# MSP Manager Software Reviews, Demo & Pricing - 2026 > Review of MSP Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/it-service/msp-manager-profile --- [Home](https://www.softwareadvice.com/) / [Service Desk Software](https://www.softwareadvice.com/service-desk/) / MSP Manager Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/it-service/msp-manager-profile/alternatives/) # MSP Manager 2026: Benefits, Features & Pricing Wondering if MSP Manager is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview MSP Manager 3.9 [(15)](https://www.softwareadvice.com/it-service/msp-manager-profile/#reviews) Pricing Starting at $49.00 per month ### About MSP Manager MSP Manager is a cloud-based solution that helps IT service providers streamline billing and help desk operations via a unified portal. The platform enables businesses to manage capture information such as service items, customer names and issues and automatically create tickets from emails using the built-in ticketing system. MSP Manager lets supervisors generate bulk invoices with details like logged time, expenses, and service items and preview bills for individual clients. It offers various features such as a customer portal, reporting dashboard, technician mobile apps and more. MSP Manager supports integration with numerous accounting systems including QuickBooks, Xero and more. Wondering if MSP Manager is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. ## MSP Manager User Interface ## Popular MSP Manager Alternatives Main Product MSP Manager 3.9 [(15)](https://www.softwareadvice.com/it-service/msp-manager-profile/#reviews) Ratings Breakdown - 3.46Ease of use - 3.67Value for money - 3.56Customer support - 3.69Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(339)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(148)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.72Value for money - 4.35Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.7 [(293)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.61Value for money - 4.67Customer support - 4.53Functionality Pricing Available upon request Get Price Alternative Product [Atera](https://www.softwareadvice.com/help-desk/atera-profile/) 4.5 [(449)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.57Value for money - 4.52Customer support - 4.32Functionality Pricing Starting at $129.00 per month Get Price ## MSP Manager Pricing and Plans Starting price: $49.00 per month Free Trial Free Version Basic $49.00 per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## MSP Manager Features - Popular features found in Service Desk Change Management CMDB IT Asset Management Mobile Access Prioritization Problem Management Real-Time Notifications Remote Access/Control Reporting & Statistics Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management - More features of MSP Manager Activity Dashboard Alerts/Escalation Alerts/Notifications Assignment Management Billing & Invoicing Client Portal Collaboration Tools Customer Support Customizable Branding Dashboard Help Desk Management Issue Scheduling Knowledge Base Management Knowledge Management Monitoring Project Management Recurring Issues Scheduling Support Ticket Tracking Task Management Ticket Management ## MSP Manager Integrations QuickBooks Online Integration rated undefined from -1 review Xero Integration rated undefined from -1 review N-sight RMM Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review ## MSP Manager User Reviews Overall Rating 3.9 Ratings Breakdown 5 40% 4 40% 3 7% 2 0% 1 13% Secondary Ratings Ease of Use 3.5 Value for money 3.7 Customer support 3.6 Functionality 3.7 Have you used MSP Manager and would like to share your experience with others? Chris H. Verified reviewer Computer & Network Security Used daily for less than 6 months Review source Reviewed January 2018 Great help desk solution for small business. 4 A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously. Cons: New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier. Read More PC Paul C. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed April 2025 MSP Manager - your ticketing system 5 MSP Manager delivers a user-friendly, out-of-the-box ticketing solution that simplifies IT service management for offices prioritizing speed and standardization. Its preconfigured workflows reduce setup time, allowing teams to deploy the system within hours instead of weeks. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: MSP Manager excels with its preconfigured, no-code workflows — perfect for teams prioritizing speed over customization. Cons: limited customization for our office Predefined reports lack flexibility to track office-specific KPIs (e.g., internal SLA metrics, department-level trends), forcing reliance on external tools. Read More DM Dennis M. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed April 2025 MSP Manager works well enough with N-Central 3 MSP Manager has fallen into an OK grove where you can accomplish most day to day tasks. Ticket generation, tracking, and taking time, as well as general client communication is adequate. The initial setup was a bit flaky with updates done at bad times (during the work day) but we were very early users so some of those issues have been resolved. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: Generally accessible from anywhere, ticketing and notifications are adequate. Cons: Reporting is basically non-existent as you can only use the limited canned reports. Read More HL Hugh L. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Review source Reviewed November 2022 MSP Manager Revuew 4 MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: How simple and intuitive it is to use. Could easily be picked up by new hires with little training. Cons: Occasionally there are bugs with completing tickets that have been unresolved for a long time. Read More VR Verified Reviewer Information Technology and Services 11-50 employees Used monthly for more than 2 years Review source Reviewed March 2023 It work ! 5 Ratings Breakdown 4 Ease of use 5 Functionality Pros: Can manage a lot of devices and permit automation Cons: Sometime loading can be long but its working at the end Read More JC Jeff C. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed May 2025 Can't be trusted after hack, and unethical billing 1 When it worked, the software was OK at best. Not very robust, and seemed like something from the 90's. To be honest I lost all confidence after they were hacked, and put all of my customers at risk. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: When it worked it was not bad. If I was able to contact someone at support, they would try to answer questions. Cons: Terrible support. Responsible for one of the largest MSP hacks in history before they changed their name from SolarWinds to N-Able. Unethical billing practices. They will continue to charge you even after cancellation of their service. Read More Chris M. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed January 2019 Good if you can't get better 1 So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job Ratings Breakdown 1 Ease of use 2 Value for money 3 Customer support 2 Functionality Pros: Web-based, I guess is a plus. Does incorporate Solarwinds N-Central. Cons: Difficult to use. Slow response. Bad UI. Every step requires a save. Read More JS Jaco S. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed October 2021 Bring me your issues! 5 Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time. Ratings Breakdown 4 Ease of use 5 Functionality Pros: Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable. Cons: The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets. Read More VR Verified Reviewer Used daily for less than 12 months Review source Reviewed July 2018 Simple and clean interface, easy to use. 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket. Cons: Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is. Read More Vania Y. Verified reviewer Computer & Network Security 2-10 employees Used daily for free trial Review source Reviewed January 2019 On par with other SolarWinds products 4 Ratings Breakdown 3 Ease of use 3 Functionality Pros: I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer. Cons: Hard to setup; I wish there was an easier way to setup clients in the system. 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