--- title: "Remote Monitoring and Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Remote Monitoring and Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Remote Monitoring and Management is a good fit for you!" source_url: "https://www.softwareadvice.com/itsm/atera-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / [Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/) / Remote Monitoring and Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/atera-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/atera-profile/alternatives/) # Remote Monitoring and Management User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 461 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 292 reviews (63%) - 4 stars: 139 reviews (30%) - 3 stars: 18 reviews (4%) - 2 stars: 9 reviews (2%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Having RMM, ticketing, patching, and remote access all in one platform definitely helped cut down on tool sprawl and kept things simpler day to day. - For a smaller or lean IT team, it works well as an all-in-one solution to manage endpoints and stay on top of tickets without needing multiple systems. - The interface is clean, automation features save time, and it helps improve efficiency for daily IT operations. ### Most mentioned cons - It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. - To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. - It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas. ## Remote Monitoring and Management customer reviews Showing reviews 1-25 of 461 (page 1). ### Great Value for Growing IT Teams, But Mind the Operational Rough Edges - Overall rating: 5/5 - Reviewer: Sushant T. - Verified reviewer: Yes - Industry: Building Materials - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Atera delivers a streamlined, all-in-one IT management experience that excels in accessibility and value. Its per-technician pricing model makes scaling effortless, while the unified RMM and PSA interface simplifies daily operations for IT teams. However, the platform is somewhat constrained by basic reporting capabilities and additional costs for advanced features. Overall, it is an ideal, high-efficiency choice for small-to-midsize setups, provided you don't require heavy enterprise-level customization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera stands out for its all-in-one IT management model that seamlessly combines Remote Monitoring and Management (RMM) with an integrated PSA ticketing system. Its transparent, technician-based pricing structure is a game-changer for scaling businesses without per-device cost penalties. The platform offers a clean, intuitive dashboard that makes tracking network health and managing endpoints straightforward. Additionally, built-in AI capabilities and script automation help automate routine maintenance, drastically cutting down resolution times. #### Cons Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve. Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts. Crucially, patch management can be unreliable, occasionally failing silently without clear error reporting. --- ### Useful Platform for Managing IT Tasks and Tickets - Overall rating: 5/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked having ticket management, device monitoring, and other IT management features available in one place. The dashboard made it easier to keep track of issues and prioritize tasks. Automation features were also helpful for reducing some of the repetitive work. #### Cons There was a learning curve at the beginning, especially when trying to understand some of the settings and automation options. A few areas of the interface could also be more intuitive. Once I became familiar with the platform, it was easier to use. --- ### Good but expensive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software #### Cons Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software --- ### A practical tool for monitoring and managing endpoints. - Overall rating: 4/5 - Reviewer: Varshini B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using Atera for almost two years and my overall experience has been good. I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. It has helped with keeping track of endpoints and responding to issues more quickly. Like any tool, it took some time to get the alerting and settings adjusted to our requirements, but after that it became much easier to use. Overall, it has been a useful tool for our day-to-day work #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like the most about Atera is that it gives us a good overall view of the systems we are managing from one place. The monitoring and alerts are useful for keeping track of issues, and the patch management saves quite a bit of manual effort. I also find the interface fairly easy to work with once you get used to it. For day-to-day monitoring and handling routine issues, it has made things more organized for our team. #### Cons There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time. It takes some tuning to make sure we are focusing on the alerts that actually need attention. Some features also take little more time to understand properly when you're using them for the first time. --- ### A Well Organized IT Platform That Reduces Administrative Work - Overall rating: 4/5 - Reviewer: Stacie B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera has helped make IT support more structured by bringing ticket management, monitoring, and patching together. I appreciate that it reduces some of the repetitive administrative work and gives better visibility into what is happening across the environment. It is a useful platform for organizations looking to improve efficiency without managing too many separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Atera brings several IT management tasks into one platform without making everything feel overly complicated. The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed. From an operational standpoint, having better visibility into IT activity also makes it easier to track efficiency and recurring issues. #### Cons Some of the more advanced options take time to understand, especially when you're first getting familiar with the system. I also think reporting could be more flexible for teams that need customized information for internal reviews and management reporting. --- ### Keeps the Work Organized Without Getting in the Way - Overall rating: 4/5 - Reviewer: Vincenza F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Asana has been a useful part of my workflow, mainly for planning and coordinating work outside the actual coding environment. It gives developers, product teams, and managers a shared view of progress without relying on constant status meetings. Once the projects are structured properly, it makes priorities and dependencies much easier to follow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Asana gives me a quick picture of what needs to be done without adding too much overhead. It works well for tracking development tasks, bug fixes, feature work, and items that depend on other teams. Having clear owners and deadlines also makes handoffs much easier. #### Cons It can take a little time to find the right setup for a technical team. If a project has too many tasks or unnecessary updates, the workspace can get noisy. I also think some developer-focused workflow options could be stronger. --- ### A solid choice for IT teams - Overall rating: 4/5 - Reviewer: Amelia B. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I've had a solid experience with Atera, which has streamlined my IT management tasks. The platform's user-friendly interface and robust features have made it easy to monitor and troubleshoot issues, but occasional lag and limited customization options prevent me from giving it a perfect score. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera's ticketing system works well enough for our small team. We've found it's pretty solid for managing requests, and the automation features are a nice touch. It took a bit to figure out how to set up the workflows, but once we got it, it's been smooth sailing. #### Cons One thing that's kind of annoying is the reporting section. It's a bit cluttered, and it took us a while to find the metrics we needed. But overall, it's not a huge deal, and we've learned to work around it. --- ### A Simple Way to Coordinate IT Tasks - Overall rating: 5/5 - Reviewer: Joanne R. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was satisfied with using Atera. It helped to bring order to regular IT tickets and allowed me to keep track of which tasks have already been done and which require additional work. As a non-technical user, I found the tool quite easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera is useful when you need an easy method to monitor internal IT tickets. I appreciate that it allows me to check the progress of tickets, follow up on unresolved ones, and have all my updates collected in one place. It facilitates communication between teams a bit. #### Cons There are certain difficulties with adapting to the platform beyond its core capabilities. I would appreciate greater customization options for dashboards and reporting so each team could have information presented according to their specific needs. --- ### A Simple Tool for Managing IT Processes - Overall rating: 4/5 - Reviewer: Mikael M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far my experience using Atera is quite good. It’s very user friendly but still offers features that can help solve a lot of issues. What works best for me about Atera is the ability to have all the needed data in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One thing I like about Atera is that it includes everything from monitoring and ticketing to remote support and patch management in one tool. It’s easy to understand and report on what’s going on and communicate any problems without switching between multiple tools. #### Cons A few of the more complex settings require some time getting used to. It would be great if there were more options regarding integrations and reporting capabilities in different environments. --- ### Useful for IT Operations - Overall rating: 5/5 - Reviewer: Dymasius S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera has been a reliable tool for handling day to day IT operations. It reduces repetitive work and gives good visibility into system health without requiring too many separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera makes monitoring, ticketing, remote access, and patch management easy to manage from one place. I like the straightforward interface and how quickly I can respond to system issues. #### Cons Some advanced settings take a little time to understand. I’d also like more flexibility with automation, integrations, and technical reporting. --- ### Exceptional controls for IT - Overall rating: 5/5 - Reviewer: Stephen B. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software - a very complete offering #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Manage all your IT from on place, one platform for all out global IT #### Cons The platform cost is high, they have a few levels of service #### Reasons for choosing Remote Monitoring and Management Atera had an overall better solution - it cost more but was better for our needs --- ### I won't be renewing my subscription. - Overall rating: 3/5 - Reviewer: Glen Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I'm left underwhelmed with the overall experience and although I'm subscribed to the ultimate level, I'm using other tools to manage most RMM functionality. In the end I'm paying a lot to use Splashtop and PSA. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Great onboarding experience. License per engineer instead of per endpoint. Excellent scripting capabilities with their AI assistant. Great community script library. Excellent remote desktop functionality. Their support is very responsive and helpful. #### Cons Very slow to update device statuses. Remote registry and task manager are lacking functionality. Too expensive per engineer. No dark mode. #### Reasons for choosing Remote Monitoring and Management Excellent presales. Good feature set. I was promised 3rd party application deployment but was only able to use Chocolatey --- ### Atera The All-in-One Solution for Efficiency and Speed For Streamlining IT Management - Overall rating: 5/5 - Reviewer: Andrew K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Am unlocking possibilities with Atera nice software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera is an easy-to-use, all-in-one IT platform with AI-driven troubleshooting, automation tools, and features like RMM, PSA, and billing. It reduces manual work, speeds up issue resolution, and integrates seamlessly with third-party tools, making it a versatile solution for IT professionals. #### Cons Atera is good and doesn't have any downsides as far as am concerned. --- ### Offering centralized control and observance for networks - Overall rating: 4/5 - Reviewer: Huseyin K. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera’s automation tools have greatly made a cut on the number of hours it actually takes to handle periodic maintenance work. Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​ #### Cons There is a problem in which the mobile application may not be synchronized with the desktop version. It can cause inconsistencies in data and influence data and information quality retrieved on the move in real-time.​ --- ### Offered an organized manner in solving client problems - Overall rating: 4/5 - Reviewer: Mohamed R. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ticket management in Atera has helped in centralizing the helpdesk by compiling the client requests and attending to them systematically. This facility of automating the function of ticket assignment to agents means that the urgent cases get attended to first. #### Cons There are very few options in terms of high-priority ticket escalations and therefore it can be quite challenging to reroute critical cases properly. Greater flexibility of escalation rules would strengthen the capacity to consider important risks and challenges. --- ### Given the integration of Remote Access and Patch Management - Overall rating: 3/5 - Reviewer: Cynthia G. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations. This capability makes it straightforward for us to be notified of any issues in real-time to surely avert them causing extensive downtime. #### Cons The reporting tools can be enhanced in terms of configuration opportunities. Customized reports to the business requirements is somewhat restricted which creates difficulty when presenting detailed trends for future planning.​ --- ### Atera: All-in-One MSP Solution - Overall rating: 4/5 - Reviewer: Akanksha S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera is a good all in one tool for managing. It is easy and has many useful features. It could be better but it still provides a good value. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Atera is easy to use and takes less time to setup. Its remote access tools are reliable and efficient. #### Cons Sometimes we can face issues in their mobile app and support is also a bit slow. --- ### Flexible scripting reduces work to half the normal amount - Overall rating: 4/5 - Reviewer: Furkhan A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All installations as well as diagnostics are managed by custom scripts to minimize the work that needs to be done. Ever since the use of real-time monitoring I no longer have to physically go around checking on the matter every now and then. #### Cons They noted that script errors often contain little debug logs making it very hard to debug. The mobile app under reference does not allow for scripting functions to be incorporated into it. --- ### Automation has boosted the delivery of services - Overall rating: 4/5 - Reviewer: SUNATHA J. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have not had a chance to fix a client’s problem but with the remote access and control of devices I can do it remotely. The option to carry out quick repairs and stunt independently has been time-saving and boost the overall response time for IT support. #### Cons There are drawbacks such as delay in the performance of the remote access when connected to some networks. This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies. --- ### Offered simplicity to IT operations with its integrated model - Overall rating: 3/5 - Reviewer: Noorul A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera contains features that can replace other tools resulting in the need for a single integrated solution instead of managing many tools. It has coupled work processes, achieved cost efficiency and significantly eased the trainings of new technicians.​ #### Cons The mobile application has certain drawbacks compared to the desktop one thus the option to manage some tasks on the go is limited. Improved responsiveness is another advantage that would be got when enhancing the mobile app.​ --- ### Support problem-solving steps and effective management of possible issues - Overall rating: 4/5 - Reviewer: Nur J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The remote access feature in Atera helps us to offer simultaneous support to clients regardless of their geographical location. This has improved our flexibility and customer engagement as any problems can be solved without waiting for face-to-face meetings.​ #### Cons The ticketing system at the moment does not have some fundamental customizations. It is missing more versatile features to enhance our management of support requests and their priorities.​ --- ### The Best Thing for RMM And Must have for MSP's! - Overall rating: 5/5 - Reviewer: Neelam S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is just Awesome , they are the best in the market for Resource Management and so far i am really happy with them . Its a must have for RMM and Also Atera Copilot AI function is amazing! It can help you to solve an issue and also help create a knowledge base for the issue to reference in future problems saving so much time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best thing about Atera is the Licensing Model Which is very fairly priced and Valuable to the end user I have been a user for 3 years now and iam truly satisfied with the Services they provided to me, The rapid response we have got from their commercial team and Support team to assist us in our requests is a testament for customer driven focus. #### Cons There is no cons for me atleast, i really enjoyed the services. --- ### "Great all-in-one RMM tool" - Overall rating: 5/5 - Reviewer: Kannan P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s the perfect solution for managing everything in one place without overcomplicating things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Atera is super easy to use and doesn’t take long to set up. #### Cons The reports could use more customization options. --- ### Atera is a Must Have RMM for MSPs - Overall rating: 5/5 - Reviewer: David O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is nearly two years ever since I started using Atera. I like that Atera allows me to monitor and manage devices remotely. Issue tracking and resolution is made easy by Atera - which is another great aspect which I like. #### Cons Apart from lack of offline access, I do not have any other aspect which I dislike about Atera. --- ### Complete Service Management Platform - Overall rating: 5/5 - Reviewer: Julio V. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Atera helps us streamline our service management by automating repetitive tasks and providing proactive device and network monitoring, which ultimately improves team efficiency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring to billing. #### Cons I have no criticisms to offer regarding this platform. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/?page=2) --- Remote Monitoring and Management Reviews, Pros and Cons - 2026 Software Advice