--- title: "EngageBay CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EngageBay CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EngageBay CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/it-service/engagebay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) / EngageBay CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/engagebay-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/engagebay-profile/alternatives/) # EngageBay CRM User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 912 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 635 reviews (70%) - 4 stars: 247 reviews (27%) - 3 stars: 22 reviews (2%) - 2 stars: 2 reviews (0%) - 1 star: 6 reviews (1%) ### Most mentioned pros - What I liked most about EngageBay CRM is its all-in-one approach—having sales, marketing, and customer support tools integrated into a single platform makes managing the entire customer lifecycle much easier. - It’s a great all-in-one platform that brings together sales, marketing, and customer support tools, which makes managing the entire customer lifecycle much more efficient. - EngageBay CRM is overall the best bundle or we can say the complete package and Email marketing is way to go partner from EngageBay as of now but the features are offering are unmatched nice designs, ready templates, landing page creator and more at a very affordable price. ### Most mentioned cons - That said, there are some limitations—reporting and analytics aren’t as advanced as higher-end CRMs, and a few features (like templates and design tools) could be more polished. - There are limitations eg limited space for intro before the email template; email broadcast is slow to be sent out sometimes, some emails not reaching corporates despite assurance that emails would land into Inbox instead of junk folder. - I’m a small-business owner who signed up for the “free trial.” After setting up the account, I discovered that an important feature I needed was not available at a price I could afford. ## EngageBay CRM customer reviews Showing reviews 1-25 of 912 (page 1). ### Abandoned maintenance. - Overall rating: 1/5 - Reviewer: Antonio C. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was great at the beginning, simple product, not too expensive, compared to competition. But then they stopped caring about it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing anymore, they stop maintaining it. Over time it become always more slow and unusable. What a shame. They made lot of promo with AppSumo during launch time, but then they abandoned the development of the product. #### Cons Developers care. They abandoned the product. It became so slow that it was almost unusable, even for a small business. #### Reasons for switching to EngageBay CRM Abhisi has zero customer support. They over sold their lifetime deals a few years ago on app sumo and then they disappeared. Their servers keep on crashing, they are very slow to repair them and also the software per se is very slow. Maybe because they sold more than they could handle. Or just took the money without investing into scaling their infrastructure. Stay away from them. --- ### Always helpful support - Overall rating: 5/5 - Reviewer: Lee M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros EngageBay may be a bit on the budget-friendly side, but their support is absolutely outstanding. [sensitive content hidden], in particular, has been incredibly helpful and solution-focused through every roadblock I’ve encountered. He’s always friendly, responsive, and gets the job done. Thank you, [sensitive content hidden]! #### Cons It is a basic CRM and it lacks some basic functionality from a reports side. But overall, the support team can usually help you find a workaround. #### Reasons for switching to EngageBay CRM We needed more features that Mailchimp didn;t have. --- ### EngageBay CRM - Pleasant Interface with Excellent Customer Service - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using EngageBay CRM for some time now, ultimately for contact management. Any time I've had a question, their customer service has been excellent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Y favorite thing about EngageBay CRM is that it helps to keep me organized, with a colorful interface and great customer service. #### Cons My least favorite thing about EngageBay CRM is the learning curve but this is to be expected with most software. #### Vendor response Thank you for the kind feedback. We’re glad to hear that EngageBay is helping you stay organized and that you enjoy the interface and our customer support. Creating a clear, approachable experience while providing responsive support is something we care a lot about. We also appreciate your honest note about the learning curve. While powerful tools can take a little time to get familiar with, we’re continuously working to make onboarding and everyday usage simpler. Thanks again for sharing your experience and for being part of the EngageBay community. Replied March 2026 --- ### It gets the job done enough. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered It's been a decent experience overall, as customer service has been able to help all the time. Email marketing has been successful in getting things out, and the way it's laid out to view open-rate, delivery rate, and clicks is very helpful, I will not lie. Sales logging has been achievable, and the Calendar works enough to still keep my organized, but it should be a better experience. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency. #### Cons Not up to speed with 2026 userability expectations. The calendar is too basic (you can't drag things around), whereas in Deals, you can. Adding notes and creating contacts is just clunky. #### Vendor response Thank you for sharing your honest feedback and for highlighting what’s working well for you. We’re glad to hear that our customer support has been attentive and that the Deals section, email marketing, and sales features are helping keep your work organized and efficient. That’s exactly the kind of practical value we aim to deliver. We also appreciate your candid comments about usability, particularly around the calendar, note-taking, and contact creation. Your feedback is valid, and improving the overall user experience to meet evolving expectations is something our product team is actively working on. Enhancements to scheduling tools and smoother workflows for everyday actions are areas we continue to prioritize. Thank you again for taking the time to share your perspective. Feedback like this helps us keep improving EngageBay for everyone. Replied March 2026 --- ### Dishonest in the Free Trial - Overall rating: 1/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’m a small-business owner who signed up for the “free trial.” After setting up the account, I discovered that an important feature I needed was not available at a price I could afford. I selected “Do Not Renew” and also spoke with a team member through the online chat, clearly asking them to cancel my account. One month later, my credit card was charged for an entire year. When I contacted the company, they claimed I had not cancelled and offered only a 50% refund—even though I had followed the cancellation process and spoken directly with their team. I would strongly recommend choosing a more reputable CRM, such as Salesforce, Bigin by Zoho, or another trusted provider. Based on my experience, I would stay away from this company. Their cancellation and billing practices were extremely disappointing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Dishonest Company, Offered a Free Trial, I cancelled and they still charged me and refused to offer a full refund. Seemed like a good program but it was missing a Automation setting that I wanted, so I made the decision you use Sales Force #### Cons The Dishonesty of the company, Free Trial, take your credit card, you cancel and they still charge you. #### Reasons for switching to EngageBay CRM Had the services I needed to make the purchase worth it --- ### The Worst Data Security Ever, Stay away! - Overall rating: 1/5 - Reviewer: Micheal t. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros System wise, nice software. But be aware, you will lose all data! They just delete it and never come back to it. You will not be able to recover it. #### Cons Data Security, the worst. There are no backups of anything.... they upgraded to a new server, and I lost all my CRM data, only the names were still there with contact details, but none of all historical events, mails, notes, anything. I talked to support, they said, we removed all data of before because we got in trouble with the size of the database. Then they change the story, suddenly they say it was changing the server. Anyways, result is, you can never recover your data and lose all without any notice. Engagebay is a feature rich mailing tool, but that it is. Support really does not care, they are completely loose from the backend team and backend does not respond to anything at all. You can talk for hours to support, they promise to come back to things, but they dont. Updates to the system are almost none, I have been using it for years now. Only paid services are added. Please stay away if your data is important, I have really never met this level of backup and data security amateurs. Oh and, if you ever want out, there is no way of really getting your data out of the system... so beware... #### Reasons for choosing EngageBay CRM Price, options and more, they were very commercial to pull me in... but wanted directly reviews after... very annoying. #### Vendor response Hi Michael, Sorry to know about the experience. Can you please share the email address associated with your account for us to check what exactly happened and see how we could help. Replied August 2025 --- ### Lots of features but unreliable - Overall rating: 3/5 - Reviewer: Dominik J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Conceptually, it could be a great platform. The issue is that given the number of bugs and the unreliable marketing automation stats, it's difficult to have trust in the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It has a lot of features. It pretty much has everything you would want in a CRM and marketing automation platform. #### Cons It's very buggy. Support has gotten better, but there have been numerous instances where we've reached out to support, and it was common to get a response that it's something on our end. We've done our best to use it for our marketing automation purposes, but the delivered/open/click stats can't be trusted. We've A/B tested this using Sendgrid, and it was clear that the stats in Engagebay just didn't make sense. #### Reasons for choosing EngageBay CRM Engagebay came in at a lower price point. #### Reasons for switching to EngageBay CRM Thought I'd get the simliar product at a lower cost. --- ### Best CRM Ive used - Overall rating: 5/5 - Reviewer: Phil N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Fantastic - from start to finish - the right CRM backed by incredible support. The CRm streamlines and the support ensure you get there fast #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support team - truly an example of what great support looks like. We have all played with various tools and we all know that the learning curve is the hardest part but, when the support is so good, you find yourself integrated and using their CRM far quicker than any other system i have tested or used #### Cons So far there are no cons, I've used every CRM out there and the most frustrating part is the initial learning curve however, their support take the lead hands down #### Reasons for switching to EngageBay CRM price and options and support ensured i made the switch --- ### One of the best, complete and affordable crm and mail automation tool in the world - Overall rating: 5/5 - Reviewer: Matteo D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It's simply the easiest, complete and affordable email automation tool I ever used. That is why I suggested it to many of my customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple, complete and easy to use. Also it is very affordable. #### Cons It's easy to make mistakes while setting email sequences #### Reasons for switching to EngageBay CRM Keap is good but very complicate and I was looking for something more easy to use. --- ### Engagebaycrmden - Overall rating: 4/5 - Reviewer: Denis L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A cost-effective, user-friendly CRM that delivers excellent value for startup businesses. Companies with complex reporting, forecasting, or enterprise-scale requirements may eventually outgrow the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Affordable pricing with a generous free plan. Easy-to-use interface with quick onboarding. Strong email marketing and marketing automation capabilities. #### Cons Reporting and analytics are less advanced than enterprise CRMs. Limited third-party integrations compared to larger competitors. --- ### Love Engage Bay - Overall rating: 5/5 - Reviewer: Kim C. - Verified reviewer: Yes - Industry: Publishing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I love it. I have been using it since February 2024, having come over from Hubspot, and it's just much easier to use, doing all the same things, for about 1/4th the price. The customer support is awesome. Rarely can I not get help when I need it, and I always get what I need handled. They are a great team at Engage Bay, and I'm really happy I moved over to it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything. It's just a super simple CRM to use and I love using it as do my 5 salesmen that work with me. #### Cons Not much at all. I rarely run into problems with it, actually. #### Reasons for switching to EngageBay CRM Too expensive and features I was having to pay for that I didn't need. --- ### Fast ROI with EngageBay - Overall rating: 5/5 - Reviewer: Amir K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered The overall experience has been very satisfactory. The initial demo and onboarding was highly informative and showed how EngageBay would serve our purpose for a very reasonable cost. The several times I have needed tech support I was able to jump on a chat, explain what I needed help with, and quickly get a resolution to the issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EngageBay is an extremely easy platform to implement. While there have been a few times we have had their support team help us, for the most part it is highly intuitive. One of the key features we needed was the ability to create email sequences. Having used other CRM platforms, I was pleased with the bulk upload feature. With other platforms, I found I was able to only upload 50 at a time which was time consuming. With EngageBay I was able to upload 500 contacts all at once. With other platforms I have been limited to sending 500 emails per day. After using the email verifier that EngageBay provides for a very nominal cost, we are able to send up to 1000 emails per day. #### Cons Setting up the email sequences was a bit tricky in places. The first time I went to upload contacts to the email sequence the contacts did not load properly. When I checked to see results the next day, I found that only a few dozen emails had been sent. After contacting tech support, I was able to avoid having this happen again and was able to get all contacts uploaded. #### Reasons for choosing EngageBay CRM The deciding factors was not only cost, but the fact that EngageBay gave us features that HubSpot only provides in their premium package, which would have been overkill for us at this time. --- ### Value, Efficiency and Productivity - Overall rating: 5/5 - Reviewer: Gerald V. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered The lead capture and email marketing was sole reason we joined engagebay and couldn’t be happier. Wasn’t expecting all the other features to be part of this software, almost overwhelming but reassuring to know we can start putting most of our work, efficiently into one place #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Right now we're using it for contact management and e-mail marketing primarily. We had a CRM in Zoho and will be migrating most likely soon. Pros: Extensive features at an incredible value and easy to use. Customer support response is amazing and communication is stellar. Feel like I havent even cracked the surface of what engagebay can do! #### Cons Time. As great as engagebay is, it’s hard to manage the migration project to CRM. It’s almost as if there’s too much available and migrating doesn’t feel intuitive. #### Reasons for choosing EngageBay CRM Price, value, communication #### Reasons for switching to EngageBay CRM Zoho is expensive, not intuitive and customer support is not so great --- ### Great CRM and Great Customer Service - Overall rating: 5/5 - Reviewer: Thomas M. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it has been a good experience and we are happy with everything that has been setup and are eager to see what else we can do with it in the future, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The overall use case and the very quick responses from the customer service teams. I can always rely on contacting support and getting a speedy and informative response. #### Cons Not being able to open things like email templates and forms in a new tab quickly and efficiently would be my biggest con. It can be quite annoying when you have to update something small but in multiple email templates/forms and you have to open one at a time, rather than opening them all in their individual tabs nice and quickly. --- ### Cannot recommend highly enough - Overall rating: 4/5 - Reviewer: Stephanie P. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered A fantastic platform, with an even better support team. They're real humans and nothing is ever too much trouble for them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Almost all the features of the dominant CRM / email marketing players, but for a fraction of the cost #### Cons A couple of once-in-a-blue-moon features aren't available, but that is a very minor downside when weighed against all the positives --- ### Impressive Support Made All the Difference with EngageBay - Overall rating: 5/5 - Reviewer: Richard B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Although I started out not knowing much about the platform, the excellent support team made my experience smooth and productive. I was able to set up all the automation I needed, and now everything is running as expected. EngageBay turned out to be a powerful tool once I got past the initial learning phase. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about EngageBay is their support team. I was unfamiliar with the platform, especially the automation features, but their support was quick, knowledgeable, and incredibly helpful. With their guidance, I was able to set up workflows that perfectly fit our needs. #### Cons The learning curve can be a bit steep for first-time users, especially if you're coming from a different CRM. Some features aren't as intuitive as expected and took time to figure out. --- ### EngageBay: Simple, Affordable, and Effective - Overall rating: 5/5 - Reviewer: Tolga A. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered We’ve been using EngageBay for over 2 years now, and it’s been a game-changer for our business. It’s super easy to use, and having everything (CRM, email marketing, sales tools) in one place makes our work so much simpler. The email campaigns are a breeze to set up, and we love how we can track everything in one dashboard. Their support team has always been helpful and quick to respond whenever we needed them. Best of all, it’s affordable — way better value than some of the "big name" CRMs out there. If you’re looking for a straightforward, budget-friendly solution that actually works, we definitely recommend giving EngageBay a try #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All-in-One Solution: Combines CRM, email marketing, sales, and support tools in one platform. User-Friendly Interface: Easy to navigate, even for non-technical users. Affordable Pricing: Offers great value compared to other CRM tools. Email Marketing Made Easy: Simple drag-and-drop email builder with automation options. Excellent Customer Support: Responsive and helpful support team. Customizable Workflows: Create automated workflows to save time and boost productivity. Detailed Analytics & Reporting: Track and measure campaign performance with ease. #### Cons Learning Curve for Advanced Features: Some advanced features require a bit of time to master. Limited Customization for Reports: Customization of reports could be more flexible. Mobile App Limitations: The mobile app could use more functionality. Occasional Bugs/Glitches: Like any software, there are rare instances of small bugs. --- ### Nice Forms and superb support - Overall rating: 5/5 - Reviewer: Chris A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered really friendly and quick support that helped me with my issue. Beautiful forms #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use and quick to set up. Forms are highly customizable #### Cons not much, just some stuff is behind a pay wall, but that is to expected #### Reasons for choosing EngageBay CRM Very quick to setup and highly customizable. --- ### Quite a Bit to Offer - Overall rating: 5/5 - Reviewer: Ayesha G. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered The customer service was great. They are responsive and have great follow-up. There are also good tutorials provided to help you acclimate yourself to the system. It has been a very positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the all-in-one system has quite a bit to offer and seems more comprehensive than most. #### Cons I wish there was a plan that was in between the Basic and Growth plans due to the pricing and lack of workflow accessibility in the Basic plan. --- ### Satisfied Customer - Overall rating: 5/5 - Reviewer: Derrick D. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered So far, I have been able to create forms and automations that makes gathering interest fairly easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The available tools are very diverse with a low learning curve #### Cons The reporting could be a little more robust --- ### Great Customer Support - Overall rating: 5/5 - Reviewer: Jobin J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The platform is super easy to use, and their customer support is outstanding. I had an issue, and it was resolved in minutes with friendly, helpful service. I highly recommend EngageBay for anyone looking for seamless support and an intuitive platform! #### Cons One thing I’d like to see improved is more advanced customization options. Otherwise, the platform is fantastic! --- ### Cheap yet still packed full of features - Overall rating: 5/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall I've had a very positive experience using it. When i first started in marketing, it was the tool i learned everything on and I'm very glad it happened that way since it was so easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In my experience, its incredibly hard to find a free CRM/email tool that is as feature packed as Engagebay without spending a fortune on it. #### Cons Parts of the UI could've been a little bit easier to navigate. --- ### Solid CRM system - Overall rating: 5/5 - Reviewer: Alexey G. - Verified reviewer: Yes - Industry: Publishing - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I am not that experienced in CRMs in general. I've tried different ones throughout the time, but this one is the best in terms of getting it tailor made for you. Also love marketing stuff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has everything you need at one place, and it is extremely easy to set-up. #### Cons You paying per user. I know it is to mich to ask, but some users dont need the full functionality of the CRM. But unfortunately it is with most of CRM systems like this. --- ### CRM with Great Features for Small Businesses - Overall rating: 4/5 - Reviewer: Shiva k. - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered EngageBay CRM has been a solid choice for managing customer relationships and marketing efforts effectively #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros EngageBay CRM offers an all-in-one platform that's perfect for small and mid-sized businesses. The integration of sales, marketing, and service tools is seamless, and the pricing is highly competitive compared to other CRM solutions. #### Cons The reporting capabilities, although adequate, might fall short for businesses with deep analytical needs --- ### Great Value with Room for Small Improvements - Overall rating: 5/5 - Reviewer: Mahesh P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EngageBay CRM has transformed our customer management! The all-in-one platform is user-friendly and packed with features typically found in more expensive tools. I especially love the marketing automation and seamless integration across sales and support. It’s a powerful, affordable CRM with fantastic customer support—highly recommended! #### Cons EngageBay CRM is a fantastic tool overall, but the customization options could be a bit more flexible. While the interface is easy to use, a few more layout customization features would be helpful. However, the regular updates show they're always improving! ## More reviews [Next reviews](https://www.softwareadvice.com/crm/engagebay-profile/reviews/?page=2) --- EngageBay CRM Reviews, Pros and Cons - 2026 Software Advice