--- title: "EngageBay CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EngageBay CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EngageBay CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/it-service/engagebay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) / EngageBay CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/engagebay-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/engagebay-profile/alternatives/) # EngageBay CRM User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 912 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 635 reviews (70%) - 4 stars: 247 reviews (27%) - 3 stars: 22 reviews (2%) - 2 stars: 2 reviews (0%) - 1 star: 6 reviews (1%) ### Most mentioned pros - What I liked most about EngageBay CRM is its all-in-one approach—having sales, marketing, and customer support tools integrated into a single platform makes managing the entire customer lifecycle much easier. - It’s a great all-in-one platform that brings together sales, marketing, and customer support tools, which makes managing the entire customer lifecycle much more efficient. - Its all-in-one platform provides seamless access to essential tools such as email marketing, automation, and sales pipeline management without overwhelming complexity. ### Most mentioned cons - That said, there are some limitations—reporting and analytics aren’t as advanced as higher-end CRMs, and a few features (like templates and design tools) could be more polished. - There are limitations eg limited space for intro before the email template; email broadcast is slow to be sent out sometimes, some emails not reaching corporates despite assurance that emails would land into Inbox instead of junk folder. - The main downside so far is that EngageBay CRM can feel a bit overwhelming at first, especially when trying to navigate all the different modules and settings as a new user. ## EngageBay CRM customer reviews Showing reviews 1-25 of 912 (page 1). ### Abandoned maintenance. - Overall rating: 1/5 - Reviewer: Antonio C. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was great at the beginning, simple product, not too expensive, compared to competition. But then they stopped caring about it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing anymore, they stop maintaining it. Over time it become always more slow and unusable. What a shame. They made lot of promo with AppSumo during launch time, but then they abandoned the development of the product. #### Cons Developers care. They abandoned the product. It became so slow that it was almost unusable, even for a small business. #### Reasons for switching to EngageBay CRM Abhisi has zero customer support. They over sold their lifetime deals a few years ago on app sumo and then they disappeared. Their servers keep on crashing, they are very slow to repair them and also the software per se is very slow. Maybe because they sold more than they could handle. Or just took the money without investing into scaling their infrastructure. Stay away from them. --- ### Always helpful support - Overall rating: 5/5 - Reviewer: Lee M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros EngageBay may be a bit on the budget-friendly side, but their support is absolutely outstanding. [sensitive content hidden], in particular, has been incredibly helpful and solution-focused through every roadblock I’ve encountered. He’s always friendly, responsive, and gets the job done. Thank you, [sensitive content hidden]! #### Cons It is a basic CRM and it lacks some basic functionality from a reports side. But overall, the support team can usually help you find a workaround. #### Reasons for switching to EngageBay CRM We needed more features that Mailchimp didn;t have. --- ### EngageBay CRM - Pleasant Interface with Excellent Customer Service - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using EngageBay CRM for some time now, ultimately for contact management. Any time I've had a question, their customer service has been excellent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Y favorite thing about EngageBay CRM is that it helps to keep me organized, with a colorful interface and great customer service. #### Cons My least favorite thing about EngageBay CRM is the learning curve but this is to be expected with most software. #### Vendor response Thank you for the kind feedback. We’re glad to hear that EngageBay is helping you stay organized and that you enjoy the interface and our customer support. Creating a clear, approachable experience while providing responsive support is something we care a lot about. We also appreciate your honest note about the learning curve. While powerful tools can take a little time to get familiar with, we’re continuously working to make onboarding and everyday usage simpler. Thanks again for sharing your experience and for being part of the EngageBay community. Replied March 2026 --- ### A Solid Option for Keeping Marketing Workflows in One Place - Overall rating: 5/5 - Reviewer: Zach G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The biggest benefit is organization. Having customer information and marketing activity in one system makes it easier to maintain visibility and follow up consistently. It can also be more practical than paying for several separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stood out to me most was having several marketing, sales, and customer-management functions in one place. I liked not having to constantly jump between different tools just to keep track of leads and follow-ups. The overall setup feels practical, particularly for a growing team that wants to keep its workflow relatively simple. #### Cons There is a learning curve when you first start exploring the different features. Because EngageBay covers quite a lot, it can take some time to figure out which functions are actually useful for your particular workflow. I also think some areas could feel more streamlined. --- ### Best CRM Ive used - Overall rating: 5/5 - Reviewer: Phil N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Fantastic - from start to finish - the right CRM backed by incredible support. The CRm streamlines and the support ensure you get there fast #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support team - truly an example of what great support looks like. We have all played with various tools and we all know that the learning curve is the hardest part but, when the support is so good, you find yourself integrated and using their CRM far quicker than any other system i have tested or used #### Cons So far there are no cons, I've used every CRM out there and the most frustrating part is the initial learning curve however, their support take the lead hands down #### Reasons for switching to EngageBay CRM price and options and support ensured i made the switch --- ### The Worst Data Security Ever, Stay away! - Overall rating: 1/5 - Reviewer: Micheal t. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros System wise, nice software. But be aware, you will lose all data! They just delete it and never come back to it. You will not be able to recover it. #### Cons Data Security, the worst. There are no backups of anything.... they upgraded to a new server, and I lost all my CRM data, only the names were still there with contact details, but none of all historical events, mails, notes, anything. I talked to support, they said, we removed all data of before because we got in trouble with the size of the database. Then they change the story, suddenly they say it was changing the server. Anyways, result is, you can never recover your data and lose all without any notice. Engagebay is a feature rich mailing tool, but that it is. Support really does not care, they are completely loose from the backend team and backend does not respond to anything at all. You can talk for hours to support, they promise to come back to things, but they dont. Updates to the system are almost none, I have been using it for years now. Only paid services are added. Please stay away if your data is important, I have really never met this level of backup and data security amateurs. Oh and, if you ever want out, there is no way of really getting your data out of the system... so beware... #### Reasons for choosing EngageBay CRM Price, options and more, they were very commercial to pull me in... but wanted directly reviews after... very annoying. #### Vendor response Hi Michael, Sorry to know about the experience. Can you please share the email address associated with your account for us to check what exactly happened and see how we could help. Replied August 2025 --- ### Lots of features but unreliable - Overall rating: 3/5 - Reviewer: Dominik J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Conceptually, it could be a great platform. The issue is that given the number of bugs and the unreliable marketing automation stats, it's difficult to have trust in the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It has a lot of features. It pretty much has everything you would want in a CRM and marketing automation platform. #### Cons It's very buggy. Support has gotten better, but there have been numerous instances where we've reached out to support, and it was common to get a response that it's something on our end. We've done our best to use it for our marketing automation purposes, but the delivered/open/click stats can't be trusted. We've A/B tested this using Sendgrid, and it was clear that the stats in Engagebay just didn't make sense. #### Reasons for choosing EngageBay CRM Engagebay came in at a lower price point. #### Reasons for switching to EngageBay CRM Thought I'd get the simliar product at a lower cost. --- ### One of the best, complete and affordable crm and mail automation tool in the world - Overall rating: 5/5 - Reviewer: Matteo D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It's simply the easiest, complete and affordable email automation tool I ever used. That is why I suggested it to many of my customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple, complete and easy to use. Also it is very affordable. #### Cons It's easy to make mistakes while setting email sequences #### Reasons for switching to EngageBay CRM Keap is good but very complicate and I was looking for something more easy to use. --- ### Makes lead follow-up much easier to manage - Overall rating: 5/5 - Reviewer: Kandice J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered EngageBay helps me keep my lead information and follow-up activity together it reduces the need for manual tracking and makes it easier to remember which contacts need attention this gives me a more consistent process for handling leads #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EngageBay gives me a clear place to manage leads and keep track of my sales activity i can check contact details review previous interactions and keep up with follow-ups without having to maintain separate notes it helps me stay more organized throughout the day #### Cons There are a lot of features available and it took some time to understand which ones are for my workflow the platform becomes easier to use once the main tools are set up the way you need them --- ### Engagebaycrmden - Overall rating: 4/5 - Reviewer: Denis L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A cost-effective, user-friendly CRM that delivers excellent value for startup businesses. Companies with complex reporting, forecasting, or enterprise-scale requirements may eventually outgrow the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Affordable pricing with a generous free plan. Easy-to-use interface with quick onboarding. Strong email marketing and marketing automation capabilities. #### Cons Reporting and analytics are less advanced than enterprise CRMs. Limited third-party integrations compared to larger competitors. --- ### EngageBay - The only CRM you need - Overall rating: 5/5 - Reviewer: Yashwanth Y. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered It is a quite good and satisfying CRM out of all the platforms out there! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is really easy to use CRM! Would recommend this to any user. #### Cons I didn't like the UI of the platform initially, but it proved to be very efficient #### Reasons for choosing EngageBay CRM Pricing, ease of usage, adaptability and the functionality #### Reasons for switching to EngageBay CRM Due to the pricing of the other products vs ease and usability of engagebay --- ### a good CRM and not expensive - Overall rating: 4/5 - Reviewer: rahim a. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros all option that offer, like the book appointment, all api, the simplicity of use... #### Cons It's only in english, the sav only in english #### Reasons for choosing EngageBay CRM It's a good functionel CRM and it's not expansive --- ### Affordable All-in-One CRM with Some Integration Limitations - Overall rating: 4/5 - Reviewer: Yohannes T. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with EngageBay CRM has been positive. It offers a solid, cost-effective solution for small businesses, with an easy-to-use interface and a range of tools that cover marketing, sales, and customer support all in one platform. While the lack of integration with third-party software has been a challenge for us, the platform’s functionality and price point still make it a valuable option for businesses that don’t require extensive integrations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about EngageBay CRM is its competitive pricing, which is great for small businesses. The user interface is intuitive and easy to navigate, making it simple to manage tasks. I also appreciate that it’s an all-in-one solution, offering tools for marketing, sales, and customer support in a single platform. #### Cons What I liked least about EngageBay CRM is that it doesn’t integrate with many third-party software applications, which is critical for our business needs. Aside from that, it has been a good experience overall. #### Reasons for choosing EngageBay CRM I chose EngageBay CRM because it offered an affordable all-in-one solution that seemed perfect for a small business like ours. The pricing was very competitive compared to other CRMs, and the user interface was intuitive and easy to navigate. It seemed like a great fit initially, offering the essential tools we needed for marketing, sales, and customer support in one platform. --- ### Strewamlined CRM for a Small B2B Agency - Overall rating: 5/5 - Reviewer: Grace Y. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Our agency manage multiple clients pipelines and EngageBay keeps us organized. The sales pipeline, automation , and support features all work together, helping us service client better. it feels like having a full toolkit built for agency like ours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipeline management is clear and simple , and automation makes sure no follow ups is missed. The customer support team is also excellent. #### Cons A built in LinkedIn integration for prospecting would make it even stronger. . --- ### Very good experience with Engagebay - Overall rating: 5/5 - Reviewer: Ammar A. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Good value for money. Pay for what you need when you need. Avery good concept to sart with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn, comprehensive system, payable and good technical service if you need help. #### Cons Marketing part is good for small companies with limited marketing budget. It helps to be in line with the new trends. --- ### Affordable CRM with Robust Feature Set - Overall rating: 4/5 - Reviewer: Simon T. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the affordability and usability of this CRM. Its a promising fit for our business based on the feature set it offers. #### Cons At times I find a lag in email campaigns and performing bulk actions. It also lacks a fully functional mobile app --- ### Sleek and Robust CRM - Overall rating: 5/5 - Reviewer: Maria R. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered EngageBay is an All in one CRM that offers marketing and sales features along with service desk and live chat. After using it for a few days I found it offers a decent range of features along with good customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EngageBay is a good CRM that is easy to use and navigate. The interface is sleek and it offers robust features. #### Cons The only thing that I dislike is the delay in updating campaign stats. --- ### ENGAGEBAY for Sales - Overall rating: 5/5 - Reviewer: Rezi K. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It simplified our daily lives and literally eliminated the need for reporting in Excel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were looking for a program that would simplify our daily reporting. We found ENGAGEBAY and we use it literally every day and quite successfully. #### Cons In fact, everything is very convenient for sales staff! --- ### Robust CRM for Small Business - Overall rating: 5/5 - Reviewer: Sharon S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EngageBay has been a solid choice for my business. I have been using it for a few months now I and I like the contact management, Email marketing and automations. #### Cons There are a few minor bugs like delay in the broadcasts and bulk actions. --- ### "EngageBay is an excellent all-in-one CRM and marketing tool! The platform is user-friendly" - Overall rating: 4/5 - Reviewer: Anthony B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered EngageBay is an excellent all-in-one CRM and marketing tool! The platform is user-friendly, packed with features, and offers great value for the price. The customer support team is outstanding, and [sensitive content hidden], in particular, went above and beyond to assist me. He was knowledgeable, patient, and quick to resolve my queries. Highly recommend EngageBay for businesses looking for a reliable CRM with top-notch support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is comprehensive CRM so for small teams it is good software and centralized System. the Customer Support is good. #### Cons Will update as we use for longer period. --- ### Great and easy to use starter CRM - Overall rating: 5/5 - Reviewer: Arthur T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use and pricing model was very generous for the amount of features you get. #### Cons None, but I do wish the free tier offered a little more to get used to the platform. --- ### Go for Engagebay, your friendly CRM! - Overall rating: 5/5 - Reviewer: Khim T. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The technicality eg setting appointment schedule could be a bit cumbersome but for a good reason. Above all the customer helpdesk has been superb especially Charles who has been most patient and supportive, resolving every challenges or queries I had since day 1. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros To begin with, for a CRM beginner, Engagebay is a great choice and business partner - providing many easy to use templates. It takes a bit of getting used to but with the team support especially Charles and also Bob & Mark, the journey has been rather easy. Auto meeting schedule facilitates proactive engagement. #### Cons There are limitations eg limited space for intro before the email template; email broadcast is slow to be sent out sometimes, some emails not reaching corporates despite assurance that emails would land into Inbox instead of junk folder. --- ### Nice and easy to use! - Overall rating: 5/5 - Reviewer: Kushagra G. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Very nice and good experience! Recommend it to everyone! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clean website and easy to use! Very responsive team. #### Cons Persistent messaging! Following up and emails become a lot sometimes. --- ### Great way to find compatible services - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, a great way to locate software that is fully integrated with all your business needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a great way to locate software exclusively compatible with my business #### Cons The website could be a bit more dynamic and more accessible... Did I mention I run a website design business ;) --- ### Excellent resourse - Overall rating: 5/5 - Reviewer: Gavin B. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Has been exactly what I had hoped for when I found it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Email tracking - excellent - has done exactly what I needed it to do #### Cons I have no complaints yet - everything works just like promised ## More reviews [Next reviews](https://www.softwareadvice.com/crm/engagebay-profile/reviews/?page=2) --- EngageBay CRM Reviews, Pros and Cons - 2026 Software Advice