BMC Helix ITSM Comparisons

RATING:

4.1

(114)
Comparisons

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Overall Rating
4.1 (114)
Ease-of-Use
3.5 / 5
Value for Money
4 / 5
Customer Support
4 / 5
Functionality
4 / 5
Last Review Written
November 3, 2022
Pros/Cons
  • Pros

  • Great incident handling tool. Capable of following the ITIL procedures and process.
  • I really enjoyed Remedy Service Desk because of the Mult Cloud Features, Cloud Provider Release, and Automated Actions.
  • Cons

  • Reporting is quite difficult, at least in our organization.
  • In basically all areas, from browser interface to architecture issues. Bus error, requests, database information retrieval.
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Pricing Range
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Ideal Customer Size
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Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
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Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
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