--- title: "Remote Monitoring and Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Remote Monitoring and Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Remote Monitoring and Management is a good fit for you!" source_url: "https://www.softwareadvice.com/itsm/atera-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / [Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/) / Remote Monitoring and Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/atera-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/atera-profile/alternatives/) # Remote Monitoring and Management User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 456 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 290 reviews (64%) - 4 stars: 136 reviews (30%) - 3 stars: 18 reviews (4%) - 2 stars: 9 reviews (2%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Having RMM, ticketing, patching, and remote access all in one platform definitely helped cut down on tool sprawl and kept things simpler day to day. - For a smaller or lean IT team, it works well as an all-in-one solution to manage endpoints and stay on top of tickets without needing multiple systems. - The interface is clean, automation features save time, and it helps improve efficiency for daily IT operations. ### Most mentioned cons - It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. - To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. - It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas. ## Remote Monitoring and Management customer reviews Showing reviews 1-25 of 456 (page 1). ### Great Value for Growing IT Teams, But Mind the Operational Rough Edges - Overall rating: 5/5 - Reviewer: Sushant T. - Verified reviewer: Yes - Industry: Building Materials - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Atera delivers a streamlined, all-in-one IT management experience that excels in accessibility and value. Its per-technician pricing model makes scaling effortless, while the unified RMM and PSA interface simplifies daily operations for IT teams. However, the platform is somewhat constrained by basic reporting capabilities and additional costs for advanced features. Overall, it is an ideal, high-efficiency choice for small-to-midsize setups, provided you don't require heavy enterprise-level customization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera stands out for its all-in-one IT management model that seamlessly combines Remote Monitoring and Management (RMM) with an integrated PSA ticketing system. Its transparent, technician-based pricing structure is a game-changer for scaling businesses without per-device cost penalties. The platform offers a clean, intuitive dashboard that makes tracking network health and managing endpoints straightforward. Additionally, built-in AI capabilities and script automation help automate routine maintenance, drastically cutting down resolution times. #### Cons Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve. Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts. Crucially, patch management can be unreliable, occasionally failing silently without clear error reporting. --- ### Patch management and cyber security - Overall rating: 5/5 - Reviewer: Ganapathi G H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex #### Cons device management feature can be added advantage which is now not available and also network discovery is good but there is no patching feature #### Reasons for switching to Remote Monitoring and Management there was no support for Ubuntu end point at that time --- ### Good but expensive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software #### Cons Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software --- ### A practical tool for monitoring and managing endpoints. - Overall rating: 4/5 - Reviewer: Varshini B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using Atera for almost two years and my overall experience has been good. I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. It has helped with keeping track of endpoints and responding to issues more quickly. Like any tool, it took some time to get the alerting and settings adjusted to our requirements, but after that it became much easier to use. Overall, it has been a useful tool for our day-to-day work #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like the most about Atera is that it gives us a good overall view of the systems we are managing from one place. The monitoring and alerts are useful for keeping track of issues, and the patch management saves quite a bit of manual effort. I also find the interface fairly easy to work with once you get used to it. For day-to-day monitoring and handling routine issues, it has made things more organized for our team. #### Cons There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time. It takes some tuning to make sure we are focusing on the alerts that actually need attention. Some features also take little more time to understand properly when you're using them for the first time. --- ### Atera allows remote connection (and doesn't blow up immediately) - Overall rating: 5/5 - Reviewer: John k. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Atera takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either. #### Cons The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done. #### Reasons for switching to Remote Monitoring and Management It is slower to reach ROI and did not fulfil my needs. --- ### Affordable price, generally a reliable platform - Overall rating: 4/5 - Reviewer: Tom S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer. #### Cons Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads. #### Reasons for switching to Remote Monitoring and Management Cost - Atera offers a good set of features for a reasonable price #### Vendor response Glad to hear that Atera’s scripting, asset filtering, and remote tools are helping you manage your clients more efficiently! It’s great to know features like bulk script deployment, device filtering, and the Splashtop integration are making a positive impact. We also appreciate your feedback about loading speed and iPad rendering, these insights are important, and we’ll share them with our product team as we continue to enhance the platform experience. If you’d like to connect with other users or share more feedback, we’d love to welcome you to the Atera Community at https://community.atera.com Your ideas help shape the future of Atera! Replied August 2025 --- ### Atera Review - Overall rating: 4/5 - Reviewer: Tonia B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, this is a great tool! Almost everything is included under one pane of glass. You pay by the user not the device which is great. It would be my top choice across the board if the AI features were included. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most is how easy this product is to use. It is ready to import your data right out of the box. #### Cons When adding inventory it can be challenging. The inventory controls can be a bit tricky. They recommend using their pre-configured spreadsheets for importing, however every field must be complete, or it will not upload. #### Reasons for choosing Remote Monitoring and Management We chose Atera over other products because it offered what we were looking for in one software. #### Reasons for switching to Remote Monitoring and Management We made the switch from LanSweeper to Atera for better support and ease of use. --- ### Useful Platform for Managing IT Tasks and Tickets - Overall rating: 5/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked having ticket management, device monitoring, and other IT management features available in one place. The dashboard made it easier to keep track of issues and prioritize tasks. Automation features were also helpful for reducing some of the repetitive work. #### Cons There was a learning curve at the beginning, especially when trying to understand some of the settings and automation options. A few areas of the interface could also be more intuitive. Once I became familiar with the platform, it was easier to use. --- ### Keeps the Work Organized Without Getting in the Way - Overall rating: 4/5 - Reviewer: Vincenza F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Asana has been a useful part of my workflow, mainly for planning and coordinating work outside the actual coding environment. It gives developers, product teams, and managers a shared view of progress without relying on constant status meetings. Once the projects are structured properly, it makes priorities and dependencies much easier to follow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Asana gives me a quick picture of what needs to be done without adding too much overhead. It works well for tracking development tasks, bug fixes, feature work, and items that depend on other teams. Having clear owners and deadlines also makes handoffs much easier. #### Cons It can take a little time to find the right setup for a technical team. If a project has too many tasks or unnecessary updates, the workspace can get noisy. I also think some developer-focused workflow options could be stronger. --- ### A solid choice for IT teams - Overall rating: 4/5 - Reviewer: Amelia B. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I've had a solid experience with Atera, which has streamlined my IT management tasks. The platform's user-friendly interface and robust features have made it easy to monitor and troubleshoot issues, but occasional lag and limited customization options prevent me from giving it a perfect score. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera's ticketing system works well enough for our small team. We've found it's pretty solid for managing requests, and the automation features are a nice touch. It took a bit to figure out how to set up the workflows, but once we got it, it's been smooth sailing. #### Cons One thing that's kind of annoying is the reporting section. It's a bit cluttered, and it took us a while to find the metrics we needed. But overall, it's not a huge deal, and we've learned to work around it. --- ### Exceptional controls for IT - Overall rating: 5/5 - Reviewer: Stephen B. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software - a very complete offering #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Manage all your IT from on place, one platform for all out global IT #### Cons The platform cost is high, they have a few levels of service #### Reasons for choosing Remote Monitoring and Management Atera had an overall better solution - it cost more but was better for our needs --- ### I won't be renewing my subscription. - Overall rating: 3/5 - Reviewer: Glen Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I'm left underwhelmed with the overall experience and although I'm subscribed to the ultimate level, I'm using other tools to manage most RMM functionality. In the end I'm paying a lot to use Splashtop and PSA. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Great onboarding experience. License per engineer instead of per endpoint. Excellent scripting capabilities with their AI assistant. Great community script library. Excellent remote desktop functionality. Their support is very responsive and helpful. #### Cons Very slow to update device statuses. Remote registry and task manager are lacking functionality. Too expensive per engineer. No dark mode. #### Reasons for choosing Remote Monitoring and Management Excellent presales. Good feature set. I was promised 3rd party application deployment but was only able to use Chocolatey --- ### Unified dashboard increased IT effectiveness for us - Overall rating: 5/5 - Reviewer: Ilham S. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is advantageous that we can perform remote access, monitoring and ticketing all in one platform. The alerts are accurate thus minimizing the occurrences of false alarms. #### Cons It is often seen that when we have a large scale deployment then it affects the interface speed. There should be more advanced tutorials for the knowledge base. --- ### Simplified IT Operations with Atera - Overall rating: 5/5 - Reviewer: Niraj S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera is designed to streamline IT operations. It empower our teams to deliver fast, effcient, and secure remote support to resolve issues without needing on-site visits. It includes remote access and PSA, which means we are now using two lesser tools in one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User-friendly interface and intuitive dashboard enhance overall ease-of-use. Robust remote access capabilities allow efficient support without the need for on-site visits. Integrated PSA tool streamline operations, reducing the need for multiple systems. #### Cons Limited customization options may restrict advanced workflows for some users. The pricing structure can be confusing, especially for new users. Occasional performance issues may occur during peak usage times. --- ### Given the integration of Remote Access and Patch Management - Overall rating: 3/5 - Reviewer: Cynthia G. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations. This capability makes it straightforward for us to be notified of any issues in real-time to surely avert them causing extensive downtime. #### Cons The reporting tools can be enhanced in terms of configuration opportunities. Customized reports to the business requirements is somewhat restricted which creates difficulty when presenting detailed trends for future planning.​ --- ### Enhancing client relations with its detailed reporting - Overall rating: 5/5 - Reviewer: Ritu B. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera offers its clients exhaustive reporting and analysis functions that allow identifying critical tendencies in system functioning. The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​ #### Cons Offering fitted reports can be somewhat limiting for the company. A bit more flexibility concerning the generation of the report is possible to help in presenting the data in the suitable manner. --- ### Flexible scripting reduces work to half the normal amount - Overall rating: 4/5 - Reviewer: Furkhan A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All installations as well as diagnostics are managed by custom scripts to minimize the work that needs to be done. Ever since the use of real-time monitoring I no longer have to physically go around checking on the matter every now and then. #### Cons They noted that script errors often contain little debug logs making it very hard to debug. The mobile app under reference does not allow for scripting functions to be incorporated into it. --- ### Lessen downtime and increased confidence of the clients - Overall rating: 4/5 - Reviewer: Lucas L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The real-time monitoring feature has been very important in shifting from a reactive mode of managing IT to a proactive one. Alerts regarding the system problems enable early control actions which helps to avoid the development of critical problems in the system. #### Cons The alert system sometimes provides false alarms that lead to investigations that are not necessary. Adjusting the sensitivity settings may minimize such cases and increase efficiency of operations.​ --- ### Proactive monitoring prevents costly downtime - Overall rating: 4/5 - Reviewer: Dimitri K. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A continuous monitoring and automatic control of systems’ functions is possible due to alertness notifications. The tools of remote troubleshooting are one of the most efficient and effective in terms of response time. #### Cons The reporting lacks granular filters. It is important to note that many alerts do not contain sufficient information that can be used for fast problem solving. --- ### The best Rmm , Atera!! - Overall rating: 4/5 - Reviewer: Devendra K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is Amazing iam enjoying it alot . They are headed into right direction and they are working hard to evolve with time and they are updating the System time to time which is a great thing. Iam a user of Atera from last 2 years and its User interface and customer service is amazing and iam not facing any issues with them so far, great Company provided me all the support i needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros They are the best providers for Remote management and monitoring And iam totally impressed with the support and the service they are providing. Mainly the thing i like the most is the security they provide to acess the accounts and The rapid response we have got from their commercial team and Support team . #### Cons Ticketing system is laking alot , including Scheduling it. Its a growing platform but they should improve this --- ### Simple and affordable, to the point. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is quite good because it includes remote access and PSA so there's not much need for other tools and is cost-effective too. Some features are overwhelming. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software. #### Cons There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own. --- ### Remote Monitoring and Management Program - Overall rating: 5/5 - Reviewer: Caroline M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support processes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera has improved customer satisfaction by handling support tickets which leads to customer retention. #### Cons It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways. --- ### A seamless Remote connection tool - Overall rating: 4/5 - Reviewer: Issac P. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk. Also, the dashboard is very helpful as it gives an overview of all the connection requests,time spent in each session etc #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files. #### Cons Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates --- ### Customer and employee problems are handled more easily. - Overall rating: 4/5 - Reviewer: Josh N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In my work environment we often tend to have certain problems that we could not solve on our own, thanks to this tool we can obtain remote support efficiently through the Atera ticket generation section. With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera provides. I have saved a lot of time in troubleshooting patch management since I can easily remotely set up obtaining technical assistance efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It meets a complete requirement for remote assistance management, and the AI ​​add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely. It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance. The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company #### Cons For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas. Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution. --- ### Robustious Online Ticketing 🎫 Management Program - Overall rating: 5/5 - Reviewer: Uchenna O. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Real time monitoring and IT ticketing management are the crucial benefits which I relish. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera. #### Cons There has never been any daunting aspect on this program. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/?page=2) --- Remote Monitoring and Management Reviews, Pros and Cons - 2026 Software Advice