--- title: "Best IT Service Software - 2026 Reviews & Pricing" description: "Find the best IT Service Software for your organization. Compare top IT Service Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/it-service/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / IT Service Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best IT Service Software of 2026 Updated September 21, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Related Software Filter products 143 results ### Compare Products Showing 1 - 25 of 143 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: NinjaOne [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.74 [(298)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizations of all sizes across industries. The software is deployed cloud-based, so no on-premises infrastructure is required. Core features include remote monitoring and management, automated patch management, endpoint management, remote access, backup, and IT documentation. NinjaOne helps IT teams monitor devices in real time, apply patches automatically to reduce security gaps, and manage endpoints from a single dashboard. The backup feature protects critical data across servers and workstations, while the documentation tools keep IT asset records organized and accessible. Support is available around the clock through live chat, email, and a knowledge base, giving users access to help whenever issues arise. NinjaOne suits businesses looking to consolidate IT tools into one platform, reducing the need to switch between multiple applications. Its ticketing integration and alerting system help teams respond to incidents quickly and keep operations running smoothly.... [Read more](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) ### Best rated features: Approval Process Control 5.0 Scheduling 5.0 Uptime Reporting 5.0 Network Wide Management 5.0 [See all features](https://www.softwareadvice.com/remote-support/ninjarmm-profile/#key-features) ### Plan Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/remote-support/ninjarmm-profile/#pricing-and-plans) ### Product: Freshservice [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.55 [(798)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.... [Read more](https://www.softwareadvice.com/help-desk/freshservice-profile/) ### What users love - Efficient ticketing and automation - Reliable support and service delivery - Intuitive and clean interface ### To take in mind - Tiered pricing and feature limits - Limited and inflexible reporting - Restricted customization options ### Best rated features: Drag & Drop 5.0 Completion Tracking 5.0 Live Chat 5.0 Investigation Management 5.0 [See all features](https://www.softwareadvice.com/help-desk/freshservice-profile/#key-features) ### Starter $19.00/month Up to 1 Agent ### Growth $49.00/month Up to 1 Agent ### Pro $99.00/month Up to 1 Agent [See full pricing details](https://www.softwareadvice.com/help-desk/freshservice-profile/#pricing-and-plans) ### Product: Zendesk Suite [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.41 [(4092)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.... [Read more](https://www.softwareadvice.com/product/26892-Zendesk/) ### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set ### Best rated features: Predictive Dialer 5.0 Batch Communications 5.0 Tagging 5.0 Online Forums 5.0 ### Worst rated features: Widgets 2.7 Interactive Content 3.0 Account Alerts 3.0 [See all features](https://www.softwareadvice.com/product/26892-Zendesk/#key-features) ### Suite Team $55.00/month ### Suite Growth $89.00/month ### Suite Professional $115.00/month [See full pricing details](https://www.softwareadvice.com/product/26892-Zendesk/#pricing-and-plans) ### Product: ConnectWise RMM [ConnectWise RMM](https://www.softwareadvice.com/it-management/connectwise-rmm-profile/) 4.16 [(73)](https://www.softwareadvice.com/it-management/connectwise-rmm-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise RMM is built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation to deliver customized services to your customers.... [Read more](https://www.softwareadvice.com/it-management/connectwise-rmm-profile/) ### Best rated features: Reporting & Statistics 5.0 Remote Access/Control 4.6 Real-Time Updates 4.4 Issue Management 4.3 ### Worst rated features: Customizable Branding 3.0 Reporting/Analytics 3.3 Inventory Management 3.4 [See all features](https://www.softwareadvice.com/it-management/connectwise-rmm-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/it-management/connectwise-rmm-profile/#pricing-and-plans) ### Product: Vivantio [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) 4.30 [(178)](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary You've outgrown your help desk. Step up to real service management. Vivantio helps growing organizations move beyond basic ticketing and disconnected tools to a single platform for delivering exceptional service. Whether you're supporting employees, customers, or both, Vivantio enables IT, Customer Service, HR, Facilities, Finance, Legal, and GRC teams to standardize processes, automate workflows, and continually improve service delivery from one configurable platform. Built for organizations that need enterprise capabilities without enterprise complexity, Vivantio combines the flexibility of a modern cloud platform with the depth of Enterprise Service Management. Configure workflows without code, adapt each team's processes independently, and scale confidently as your organization grows. Organizations choose Vivantio because it helps them: Move beyond basic help desk software to real service management Centralize IT and business service teams on one platform Configure workflows without developers or custom code Automate routing, approvals, escalations, and service processes Improve service quality while increasing team capacity Deliver measurable business outcomes through reporting and continual service improvement Key capabilities include: Incident, Problem, Change, Request, Asset, Configuration, and Knowledge Management Workflow automation, approvals, business rules, routing, and SLA management Self-service portals and branded service experiences Enterprise reporting, dashboards, and analytics AI-assisted service capabilities, including sentiment analysis and intelligent recommendations FLEXBridge Integration Framework with 600+ integration possibilities and a comprehensive Open API With flexible licensing, rapid implementation, feature-inclusive pricing, and dedicated in-house Professional Services, Customer Success, and Support teams, Vivantio helps organizations modernize service operations without the cost and complexity of traditional enterprise platforms.... [Read more](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) ### Best rated features: Help Desk Management 5.0 Real-Time Notifications 5.0 Customizable Branding 5.0 Task Management 5.0 [See all features](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/#key-features) ### The Vivantio Platform $49.00/month Range shown: $49  $99 per agent, per month, billed annually [See full pricing details](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/#pricing-and-plans) ### Product: SysAid [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.54 [(522)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on ITSM guardrails your team sets, with every action logged and every rule visible. No black box, no code required, no developers needed. Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform, live in weeks, not months. Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.... [Read more](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) ### What users love - Responsive and helpful support team - Streamlined ticketing and automation - Flexible platform customization options ### To take in mind - Limited and complex reporting tools ### Best rated features: Multi-Channel Communication 5.0 Email Alerts 5.0 Supplier Management 5.0 Maintenance Management 5.0 ### Worst rated features: SSL Security 1.0 [See all features](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#key-features) ### Professional $89.00/month AI-native service management with unlimited Agentic AI. No usage caps, no approval workflows, no surprise invoices.... [Read more](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#pricing-and-plans) ### Enterprise Custom Pricing available upon request Everything you get in Professional, plus the extra flexibility, customization, and testing capabilities, built for the most demanding IT teams.... [Read more](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#pricing-and-plans) ### Product: Remote Monitoring and Management [Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/) 4.53 [(461)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Atera is a cloud-based IT management platform built for managed service providers (MSPs) and internal IT departments of all sizes. It combines remote monitoring and management, professional services automation, and remote access in one place, helping IT teams monitor devices, automate routine tasks, and manage client billing without switching between tools. Core features include patch management, which keeps devices up to date automatically, ticketing and helpdesk tools for tracking and resolving issues, and network discovery for mapping connected devices. IT teams can run scripts, generate reports, and manage contracts and invoices from a single dashboard. Atera suits small to mid-sized MSPs as well as growing in-house IT teams looking to consolidate their toolset. Support is available through live chat, email, a knowledge base, and community forums, with options for round-the-clock assistance.... [Read more](https://www.softwareadvice.com/help-desk/atera-profile/) ### What users love - Robust remote support capabilities - Responsive and helpful support team - Comprehensive and evolving feature set ### To take in mind - Cost concerns for smaller teams - Occasional slowness and connection issues ### Best rated features: Configuration Management 5.0 Service Request Management 5.0 Network Security 5.0 IT Incident Management 5.0 ### Worst rated features: Chat/Messaging 2.0 Reporting & Statistics 3.0 [See all features](https://www.softwareadvice.com/help-desk/atera-profile/#key-features) ### Pro $129.00/month The Pro Plan includes basic features and integrations like remote management, monitoring and alerts and patch management.... [Read more](https://www.softwareadvice.com/help-desk/atera-profile/#pricing-and-plans) ### Growth $179.00/month The Growth Plan includes all Pro features with additional features such as Mac agent, Chat and further integrations. Users are also provided with a free trial.... [Read more](https://www.softwareadvice.com/help-desk/atera-profile/#pricing-and-plans) ### Power $209.00/month All the power of Growth, and: - Custom analytics - Custom support addresses (unlimited) - Custom asset types (up to 20) - File transfer (up to 50GB per month) - Audit log - 1 year retention - Data recovery - Eligible for Copilot (paid add-on)... [Read more](https://www.softwareadvice.com/help-desk/atera-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/help-desk/atera-profile/#pricing-and-plans) ### Product: ChangeGear [ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/) 4.03 [(51)](https://www.softwareadvice.com/it-service/changegear-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management. ChangeGear is available in both on-premise and cloud deployment for users’ convenience.... [Read more](https://www.softwareadvice.com/it-service/changegear-profile/) ### Best rated features: Audit Trail 5.0 Single Sign On 5.0 Email Management 5.0 Activity Tracking 5.0 ### Worst rated features: Project Management 3.0 Support Ticket Tracking 4.0 Document Storage 4.0 Knowledge Base Management 4.0 [See all features](https://www.softwareadvice.com/it-service/changegear-profile/#key-features) ### Product: Milvus [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.84 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/) Best for:Ticket Management ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management. In addition to omnichannel support, Milvus provides intelligent inventory, endpoint monitoring, remote assistance, SLA management, contract administration and AI-powered automation. Designed for IT teams, MSPs and software providers, Milvus replaces multiple disconnected tools with a single workspace, allowing organizations to support customers proactively while maintaining complete control over their infrastructure.... [Read more](https://www.softwareadvice.com/it-management/milvus-profile/) ### What users love - Intuitive and organized navigation - Flexible and robust ticket handling - Efficient and reliable support tools ### To take in mind - Instability and slowness in remote access ### Best rated features: Contract/License Management 5.0 Release Management 5.0 IT Asset Tracking 4.9 Ticket Management 4.8 ### Worst rated features: Real-Time Chat 2.0 Call Center Management 3.3 Customizable Reports 4.0 [See all features](https://www.softwareadvice.com/it-management/milvus-profile/#key-features) ### Basic R$35.00/month [See full pricing details](https://www.softwareadvice.com/it-management/milvus-profile/#pricing-and-plans) ### Product: SmartDeploy [SmartDeploy](https://www.softwareadvice.com/it-management/smartdeploy-profile/) 4.85 [(118)](https://www.softwareadvice.com/it-management/smartdeploy-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary If you're an IT admin or sysadmin responsible for provisioning and reimaging Windows devices across a single office or distributed locations, SmartDeploy is built for the way you actually work. It handles the imaging and deployment cycle end to end, from building a hardware-independent Windows image to getting it onto endpoints across your organization, without a steep learning curve or a ton of manual work. It's a practical alternative for teams managing 50 to 10,000 Windows devices who want comparable capabilities with faster setup and less overhead. Common use cases: OS reimaging after hardware refresh, bare-metal provisioning of new devices, image deployment across mixed hardware, user data migration during device replacement, and OS standardization for compliance-heavy environments. One of SmartDeploy's biggest time-savers is how it handles drivers. Rather than managing driver packages yourself, you can deploy the same image to different hardware models and let SmartDeploy automatically deliver the right driver pack to each device. PDQ maintains a library of 1,500+ prebuilt driver packs for major OEM business-class models, so you're not chasing down drivers on your own. For remote or distributed teams, SmartDeploy supports deployment directly from cloud storage providers including OneDrive, Box, Dropbox, Google Drive, and S3 — no VPN required. A locally hosted web console means multiple admins can work from the same interface without remoting into the server, and distribution points let you route deployments through whichever source is closest to each endpoint. SmartDeploy also includes native USMT integration, so user data and settings migration happens inside your existing deployment workflow rather than as a separate process. SmartDeploy is used by IT teams in government, education, healthcare, and compliance-sensitive industries. New customers can request a one-time live onboarding session with a SmartDeploy onboarding specialist. Most teams are deploying within an afternoon. Support is available via email and a comprehensive knowledge base, with additional resources through PDQ's active Discord and Reddit communities. SmartDeploy is a product of PDQ, built by sysadmins for sysadmins since 2001.... [Read more](https://www.softwareadvice.com/it-management/smartdeploy-profile/) ### Best rated features: Asset Tracking 5.0 Inventory Management 5.0 Maintenance Scheduling 5.0 Compliance Management 5.0 ### Worst rated features: Remote Access/Control 4.0 Task Management 4.0 Reporting/Analytics 4.0 [See all features](https://www.softwareadvice.com/it-management/smartdeploy-profile/#key-features) ### Starter $1,100.00/year ### Plus $1,100.00/year ### Pro $1,100.00/year [See full pricing details](https://www.softwareadvice.com/it-management/smartdeploy-profile/#pricing-and-plans) ### Product: Domotz [Domotz](https://www.softwareadvice.com/it-management/domotz-pro-profile/) 4.86 [(126)](https://www.softwareadvice.com/it-management/domotz-pro-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Domotz is a network monitoring and management platform designed for MSPs, IT professionals, system integrators, and enterprises that need complete visibility and operational control across distributed networks. Start with Free Discovery to automatically identify devices, map network topology, and surface critical insights using real production data. No credit card is required. Free Discovery allows you to evaluate your environment, uncover risks, and understand device health before making a purchasing decision. When you are ready to move forward, Domotz offers simple and transparent pricing at $1.50 per device per month. Every monitored device includes full access to the platform. There are no feature tiers, no limits on users, and no hidden fees. All capabilities are available from day one. Domotz enables continuous monitoring and operational management of routers, switches, firewalls, access points, servers, cameras, printers, and IoT devices. Devices are automatically discovered and classified across multiple networks. Proactive alerts and insights help teams identify and resolve issues before they impact users. The platform integrates with more than 500 tools, including PSA platforms, documentation systems, automation tools, and leading network vendors. Unlimited users are supported with role based access, allowing teams to collaborate securely and efficiently. Domotz is built to scale from a single site to thousands of devices across multiple locations. Devices can be added or removed at any time, networks can be managed centrally, and subscriptions can be canceled whenever needed. Domotz delivers enterprise grade network monitoring and management while remaining easy to deploy and operate.... [Read more](https://www.softwareadvice.com/it-management/domotz-pro-profile/) ### Best rated features: Activity Tracking 5.0 Network Monitoring 5.0 Device Management 5.0 Change Management 5.0 ### Worst rated features: Real-Time Data 2.0 Relationship Mapping 3.5 [See all features](https://www.softwareadvice.com/it-management/domotz-pro-profile/#key-features) ### Device-Based Monitoring Plan $1.50/month Full-featured network monitoring and management priced per device. Start with a free trial—no credit card required. Monitor, manage, and automate your entire network with Domotz. Pricing is per device, with unlimited users, integrations, and expert support. Start free and scale when ready.... [Read more](https://www.softwareadvice.com/it-management/domotz-pro-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/it-management/domotz-pro-profile/#pricing-and-plans) ### Product: TeamViewer ONE [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) 4.62 [(11641)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Available Free version: Available Software Advice Summary TeamViewer ONE is built for IT managers and administrators who need to keep systems running smoothly with limited time and resources. If you’re managing distributed devices, handling high ticket volumes, or juggling multiple tools, this platform helps simplify your day-to-day work. By bringing together remote access, endpoint monitoring, and AI-powered automation in one solution, TeamViewer ONE enables your team to resolve issues faster and often before users even notice them. This means fewer disruptions, lower ticket volume, and more predictable IT operations. Instead of switching between tools, you get a centralised view of devices, users, and system health, along with automated workflows that reduce repetitive tasks. This allows IT teams to focus on higher-value initiatives while maintaining performance and security. TeamViewer ONE is designed to scale with your organisation, whether you’re supporting a growing workforce or managing multiple locations. With built-in automation, proactive alerts, and guided remediation, teams can improve response times and maintain consistent service levels. For organizations looking for a solution that’s easy to adapt, efficient to operate, and backed by responsive support, TeamViewer ONE provides a practical path to more proactive, streamlined IT management.... [Read more](https://www.softwareadvice.com/voip/teamviewer-profile/) ### What users love - Reliable remote support capabilities - Intuitive and user-friendly interface - Convenient multi-device connectivity ### To take in mind - Expensive and inflexible licensing - Occasional connection reliability issues - Complex access and security concerns ### Best rated features: Anomaly/Malware Detection 5.0 Audit Trail 5.0 Remediation Management 5.0 Application Security 5.0 [See all features](https://www.softwareadvice.com/voip/teamviewer-profile/#key-features) ### TeamViewer Remote Access $24.90/month Billed yearly; Access up to 3 unattended devices ### TeamViewer Business $50.90/month Billed yearly; Access up to 200 unattended devices ### TeamViewer Premium $112.90/month Billed yearly; Access up to 300 unattended devices [See full pricing details](https://www.softwareadvice.com/voip/teamviewer-profile/#pricing-and-plans) ### Product: EngageBay CRM [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.65 [(911)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships. Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more. EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.... [Read more](https://www.softwareadvice.com/crm/engagebay-profile/) ### What users love - Responsive and helpful support team - Affordable and feature-rich plans - Intuitive and user-friendly interface ### To take in mind - Email deliverability and limitations - Limited reporting and analytics depth ### Best rated features: Multi-Campaign 5.0 Real-Time Chat 5.0 Customer Engagement 5.0 Responsive Web Design 5.0 [See all features](https://www.softwareadvice.com/crm/engagebay-profile/#key-features) ### Product: Pulseway [Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/) 4.68 [(311)](https://www.softwareadvice.com/network-management/pulseway-profile/reviews/) Best for:Features ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud. Pulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities. Pulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications. Key Pulseway features: - Monitoring and Management - Discovery and Deployment - Server Management and Monitoring - Automation like Never Before - Out-of-the-box OS & 3rd Party Patching - Unlimited Remote Control for macOS and Windows - Custom Reporting Pulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.... [Read more](https://www.softwareadvice.com/network-management/pulseway-profile/) ### Best rated features: License Management 5.0 Data Storage Management 5.0 Project Management 5.0 Asset Tracking 5.0 [See all features](https://www.softwareadvice.com/network-management/pulseway-profile/#key-features) ### Monthly $67.00/month Up to 20 Endpoints/Devices ### Annual $44.00/year When billed annually. ### 3 Years $27.00 When billed for a 3 year plan. [See full pricing details](https://www.softwareadvice.com/network-management/pulseway-profile/#pricing-and-plans) ### Product: Naverisk [Naverisk](https://www.softwareadvice.com/psa/naverisk-profile/) 4.76 [(97)](https://www.softwareadvice.com/psa/naverisk-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting, scripting and automation. The solution allows users to manage Windows, Linux, Mac OS servers, workstations and laptops. Naverisk allows users to monitor system event logs, scan networks, execute PowerShell and DOS commands as well as implement scripts. Automated system updates and scheduled reboots can be set up. The solution has a built-in ticketing feature that provides customizable billing and service agreements. Multiple technicians can track time or information for a ticket at the same time and troubleshoot managed devices remotely. Naverisk offers Bitdefender integration to provide solutions such as anti-virus and anti-malware tools, web content filters and firewalls. It has also partnered with StorageCraft for backup management, data replication and bare-metal recovery. The solution is available on a subscription basis and support is provided via phone and email.... [Read more](https://www.softwareadvice.com/psa/naverisk-profile/) ### Best rated features: Approval Process Control 5.0 Resource Management 5.0 Help Desk Management 5.0 Audit Trail 5.0 ### Worst rated features: Dashboard 1.0 Email Management 2.0 [See all features](https://www.softwareadvice.com/psa/naverisk-profile/#key-features) ### Basic $110.00/month [See full pricing details](https://www.softwareadvice.com/psa/naverisk-profile/#pricing-and-plans) ### Product: BOSSDesk [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) 4.66 [(145)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an integrated Help Desk Ticketing System with Asset Management available on premise or in the cloud enabling your team to process service requests efficiently and expeditiously. The result? You provide an exceptional employee and customer experience. WHY CHOOSE US Expandable to serve multiple departments Service delivery enables the ability to create relevant forms, workflows, and more US-based support team Intuitive user interface iOS and Android mobile apps BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love. Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk.... [Read more](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) ### Best rated features: Mobile App 5.0 Customizable Fields 5.0 Customizable Forms 5.0 IT Asset Tracking 5.0 [See all features](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#key-features) ### Essential $29.00/month The Essentials plan is paid per user per month and billed annually. It also includes unlimted end users.... [Read more](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#pricing-and-plans) ### Professional $29.00/month The plan is billed annually and also includes all features from the Essentials plan. ### Enterprise $69.00/month The plan is billed annually and includes all features from the Essentials and Professioanl plans. [See full pricing details](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#pricing-and-plans) ### Product: Automox [Automox](https://www.softwareadvice.com/encryption/automox-profile/) 4.71 [(153)](https://www.softwareadvice.com/encryption/automox-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Automox is a cloud-based endpoint management platform that helps small businesses, large enterprises, MSPs, and MSSPs keep their devices secure and up to date across Windows, macOS, and Linux systems. The Automox platform automates patch management, software deployment, and configuration enforcement, reducing the manual effort needed to maintain device compliance. IT teams can create custom policies, schedule automated patching cycles, and get real-time visibility into device health across their entire environment. Automox suits organizations in any industry that manage distributed or remote workforces and need centralized control over endpoints without on-premises infrastructure. Deployment is cloud-based, so no local servers are required. Support is available via email, live chat, and an online knowledge base with documentation and community forums.... [Read more](https://www.softwareadvice.com/encryption/automox-profile/) ### Best rated features: Risk Management 5.0 Remediation Management 5.0 IT Asset Management 5.0 Search/Filter 5.0 ### Worst rated features: API 3.0 [See all features](https://www.softwareadvice.com/encryption/automox-profile/#key-features) ### PatchOS $1.00/month Per endpoint/month billed annually ### Automate Essentials Custom Pricing available upon request Essential IT automation ### Automate Enterprise Custom Pricing available upon request Enterprise-scale IT automation [See full pricing details](https://www.softwareadvice.com/encryption/automox-profile/#pricing-and-plans) ### Product: MSP360 Backup [MSP360 Backup](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/) 4.65 [(255)](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/reviews/) Best for:Backup Scheduling ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary MSP360 Managed Backup is a centralized, multi-tenant backup platform that helps service providers automate backup operations, manage multiple customers from a single web console, and protect workloads with flexible recovery options. With white-labeling, integration with MSP360 RMM and PSA capabilities, and vendor-neutral storage support for Amazon S3, Microsoft Azure, Wasabi, Backblaze B2, IDrive e2, and more. It helps MSPs improve data protection, reduce storage lock-in, and control backup costs.... [Read more](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/) ### Best rated features: Data Storage Management 5.0 Data Replication 5.0 Third-Party Integrations 5.0 Remote Monitoring & Management 5.0 ### Worst rated features: Deduplication 2.0 Client Portal 3.8 Bare-Metal Restore 3.8 [See all features](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/#pricing-and-plans) ### Product: JumpCloud [JumpCloud](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/) 4.64 [(294)](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary JumpCloud is a cloud-based identity, device, and access management platform built for small and medium-sized businesses, mid-market organizations, and managed service providers (MSPs). It serves IT teams across industries including healthcare, wealth management, energy, and technology, and is used by over 180,000 organizations worldwide. Deployed entirely as a SaaS solution with no on-premises hardware required, JumpCloud manages Windows, macOS, Linux, iOS, and Android devices from a single web-based Admin Portal. It also supports hybrid environments through bi-directional Active Directory integration. Core features include Single Sign-On (SSO), Multi-Factor Authentication (MFA), cross-platform Mobile Device Management (MDM), Privileged Access Management (PAM), patch management, and a Password Manager. SCIM and HRIS integrations with tools like Workday and BambooHR automate user onboarding and offboarding. Conditional access and Zero Trust policies help secure remote work. Compliance reporting covers SOC 2, HIPAA, GDPR, and the EU AI Act. SaaS Management with shadow IT and AI discovery helps IT teams govern both approved and unsanctioned tools. Directory Insights provides audit reporting and webhook alerting. Support is available via email, phone, live chat, and a knowledge base.... [Read more](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/) ### Best rated features: Diagnostic Tools 5.0 Server Monitoring 5.0 Asset Tracking 5.0 Session Recording 5.0 [See all features](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/#key-features) ### Cloud Directory $3.00/month ### Device Management $11.00/month ### SSO $13.00/month [See full pricing details](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/#pricing-and-plans) ### Product: CloudRadial [CloudRadial](https://www.softwareadvice.com/msp/cloudradial-profile/) 4.73 [(55)](https://www.softwareadvice.com/msp/cloudradial-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary CloudRadial is an IT client portal designed to help managed service providers (MSPs) streamline service desks to deliver new tools that optimize end-user productivity. Key features include dynamic forms, service catalog, CSAT, chat integrations, vCIO planner, warranty reporting, integrated learning management, network reporting, policy management, breach reporting and company directory. Support teams using CloudRadial can create support PINs to verify users, stay up-to-date with client satisfaction through integrated CSAT, automatically add new PSA contacts and ensure best practices by attaching preset ticket status, priority, or type and PSA tasks and checklists to tickets. Additionally, the platform enables managers to create integrated services by working with clients through tickets, knowledge base articles, ticket workflows, training and more.... [Read more](https://www.softwareadvice.com/msp/cloudradial-profile/) ### Best rated features: Scheduled/Automated Reports 5.0 Inventory Management 5.0 Self Service Portal 4.8 Automated Routing 4.8 ### Worst rated features: Macros/Templated Responses 3.0 Third-Party Integrations 3.0 [See all features](https://www.softwareadvice.com/msp/cloudradial-profile/#key-features) ### Product: JDisc Discovery [JDisc Discovery](https://www.softwareadvice.com/crm/jdisc-discovery-profile/) 4.76 [(29)](https://www.softwareadvice.com/crm/jdisc-discovery-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary JDisc Discovery delivers automated, agentless, and highly accurate network discovery for organizations of all sizes. It identifies and inventories all devices across your network - including servers, PCs, notebooks, printers, switches, routers, and virtual machines - regardless of operating system or vendor. With deep insights into hardware configurations, installed software, licenses, and users, JDisc helps IT teams maintain a clean and accurate CMDB, reduce license costs, and improve compliance. Our strength lies in precise, agentless scanning, broad platform support, and seamless integration with leading CMDB and ITSM solutions such as i-doit, ServiceNow, and Jira Service Management. Continuous updates ensure compatibility with the latest technologies and vendors. Whether your environment is on-premise, cloud, or hybrid, JDisc Discovery provides reliable visibility, data accuracy, and actionable insights for effective IT asset and network management.... [Read more](https://www.softwareadvice.com/crm/jdisc-discovery-profile/) ### Best rated features: API 5.0 Audit Management 5.0 Inventory Management 5.0 Supplier Management 5.0 ### Worst rated features: Monitoring 4.0 [See all features](https://www.softwareadvice.com/crm/jdisc-discovery-profile/#key-features) ### Basic €100.00one time [See full pricing details](https://www.softwareadvice.com/crm/jdisc-discovery-profile/#pricing-and-plans) ### Product: NetSupport Manager [NetSupport Manager](https://www.softwareadvice.com/it-management/netsupport-manager-profile/) 4.81 [(32)](https://www.softwareadvice.com/it-management/netsupport-manager-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Multi-platform Remote Desktop Access and Control With its multi-platform support and flexible connection options (LAN, WAN or the internet), NetSupport Manager provides a single software solution for secure remote control and access. At home, in the office, across the globe… it doesn’t matter where your organisation’s critical systems, servers and IT users are located because you can provide support from anywhere – and even help staff access their work PCs from home. NetSupport Manager does all this without the need for a third-party service, ongoing subscription costs, manual visits or firewall configuration – making it the perfect tool of choice for any IT team! Flexibility: With its multi-platform support and flexible network options, IT teams have immediate access to their organisation’s critical systems, servers and IT users, helping them to quickly respond to IT issues across multiple sites in any geographical location. It also provides remote workers with safe and easy access to their work desktop. Efficiency: Its unique range of supporting tools ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed. Security: As a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its PIN connect feature and four levels of encryption, it’s the choice of military and financial institutions across the globe. High speed remote control: Seamless and secure access to workstations and servers across your organisation, both locally when in the office, and remotely when on the move. - Browse, locate and connect to all systems - Watch, share or control devices on multiple platforms at the same time - Screen sharing, annotation and recording - Chat, message and interact with users - Remotely connect to users through a unique HTTP Gateway - Automate tasks with the scripting suite - Printer and clipboard redirection - 1:1 and 1:many file transfer Systems management: Its complementary supporting tools allow remote hands-on access, without any interaction/interruption to the desktop user, ensuring productivity levels aren’t affected. - Hardware inventory - Software inventory - View estimated location of devices - View and control remote applications, processes and running services - Automate tasks with the scripting suite - Remote command prompt and registry editor - Remotely power on or off devices - Group devices into a clear hierarchy - Full support for INTEL vPro devices Security and AD integration: Delivering the most secure remote control available, NetSupport Manager is the choice of military and financial institutions across the globe. - Four levels of encryption (Smart Card, remote login, central logging of all connectivity/actions, Active Directory integration) - Full data encryption up to 256bit AES - Two-factor authentication (2FA) - Supports RADIUS authentication - ‘On-premise’ solution for seamless remote support via its unique Gateway - Require user acknowledgements and encrypted passwords - Authenticate connections directly - Full Active Directory integration - Enabled/disabled features per user... [Read more](https://www.softwareadvice.com/it-management/netsupport-manager-profile/) ### Best rated features: Issue Auditing 5.0 Real Time Screen Sharing 5.0 Two-Way Audio & Video 5.0 Real-Time Chat 5.0 [See all features](https://www.softwareadvice.com/it-management/netsupport-manager-profile/#key-features) ### Basic £10.00one time Starting from £10 per licence [See full pricing details](https://www.softwareadvice.com/it-management/netsupport-manager-profile/#pricing-and-plans) ### Product: Infradesk [Infradesk](https://www.softwareadvice.com/help-desk/infradesk-profile/) 5.0 [(17)](https://www.softwareadvice.com/help-desk/infradesk-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management, project tracking, cost center monitoring, and internal communication. It offers a complete suite of tools to optimize workflows and enhance operational efficiency across various sectors. At its core, Infradesk provides a robust ticket management system that allows for seamless tracking and resolution of service requests. It enables real-time updates and alerts through a dedicated mobile app, ensuring that users stay informed about ticket status changes on-the-go. Additionally, the system's IT asset management capabilities offer complete visibility and control over an organization's hardware and software assets, facilitating maintenance, warranty tracking, and cost optimization. Infradesk's versatility extends to project management, where users can create and assign tasks, estimate completion timelines, and monitor progress. The integrated cost center module allows for granular tracking of expenses across different departments or projects. Furthermore, the built-in chat functionality fosters seamless internal communication, facilitating collaboration and information sharing among team members.... [Read more](https://www.softwareadvice.com/help-desk/infradesk-profile/) ### Best rated features: Task Management 5.0 Problem Management 5.0 Status Tracking 5.0 Mobile Access 5.0 ### Worst rated features: Inventory Management 4.0 [See all features](https://www.softwareadvice.com/help-desk/infradesk-profile/#key-features) ### Basic R$69.90/month [See full pricing details](https://www.softwareadvice.com/help-desk/infradesk-profile/#pricing-and-plans) ### Product: HelpSpace [HelpSpace](https://www.softwareadvice.com/crm/helpspace-profile/) 4.80 [(30)](https://www.softwareadvice.com/crm/helpspace-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient. Features of HelpSpace include: TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members. TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses. DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access. WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here. INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes. Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.... [Read more](https://www.softwareadvice.com/crm/helpspace-profile/) ### Best rated features: Real-Time Notifications 5.0 Content Management 5.0 Task Progress Tracking 5.0 Task Management 5.0 ### Worst rated features: Customer Database 3.0 Catalog Management 4.0 Reporting/Analytics 4.0 [See all features](https://www.softwareadvice.com/crm/helpspace-profile/#key-features) ### Basic $25.00/month [See full pricing details](https://www.softwareadvice.com/crm/helpspace-profile/#pricing-and-plans) ### Product: SolarWinds Service Desk [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) 4.58 [(577)](https://www.softwareadvice.com/crm/samanage-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. SolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser. SolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.... [Read more](https://www.softwareadvice.com/crm/samanage-profile/) ### Best rated features: Customizable Fields 5.0 Customizable Templates 5.0 Client Portal 5.0 CRM 5.0 [See all features](https://www.softwareadvice.com/crm/samanage-profile/#key-features) ### Essentials $39.00/month ### Advanced $99.00/month ### Premier $124.00/month [See full pricing details](https://www.softwareadvice.com/crm/samanage-profile/#pricing-and-plans) 1 [2](https://www.softwareadvice.com/it-service/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/it-service/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/it-service/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/it-service/?__ai_markdown=true&page=5)[6](https://www.softwareadvice.com/it-service/?__ai_markdown=true&page=6) ## Popular Comparisons [ NinjaOne vs TeamViewer ONE ](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/teamviewer/)[ Milvus vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/246233-milvus/)[ JIRA Service Management vs Freshservice ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[ SysAid vs SolarWinds Service Desk ](https://www.softwareadvice.com/crm/samanage-profile/vs/sysaid-it-crm/)[ Pulseway vs Remote Monitoring and Management ](https://www.softwareadvice.com/help-desk/atera-profile/vs/pulseway/)[ Wrike vs Pipefy ](https://www.softwareadvice.com/scm/pipefy-procurement-profile/vs/wrike/) ## Your Guide to Top IT Service Software, March 2023 Software Advice uses reviews from real software users to highlight the top-rated IT Service products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) - [Naverisk](https://www.softwareadvice.com/psa/naverisk-profile/) - [InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/) - [Atera](https://www.softwareadvice.com/help-desk/atera-profile/) - [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) - [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) - [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) - [CloudRadial](https://www.softwareadvice.com/msp/cloudradial-profile/) - [Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/) - [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) - [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) - [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) - [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) - [Spiceworks Cloud Help Desk](https://www.softwareadvice.com/help-desk/spiceworks-profile/) - [TeamDynamix](https://www.softwareadvice.com/project-management/teamdynamix-profile/) - [ConnectWise Automate](https://www.softwareadvice.com/mobile-device-management/labtech-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ### Related IT Service Software - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [IT Documentation Software](https://www.softwareadvice.com/it-documentation/) - [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) - [ITSM Software](https://www.softwareadvice.com/itsm/) - [Issue Tracking Software](https://www.softwareadvice.com/issue-tracking/) - [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) - [Logbook Software](https://www.softwareadvice.com/logbook/) - [Portal Software](https://www.softwareadvice.com/portal/) - [Service Desk Software](https://www.softwareadvice.com/service-desk/)