# ChangeGear Software Reviews, Demo & Pricing - 2026 > Review of ChangeGear Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/it-service/changegear-profile --- [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / ChangeGear Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/it-service/changegear-profile/reviews/)[Alternatives](https://www.softwareadvice.com/it-service/changegear-profile/alternatives/) # ChangeGear 2026: Benefits, Features & Pricing Wondering if ChangeGear is right for your organization? Our Human Resources Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ChangeGear 4.0 [(51)](https://www.softwareadvice.com/it-service/changegear-profile/reviews/) Pricing Pricing available upon request ### About ChangeGear ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management. ChangeGear is available in both on-premise and cloud deployment for users’ convenience. Wondering if ChangeGear is right for your organization? Our Human Resources Software selection experts can help you in 15 minutes or less. ## ChangeGear User Interface ## Popular ChangeGear Alternatives Main Product ChangeGear 4.0 [(51)](https://www.softwareadvice.com/it-service/changegear-profile/reviews/) Ratings Breakdown - 3.94Ease of use - 4.12Value for money - 4.07Customer support - 3.99Functionality Pricing Available upon request Get Price Alternative Product [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) 4.6 [(1702)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) Ratings Breakdown - 4.49Ease of use - 4.54Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $795.00 per year Get Price Alternative Product [Iru](https://www.softwareadvice.com/product/71745-Iru/) 4.9 [(484)](https://www.softwareadvice.com/product/71745-Iru/reviews/) Ratings Breakdown - 4.86Ease of use - 4.58Value for money - 4.87Customer support - 4.63Functionality Pricing Available upon request Get Price Alternative Product [PDQ Deploy & Inventory](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/) 4.8 [(341)](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.79Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $1657.50 per year Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price ## ChangeGear Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ChangeGear Features - Popular features found in Human Resources Applicant Tracking Benefits Management Compensation Management Employee Management Onboarding Payroll Management Performance Management Recruitment Management Time & Attendance - More features of ChangeGear Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Approval Workflow Asset Tracking Assignment Management Audit Management Audit Trail Automated Routing Availability Management Capacity Management Change Management Change Planning Change Tracking CMDB Collaboration Tools Compliance Management Compliance Tracking Configurable Workflow Configuration Management Contract/License Management Cost Tracking Customizable Branding Customizable Fields Customizable Forms Dashboard Dashboard Creation Data Visualization Device Auto Discovery Email Management Event Logs Impact Management Incident Management Inventory Management Issue Auditing Issue Scheduling IT Asset Management IT Reporting Knowledge Base Management Knowledge Management License Management Macros/Templated Responses Maintenance Management Mobile Access Monitoring Multi-Channel Communication Natural Language Processing Offboarding Performance Monitoring Prioritization Problem Management Procurement Management Project Management Real-Time Analytics Recurring Issues Relationship Mapping Release Management Reporting/Analytics Reporting & Statistics Requisition Management Search/Filter Self Service Portal Service Catalog Service Level Agreement (SLA) Management Single Sign On Social Media Integration SSL Security Supplier Management Support Ticket Management Support Ticket Tracking Task Management Task Progress Tracking Third-Party Integrations Ticket Management Training Management Workflow Automation Workflow Management ## ChangeGear Integrations Callture Integration rated undefined from -1 review Microsoft SharePoint Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Network Performance Monitor Integration rated undefined from -1 review ## ChangeGear User Reviews Overall Rating 4.0 Ratings Breakdown 5 39% 4 41% 3 10% 2 4% 1 6% Secondary Ratings Ease of Use 3.9 Value for money 4.1 Customer support 4.1 Functionality 4.0 LN Laetitia N. Verified reviewer Hospital & Health Care 10000+ employees Used daily for more than 2 years Review source Reviewed December 2019 Functionality 3 Considering our budget constraints, ChangeGear is currently a great tool for our organization. We are exited about the new and improved service catalog module. Ratings Breakdown 3 Ease of use 5 Value for money Previously 3 3 Customer support 3 Functionality Previously 2 Pros: Compared to other ITSM tool, ChangeGear very cost-effective. The licensing model is flexible and can scale easily. We selected the combine both the single user and site license option and this work great for our It team of 300+ users. The platform aligns with the ITIL framework so integrating the tool with our ITIL processes (Change, Incident, Problem Management, Service Request fulfillment, etc ) did not require any customization. Cons: The Task functionality can be improved. We are experiencing some barriers with reporting of tasks. The other challenge is that we can only apply 1 SLA to tickets ( for example, we can only apply the Response Time SLA OR Resolution Time to incident tickets. Not both) Read More LJ Lexi J. Verified reviewer Computer Networking 51-200 employees Used weekly for less than 12 months Review source Reviewed July 2025 Cost-effective and Customizable 4 ChangeGear is a versatile platform that easily adjusts to shifting business requirements. It offers a range of features that support efficient workflow management. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: This software provides good value for money. It adapts easily to our business’s changing needs. It's also highly customizable, we were able to tailor it to fit our organization’s specific processes. Cons: The ticket management features need improvement. In addition, the reporting functionality isn’t as strong as it should be. Read More JC Jean C. Verified reviewer Utilities 1001-5000 employees Used daily for more than 2 years Review source Reviewed April 2019 ChangeGear 4 Previously 5 Our overall experience with the software is great. The vendor is a valued business partner and is always making improvements and asking how they can be better. Ratings Breakdown 4 Ease of use Previously 5 5 Value for money Previously 4 4 Customer support Previously 3 4 Functionality Pros: The self service portal for our customers is very well received. Cons: The version that we are currently on makes it difficult for Service Desk staff to know what is in their workload, but the next version of the software is changing this. Read More ZN Zalman N. Verified reviewer Information Technology and Services 501-1000 employees Used weekly for less than 12 months Review source Reviewed November 2025 ChangeGear Software 4 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: ChangeGear has greatly improved our ticket and incident management. Its intuitive interface and customizable workflows have streamlined communication between technical teams and internal users. Cons: Updating certain automation features sometimes requires manually reconfiguring existing workflows. Read More VR Verified Reviewer Government Administration 5001-10000 employees Used daily for more than 2 years Review source Reviewed February 2021 change gear ticketing system 4 goof Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: easy to understand the flow and good in getting alerts and notifications .very good as a ticketing system Cons: upgrade from 6 to 8 6 is 32 bit and 8 is 64 bit move to 7 and then 8 Read More CR Charles R. Verified reviewer Government Administration 501-1000 employees Used daily for less than 2 years Reviewed March 2019 Daily User Review 5 Overall, we are extremely pleased with the software. The support staff and professional services are always on top of their game. When there is a problem, follow-up is quick and resolution comes shortly afterwards. Highly professional across the board. If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: There is plenty out-of-the-box forms that follow ITIL standards which made it helpful for our organization to jump start into it. The simple end-user front-end, the Self Service Portal, makes users feel comfortable with entering requests without the need to look over complicated. We have had no complaints from our end users about the product. It is very "easy on the eyes" with a clear and precise web interface for our service desk technicians. The knowledge base along with the smart technology makes it easy for technicians to find resolutions much quicker than in the past. Cons: Customization can be a challenge. Creating forms is rather clumsy and if you make a mistake, it takes some time to correct it. Updating from one version to another is also challenging since it is an update in place and not a migration. There is a roadmap where this will be updated in a future release of ChangeGear. Read More Aaron D. Verified reviewer Financial Services 501-1000 employees Used daily for more than 2 years Reviewed December 2017 Flexible software that will meet your needs quickly 5 Tracking of all Incidents, Requests, Problems, and Changes in our environments is easy to track and report upon. I'm able to take requests from our business and turn out solutions quickly and efficiently. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is very flexible in what it can do, allowing us to meet business demands quickly and efficiently in an ever changing environment. Cons: The automation for forms could be streamlined some more, but this appears to be an issue that will disappear, as with each release they're improving the automation. Read More Tylene C. Verified reviewer Education Management 1001-5000 employees Used daily for more than 2 years Reviewed June 2019 ChangeGear in K12 Environment 4 Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: It is very versatile and IF you know what you are doing, could handle just about any scenario. Cons: Unless we have a lot of money for services, for a typical technology user, the software is very complex. K12 environments don't have the money or resources to get the most out of this software. Read More Teresa B. Verified reviewer Telecommunications 1001-5000 employees Used daily for less than 6 months Reviewed January 2018 Customizable, Competitive and Customer Friendly 4 Increased customer communication. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The Customization and flexibility of options available at a competitive price point. Ability for users to submit their own tickets, monitor the progress and interact with technicians. Support teams that are engaging, quick to respond and knowledgeable enough to identify, solve, or guide you to a resolution. Cons: User and Admin. manuals can lack information but since the system is so configurable I am not sure they would be able to account of every possibility. More than 1 technician can be in the same ticket at the same time. Modules do not always contain the same basic field options. Each module does have various module specific fields but it would be nice to have a standard set across all modules. Read More PC Paula C. Verified reviewer Education Management 5001-10000 employees Used daily for less than 2 years Reviewed April 2019 ChangeGear Review 5 Currently we are strictly using this as our IT Help Desk Ticket Management System. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want. Cons: Need someone that understands the "back-end" to program all your customizations. There is a lot of lag time when trying to enter a ticket; sluggish. Read More Showing 1 - 10 of 51 Reviews [See All Reviews](https://www.softwareadvice.com/it-service/changegear-profile/reviews/) ## ChangeGear Popular Comparisons [ManageEngine Endpoint Central vs ChangeGear](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/128878-changegear/) [Compare All Alternatives](https://www.softwareadvice.com/it-service/changegear-profile/alternatives/) ## Other Top Recommended Human Resources Software [BambooHR](https://www.softwareadvice.com/hr/bamboohr-profile/) **4.6** (3431) Recently recommended **530** times [Paycom](https://www.softwareadvice.com/hr/paycom-profile/) **4.4** (1281) Recently recommended **517** times [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) **4.9** (4802) Recently recommended **516** times [Paylocity](https://www.softwareadvice.com/hr/web-pay-profile/) **4.3** (1845) Recently recommended **402** times Stuck Between Options? 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