--- title: "Best IT Service Software - 2026 Reviews & Pricing" description: "Find the best IT Service Software for your organization. Compare top IT Service Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/it-service/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / IT Service Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best IT Service Software of 2026 Updated October 23, 2026 ## IT Service FAQs - How do I choose the right IT Service software for my business? Selecting IT Service software often comes down to matching specific operational needs, such as technician scheduling, service request tracking, and billing automation, to the features offered by each tool. During advisor calls, buyers emphasize checking whether the tool supports required IT service management standards, fits unique workflows, and can integrate with existing systems like service dispatch software. It is also important to confirm deployment options, such as cloud or on-premise, and understand what each would mean for setup and ongoing management. - What should businesses watch out for when choosing IT Service software? Advisor-call conversations show that deployment method is often unclear for buyers researching IT Service systems. Most buyers do not specify a preference between cloud or on-premise, so checking deployment options and related requirements should be a priority before making a decision. - What is IT Service software and what does it do? IT Service software helps IT teams manage, deliver, and bill for technical support and field services. When speaking with our advisors, buyers describe using this software to schedule technicians, track service requests, handle work orders, and automate billing tasks. Many systems are built to support IT service management standards, and some buyers mention the need for flexibility to fit unique processes or integration with related tools like service dispatch software. On this page 1. FrontRunners 2. Popular Comparisons 3. Frequently Asked Questions 4. Related Software Filter products 143 results ### Compare Products Showing 1 - 25 of 143 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [NinjaOne](/remote-support/ninjarmm-profile/) - Overall rating: 4.7/5 - Reviews: 298 - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizations of all sizes across industries. The software is deployed [Read more](/remote-support/ninjarmm-profile/) #### Features ##### Best rated features - Approval Process Control: 5/5 - Scheduling: 5/5 - Uptime Reporting: 5/5 - Network Wide Management: 5/5 [See all features](/remote-support/ninjarmm-profile/#key-features) #### Pricing ##### Plan - Price: Custom - Pricing available upon request [See full pricing details](/remote-support/ninjarmm-profile/#pricing-and-plans) --- ### [Freshservice](/help-desk/freshservice-profile/) - Overall rating: 4.5/5 - Reviews: 805 - Starting price: $19.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named [Read more](/help-desk/freshservice-profile/) ##### What users love - Efficient ticketing and automation - Reliable support and service delivery - Intuitive and clean interface ##### To take in mind - Tiered pricing and feature limits - Limited and inflexible reporting - Restricted customization options #### Features ##### Best rated features - Drag & Drop: 5/5 - Completion Tracking: 5/5 - Live Chat: 5/5 - Investigation Management: 5/5 [See all features](/help-desk/freshservice-profile/#key-features) #### Pricing ##### Starter - Price: $19.00/month - Up to 1 Agent ##### Growth - Price: $49.00/month - Up to 1 Agent ##### Pro - Price: $99.00/month - Up to 1 Agent [See full pricing details](/help-desk/freshservice-profile/#pricing-and-plans) --- ### [Remote Monitoring and Management](/help-desk/atera-profile/) - Overall rating: 4.5/5 - Reviews: 461 - Starting price: $129.00/month - Best for: Real-Time Monitoring - Free trial: Available - Free demo: Not available #### Overview Atera is a cloud-based IT management platform built for managed service providers (MSPs) and internal IT departments of all sizes. It combines remote monitoring and management, [Read more](/help-desk/atera-profile/) ##### What users love - Robust remote support capabilities - Responsive and helpful support team - Comprehensive and evolving feature set ##### To take in mind - Cost concerns for smaller teams - Occasional slowness and connection issues #### Features ##### Best rated features - Workflow Automation: 5/5 - Endpoint Protection: 5/5 - Activity Dashboard: 4.7/5 - Knowledge Management: 4.7/5 ##### Worst rated features - API: 3/5 [See all features](/help-desk/atera-profile/#key-features) #### Pricing ##### Pro - Price: $129.00/month - The Pro Plan includes basic features and integrations like remote management, monitoring and alerts ##### Growth - Price: $179.00/month - The Growth Plan includes all Pro features with additional features such as Mac agent, Chat and ##### Power - Price: $209.00/month - All the power of Growth, and: - Custom analytics - Custom support addresses (unlimited) - Custom [See full pricing details](/help-desk/atera-profile/#pricing-and-plans) --- ### [ChangeGear](/it-service/changegear-profile/) - Overall rating: 4.0/5 - Reviews: 51 - Free trial: Not available - Free demo: Not available #### Overview ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based [Read more](/it-service/changegear-profile/) #### Features ##### Best rated features - Audit Trail: 5/5 - Single Sign On: 5/5 - Email Management: 5/5 - Activity Tracking: 5/5 ##### Worst rated features - Project Management: 3/5 - Support Ticket Tracking: 4/5 - Document Storage: 4/5 - Knowledge Base Management: 4/5 [See all features](/it-service/changegear-profile/#key-features) --- ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,094 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Widgets: 2.7/5 - Interactive Content: 3/5 - Account Alerts: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [ConnectWise RMM](/it-management/connectwise-rmm-profile/) - Overall rating: 4.2/5 - Reviews: 73 - Free trial: Available - Free demo: Not available #### Overview ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise [Read more](/it-management/connectwise-rmm-profile/) #### Features ##### Best rated features - Reporting & Statistics: 5/5 - Remote Access/Control: 4.6/5 - Real-Time Updates: 4.4/5 - Issue Management: 4.3/5 ##### Worst rated features - Customizable Branding: 3/5 - Reporting/Analytics: 3.3/5 - Inventory Management: 3.4/5 [See all features](/it-management/connectwise-rmm-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/it-management/connectwise-rmm-profile/#pricing-and-plans) --- ### [Vivantio](/help-desk/vivantio-pro-profile/) - Overall rating: 4.3/5 - Reviews: 178 - Starting price: $49.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview You've outgrown your help desk. Step up to real service management. Vivantio helps growing organizations move beyond basic ticketing and disconnected tools to a single platform [Read more](/help-desk/vivantio-pro-profile/) #### Features ##### Best rated features - Help Desk Management: 5/5 - Real-Time Notifications: 5/5 - Customizable Branding: 5/5 - Task Management: 5/5 [See all features](/help-desk/vivantio-pro-profile/#key-features) #### Pricing ##### The Vivantio Platform - Price: $49.00/month - Range shown: $49  $99 per agent, per month, billed annually [See full pricing details](/help-desk/vivantio-pro-profile/#pricing-and-plans) --- ### [Milvus](/it-management/milvus-profile/) - Overall rating: 4.8/5 - Reviews: 298 - Starting price: R$35.00/month - Best for: Ticket Management - Free trial: Available - Free demo: Not available #### Overview Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management. In addition to omnichannel support, Milvus provides [Read more](/it-management/milvus-profile/) ##### What users love - Intuitive and organized navigation - Flexible and robust ticket handling - Efficient and reliable support tools ##### To take in mind - Instability and slowness in remote access #### Features ##### Best rated features - Contract/License Management: 5/5 - Release Management: 5/5 - IT Asset Tracking: 4.9/5 - Ticket Management: 4.8/5 ##### Worst rated features - Real-Time Chat: 2/5 - Call Center Management: 3.3/5 - Customizable Reports: 4/5 [See all features](/it-management/milvus-profile/#key-features) #### Pricing ##### Basic - Price: R$35.00/month [See full pricing details](/it-management/milvus-profile/#pricing-and-plans) --- ### [SmartDeploy](/it-management/smartdeploy-profile/) - Overall rating: 4.8/5 - Reviews: 118 - Starting price: $1,100.00/year - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview If you're an IT admin or sysadmin responsible for provisioning and reimaging Windows devices across a single office or distributed locations, SmartDeploy is built for the way you [Read more](/it-management/smartdeploy-profile/) #### Features ##### Best rated features - Asset Tracking: 5/5 - Inventory Management: 5/5 - Maintenance Scheduling: 5/5 - Compliance Management: 5/5 ##### Worst rated features - Remote Access/Control: 4/5 - Task Management: 4/5 - Reporting/Analytics: 4/5 [See all features](/it-management/smartdeploy-profile/#key-features) #### Pricing ##### Starter - Price: $1,100.00/year ##### Plus - Price: $1,100.00/year ##### Pro - Price: $1,100.00/year [See full pricing details](/it-management/smartdeploy-profile/#pricing-and-plans) --- ### [Domotz](/it-management/domotz-pro-profile/) - Overall rating: 4.9/5 - Reviews: 126 - Starting price: $1.50/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Domotz is a network monitoring and management platform designed for MSPs, IT professionals, system integrators, and enterprises that need complete visibility and operational [Read more](/it-management/domotz-pro-profile/) #### Features ##### Best rated features - Activity Tracking: 5/5 - Network Monitoring: 5/5 - Device Management: 5/5 - Change Management: 5/5 ##### Worst rated features - Real-Time Data: 2/5 - Relationship Mapping: 3.5/5 [See all features](/it-management/domotz-pro-profile/#key-features) #### Pricing ##### Device-Based Monitoring Plan - Price: $1.50/month - Full-featured network monitoring and management priced per device. Start with a free trial—no credit [See full pricing details](/it-management/domotz-pro-profile/#pricing-and-plans) --- ### [TeamViewer ONE](/voip/teamviewer-profile/) - Overall rating: 4.6/5 - Reviews: 11,645 - Starting price: $24.90/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview TeamViewer ONE is built for IT managers and administrators who need to keep systems running smoothly with limited time and resources. If you’re managing distributed devices, [Read more](/voip/teamviewer-profile/) ##### What users love - Reliable remote support capabilities - Intuitive and user-friendly interface - Convenient multi-device connectivity ##### To take in mind - Expensive and inflexible licensing - Occasional connection reliability issues - Complex access and security concerns #### Features ##### Best rated features - Anomaly/Malware Detection: 5/5 - Audit Trail: 5/5 - Remediation Management: 5/5 - Application Security: 5/5 [See all features](/voip/teamviewer-profile/#key-features) #### Pricing ##### TeamViewer Remote Access - Price: $24.90/month - Billed yearly; Access up to 3 unattended devices ##### TeamViewer Business - Price: $50.90/month - Billed yearly; Access up to 200 unattended devices ##### TeamViewer Premium - Price: $112.90/month - Billed yearly; Access up to 300 unattended devices [See full pricing details](/voip/teamviewer-profile/#pricing-and-plans) --- ### [EngageBay CRM](/crm/engagebay-profile/) - Overall rating: 4.6/5 - Reviews: 912 - Starting price: $0.00/month - Best for: Customer support - Free trial: Not available - Free demo: Not available #### Overview EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by [Read more](/crm/engagebay-profile/) ##### What users love - Responsive and helpful support team - Affordable and feature-rich plans - Intuitive and user-friendly interface ##### To take in mind - Email deliverability and limitations - Limited reporting and analytics depth #### Features ##### Best rated features - Multi-Campaign: 5/5 - Responsive Web Design: 5/5 - Real-Time Chat: 5/5 - Onboarding: 5/5 [See all features](/crm/engagebay-profile/#key-features) --- ### [Naverisk](/psa/naverisk-profile/) - Overall rating: 4.8/5 - Reviews: 97 - Starting price: $110.00/month - Free trial: Available - Free demo: Available #### Overview Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include [Read more](/psa/naverisk-profile/) #### Features ##### Best rated features - Approval Process Control: 5/5 - Resource Management: 5/5 - Help Desk Management: 5/5 - Audit Trail: 5/5 ##### Worst rated features - Dashboard: 1/5 - Email Management: 2/5 [See all features](/psa/naverisk-profile/#key-features) #### Pricing ##### Basic - Price: $110.00/month [See full pricing details](/psa/naverisk-profile/#pricing-and-plans) --- ### [MSP360 Backup](/disaster-recovery/msp360-backup-profile/) - Overall rating: 4.6/5 - Reviews: 257 - Best for: Backup Scheduling - Free trial: Available - Free demo: Not available #### Overview MSP360 Managed Backup is a centralized, multi-tenant backup platform that helps service providers automate backup operations, manage multiple customers from a single web console, [Read more](/disaster-recovery/msp360-backup-profile/) #### Features ##### Best rated features - Data Storage Management: 5/5 - Version Control: 5/5 - Remote Monitoring & Management: 5/5 - Data Replication: 5/5 ##### Worst rated features - Deduplication: 2/5 - Client Portal: 3.8/5 - Bare-Metal Restore: 3.8/5 - Data Visualization: 3.8/5 [See all features](/disaster-recovery/msp360-backup-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/disaster-recovery/msp360-backup-profile/#pricing-and-plans) --- ### [BOSSDesk](/help-desk/boss-support-central-profile/) - Overall rating: 4.7/5 - Reviews: 145 - Starting price: $29.00/month - Best for: Ease of use - Free trial: Available - Free demo: Available #### Overview BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, [Read more](/help-desk/boss-support-central-profile/) #### Features ##### Best rated features - Mobile App: 5/5 - Customizable Fields: 5/5 - Customizable Forms: 5/5 - IT Asset Tracking: 5/5 [See all features](/help-desk/boss-support-central-profile/#key-features) #### Pricing ##### Essential - Price: $29.00/month - The Essentials plan is paid per user per month and billed annually. It also includes unlimted end ##### Professional - Price: $29.00/month - The plan is billed annually and also includes all features from the Essentials plan. ##### Enterprise - Price: $69.00/month - The plan is billed annually and includes all features from the Essentials and Professioanl plans. [See full pricing details](/help-desk/boss-support-central-profile/#pricing-and-plans) --- ### [Automox](/encryption/automox-profile/) - Overall rating: 4.7/5 - Reviews: 153 - Starting price: $1.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Automox is a cloud-based endpoint management platform that helps small businesses, large enterprises, MSPs, and MSSPs keep their devices secure and up to date across Windows, [Read more](/encryption/automox-profile/) #### Features ##### Best rated features - Risk Management: 5/5 - Remediation Management: 5/5 - IT Asset Management: 5/5 - Search/Filter: 5/5 ##### Worst rated features - API: 3/5 [See all features](/encryption/automox-profile/#key-features) #### Pricing ##### PatchOS - Price: $1.00/month - Per endpoint/month billed annually ##### Automate Essentials - Price: Custom - Pricing available upon request - Essential IT automation ##### Automate Enterprise - Price: Custom - Pricing available upon request - Enterprise-scale IT automation [See full pricing details](/encryption/automox-profile/#pricing-and-plans) --- ### [JumpCloud](/it-service/jumpcloud-directory-as-a-service-profile/) - Overall rating: 4.6/5 - Reviews: 294 - Starting price: $3.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview JumpCloud is a cloud-based identity, device, and access management platform built for small and medium-sized businesses, mid-market organizations, and managed service providers [Read more](/it-service/jumpcloud-directory-as-a-service-profile/) #### Features ##### Best rated features - Diagnostic Tools: 5/5 - Server Monitoring: 5/5 - Asset Tracking: 5/5 - Session Recording: 5/5 [See all features](/it-service/jumpcloud-directory-as-a-service-profile/#key-features) #### Pricing ##### Cloud Directory - Price: $3.00/month ##### Device Management - Price: $11.00/month ##### SSO - Price: $13.00/month [See full pricing details](/it-service/jumpcloud-directory-as-a-service-profile/#pricing-and-plans) --- ### [Pulseway](/network-management/pulseway-profile/) - Overall rating: 4.7/5 - Reviews: 312 - Starting price: $27.00 - Best for: Small businesses - Free trial: Available - Free demo: Available #### Overview Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution [Read more](/network-management/pulseway-profile/) #### Features ##### Best rated features - Data Storage Management: 5/5 - License Management: 5/5 - Project Management: 5/5 - Asset Tracking: 5/5 [See all features](/network-management/pulseway-profile/#key-features) #### Pricing ##### Monthly - Price: $67.00/month - Up to 20 Endpoints/Devices ##### Annual - Price: $44.00/year - When billed annually. ##### 3 Years - Price: $27.00 - When billed for a 3 year plan. [See full pricing details](/network-management/pulseway-profile/#pricing-and-plans) --- ### [CloudRadial](/msp/cloudradial-profile/) - Overall rating: 4.7/5 - Reviews: 55 - Starting price: $0.00 - Free trial: Not available - Free demo: Not available #### Overview CloudRadial is a cloud-based, AI-powered platform for MSPs that spans service delivery and client success. The suite comprises four products, each with its own interface: the [Read more](/msp/cloudradial-profile/) #### Features ##### Best rated features - Self Service Portal: 4.8/5 - Customizable Branding: 4.4/5 - Alerts/Notifications: 4.4/5 - Search/Filter: 4.3/5 ##### Worst rated features - Third-Party Integrations: 3/5 - Reporting & Statistics: 3.7/5 [See all features](/msp/cloudradial-profile/#key-features) --- ### [SolarWinds Service Desk](/crm/samanage-profile/) - Overall rating: 4.6/5 - Reviews: 577 - Starting price: $39.00/month - Best for: Small businesses - Free trial: Available - Free demo: Available #### Overview SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers [Read more](/crm/samanage-profile/) #### Features ##### Best rated features - Customizable Fields: 5/5 - Customizable Templates: 5/5 - Client Portal: 5/5 - CRM: 5/5 [See all features](/crm/samanage-profile/#key-features) #### Pricing ##### Essentials - Price: $39.00/month ##### Advanced - Price: $99.00/month ##### Premier - Price: $124.00/month [See full pricing details](/crm/samanage-profile/#pricing-and-plans) --- ### [InvGate Service Management](/crm/invgate-profile/) - Overall rating: 4.6/5 - Reviews: 108 - Starting price: $17.00/year - Best for: Ease of use - Free trial: Available - Free demo: Available #### Overview InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system [Read more](/crm/invgate-profile/) #### Features ##### Best rated features - IT Asset Management: 5/5 - SSL Security: 5/5 - Problem Management: 5/5 - Help Desk Management: 5/5 [See all features](/crm/invgate-profile/#key-features) #### Pricing ##### Starter - Price: $17.00/year - Up to 5 agents; $999 billed annually ##### Pro - Price: $40.00/year - From 6-50 agents ##### Enterprise - Price: Custom - Pricing available upon request - Unlimited agents [See full pricing details](/crm/invgate-profile/#pricing-and-plans) --- ### [JDisc Discovery](/crm/jdisc-discovery-profile/) - Overall rating: 4.8/5 - Reviews: 29 - Starting price: €100.00one time - Free trial: Available - Free demo: Not available #### Overview JDisc Discovery delivers automated, agentless, and highly accurate network discovery for organizations of all sizes. It identifies and inventories all devices across your network - [Read more](/crm/jdisc-discovery-profile/) #### Features ##### Best rated features - API: 5/5 - Audit Management: 5/5 - Inventory Management: 5/5 - Supplier Management: 5/5 ##### Worst rated features - Monitoring: 4/5 [See all features](/crm/jdisc-discovery-profile/#key-features) #### Pricing ##### Basic - Price: €100.00one time [See full pricing details](/crm/jdisc-discovery-profile/#pricing-and-plans) --- ### [NetSupport Manager](/it-management/netsupport-manager-profile/) - Overall rating: 4.8/5 - Reviews: 32 - Starting price: £10.00one time - Free trial: Available - Free demo: Not available #### Overview Multi-platform Remote Desktop Access and Control With its multi-platform support and flexible connection options (LAN, WAN or the internet), NetSupport Manager provides a single [Read more](/it-management/netsupport-manager-profile/) #### Features ##### Best rated features - Issue Auditing: 5/5 - Real Time Screen Sharing: 5/5 - Two-Way Audio & Video: 5/5 - Real-Time Chat: 5/5 [See all features](/it-management/netsupport-manager-profile/#key-features) #### Pricing ##### Basic - Price: £10.00one time - Starting from £10 per licence [See full pricing details](/it-management/netsupport-manager-profile/#pricing-and-plans) --- ### [Infradesk](/help-desk/infradesk-profile/) - Overall rating: 5/5 - Reviews: 17 - Starting price: R$69.90/month - Free trial: Available - Free demo: Not available #### Overview The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management, project tracking, cost center monitoring, and internal [Read more](/help-desk/infradesk-profile/) #### Features ##### Best rated features - Task Management: 5/5 - Problem Management: 5/5 - Status Tracking: 5/5 - Mobile Access: 5/5 ##### Worst rated features - Inventory Management: 4/5 [See all features](/help-desk/infradesk-profile/#key-features) #### Pricing ##### Basic - Price: R$69.90/month [See full pricing details](/help-desk/infradesk-profile/#pricing-and-plans) --- ### [HelpSpace](/crm/helpspace-profile/) - Overall rating: 4.8/5 - Reviews: 30 - Starting price: $25.00/month - Free trial: Available - Free demo: Not available #### Overview HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly [Read more](/crm/helpspace-profile/) #### Features ##### Best rated features - Real-Time Notifications: 5/5 - Content Management: 5/5 - Task Progress Tracking: 5/5 - Task Management: 5/5 ##### Worst rated features - Customer Database: 3/5 - Catalog Management: 4/5 - Reporting/Analytics: 4/5 [See all features](/crm/helpspace-profile/#key-features) #### Pricing ##### Basic - Price: $25.00/month [See full pricing details](/crm/helpspace-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/it-service/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/it-service/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/it-service/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/it-service/?__ai_markdown=true&page=5)[6](https://www.softwareadvice.com/it-service/?__ai_markdown=true&page=6) ## Popular Comparisons [ NinjaOne vs TeamViewer ONE ](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/teamviewer/)[ Milvus vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/246233-milvus/)[ Wrike vs mHelpDesk ](https://www.softwareadvice.com/field-service/mhelpdesk-profile/vs/wrike/)[ JIRA Service Management vs Freshservice ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[ Pulseway vs SolarWinds Service Desk ](https://www.softwareadvice.com/network-management/pulseway-profile/vs/samanage/)[ Remote Monitoring and Management vs LogMeIn Central ](https://www.softwareadvice.com/help-desk/atera-profile/vs/logmein-central/) ## Your Guide to Top IT Service Software, March 2023 Software Advice uses reviews from real software users to highlight the top-rated IT Service products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) - [Naverisk](https://www.softwareadvice.com/psa/naverisk-profile/) - [InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/) - [Atera](https://www.softwareadvice.com/help-desk/atera-profile/) - [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) - [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) - [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) - [CloudRadial](https://www.softwareadvice.com/msp/cloudradial-profile/) - [Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/) - [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) - [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) - [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) - [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) - [Spiceworks Cloud Help Desk](https://www.softwareadvice.com/help-desk/spiceworks-profile/) - [TeamDynamix](https://www.softwareadvice.com/project-management/teamdynamix-profile/) - [ConnectWise Automate](https://www.softwareadvice.com/mobile-device-management/labtech-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ### Related IT Service Software - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [IT Documentation Software](https://www.softwareadvice.com/it-documentation/) - [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) - [ITSM Software](https://www.softwareadvice.com/itsm/) - [Issue Tracking Software](https://www.softwareadvice.com/issue-tracking/) - [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) - [Logbook Software](https://www.softwareadvice.com/logbook/) - [Portal Software](https://www.softwareadvice.com/portal/) - [Service Desk Software](https://www.softwareadvice.com/service-desk/)