# Best IT Service Software - 2026 Reviews & Pricing > Find the best IT Service Software for your organization. Compare top IT Service Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/it-service --- [Home](https://www.softwareadvice.com/) / IT Service Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best IT Service Software of 2026 Updated June 10, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Related Software Filter products 143 results ### Compare Products Showing 1 - 25 of 143 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​ The NinjaOne Unified IT Operations Platf...[Read more about NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** ([293 reviews](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)) **10** recommendations Free trial Free version Integrations Integrations Slack Zendesk Suite +32 more +31 more +30 more NinjaOne's Best Rated Features 5.0Device Management See All NinjaOne's Worst Rated Features 4.13Access Controls/Permissions See All [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT opera...[Read more about Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** ([731 reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)) **7** recommendations Free trial Free version Integrations Integrations Slack Dropbox Business +51 more +50 more +49 more Freshservice's Best Rated Features 4.94Single Sign On See All Freshservice's Worst Rated Features 3.25Collaboration Tools See All [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge b...[Read more about Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** ([4080 reviews](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)) **8** recommendations Free trial Free version Integrations Integrations Slack Trello +205 more +204 more +203 more Zendesk Suite's Best Rated Features 4.76Customer History See All Zendesk Suite's Worst Rated Features 3.71Contract/License Management See All [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery....[Read more about SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** ([519 reviews](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Slack Trello +34 more +33 more +32 more SysAid's Best Rated Features 4.89Knowledge Management See All SysAid's Worst Rated Features 3.77Mobile Access See All [ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/) ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innov...[Read more about ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/) **4.0** ([51 reviews](https://www.softwareadvice.com/it-service/changegear-profile/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Jira Microsoft SharePoint +3 more +2 more +1 more [Atera](https://www.softwareadvice.com/help-desk/atera-profile/) Atera is an agentic AI platform that assists with IT management, ticketing, and more. It offers IT teams and MSPs a digital work...[Read more about Atera](https://www.softwareadvice.com/help-desk/atera-profile/) **4.5** ([449 reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/)) **2** recommendations Free trial Free version Integrations Integrations TeamViewer ONE QuickBooks Online +19 more +18 more +17 more Atera's Best Rated Features 5.0Problem Management See All Atera's Worst Rated Features 3.0Backup and Recovery See All [ConnectWise RMM](https://www.softwareadvice.com/it-management/connectwise-rmm-profile/) ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact...[Read more about ConnectWise RMM](https://www.softwareadvice.com/it-management/connectwise-rmm-profile/) **4.2** ([72 reviews](https://www.softwareadvice.com/it-management/connectwise-rmm-profile/#reviews)) **2** recommendations Free trial Free version Integrations Integrations ScreenConnect IT Glue +8 more +7 more +6 more ConnectWise RMM's Best Rated Features 4.61Remote Access/Control See All ConnectWise RMM's Worst Rated Features 3.40Inventory Management See All [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available in Portugu...[Read more about Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) **4.8** ([298 reviews](https://www.softwareadvice.com/it-management/milvus-profile/#reviews)) Free trial Free version Integrations Integrations WhatsApp +0 more +0 more +0 more Milvus's Best Rated Features 4.95IT Asset Tracking See All Milvus's Worst Rated Features 4.15Project Management See All [SmartDeploy](https://www.softwareadvice.com/it-management/smartdeploy-profile/) If you're an IT admin or sysadmin responsible for provisioning and reimaging Windows devices across a single office or distribut...[Read more about SmartDeploy](https://www.softwareadvice.com/it-management/smartdeploy-profile/) **4.8** ([117 reviews](https://www.softwareadvice.com/it-management/smartdeploy-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Dropbox Business +3 more +2 more +1 more [Domotz](https://www.softwareadvice.com/it-management/domotz-pro-profile/) Domotz is a network monitoring and management platform designed for MSPs, IT professionals, system integrators, and enterprises ...[Read more about Domotz](https://www.softwareadvice.com/it-management/domotz-pro-profile/) **4.9** ([126 reviews](https://www.softwareadvice.com/it-management/domotz-pro-profile/reviews/)) Free trial Free version Integrations Integrations Google Docs Slack +19 more +18 more +17 more Domotz's Best Rated Features 4.91IP Address Monitoring See All Domotz's Worst Rated Features 3.86Inventory Management See All [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service...[Read more about EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) **4.7** ([908 reviews](https://www.softwareadvice.com/crm/engagebay-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Mailchimp +30 more +29 more +28 more EngageBay CRM's Best Rated Features 4.89Real-time Consumer-facing Chat See All EngageBay CRM's Worst Rated Features 3.83Email Templates See All [Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/) Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and contr...[Read more about Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/) **4.7** ([310 reviews](https://www.softwareadvice.com/network-management/pulseway-profile/reviews/)) Free trial Free version Integrations Integrations Slack Zendesk Suite +9 more +8 more +7 more Pulseway's Best Rated Features 4.92Real-Time Data See All Pulseway's Worst Rated Features 3.82Customizable Reports See All [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) TeamViewer is a digital workplace platform designed for remote desktop access, IT support, and device management. It is used by ...[Read more about TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) **4.6** ([11629 reviews](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +20 more +19 more +18 more TeamViewer ONE's Best Rated Features 4.74Remote Access/Control See All TeamViewer ONE's Worst Rated Features 3.57Ticket Management See All [Naverisk](https://www.softwareadvice.com/psa/naverisk-profile/) Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service pro...[Read more about Naverisk](https://www.softwareadvice.com/psa/naverisk-profile/) **4.8** ([97 reviews](https://www.softwareadvice.com/psa/naverisk-profile/reviews/)) Free trial Free version Integrations Integrations TeamViewer ONE Zendesk Suite +7 more +6 more +5 more Naverisk's Best Rated Features 4.90Real-Time Monitoring See All Naverisk's Worst Rated Features 3.83Support Ticket Management See All [Automox](https://www.softwareadvice.com/encryption/automox-profile/) Automox is the Autonomous Endpoint Management platform built for autonomous from day one. Policy-driven, human-controlled autom...[Read more about Automox](https://www.softwareadvice.com/encryption/automox-profile/) **4.7** ([153 reviews](https://www.softwareadvice.com/encryption/automox-profile/reviews/)) Free trial Free version Integrations Integrations Slack Microsoft Teams +15 more +14 more +13 more Automox's Best Rated Features 4.85Patch Management See All Automox's Worst Rated Features 3.0API See All [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer exp...[Read more about BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) **4.7** ([140 reviews](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/)) Free trial Free version Integrations Integrations TeamViewer ONE Zapier +2 more +1 more +0 more BOSSDesk's Best Rated Features 4.83Help Desk Management See All BOSSDesk's Worst Rated Features 4.0Automated Routing See All [MSP360 Backup](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/) MSP360 Managed Backup is a centralized, multi-tenant backup platform that helps service providers automate backup operations, ma...[Read more about MSP360 Backup](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/) **4.6** ([249 reviews](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/reviews/)) Free trial Free version Integrations Integrations Google Workspace Microsoft 365 +9 more +8 more +7 more MSP360 Backup's Best Rated Features 5.0Data Replication See All MSP360 Backup's Worst Rated Features 3.81Data Visualization See All [CloudRadial](https://www.softwareadvice.com/msp/cloudradial-profile/) CloudRadial is an IT client portal designed to help managed service providers (MSPs) streamline service desks to deliver new too...[Read more about CloudRadial](https://www.softwareadvice.com/msp/cloudradial-profile/) **4.7** ([55 reviews](https://www.softwareadvice.com/msp/cloudradial-profile/reviews/)) Free trial Free version Integrations Integrations Calendly Zendesk Suite +19 more +18 more +17 more CloudRadial's Best Rated Features 4.77Automated Routing See All CloudRadial's Worst Rated Features 3.83Customizable Dashboard See All [NetSupport Manager](https://www.softwareadvice.com/it-management/netsupport-manager-profile/) Multi-platform Remote Desktop Access and Control With its multi-platform support and flexible connection options (LAN, WAN or th...[Read more about NetSupport Manager](https://www.softwareadvice.com/it-management/netsupport-manager-profile/) **4.8** ([32 reviews](https://www.softwareadvice.com/it-management/netsupport-manager-profile/reviews/)) Free trial Free version NetSupport Manager's Best Rated Features 4.75Remote Access/Control See All NetSupport Manager's Worst Rated Features 4.75Remote Access/Control See All [HelpSpace](https://www.softwareadvice.com/crm/helpspace-profile/) HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provid...[Read more about HelpSpace](https://www.softwareadvice.com/crm/helpspace-profile/) **4.8** ([30 reviews](https://www.softwareadvice.com/crm/helpspace-profile/#reviews)) Free trial Free version Integrations Integrations Slack Shopify +3 more +2 more +1 more HelpSpace's Best Rated Features 4.88Support Ticket Management See All HelpSpace's Worst Rated Features 4.0Reporting/Analytics See All [Infradesk](https://www.softwareadvice.com/help-desk/infradesk-profile/) The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management, project tr...[Read more about Infradesk](https://www.softwareadvice.com/help-desk/infradesk-profile/) **5.0** ([17 reviews](https://www.softwareadvice.com/help-desk/infradesk-profile/#reviews)) Free trial Free version Infradesk's Best Rated Features 5.0Workflow Management See All Infradesk's Worst Rated Features 4.67Alerts/Notifications See All [HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/) HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all...[Read more about HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/) **4.7** ([44 reviews](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/)) Free trial Free version Integrations Integrations Slack Google Workspace +41 more +40 more +39 more HaloITSM's Best Rated Features 4.67Support Ticket Management See All HaloITSM's Worst Rated Features 4.50Incident Management See All [ServoDesk](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/) ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer s...[Read more about ServoDesk](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/) **4.9** ([18 reviews](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/#reviews)) Free trial Free version Integrations Integrations WhatsApp Microsoft 365 +7 more +6 more +5 more [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) function...[Read more about SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) **4.6** ([577 reviews](https://www.softwareadvice.com/crm/samanage-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Slack +24 more +23 more +22 more SolarWinds Service Desk's Best Rated Features 4.70Help Desk Management See All SolarWinds Service Desk's Worst Rated Features 3.94Reporting/Analytics See All [BlueFolder](https://www.softwareadvice.com/cmms/bluefolder-cmms-profile/) BlueFolder's field service management is a web and mobile-based solution that helps optimize equipment uptime, streamline preven...[Read more about BlueFolder](https://www.softwareadvice.com/cmms/bluefolder-cmms-profile/) **4.7** ([95 reviews](https://www.softwareadvice.com/cmms/bluefolder-cmms-profile/reviews/)) Free trial Free version Integrations Integrations QuickBooks Online Google Calendar +5 more +4 more +3 more BlueFolder's Best Rated Features 5.0Work Order Creation See All BlueFolder's Worst Rated Features 4.09Mobile Access See All 1 [2](https://www.softwareadvice.com/it-service/?page=2)[3](https://www.softwareadvice.com/it-service/?page=3)[4](https://www.softwareadvice.com/it-service/?page=4)[5](https://www.softwareadvice.com/it-service/?page=5)[6](https://www.softwareadvice.com/it-service/?page=6) ## Popular Comparisons [ NinjaOne vs TeamViewer ONE ](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/teamviewer/)[ Milvus vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/246233-milvus/)[ Freshservice vs JIRA Service Management ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[ SysAid vs SolarWinds Service Desk ](https://www.softwareadvice.com/crm/samanage-profile/vs/sysaid-it-crm/)[ Pulseway vs Atera ](https://www.softwareadvice.com/help-desk/atera-profile/vs/pulseway/)[ Wrike vs Splunk Enterprise ](https://www.softwareadvice.com/aiops-platforms/splunk-enterprise-profile/vs/wrike/) ## Your Guide to Top IT Service Software, March 2023 Software Advice uses reviews from real software users to highlight the top-rated IT Service products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) - [Naverisk](https://www.softwareadvice.com/psa/naverisk-profile/) - [InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/) - [Atera](https://www.softwareadvice.com/help-desk/atera-profile/) - [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) - [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) - [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) - [CloudRadial](https://www.softwareadvice.com/msp/cloudradial-profile/) - [Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/) - [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) - [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) - [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) - [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) - [Spiceworks Cloud Help Desk](https://www.softwareadvice.com/help-desk/spiceworks-profile/) - [TeamDynamix](https://www.softwareadvice.com/project-management/teamdynamix-profile/) - [ConnectWise Automate](https://www.softwareadvice.com/mobile-device-management/labtech-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ### Related IT Service Software - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [IT Documentation Software](https://www.softwareadvice.com/it-documentation/) - [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) - [ITSM Software](https://www.softwareadvice.com/itsm/) - [Issue Tracking Software](https://www.softwareadvice.com/issue-tracking/) - [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) - [Logbook Software](https://www.softwareadvice.com/logbook/) - [Portal Software](https://www.softwareadvice.com/portal/) - [Service Desk Software](https://www.softwareadvice.com/service-desk/)