# Sunrise ITSM Software Reviews, Demo & Pricing - 2026 > Review of Sunrise ITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/it-service/sunrise-itsm-profile --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / Sunrise ITSM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/it-service/sunrise-itsm-profile/reviews/) # Sunrise ITSM 2026: Benefits, Features & Pricing Wondering if Sunrise ITSM is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Sunrise ITSM 4.4 [(10)](https://www.softwareadvice.com/it-service/sunrise-itsm-profile/reviews/) Pricing Starting at £40.00 per month ### About Sunrise ITSM With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your organisation. What distinguishes us is our extensive suite of over 30 configurable modules, empowering businesses to customise their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software significantly enhances IT processes. As a proud member of the Volaris group, we blend stability with innovation. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a distinction held by only two vendors in the market. We are service desk specialists! Our Sunrisers bring extensive experience in working on, managing, building, auditing, and enhancing service desks. Currently, we are focused on developing service desk and IT service management solutions to support those who matter most to us. Wondering if Sunrise ITSM is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. ## Sunrise ITSM User Interface ## Popular Sunrise ITSM Alternatives Main Product Sunrise ITSM 4.4 [(10)](https://www.softwareadvice.com/it-service/sunrise-itsm-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.80Value for money - 4.40Customer support - 4.40Functionality Pricing Starting at £40.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price ## Sunrise ITSM Pricing and Plans Starting price: £40.00 per month Free Trial Free Version Basic £40.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Sunrise ITSM Features - Popular features found in ITSM Access Controls/Permissions Activity Tracking Alerts/Escalation Alerts/Notifications Configuration Management Contract/License Management Knowledge Base Management Release Management Service Catalog Service Level Agreement (SLA) Management Support Ticket Management - More features of Sunrise ITSM Activity Dashboard Analytics API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Trail Automated Routing Availability Management Benchmarking Capacity Management Change Management Chatbot Chat/Messaging Client Portal CMDB Compliance Management CRM Customer Database Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Creation Data Import/Export Document Storage Drag & Drop Email Management Email Templates Help Desk Management Incident Management Interaction Tracking Inventory Management IT Asset Management IT Reporting IT Risk Management Knowledge Management Live Chat Localization Automation Macros/Templated Responses Mobile Access Multi-Channel Communication Performance Metrics Prioritization Problem Management Procurement Management Project Management Real-Time Chat Real-Time Monitoring Real-Time Notifications Real-Time Reporting Release & Deployment Remote Access/Control Reporting/Analytics Reporting & Statistics Resource Allocation & Planning Scheduled/Automated Reports Self Service Portal Service History Service Request Management Social Media Integration SSL Security Support Ticket Tracking Surveys & Feedback Task Management Third-Party Integrations Ticket Management Workflow Management ## Sunrise ITSM Integrations Jira Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Microsoft Exchange Integration rated undefined from -1 review Microsoft SharePoint Integration rated undefined from -1 review Automox Integration rated undefined from -1 review See all 18 integrations ## Sunrise ITSM User Reviews Overall Rating 4.4 Ratings Breakdown 5 50% 4 40% 3 10% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.8 Customer support 4.4 Functionality 4.4 SE Samuel E. Verified reviewer Information Technology and Services 501-1000 employees Used daily for more than 2 years Review source Reviewed December 2022 Best ITSM Solution 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and prompt customer service on the go Cons: For me i do not think the solution has a defect for now. Reasons for switching to Sunrise ITSM I switched form Jira and Service Desk because the customer service feedback for resolution was taking so much time and SunRise ITSM was instant. Read More SH Sonia H. Verified reviewer Medical Practice 2-10 employees Used monthly for less than 2 years Review source Reviewed January 2025 Great Software 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of navigating the software and great suport Cons: So far I haven't found any cons. Its very user friendly Read More JO Joshua O. Verified reviewer Translation and Localization 1001-5000 employees Used daily for less than 12 months Review source Reviewed December 2022 Sunrise is the first friendly ITSM portal I have used in all time 3 Superb, Past tickets can be reviewed easily and with incident number Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 3 Functionality Pros: Its fast and user friendly, anyone can use it without prior training. It also helps in IT asset management. Cons: The ICONS are too big, and it make me feel like the front end needs to be reviewed for better designs Reasons for choosing Sunrise ITSM I found it more better and easier to use. Read More JG John G. Verified reviewer Non-Profit Organization Management 1001-5000 employees Used daily for more than 2 years Reviewed November 2022 Sunrise ITSM 5 The ITSM has allowed us to bring the Helpdesk inhouse, rather than using outsourced companies. We have total control of our processes and are able to adapt and develop as we need to.The speed at which changes can be deployed is superb, and the total flexibility of the software is limited only by your own imagination. We use the software as the backbone of our ISO 40000 accreditation. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product is robust, and the implantation process is fast, capable and totally customisable. We went from initial design to live in just over three weeks. The product itself is almost infinitely customisable - you can change processes; data gathered and implement new services rapidly in house, of by working with consultants. Cons: This software is ONLY limited by your own ability to create solutions - I can't critise the software at all Reasons for choosing Sunrise ITSM Of all the demos, it seems to be the most 'complete' out of the box - the consultants were able to answer all of our questions comfortably and competently - they were able to demo the product swiftly, with none of the 'oh, that will be in the next release' type of responses, and whilst not the cheapest of all we saw it appeared to be the best product Reasons for switching to Sunrise ITSM It was cheaper to buy and implement Sunrise, AND employ a Service Desk Manager, and 5 service desk analysts than to continue with the outsourcing company. It also gave us better control of our processes and policies. Read More GM Greg M. Verified reviewer Food Production 10000+ employees Used daily for more than 2 years Review source Reviewed December 2022 Easily Customisable, Flexible Service Management Application 5 Can't fault the application, can be implemented very quickly and support is very efficient! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The application is so flexible that you can make it work for your own business in anyway you want. Allows you to use across many business functions and security keeps it all apart. Once mastered you can create whatever you want, whenever you want. Couldn't ask for more from a service management tool. Integrations via API are easy to set-up and allow you to increase it's use with other end user productivity suites. Cons: Nothing, once you learn how it can be used you can do almost anything you want! Read More MC Mike C. Verified reviewer Health, Wellness and Fitness 501-1000 employees Used daily for more than 2 years Reviewed November 2022 Good customisable ITSM application 5 The whole system makes ITSM more efficient and enables the teams to be more proactive. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very good incident and change management workflows. Everything is very customisable meaning it can be streamlined to fit existing business processes easily. Cons: Built in reports aren't as good as expected, but it's possible to dump data out into Excel and use that to produce KPI information. Reasons for choosing Sunrise ITSM Sunrise ITSM matched around 98% of our specific selection criteria. Much higher than other applications we considered. Reasons for switching to Sunrise ITSM Much better product than what we had before. Read More BO Bolanle O. Verified reviewer Consumer Goods 51-200 employees Used daily for less than 12 months Review source Reviewed December 2022 Best Task Tracking App 4 Execellent Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ease of use. Users friendly. Give users the atmosphere to track easily. Cons: There is nothing one can hate about this particular App. Is simply the best so far. Read More BW Babajide W. Verified reviewer Health, Wellness and Fitness 501-1000 employees Used daily for less than 2 years Review source Reviewed December 2022 Best ITSM App 4 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The most efficient ITSM App ever used, easier to deploy and most expecially it is user friendly. Cons: Since I have been using it, I don't have any negative feedback. Read More IO Ifeoluwapo O. Verified reviewer Accounting 11-50 employees Used monthly for less than 2 years Review source Reviewed March 2023 Sunrise ITSM honest review 4 It is excellent, past tickets can be reviewed with ease. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: It is user friendly, and can be used in IT asset management. Cons: The front end needs to be worked upon to look more attractive and the ICONS are too large. Read More GO Gideon O. Verified reviewer Banking 11-50 employees Used weekly for less than 6 months Review source Reviewed December 2022 Best use of sunrise ITSM 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Lolthe web app was easy to use and user friendly, it helps in tracking projects and daily task Cons: a good app like this don't have cons, as it serves me right and all my users enjoyed it Read More Showing 1 - 10 of 10 Reviews [See All Reviews](https://www.softwareadvice.com/it-service/sunrise-itsm-profile/reviews/) ## Other Top Recommended ITSM Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (731) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **4** times Stuck Between Options? 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