Clientele ITSM Software


 

Clientele ITSM is a hybrid IT service management (ITSM) suite that provides managed service providers and external service organizations with support for different types of incidents, service requests, request for comments (RFCs), service level agreements and more. The solution can be deployed either on-premises or hosted on the cloud.

Clientele ITSM offers users customer relationship management (CRM) functionalities such as invoice management, customer data management and more. The solution offers a central dashboard that displays open tickets and other performance metrics. It also offers integration with applications like Microsoft Exchange, Microsoft Office, AFSAS and Exact Online.

Additionally, Clientele ITSM offers features like opportunity management, trend analysis, audit logs, escrow agreement, a self-service portal and more.

Cloud-based services are offered on a monthly subscription basis while the on-premise solution can be purchased with a one-time licence fee. Support is offered via phone and email.

 

Clientele ITSM - Analysis
 
  • Clientele ITSM - Analysis
    Analysis
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 10

2 Reviews of Clientele ITSM

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Mike from Switch IT Solutions
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Very complete and consistent ITSM software suite for Managed Service Providers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's very complete with support for all sorts of tickets
It has the ability to separate accounts, which is very suitable for MSP's
Extensive reporting options
Integration with Microsoft Exchange and Microsoft Active Directory
Available as an On-Premise or as a SaaS-solution

Cons

Clientele ITSM needs Windows 7 or Windows 10 to operate (it's not browser based yet)
The interface might be familiar to some, but out-dated looking to others.

Review Source
 
 
 
Showing 1-1 of 1

Arjan from Tegelned BV
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Great software to help us out with our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using Clientele ITSM for managing our projects, storing customer data and for quote management. We are happy with the dashboard functionality and the possibility to export data to Excel or whatever other system. We run quick analyses for benchmarking and we have complete overview of all important projects.

Pros

Dashboard functionality

Cons

We are using SaaS. After upgrade we have new client software to install. This should not be done after next release. That will help us very much for deployment.

Advice to Others

Take your time to implement your processes into Clientele ITSM. If you do it right first time it will really help the business needs.

Review Source: Capterra

  Response: Mproof, Mproof

Date: March 2017

March 2017

 

Thank you very much for your review, Arjan. If we can of any assistance in the future, we'll be glad to help out.