# ALVAO Service Desk Software Reviews, Demo & Pricing - 2026 > Review of ALVAO Service Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/itsm/alvao-service-desk-profile --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / ALVAO Service Desk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/reviews/) # ALVAO Service Desk 2026: Benefits, Features & Pricing Wondering if ALVAO Service Desk is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ALVAO Service Desk 4.6 [(29)](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/reviews/) Pricing Starting at $36.00 per month ### About ALVAO Service Desk ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. Wondering if ALVAO Service Desk is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. ## ALVAO Service Desk User Interface ## Popular ALVAO Service Desk Alternatives Main Product ALVAO Service Desk 4.6 [(29)](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.44Value for money - 4.64Customer support - 4.38Functionality Pricing Starting at $36.00 per month Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(520)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Available upon request Get Price Alternative Product [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.7 [(293)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.61Value for money - 4.67Customer support - 4.53Functionality Pricing Available upon request Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## ALVAO Service Desk Pricing and Plans Starting price: $36.00 per month Free Trial Free Version Start $36.00 per user, per month Plan includes: - Service Desk - Service Catalog - Change Management - Recurring Changes - Incident Management - Problem Management - Request Management - Knowledge Base - Self Service Portal - Full Audit Log Read More Standard $54.00 per user, per month Plan includes: - ALVAO for Outlook - ALVAO for Teams - Customer Satisfaction Survey - Advanced Workflows - Power BI Integration - Microsoft Copilot Integration Professional $63.00 per user, per month Plan includes: - Azure DevOps Connector -  Service Desk Enterprise API -  Service Desk Custom Apps - Power Automate integration - Zabbix integration Knowledge base - Sharepoint Connector - JIRA Connector - Microsoft Multidomain Authentication Enterprise $84.00 per user, per month Plan includes: - Ticket AI Assistant - Automatic Content Translation - Knowledge Base AI Assistant - Independent Reporting Storage - Sandbox (without SLA guarantee) - ALVAO Intelligence (AI) - MCP Server - Microsoft Copilot Connector Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ALVAO Service Desk Features - Popular features found in IT Management Access Controls/Permissions Capacity Management Compliance Management Incident Management Issue Auditing License Management Maintenance Scheduling Remote Access/Control Server Monitoring Ticket Management - More features of ALVAO Service Desk Activity Dashboard Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications Analytics API Approval Process Control Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Automated Routing Availability Management Benchmarking Change Management Chat/Messaging Client Portal CMDB Collaboration Tools Commenting/Notes Communications Management Configurable Workflow Configuration Management Contract/License Management Corrective and Preventive Actions (CAPA) Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Visualization Disaster Recovery Document Management Drag & Drop Email Alerts Email Management Email Templates Event Logs Forms Management Generative AI Help Desk Management Incident Reporting Inventory Management Investigation Management Issue Management Issue Scheduling Issue Tracking IT Asset Management IT Asset Tracking IT Incident Management IT Reporting IT Risk Management Knowledge Base Management Knowledge Management Live Chat Localization Automation Mobile Access Mobile Alerts Monitoring Multi-Channel Communication Multi-Language OSHA Compliance Prioritization Problem Management Procurement Management Project Management Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Issues Release & Deployment Release Management Reminders Remote Monitoring & Management Reporting & Statistics Resource Allocation & Planning Risk Alerts Risk Analysis Risk Assessment Role-Based Permissions Rules-Based Workflow Safety Incident Management Scheduled/Automated Reports Security Tools Self Service Portal Service Catalog Service History Service Level Agreement (SLA) Management Service Request Management Single Sign On SSL Security Status Tracking Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Third-Party Integrations Widgets Workflow Management ## ALVAO Service Desk Integrations Microsoft Power BI Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Microsoft Azure Integration rated undefined from -1 review Microsoft Power Apps Integration rated undefined from -1 review Easy8 Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review See all 23 integrations ## ALVAO Service Desk User Reviews Overall Rating 4.6 Ratings Breakdown 5 62% 4 34% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.4 Customer support 4.6 Functionality 4.4 Lukáš S. Verified reviewer Government Administration 501-1000 employees Used daily for more than 2 years Review source Reviewed April 2025 Great product and the support team 5 Reduce manual processes and tasks and automate key processes that take too much of my team's time. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets. Also the support team is extremly helpfull and friendly. Cons: We are in a highly regulated industry, so we can't use the system to its full extent. Read More OM Ondřej M. Verified reviewer Hospital & Health Care 5001-10000 employees Used daily for less than 2 years Review source Reviewed December 2025 Great Ticket System 5 Before Alvao, there was a system that was not clear and difficult to work with. Now with Alvao, work is clearer, faster, and easier for users. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Alvao help us with: - everyday ticket management - The intuitive interface helps users to adapt system very quickly - workflow automatization Cons: Sometimes it is a little bit slow, but overall it has fast response most of the time. Wider setting options in the area of color scheme. Reasons for switching to ALVAO Service Desk This solution had too limited function for our use Read More MC Martin C. Verified reviewer Automotive 501-1000 employees Used daily for more than 2 years Reviewed April 2020 ALVAO Service Desk 3 We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing activities. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Useful and universal tool for ESM ITSM/ITIL support Quite a few interesting functionalities Connection with AM tool Console and WebApp for users Cons: Worse, more complicated, inconsistent UX Deploy of customization aren't easy and complex Poor support and FIX release (long time bug repair) New/updated functionality and improvements comming too late Missing function of User Activity Monitoring tool which has been retired Poor function improvements for the SDC (just WA development preference) In some cases bad license terms and pricing Reasons for choosing ALVAO Service Desk Thanks to the connection with AM tool and the expected functioning as a whole ITSM/ITIL perspective Read More FS Frantisek S. Verified reviewer Automotive 1001-5000 employees Used daily for less than 2 years Review source Reviewed April 2025 Pretty decent ticketing system 4 Compared to our previous legacy system, ALVAO allows us to integrate the system with our existing infrastructure, and the interface is easy to use, making it easy for users to work with. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: ALVAO server as a single point of contact for our organization. The ability to easily create custom workflows and system customization allows us to use the system for a wide range of agendas such as HR, Facilitie, Logistics, etc. Cons: There is a room for improvement in the reporting. Reasons for choosing ALVAO Service Desk The solution was too expensive for our use. Reasons for switching to ALVAO Service Desk Did not provide capabilities needed features. Limited ITAM. Read More JJ Jaroslav J. Verified reviewer Furniture 201-500 employees Used daily for less than 2 years Review source Reviewed April 2025 Realy good product for IT management 4 Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it. The system helped us to eliminates it and create just one channel for all issues and requests. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: ALVAO is a single point of contact for all our employees. The tool is very flexible so we started to use beyond IT to HR and other agenda so the solution brings a real value to whole organization. Also we integrated ALVAO with our network discovery systems, so we can easily manage all security events within one place. Cons: I can not find anything that would not be sufficient for our needs. Reasons for choosing ALVAO Service Desk ALVAO better fits to our needs compare to Jira. Read More TK Tomas K. Verified reviewer Automotive 1001-5000 employees Used daily for less than 2 years Review source Reviewed May 2025 All in one consolidated IT tools 4 Fully customizable in views, defining categories, access rights, designing of UI - tiles, icons. Users&assets&tickets in one place. Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: Complex IT system cosolidating entire IT supporting scope - servicedesk, asset management, reporting and many others Cons: I'm missing some main dashboard with simple statics showing. Also GUI could be designed more simple and more friendly. Reasons for switching to ALVAO Service Desk Due to end of support and necessity to use more complex tool. Read More KŠ Karel Š. Verified reviewer Furniture 201-500 employees Used daily for less than 2 years Review source Reviewed April 2025 Key software for our IT 5 The system provides full transparency of our processes and work. We can finally analyse key information and track recurring issues. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The service desk allows to manage even very complex procesess quite easily and quickly, the integration capabilities are very decent and cover our needs. Also implementation was pretty quick and the team was realy helpful with initial setting and also with further technical support. Cons: Sometimes a bit complex to set up custom fields in tickets. Reasons for choosing ALVAO Service Desk Jira did not provide the capabilities we needed. Read More MH Martin H. Verified reviewer Oil & Energy 201-500 employees Used daily for more than 2 years Review source Reviewed April 2025 ALVAO Service Desk review after 3 years of use 5 Would recommend ALVAO other organizations. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: \- Standardization of IT processes. - Search and record across all tickets (also suitable for analysis of resolved tickets. - Transparency and overview Cons: Connection with on-premise exchange sometimes drops for a while. Reasons for choosing ALVAO Service Desk Simplicity of application and use, easy to implement, better user experience. Read More TA Tomáš A. Verified reviewer Automotive 1001-5000 employees Used daily for less than 2 years Review source Reviewed May 2025 A clean, Windows-like appearance ticket system. 4 Overall, I like working with the program. It has a clean and user-friendly web interface. A fast and responsive. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: I liked the visual design of the program. It was clear, well-organized, and pleasant to look at. The layout made the program easy to use and visually appealing. Cons: I didn't really get used to the Outlook add-in. It cannot be used as a wiki or documentation tool. Only partially — there are no features for creating structured knowledge bases or detailed internal guides. Read More Michal K. Verified reviewer Education Management 51-200 employees Used daily for less than 12 months Review source Reviewed April 2025 ALVAO SD @ international school 5 We are very satisfied. ALVAO SD helped us move from chaotic requesting from users to more organized and categorized. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Easy of use and integration with MS Entra ID - fast provisioning. Fast implementation for new service catalogues. Cons: Creation of custom forms sometimes little bit complicated, docummentation necessary. Read More Showing 1 - 10 of 29 Reviews [See All Reviews](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/reviews/) ## ALVAO Service Desk Popular Comparisons [SysAid vs ALVAO Service Desk](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/vs/sysaid-it-crm/)[NinjaOne vs ALVAO Service Desk](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/vs/ninjarmm/)[Milvus vs ALVAO Service Desk](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/vs/milvus/)[Freshservice vs ALVAO Service Desk](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/vs/freshservice/)[LiveAgent vs ALVAO Service Desk](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/vs/liveagent/)[Atera vs ALVAO Service Desk](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/vs/atera/)[Desk Manager vs ALVAO Service Desk](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/vs/desk-manager/)[JIRA Service Management vs ALVAO Service Desk](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/vs/jira-service-management/) ## Other Top Recommended IT Management Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times [ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/) **4.0** (51) Recently recommended **4** times Stuck Between Options? Our experts can help you compare ALVAO Service Desk with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice