--- title: "AlertOps Software Reviews, Demo & Pricing - 2026" description: "Review of AlertOps Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/itsm/alertops-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / AlertOps Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/itsm/alertops-profile/reviews/)[Alternatives](https://www.softwareadvice.com/itsm/alertops-profile/alternatives/) # AlertOps Review From $8-$28/month Free version Free trial 4 plans Wondering if AlertOps is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview AlertOps 4.7 [(21)](https://www.softwareadvice.com/itsm/alertops-profile/reviews/) Pricing Starting at $8.00 per user per month ### About AlertOps AlertOps is a web-based incident and response management platform that enables real-time collaboration between NOC, ITOps, & DevOps teams. The AlertOps platform gives teams the ability to manage incidents, prioritize workflows, and collaborate across their entire organization. With AlertOps users can create custom workflows for sending alerts to stakeholders, track open issues in real-time, manage your team's on-call schedule, share knowledge across teams and much more. Wondering if AlertOps is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. ## AlertOps User Interface ## Popular AlertOps Alternatives Main Product AlertOps 4.7 [(21)](https://www.softwareadvice.com/itsm/alertops-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.68Value for money - 4.53Customer support - 4.62Functionality Pricing Starting at $8.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(794)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ilert](https://www.softwareadvice.com/server-monitoring/ilert-profile/) 4.7 [(65)](https://www.softwareadvice.com/server-monitoring/ilert-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.71Customer support - 4.42Functionality Pricing Starting at €19.00 per month Get Price Alternative Product [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.7 [(379)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.50Value for money - 4.49Customer support - 4.62Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(776)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.30Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Mitti (by SafetyCulture)](https://www.softwareadvice.com/cmms/iauditor-profile/) 4.6 [(355)](https://www.softwareadvice.com/cmms/iauditor-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.47Value for money - 4.54Customer support - 4.44Functionality Pricing Starting at A$29.00 per month Get Price ## AlertOps Pricing and Plans Starting price: $8.00 per month Free Trial Free Version Starter $0.00 Plan includes: - Easy on-Call Scheduling - Enriched Alerts & Online Help - Unlimited API Calls Standard $8.00 per user, per month Plan includes: - Alerting and on-call scheduling for small teams (up to 10 users) Premium $18.00 per user, per month Plan includes: - Advanced incidentresponse automation for teams Enterprise $28.00 per user, per month Plan includes: - Major incident management for enterprise needs Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## AlertOps Features - Popular features found in IT Management Access Controls/Permissions Capacity Management Compliance Management Incident Management Issue Auditing License Management Maintenance Scheduling Remote Access/Control Server Monitoring Ticket Management - More features of AlertOps Active Directory Integration Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Application Management Approval Workflow Audit Management Audit Trail Automatic Backup Chat/Messaging Collaboration Tools Communications Management Customizable Fields Customizable Templates Dashboard Disaster Recovery Email Alerts Event Logs For MSPs Incident Reporting Investigation Management Issue Tracking IT Incident Management IT Reporting Knowledge Base Management Knowledge Management KPI Monitoring Mobile Alerts Monitoring Multi-Channel Communication Multiple User Accounts Network Security On Call Scheduling Prioritization Project Management Real-time Alerts Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Release Management Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions Self Service Portal Service Level Agreement (SLA) Management Single Sign On SSL Security Status Tracking Support Ticket Management Task Management Task Scheduling Third-Party Integrations Timeline Management Troubleshooting Reports User Management Workflow Management ## AlertOps Integrations Cherwell Service Management Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review AppSignal Integration rated undefined from -1 review Freshservice Integration rated undefined from -1 review AppDynamics Integration rated undefined from -1 review Dotcom-Monitor Integration rated undefined from -1 review See all 66 integrations ## AlertOps User Reviews ## AlertOps customer ratings - Overall rating: 4.7/5 - Total reviews: 21 ### Rating distribution - 5 stars: 14 reviews (67%) - 4 stars: 7 reviews (33%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 4.7/5 - Customer support: 4.5/5 - Functionality: 4.6/5 --- ### Highly Recommend AlertOps - Overall rating: 5/5 - Reviewer: Henry O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense. The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing. #### Cons Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention. --- ### Very Happy Customer. - Overall rating: 5/5 - Reviewer: L.Victoria B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can make the schedule ahead of the time and make changes immediately when needed. #### Cons Limited options for individual responses to the extensions. I'd love it if I got the voice messages in text form. #### Reasons for choosing AlertOps Mr. English called me and helped me set everything up for the trial. I feel that your organization is there to help customers with little or no knowledge of the software. Thanks! #### Reasons for switching to AlertOps Answer Connect has a team of agents responding to our line, and human error was the cause of missing calls, transferring the calls to the wrong person. #### Vendor response Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon! Replied June 2019 --- ### Good technology but customer service needs polish. - Overall rating: 4/5 - Reviewer: George W. - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts. #### Cons Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription. #### Vendor response Hi George, Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with! Replied February 2018 --- ### AlertOps Review - Overall rating: 5/5 - Reviewer: Katrina P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with AlertOps has been great I use it for ticket management and I like that has a lot of features and good customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows easy ticket management for ITSM teams and allows you to route customer calls easily and efficiently. #### Cons I do not dislike anything about this software. I think is a good ticket management tool. It has helped me meet SLA deadlines many times. --- ### AlertOps is Great! - Overall rating: 5/5 - Reviewer: Chris F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Alertops has been a great product for us. Really makes after hours calls easy to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexible scheduling, easy setup and clear notification options with the app, text and calling. #### Cons No real cons, wish we had the budget to use the higher-level plan haha. --- ### OnCall Headache Relief! - Overall rating: 5/5 - Reviewer: Jeff L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Once we setup AlertOps our afterhours noise has been reduced significantly. The critical alerts come through and our Techs know that if the system is alerting, it's important! #### Cons Initial setup was a little complex. The support team at AlertOps was fantastic and assisted us along the way. --- ### Has been a great addition for our customer service help desk. - Overall rating: 5/5 - Reviewer: Brad L. - Verified reviewer: Yes - Industry: Information Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros By being able to connect to connectwise it still allows for one sorce of truth for all our tickets. It helpped fill a void in our customer support by allowing to roll a call to a secondary person incase the first one did not get the notification or was all ready on a call. #### Cons The admin portal can be a bit confusing at time on where to go. --- ### Great value for money and very good customer support - Overall rating: 5/5 - Reviewer: Cameron P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful. #### Cons The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it. #### Vendor response Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately. Replied June 2019 --- ### Experience using alertops - Overall rating: 5/5 - Reviewer: Juan Pablo R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The scaling system and notifications sms. #### Cons It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves. #### Vendor response Thanks so much for being our customer! Glad the application is working for you. We're always available to help you configure your systems,and are continuing to improve our documentation to get the set up smoother! Replied July 2018 --- ### Used for Oncall Support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our primary usage is for 24/7 Phone support. We have a small team on call, so this provides us with the flexibility to schedule phone support with failover to other numbers if the individual oncall does not respond. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to use and the support staff was quick to respond and helpful. Solution is low cost and meets our needs. #### Cons Would like to have some more workflow customization options, namely as primarily using the software to provide 24/7 phone support, we would like to see all calls into the system generate a ticket. Our experience is that is not the case unless the user leaves a voicemail #### Vendor response Hi there! We are really glad that our support staff was helpful for you! I have forwarded the feedback on workflow customization over to support as well, thanks! Replied July 2018 --- Showing 1 - 10 of 21 Reviews [See All Reviews](https://www.softwareadvice.com/itsm/alertops-profile/reviews/) ## Other Top Recommended IT Management Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **7** times [ConnectWise RMM](https://www.softwareadvice.com/it-management/connectwise-rmm-profile/) **4.2** (73) Recently recommended **6** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (794) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **3** times Stuck Between Options? Our experts can help you compare AlertOps with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice