Mproof

RATING:

4.0

(3)

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Overview

Reviews

About Mproof

Clientele ITSM is a hybrid IT service management (ITSM) suite that provides managed service providers and external service organizations with support for different types of incidents, service requests, request for comments (RFCs), service level agreements and more. The solution can be deployed either on-premises or hosted on the cloud. Clientele ITSM offers users customer relationship management (CRM) functionalities such as invoice management, customer data management and more. The solution offers a central dashboard that displays open tickets and other performance metrics. It also offers integration with applications like Microsoft Exchange, Microsoft Office, AFSAS and Exact Online. Additionally, Clientele ITSM offers features like opportunity management, tr...

Mproof Pricing

Contact Mproof for detailed pricing information.

Starting price:

€69.00 per month

Free trial:

Not Available

Free version:

Not Available

Mproof Reviews

Overall Rating

4.0

Ratings Breakdown

(1)

(0)

Secondary Ratings

Ease-of-use

3.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Mproof

3 Reviews

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Mike

11-50 employees

Used daily for more than 2 years

Review Source

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2018

Very complete and consistent ITSM software suite for Managed Service Providers

PROS

It's very complete with support for all sorts of tickets It has the ability to separate accounts, which is very suitable for MSP's Extensive reporting options Integration with Microsoft Exchange and Microsoft Active Directory Available as an On-Premise or as a SaaS-solution

CONS

Clientele ITSM needs Windows 7 or Windows 10 to operate (it's not browser based yet) The interface might be familiar to some, but out-dated looking to others.

Arjan

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed March 2017

Great software to help us out with our business

We are using Clientele ITSM for managing our projects, storing customer data and for quote management. We are happy with the dashboard functionality and the possibility to export data to Excel or whatever other system. We run quick analyses for benchmarking and we have complete overview of all important projects.

PROS

Dashboard functionality

CONS

We are using SaaS. After upgrade we have new client software to install. This should not be done after next release. That will help us very much for deployment.

Vendor Response

Thank you very much for your review, Arjan. If we can of any assistance in the future, we'll be glad to help out.

Replied March 2017

William

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed May 2021

Good for starters...not much else

The company is nice, friendly, fast with support and responses. The product is dated.

PROS

It forces a workflow on the helpdesk. If you come from a situation where you don't have any ticketing solution in place, this tools helps to give the employees structure in their work.

CONS

- The lack of integration options - The 'web portal'. It's in development for at least 2 years, and not nearly useable - Very limited customization options. - Not truly a cloud product - Click heavy - Cluttered interface - Outdated technology (Crystal reports, static Windows helpfile)

Reason for choosing Mproof

Knowledge of MProof in the company.