# JumpCloud Directory Platform Software Reviews, Demo & Pricing - 2026 > Review of JumpCloud Directory Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile --- [Home](https://www.softwareadvice.com/) / [Identity Management Software](https://www.softwareadvice.com/identity-management/) / JumpCloud Directory Platform Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/reviews/)[Alternatives](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/alternatives/) # JumpCloud Directory Platform 2026: Benefits, Features & Pricing Wondering if JumpCloud Directory Platform is right for your organization? Our Identity Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview JumpCloud Directory Platform 4.6 [(267)](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/reviews/) Pricing Starting at $3.00 per month ### About JumpCloud Directory Platform JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS, and Linux, access to IT resources, and user identities. The solution provides a centralized identity, which allows administrators to manage system security policies, multi-factor authentication processes, and public SSH keys. Professionals can utilize its self-service portal to execute commands across multiple servers, control file storage infrastructure, and manage users as an individual or as part of groups. JumpCloud Directory-as-a-Service provides single sign-on functionality to access various applications including Slack, Zendesk, Meraki, GitHub, Dropbox, and more. Additionally, enables managers to monitor employees’ activities across multiple endpoints. JumpCloud Directory-as-a-Service offers an application programming interface (API), which lets businesses integrate the system with several third-party applications such as G-Suite, Azure Active Directory, Workday, and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, knowledgebase, email, and other online measures. Wondering if JumpCloud Directory Platform is right for your organization? Our Identity Management Software selection experts can help you in 15 minutes or less. ## JumpCloud Directory Platform User Interface ## Popular JumpCloud Directory Platform Alternatives Main Product JumpCloud Directory Platform 4.6 [(267)](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.45Value for money - 4.46Customer support - 4.42Functionality Pricing Starting at $3.00 per month Get Price Alternative Product [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) 4.6 [(1715)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) Ratings Breakdown - 4.49Ease of use - 4.54Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $795.00 per year Get Price Alternative Product [Iru](https://www.softwareadvice.com/product/71745-Iru/) 4.9 [(486)](https://www.softwareadvice.com/product/71745-Iru/reviews/) Ratings Breakdown - 4.86Ease of use - 4.58Value for money - 4.87Customer support - 4.63Functionality Pricing Available upon request Get Price Alternative Product [PDQ Deploy & Inventory](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/) 4.8 [(341)](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.79Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $1657.50 per year Get Price Alternative Product [Action1](https://www.softwareadvice.com/it-management/action1-profile/) 4.9 [(237)](https://www.softwareadvice.com/it-management/action1-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.92Value for money - 4.84Customer support - 4.68Functionality Pricing Available upon request Get Price Alternative Product [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) 4.9 [(4806)](https://www.softwareadvice.com/hr/rippling-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.75Value for money - 4.72Customer support - 4.82Functionality Pricing Starting at $8.00 per month Get Price ## JumpCloud Directory Platform Pricing and Plans Starting price: $3.00 per month Free Trial Free Version Cloud Directory $3.00 per user, per month Plan includes: - Cloud Directory Device Management $11.00 per user, per month Plan includes: - Device Management / MDM - Patch Management - Remote Access SSO $13.00 per user, per month Plan includes: - Cloud Directory - Single Sign-on - User Lifecycle Management - Multi-Factor Authentication (MFA) - Password Manager Core Directory $15.00 per user, per month Plan includes: - Cloud or On-Premises - Secure Access Platform $22.00 per user, per month Plan includes: - Identity Management - Device Management - Access Management Platform Prime $27.00 per user, per month Plan includes: - 24 X 7 Support - Passwordless Authentications Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## JumpCloud Directory Platform Features - Popular features found in Identity Management Access Certification Compliance Management Credential Management Multi-Factor Authentication Password Management Privileged Account Management Reporting & Statistics Self-Service Access Request Single Sign On - More features of JumpCloud Directory Platform Access Control Access Controls/Permissions Access Management Active Directory Integration Activity Dashboard Activity Monitoring Activity Tracking Administrative Reporting Alerts/Notifications Anomaly/Malware Detection API Application Access Control Application Management Application Security App Management Approval Process Control Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Authentication Automated Scheduling Automatic Backup Automatic Patch Deployment Automatic Scans Automatic User/Device Recognition Backup and Recovery Billing & Invoicing BYOD Management Chat/Messaging Cloud Application Security Collaboration Tools Compliance Tracking Configuration Management Contract/License Management CRM Customizable Reports Customization Dashboard Data Management Data Security Data Storage Management Data Synchronization Data Verification Data Visualization Deployment Management Diagnostic Tools Disk Encryption Employee Onboarding Encrypted Password Storage Encryption Endpoint Management Endpoint Protection Enrollments/Onboarding Event Analysis Event Logs File Sharing File Storage For MSPs HIPAA Compliant Identity Federation Inventory Management ISO Compliance Issue Auditing Issue Management IT Asset Management IT Asset Tracking IT Reporting Least Privilege Lifecycle Management Location Tracking Log Management Maintenance Scheduling Mobile Access Mobile Alerts Mobile Content Management Mobile Device Management Monitoring Multi-Language Multiple User Accounts Network Monitoring Network Security Network Wide Management Password Policies Patch Management Patch Prioritization Patch Testing Performance Metrics Policy Creation Policy Management Project Management Push Notifications Real-time Alerts Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Remediation Management Remote Access/Control Remote Access Management Remote Access & Monitoring Remote Monitoring & Management Remote Update/Installation Reporting/Analytics Sarbanes-Oxley Compliance Scheduling Screen Sharing Secure Data Storage Secure Login Secure Password Sharing Security Auditing Security Breach Monitoring Security Management Security Tools Self Service Portal Server Monitoring Service Level Agreement (SLA) Management Session Recording Social Sign On Software Management SSL Security Status Tracking Summary Reports Support Ticket Management Synchronization Scheduling Task Management Third-Party Integrations Threat Intelligence Threat Response Troubleshooting Two-Factor Authentication Two-Way Audio & Video Unattended Access User Activity Monitoring User Management User Provisioning User Session Management Video Conferencing Video Support Virtual Machine Monitoring VPN Workflow Automation Workflow Management ## JumpCloud Directory Platform Integrations Google Workspace Integration rated 4.8 from 50 reviews Microsoft 365 Integration rated 4.5 from 24 reviews Slack Integration rated 5.0 from 13 reviews Dropbox Business Integration rated undefined from -1 review Marketo Engage Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review See all 7 integrations ## JumpCloud Directory Platform User Reviews Overall Rating 4.6 Ratings Breakdown 5 69% 4 27% 3 4% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.4 Aleida L. Verified reviewer Security and Investigations 201-500 employees Used daily for less than 2 years Reviewed December 2025 JumpCloud is not only an Identity platform, but a great Security resource! 5 Had little trouble learning how to manage the JumpCloud Directory as an admin and I'm constantly being positively surprised by the new features and ease of secuirty actions on devices. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The JumpCloud Platform's dashboard is continuously displaying new functionalities which builds trust and good expectations concerning the platform's capability to help manage not only identities but also devices in such a detailed way that, in terms of Security, JumpCloud touches more and more what security agents can do! Cons: Some doubts concerning how the JumpCloud agent works could be more detailed in the documentation (especially when the agent is being used in macOS and Linux distributions environments). Read More JP Joao P. Verified reviewer Machinery 51-200 employees Used daily for less than 2 years Reviewed December 2025 Good, but there’s room for improvement. 5 The overall experience has been very positive, and the feedback we’ve received from users has also been excellent. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: JumpCloud is simple and intuitive to use. Anyone with a solid understanding of system administration can get fully onboarded within a day. Cons: The platform added some very basic new features like asset management and wants to charge extra for that. Reasons for choosing JumpCloud Directory Platform It is more intuitive and easier to use. Since we have a small team, that was the solution that made the most sense. Reasons for switching to JumpCloud Directory Platform We had a legacy version that needed an upgrade, and we decided to move to a cloud-based solution. Read More RM Ryan M. Verified reviewer Telecommunications 51-200 employees Used daily for less than 2 years Reviewed December 2025 Could be better 3 Ratings Breakdown 4 Ease of use 2 Value for money 2 Customer support 2 Functionality Pros: Easy to use but doesn't provide a lot of the features we absolutely need for deployments and logging. Cons: The lack of logging and ability to do things via the UI. The lack of reporting makes compliance difficult. Read More RK Raul K. Verified reviewer Non-Profit Organization Management 501-1000 employees Used daily for more than 2 years Review source Reviewed November 2025 Outstanding MDM, SSO and Directory Services Platform 5 One of the most impressive things about JumpCloud is how they take customer feedback so seriously. I recently met the \[sensitive content hidden\] of JumpCloud, \[sensitive content hidden\] and he was very interested to understand some of the features we would want to see in future iterations of JumpCloud and he had his product team listen to these and include some of these in future builds. JumpCloud is already such an all round MDM, directory services and SSO platform with many useful features for a modern and hybrid workplace. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: JumpCloud provides an outstanding alternative to Microsoft Entra ID as a directory service and combines this with a single sign on solution for multiple platforms. JumpCloud is also one of the best dual operating systems MDM on the market. JumpCloud provides excellent value for money, customer support and integrations to third-party application. Cons: There is not much I can fault with JumpCloud. If I had to be picky I would say it does not have as much integration with Macs as Jamf or Kandji does or as much integration as Microsoft InTune does with Windows machines but it is rapidly expanding and adding more features on a regular basis. Reasons for choosing JumpCloud Directory Platform JumpCloud was one platform that could meet all of our needs from a compliance, features and security perspective. Reasons for switching to JumpCloud Directory Platform One platform for SSO, Directory management and MDM facilities. Read More WM William M. Verified reviewer Renewables & Environment 201-500 employees Used daily for less than 2 years Review source Reviewed July 2025 JumpCloud has quickly solved many long term problems 5 Overall JumpCloud has been a a massive improvement over our previous solution, both in performance, reliability and consistency. Even with us only tapping into a fraction of JumpClouds true potential, the benefits in Device management and visibility have been, without question, superior to our previous setup. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Compatibility: JumpCloud works with our previously supported Operating Systems, both Windows and Mac JumpCloud has also allowed us to expand our offering to company employees. Many users desired to use a Linux based distribution but we were unable to accommodate this with our previous MDM but with JumpCloud we've been able to officially support the release of Ubuntu to the company. JumpCloud is able to integrate with our Inventory Management Tool, AssetSonar, and give us up to date information for all of our devices. AssetSonar now has an updated agent for devices running both Ubuntu and Debian. JumpCloud integration allows us to make sure the information stays consistent by providing additional redundancy. Speed: JumpCloud is super easy to setup. As soon the agent is installed, which generally takes less than 2 minutes, the device appears in JumpCloud and information starts being reported. Even more so now that we have the Automated Device Enrollment enabled for macOS, this process is even more seamless and so far has allowed us consistent control of the devices in our fleet. Support: JumpCloud support has been extremely helpful. They are responsive and thorough. If they don't the answer to a solution they go and find out. Our biggest support issue with our last platform was that we didn't really receive any support. We would submit a claim and they would either respond slowly or give us limited information for our problem and then drag out getting a solution from them for months with little to no communication. JumpCloud has been nothing but helpful, even with small seemingly obvious problems. Cons: The lack of customization for Reporting. There is a very limited selection of reports that can be run and information that can be exported. JumpCloud does not have a native method for changing account passwords nor does it store the randomly generated passwords for the JumpCloud service accounts and the user accounts that were automatically created by JumpCloud (Windows). For us, we use JumpCloud as an MDM exclusively, but our passwords are managed externally as we are using the federated integration. This could use some improvement to allow us the ability to manage passwords locally in JumpCloud without changing a users default password which will then be sent upstream and affect the Federated account. JumpCloud doesn't have direct integration with any security platforms that allows Admins to view the statuses of devices from the Admin console. This creates a situation of constantly having to try to export and compare limited reports between JumpCloud and our Security Platform. Non-Standard features (Not a dislike but a possible improvement to consider): JumpCloud doesn't possess the ability to create custom fields for devices in order to store additional information JumpCloud doesn't have a quick method of accessing our integrated platform Reasons for choosing JumpCloud Directory Platform JumpCloud allowed us the most flexibility with our device offering compatibility with Windows, macOS, iOS, Android and several flavors of Linux. Reasons for switching to JumpCloud Directory Platform Rippling, as an MDM, was extremely unreliable. The agent would often fail and need to be reinstalled. The installation, especially on Windows machines, would sometimes take upwards of 12 hours to fully complete the installation process. Device information was not updated regularly, no integration and the deployment of custom scripts was vague and also unreliable. Read More DP Daniel P. Verified reviewer Internet 501-1000 employees Used daily for more than 2 years Reviewed December 2025 A good a solid product, at a bargain price 5 Very solid. We manage Mac and Windows and users we are very satisfied. Support agent are well trained and even help with complex issues that I wouldn't them to. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Commands (scripts) are robust. MDM configuration is quite easy. SSO is configured pretty much easily. PowerShell module is really good for automation. Cons: Lack of dynamic groups depth. Mainly for device groups. No option to exclude groups/devices from a policy/command Basic conditional access. Reasons for choosing JumpCloud Directory Platform Overall good value for money and a good product Read More GC Gabrielle C. Verified reviewer Non-Profit Organization Management 51-200 employees Used daily for less than 2 years Reviewed December 2025 A User-Friendly Platform for Modern IT Teams 5 I really like the platform. It has made my job noticeably easier by simplifying user management, device oversight, and policy control. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The platform is easy to use and streamlined. I like how simple it is to manage users, devices, and policies all in one place. Cons: The number of pop-ups and notifications every time I log in can be distracting and sometimes slow me down. Reasons for choosing JumpCloud Directory Platform Features and price aligned with more of what we were looking for. Reasons for switching to JumpCloud Directory Platform We wanted to switch to a serverless environment. Read More TL Thomas L. Verified reviewer Medical Practice 11-50 employees Used weekly for more than 2 years Reviewed December 2025 Freedom Active Directory and single source security risks 5 Excellent overall product, one that I have now used with more than 5 companies successfully. No more domain controllers, No more GPOs, No more total dependency on Microsoft Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: A better experience than Active Directory / Domain Accounts Protected from "Kerberos Roasting" Security means diversification, do put all your security eggs in one basket (Microsoft) Cons: Their support staff at times is immature.... Too many separate modules, each with separate costs... Reasons for choosing JumpCloud Directory Platform Better value Less Complex, I was not trying to boil the ocean. Reasons for switching to JumpCloud Directory Platform AD replacement and does not have outages like OneLogin after they were acquired Read More MD Michael D. Verified reviewer Financial Services 51-200 employees Used daily for less than 6 months Reviewed December 2025 New to JumCloud and loving every minute!!! 5 On a scale of 1 to 10 with 10 = Best possible exxperience, I would rate it a 9 out of 10. Only reason i did not rate 10 out of 10 is due to the afore mentioned end user device migration Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Value for the money, comprehensive coverage acros multifaceted end user environment. Light years better than our old Entra AD environment. Cons: Some challenges with end user device migration. We made many attempts to script the steps needed to migrate users devices but in the end had to abandon the automated script and perform each migration manually.... Reasons for switching to JumpCloud Directory Platform Value for money and centralization of control across all asset types. Read More JD John Carl D. Verified reviewer Information Technology and Services 1001-5000 employees Used daily for more than 2 years Reviewed January 2026 Jumpcloud Review 5 The process of locating and retrieving asset data along with user credentials is carried out efficiently and accurately. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The user interface and directory were simple, intuitive, and easy to navigate and manage efficiently Cons: The server can sometimes be quite laggy, which causes noticeable delays and slows down the loading of the entire interface. Read More Showing 1 - 10 of 267 Reviews [See All Reviews](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/reviews/) ## JumpCloud Directory Platform Popular Comparisons [ManageEngine Endpoint Central vs JumpCloud Directory Platform](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/180508-jumpcloud-directory-as-a-service/)[Rippling vs JumpCloud Directory Platform](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/vs/rippling/)[NinjaOne vs JumpCloud Directory Platform](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/vs/ninjarmm/)[Atera vs JumpCloud Directory Platform](https://www.softwareadvice.com/help-desk/atera-profile/vs/jumpcloud-directory-as-a-service/)[ConnectWise Automate vs JumpCloud Directory Platform](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/vs/labtech/) [Compare All Alternatives](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/alternatives/) ## Other Top Recommended Identity Management Software [ManageEngine ADAudit Plus](https://www.softwareadvice.com/bi/manageengine-adaudit-plus-profile/) **4.4** (73) Recently recommended **1** times [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) **4.9** (4806) Recently recommended **0** times [Deel](https://www.softwareadvice.com/hr/deel-profile/) **4.9** (4279) Recently recommended **0** times [LastPass](https://www.softwareadvice.com/authentication/lastpass-enterprise-profile/) **4.6** (2784) Recently recommended **0** times Stuck Between Options? 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