Ratings & Reviews

Overall Rating

4.07 / 5 (180)

4.39 / 5 (458)

Ease-of-Use

3.5 / 5

4.0 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

May 19, 2020

April 28, 2020

Pros/Cons

  • Pros

  • I like that it connects with so many other apps to pull data and include in-depth information. The search functionality is really great to be able to look at recurring issues.

  • Fairy easy to learn and some Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

  • Cons

  • Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

  • It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.

  • Pros

  • Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.

  • good program. easy to use and great use to solve problems and make amazing sales.

  • Cons

  • While having everything in the cloud is awesome, having internet issues at work or network throttling can make developing frustrating at times.

  • The only con is that it takes time to set-up correctly but will allow you to scale and grow.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots