference bridge. We can either use xMatters' conference bridge or our own 3rd party conference bridges. The forms feature allows us to build fill-in-the-blanks forms without having to write code. Also, forms can be saved with certain fields and drop-down selections already determined, creating "scenarios" that we can use over and over. We're still in the early learning stages of the forms capabilities; xMatters also offers integration capabilities that we haven't leveraged yet. For example, we should eventually be able to trigger messages that make calls to 3rd party systems using their Integration Builder features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility in use, support is quick to respond, xMatters continues to add features through frequent updates to the instances #### Cons We had to rely 100% on having their techs write the integration between our ticketing system and xMatters, which makes us reliant on them for any corrections/updates. This is likely due to our ticketing system - I can't speak to all implementations. Also, there are some functions we used to have with the on-premise version that we don't have anymore in the cloud solution. This is not an insurmountable issue, but we did have to make some accommodations. #### Vendor response Hi Lee. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product for our customers and if there are specific features you are looking for please let your CSM know and we will review it internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements especially with regards to integrations that should make it even easier for you to integrate with other tools that your organization leverages. Replied February 2017 --- ### Excellent level of Customer Service - Overall rating: 5/5 - Reviewer: Burdell C. - Industry: Aviation & Aerospace - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The xMatters staff continuously offers us a high level of Customer Service. When I have contacted Rennie Chen or the Support Team (Kim Jue, Jason, Wong) I have always received excellent customer service. They diligently work with me to resolve any issues and answer any questions I might have. They also explain to me in detail the resolution for my issues. When I contact this team of professionals, I know any issues I'm experiencing will be resolved in a timely and efficient manner. I have enjoyed working with this team over the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly #### Cons * No calendar available to clients listing future Updates and Maintenance. My organization is requesting that I submit a Change Request when any change(s) are made in Production. This has been a nightmare for me because sometimes I'm not aware of these Updates and Maintenance until they are being implemented. I realize these changes are usually seamless however my organization has requested that I submitted a CR in advance for all Updates and Maintenance. * Groups can not easily be exported from Non-Production to Production. #### Vendor response Dear Burdell. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. If you subscribe to http://status.xmatters.com you can take a look at the status as well as information regarding upcoming releases. If you have any additional feedback on how we may improve this, please contact your CSM. Replied February 2017 --- ### Very good tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good tool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros East to configure and use. We are Saas customer and it is very good tool #### Cons Nothing I can think , I feel they got all covered --- ### Perfect tool for an On Call team - Overall rating: 5/5 - Reviewer: Dan B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used other for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great tool to help support our team's on call schedule. Once the schedule is set up it knows who to contact automatically. #### Cons None, we've found this software to do everything we need while we are on call. #### Vendor response Dan, so glad to hear you are having a great experience using xMatters for your on-call needs. We hope you've been able to explore our integrations to start automating some of your incident management processes. Thank you so much for your review of xMatters, Dan! Replied October 2019 --- ### xMatters! yes it matters. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I must say that in my opinion, the pro is also the con as this software has to go a long way to prove it's worth. It lacks those basics here and there which limits it from being a fine product. #### Cons As I mentioned above, the con and the pro are the same things, It is a software with great potential but it has a long way to go. --- ### xMatters Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used for paging purposes. Experience was good and convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software was very easy and convenient to use. #### Cons User Interface could be more visually appealing #### Vendor response Thank you for your review. We are glad you found our product easy and convenient!! We are also continuing to work toward "beautifying" the user interface for a more pleasant experience, we hope you like it! Replied October 2018 --- Showing 1 - 10 of 141 Reviews [See All Reviews](https://www.softwareadvice.com/itsm/xmatters-profile/reviews/) ## xMatters Popular Comparisons [ManageEngine Endpoint Central vs xMatters](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/168379-xmatters/)[JIRA Service Management vs xMatters](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/xmatters/)[Datadog vs xMatters](https://www.softwareadvice.com/bi/datadog-profile/vs/xmatters/)[PagerDuty vs xMatters](https://www.softwareadvice.com/it-management/pagerduty-profile/vs/xmatters/) [Compare All Alternatives](https://www.softwareadvice.com/itsm/xmatters-profile/alternatives/) ## Other Top Recommended IT Management Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **21** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (798) Recently recommended **13** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **6** times [ConnectWise RMM](https://www.softwareadvice.com/it-management/connectwise-rmm-profile/) **4.2** (73) Recently recommended **6** times Stuck Between Options? 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