--- title: "AlertOps Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AlertOps. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AlertOps is a good fit for you!" source_url: "https://www.softwareadvice.com/itsm/alertops-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / [AlertOps](https://www.softwareadvice.com/itsm/alertops-profile/) / AlertOps Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/itsm/alertops-profile/) Reviews [Alternatives](https://www.softwareadvice.com/itsm/alertops-profile/alternatives/) # AlertOps User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 21 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.5/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 14 reviews (67%) - 4 stars: 7 reviews (33%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## AlertOps customer reviews Showing reviews 1-21 of 21 (page 1). ### Highly Recommend AlertOps - Overall rating: 5/5 - Reviewer: Henry O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense. The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing. #### Cons Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention. --- ### Very Happy Customer. - Overall rating: 5/5 - Reviewer: L.Victoria B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can make the schedule ahead of the time and make changes immediately when needed. #### Cons Limited options for individual responses to the extensions. I'd love it if I got the voice messages in text form. #### Reasons for choosing AlertOps Mr. English called me and helped me set everything up for the trial. I feel that your organization is there to help customers with little or no knowledge of the software. Thanks! #### Reasons for switching to AlertOps Answer Connect has a team of agents responding to our line, and human error was the cause of missing calls, transferring the calls to the wrong person. #### Vendor response Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon! Replied June 2019 --- ### Good technology but customer service needs polish. - Overall rating: 4/5 - Reviewer: George W. - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts. #### Cons Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription. #### Vendor response Hi George, Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with! Replied February 2018 --- ### AlertOps Review - Overall rating: 5/5 - Reviewer: Katrina P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with AlertOps has been great I use it for ticket management and I like that has a lot of features and good customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows easy ticket management for ITSM teams and allows you to route customer calls easily and efficiently. #### Cons I do not dislike anything about this software. I think is a good ticket management tool. It has helped me meet SLA deadlines many times. --- ### AlertOps is Great! - Overall rating: 5/5 - Reviewer: Chris F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Alertops has been a great product for us. Really makes after hours calls easy to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexible scheduling, easy setup and clear notification options with the app, text and calling. #### Cons No real cons, wish we had the budget to use the higher-level plan haha. --- ### OnCall Headache Relief! - Overall rating: 5/5 - Reviewer: Jeff L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Once we setup AlertOps our afterhours noise has been reduced significantly. The critical alerts come through and our Techs know that if the system is alerting, it's important! #### Cons Initial setup was a little complex. The support team at AlertOps was fantastic and assisted us along the way. --- ### Has been a great addition for our customer service help desk. - Overall rating: 5/5 - Reviewer: Brad L. - Verified reviewer: Yes - Industry: Information Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros By being able to connect to connectwise it still allows for one sorce of truth for all our tickets. It helpped fill a void in our customer support by allowing to roll a call to a secondary person incase the first one did not get the notification or was all ready on a call. #### Cons The admin portal can be a bit confusing at time on where to go. --- ### Great value for money and very good customer support - Overall rating: 5/5 - Reviewer: Cameron P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful. #### Cons The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it. #### Vendor response Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately. Replied June 2019 --- ### Experience using alertops - Overall rating: 5/5 - Reviewer: Juan Pablo R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The scaling system and notifications sms. #### Cons It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves. #### Vendor response Thanks so much for being our customer! Glad the application is working for you. We're always available to help you configure your systems,and are continuing to improve our documentation to get the set up smoother! Replied July 2018 --- ### Used for Oncall Support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our primary usage is for 24/7 Phone support. We have a small team on call, so this provides us with the flexibility to schedule phone support with failover to other numbers if the individual oncall does not respond. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to use and the support staff was quick to respond and helpful. Solution is low cost and meets our needs. #### Cons Would like to have some more workflow customization options, namely as primarily using the software to provide 24/7 phone support, we would like to see all calls into the system generate a ticket. Our experience is that is not the case unless the user leaves a voicemail #### Vendor response Hi there! We are really glad that our support staff was helpful for you! I have forwarded the feedback on workflow customization over to support as well, thanks! Replied July 2018 --- ### We got this to replace a product that was not going to support apple phones. And saved money too. - Overall rating: 4/5 - Reviewer: Jason W. - Industry: Wholesale - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very adjustable to work with anything. And cloud base does help for future changes. the cost turns out to be 1/2 of what we use to spend for a product we less support. #### Cons Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue. But like I said it could be a setting issue. #### Vendor response Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned! Replied December 2017 --- ### Great but still with room to improve - Overall rating: 4/5 - Reviewer: Gyula S. - Verified reviewer: Yes - Industry: Online Media - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Features Functionality Support response time and quality #### Cons The user interface could use a re-wamp... In some cases it's straitghforward... in some cases it doesn't make sense and only after clicking around for minutes I find the page that I'm looking for. #### Vendor response Thanks Gyula for that feedback! I do know that our team is constantly working on improving the UX of our platform. Improvements will definitely be coming soon! Replied June 2019 --- ### Great tool for keeping all your alerts organized - Overall rating: 4/5 - Reviewer: Luis C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. AlertOps has been the best solution for our company. Ability to generate automatic alerts based on events is great. Able to schedule those alerts based on availability takes it to another level. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros AlertOps allows you to keep all your alerts together. Their is no shortage when it comes to their features and functionality configuration. Great product for the price. #### Cons Some of the functions can be difficult to understand at first. Take a bit of a learning curve to really understand how all the options work. #### Vendor response We're so glad that AlertOps was the best solution for you! It's really important for us that you have all the functionality that your team needs. Please do feel free to let us know what some of the difficulties were at first so we can improve our product for future users by emailing us back through support! Replied July 2018 --- ### Great service, always fast support if and when needed. - Overall rating: 5/5 - Reviewer: Rudy S. - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has met all our needs, is highly customizable, integrates with our ticketing system, and the support staff is always willing to go out of their way to help when needed. #### Cons I can honestly say I have no complaints at this point. From the pricing to the service they have exceeded all my needs. #### Vendor response Thanks for the awesome review! I'm glad our flexibility fits your needs and expectations. Replied December 2017 --- ### Significant reduction in incident time to resolution - Overall rating: 5/5 - Reviewer: Pete B. - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Improved response time to business critical incidents. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to create sophisticated alerts from multiple user touch points. Simple interface for acknowledging and assigning incidents. #### Cons Scheduling can be confusing. Creating new integrations can be time consuming. #### Vendor response Thanks for your review! We're happy to help with scheduling and integration configurations. Feel free to reach out anytime! Replied December 2017 --- ### Easy to setup and once you have the concept easy to create teams, rotations, and monitoring. - Overall rating: 5/5 - Reviewer: Bill H. - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The biggest pro is how easy it is to interface to integrate into your current application and email systems. #### Cons Really nothing other than those 3am calls it is so good at giving you when something in your systems need support. :) #### Vendor response Glad it's easy to figure out and integrate with! Hope support isn't needed at 3 am too often! Replied December 2017 --- ### Great tool for incident management - Overall rating: 5/5 - Reviewer: william p. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great tool for incident management. Works like a charm! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great support helping us get AlertOps up and running. Set it up once and let it go. #### Cons No cons that I have run into - Works as advertised. #### Vendor response Thanks so much for the awesome review! Glad our support team was able to get you set up and running. Replied June 2019 --- ### Full featured system with a bit of a learning curve - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Alertops has a lot of features and integrations and the different plan options cater for different sized businesses. The site itself is difficult to use and navigate around but the customer support is very responsive and helpful to resolve any issues. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A lot of features and integration options Very good customer service and very helpful. #### Cons A little difficult to use, very steep learning curve. #### Vendor response We're so glad to hear that our customer support team is very helpful! We're also constantly updating and trying to reduce the complexity of our product so if you have any specific requests, please do email our support team directly! Replied July 2018 --- ### Great Product for the value - Overall rating: 5/5 - Reviewer: Marko R. - Industry: Logistics and Supply Chain - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am satisfied with AlertOps, my organization is looking to scale this model and use it in other areas now to help us save money. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to customize the route of notifications and calls. #### Cons The complexity and that some areas of the software is not as easy to navigate. #### Vendor response Thanks Marko for the feedback! Glad the product is working for you. We're constantly working hard to figure out ways to simplify our product, so feel free to contact support if you have any suggestions for us! Replied July 2018 --- ### This is the most flexible Major/Critical Incident Management solution I could find. - Overall rating: 4/5 - Reviewer: Randall T. - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Awesome amount of knowledge gained and ability to get behind the scenes information on strengths/weaknesses of different apps. Very helpful when choosing between different apps. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great flexibility. Best price compared to the competition. Fund hands-on support during the trial is very helpful Ability to do Manual Paging (which is awesome). Ability to Let Multiple People on Multiple Teams All Get Alerts at 1 Time. Ability to Escalate and Prioritize Alerts Based on Rules. Can Do Customized SLA's on Higher Tier Plan. #### Cons UI & UX needs work (but I hear that they are launching a new UI & UX soon that should solve this) #### Vendor response Thanks Randall! You're right, The new UI is on it's way in early 2018! Replied December 2017 --- ### A lot of different features that work well with each other and provide great benefits. - Overall rating: 4/5 - Reviewer: Kathy K. - Product usage: Used other for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Great Price Works as advertised Every feature seems to work with out error Very convenient and easy to use #### Cons The user interface could be a little nicer and easier to navigate. Besides that, it's a great product. #### Vendor response Thanks Kathy for the review! There are major UI changes coming soon in 2018! Glad you're finding the product beneficial to your company. Replied December 2017 --- AlertOps Reviews, Pros and Cons - 2026 Software Advice