Forethought

RATING:

4.5

(10)
Overview

About Forethought

Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trained on your specific data sets and meets stringent security standards, ensuring natural AI interactions that eliminate inefficiencies and enhance response times, resolution rates, and customer satisfaction in every interaction.

Forethought Pricing

Forethough is priced to help organizations reduce the overall cost of customer support while creating a better customer service experience. Pricing for Forethought Solve and Forethought Triage is based on ticket volume. Pricing for Forethought Assist is based on the number of agents using Assist. For more details, visit Forethought's website.

Free trial: 

Available

Free version: 

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Forethought Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Forethought

10 Reviews

User Profile

Fotios

Verified reviewer

Computer Software, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Forethought's performance is very good

Overall, it's a great product and it helps a lot.

PROS

I like how it automates everything and combines your knowledge base.

CONS

It's not always accurate. The product's AI could use some tweaking.

shivasish

Market Research, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

It help businesses to improve their customer service operations.

For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market.

PROS

Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support.

CONS

Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy.

Celena

Internet, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Forethought is a solid business tool for email deflection

PROS

Contact deflection rates and configurability to improve quality.

CONS

It takes a lot of work to ensure the model fits business needs.

Emilie

Printing, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2021

Great tool for help desk; I look forward to seeing more updates and features.

The ability to connect easily with other resources is so helpful! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of.

PROS

It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall.

CONS

I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues.

zarikunte

Electrical/Electronic Manufacturing, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

A User-friendly Tool for Ticket Management.

Forethought has been praised for its ability to improve the efficiency of customer support operations by automating ticket tagging and routing, as well as providing agents with relevant information to resolve customer inquiries more quickly and accurately

PROS

The software has been designed to prioritize tickets and improve the efficiency and productivity of businesses in various sectors such as retail, education, finance, and travel.

CONS

sometimes issues with the accuracy of Forethought's ticket tagging and routing features.it doesn't support images. it takes a bit of time to open up itself.

Jessica

Arts and Crafts, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2021

Great For Finding Additional Information

Overall, I think this is a great option for our company and I'm looking forward to using this product more fully in the future.

PROS

The feature I like most is being recommended previous tickets that deal with the same subject matter. It's especially helpful to ensure I am being consistent with my teammates and for helping me answer questions I'm unsure of.

CONS

This software does sometimes recommend information that does not pertain to my ticket. Sorting through the incorrect information can be time-consuming.

Tanya

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Very Helpful

The team at Forethought have been fantastic to work with throughout the entire process so far!

PROS

Our company is using the full suite of products currently offered by Forethought. We have found them all to be helpful so far, although we are still in the implementation stage.

CONS

Agatha AI is still learning since we are new customers, so she doesn't yet always suggest the best answers.

Sarah

Retail, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed August 2021

Go Aggie!

PROS

The more we use Forethought/Agatha, the more it learns and the more useful it becomes to us in our daily work.

CONS

I find the 'back' button an annoying aspect, after clicking into a past ticket, I wish the rest of the options displayed below the currently-selected options, rather than having to click 'back'.

Brayan

Information Technology and Services, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Si buscas una IA no dudes en Forethought

PROS

al tener una IA con aprendisaje autonomo permite que la empresa cresca de manera exponencial.

CONS

el servidor donde se encontrara alogado tiene que tener muy buenas caracteristicas para que el aplicativo no presente errores.

Vikram

Electrical/Electronic Manufacturing, 1,001-5,000 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Best software for customer support operations

overall i found it very useful for customer support operations.

PROS

I liked most about Forethought is it enables seamless interaction with current customer care systems, making it simple to set up and utilise.

CONS

Forethought may require some initial setup and training to fully integrate into existing workflows and that is difficult part.

10 Reviews