--- title: "ConnectWise PSA Software Reviews, Demo & Pricing - 2026" description: "Review of ConnectWise PSA Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/itsm/connectwise-manage-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Business Management Software](https://www.softwareadvice.com/business-management/) / ConnectWise PSA Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/)[Alternatives](https://www.softwareadvice.com/itsm/connectwise-manage-profile/alternatives/) # ConnectWise PSA Review Custom quote 3 plans Wondering if ConnectWise PSA is right for your organization? Our Business Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ConnectWise PSA 4.2 [(348)](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) Pricing Pricing available upon request ### About ConnectWise PSA ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling. ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more. Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premises or hosted in the cloud and also offers users mobile applications for iOS and Android devices. Support is available via phone, email and online live chat. Do you work for ConnectWise PSA? [Manage this product listing](https://www.g2.com/products/connectwise-psa/claim_requests/new?auto=true) Wondering if ConnectWise PSA is right for your organization? Our Business Management Software selection experts can help you in 15 minutes or less. ## ConnectWise PSA User Interface ## Popular ConnectWise PSA Alternatives Main Product ConnectWise PSA 4.2 [(346)](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) Ratings Breakdown - 3.88Ease of use - 3.90Value for money - 3.91Customer support - 4.21Functionality Pricing Available upon request Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [N-Sight Endpoint Management](https://www.softwareadvice.com/help-desk/msp-rmm-profile/) 4.3 [(204)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.13Value for money - 4.01Customer support - 4.26Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(149)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.72Value for money - 4.34Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(342)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price ## ConnectWise PSA Pros and Cons We analyzed 348 verified reviews for ConnectWise PSA to find out what actual users really think. Select to learn more Extensive Third-Party Integrations You can connect ConnectWise PSA with a wide range of third-party tools, from accounting and remote management to project and CRM platforms. The platform's API and partner ecosystem make it easy to centralize business processes and automate workflows across multiple systems. Effective For It Service Teams ConnectWise PSA is designed for technical service providers, offering remote management, real-time monitoring, and scheduling tools. It supports both on-prem and remote work, making it suitable for MSPs and IT service desks that need to manage devices and dispatch technicians. Robust Ticket Tracking Tools ConnectWise PSA offers a detailed ticketing system that helps IT teams organize, assign, and track service tickets efficiently. Features like easy ticket creation, bundling, searching, and reporting make it simple to manage client issues and maintain thorough records for help desk operations. Frequent Slowdowns And Lag Users often experience slow performance, laggy interfaces, and long load times with ConnectWise PSA. These speed issues can disrupt daily operations, making it frustrating and time-consuming to manage tickets and other tasks, especially during peak usage periods. ## ConnectWise PSA Pricing and Plans ConnectWise PSA has three plans. Basic, Standard, and Premium are custom-priced. Basic Custom Quote Available Up to a Few End Users Basic plan includes: - Ticketing - Project & opportunity management - Asset management (Configuration) - Finance & billing - Email connector - Workflow automation - Calendar synchronization - Mobile application Standard Custom Quote Available Standard plan includes: - ConnectWise Chat - Agreement management - Procurement & inventory - GL integration - Change approvals - User-based billing - Knowledge base - Office 365 billing, monitoring & management Premium Custom Quote Available Premium plan includes: - Marketing campaign management - Cloud database access - Sandbox - Cisco Simple IT billing, monitoring & management - Cloud infrastructure billing, monitoring & management Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does ConnectWise PSA pricing compare to alternatives? Explore how ConnectWise PSA's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | ConnectWise PSA4.2[(348)](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) | Pricing available upon request | Not available | Not available | 3.9 | | [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/)4.2[(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) | $1.75 | Available | Not available | 3.9 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [N-Sight Endpoint Management](https://www.softwareadvice.com/help-desk/msp-rmm-profile/)4.3[(204)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) | $99.00 /mo | Available | Not available | 4.1 | | [Syncro](https://www.softwareadvice.com/psa/syncro-profile/)4.6[(149)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) | $129.00 /user/mo | Available | Not available | 4.7 | ConnectWise PSA4.2[(348)](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 3.9 - [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/)4.2[(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) * * * Starting price $1.75 Free trial Available Free version Not available Value For Money 3.9 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [N-Sight Endpoint Management](https://www.softwareadvice.com/help-desk/msp-rmm-profile/)4.3[(204)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) * * * Starting price $99.00 /mo Free trial Available Free version Not available Value For Money 4.1 - [Syncro](https://www.softwareadvice.com/psa/syncro-profile/)4.6[(149)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) * * * Starting price $129.00 /user/mo Free trial Available Free version Not available Value For Money 4.7 ## ConnectWise PSA Features - Popular features found in Business Management Accounting Billing & Invoicing Client Management Inventory Management Marketing Automation Order Management Purchasing & Receiving Scheduling Task Management Time & Expense Tracking Training Management - More features of ConnectWise PSA Access Controls/Permissions Accounting Integration Active Directory Integration Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Trail Automated Routing Availability Management Backup and Recovery Billable Items Tracking Call Center Management Capacity Management Change Management Chat/Messaging Client Portal Collaboration Tools Configurable Workflow Configuration Management Contact Management Contract/License Management CRM Customer Database Customizable Branding Customizable Reports Dashboard Dashboard Creation Data Import/Export Data Synchronization Data Visualization Document Management Document Storage Drag & Drop Email Management Employee Management Expense Tracking Financial Management Help Desk Management Historical Reporting Incident Management Interaction Tracking Invoice Management Issue Auditing Issue Management Issue Tracking IT Asset Management IT Asset Tracking IT Reporting Knowledge Management License Management Live Chat Maintenance Scheduling Mobile App Monitoring Patch Management Performance Metrics Prioritization Problem Management Procurement Management Progress Tracking Projections Project Management Project Templates Project Time Tracking Quotes/Estimates Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Tasks Remote Access/Control Remote Monitoring & Management Reporting/Analytics Reporting & Statistics Resource Allocation & Planning Resource Management Revenue Recognition Role-Based Permissions Sales Reports Self Service Portal Service Catalog Service Level Agreement (SLA) Management Single Sign On SSL Security Status Tracking Support Ticket Management Support Ticket Tracking Third-Party Integrations Ticket Management Timesheet Management Widgets Workflow Management ## ConnectWise PSA Integrations ScreenConnect Integration rated 4.5 from 15 reviews ConnectWise Automate Integration rated 4.2 from 15 reviews Auvik Integration rated 4.4 from 11 reviews ConnectWise RMM Integration rated 4.5 from 11 reviews Jira Integration rated undefined from -1 review Sage 50 Accounting Integration rated undefined from -1 review See all 47 integrations ## ConnectWise PSA User Reviews ## ConnectWise PSA customer ratings - Overall rating: 4.2/5 - Total reviews: 348 ### Rating distribution - 5 stars: 168 reviews (48%) - 4 stars: 120 reviews (34%) - 3 stars: 38 reviews (11%) - 2 stars: 10 reviews (3%) - 1 star: 11 reviews (3%) ### Secondary ratings - Ease of use: 3.9/5 - Value for money: 3.9/5 - Customer support: 3.9/5 - Functionality: 4.2/5 --- ### A platform that hasn't improved since its inception. - Overall rating: Not rated - Reviewer: Dylan B. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 5+ years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's where our engineering staff does their work and it's functional. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 #### Pros It's been around for a while so it has some integrations that some newer platforms don't have. #### Cons They have raised the price of their platform every single year we have worked with them with no marked improvements in the platform. Every new feature is a bolt-on application from some company they acquired and the functionality is terrible. We get a new account rep every six months who tries to peddle another feature. The support team is awful. My suggestion would be to look at everything that Halo is doing and try and replicate it. --- ### good product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Networking - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered overall its good, the cost of it isnt too bad so value for money is there, its secure and support mfa / sso. It is a good system and has plenty of features out of the box. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Good for managing tickets and keeping a timeline of events with issues logged. Links with Automate for automation and remote monitoring. Helps us support customers better. #### Cons It can be slow to load sometimes more than often which can slow down productivity and increase technician frustrations. --- ### Powerful PSA with plenty of features for MSP environments - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, ConnectWise PSA has been a reliable platform for managing IT support operations. It provides a wide range of features for ticket management, customer management, workflow automation and reporting, and it works particularly well in an MSP environment where there are a large number of tickets and customers to manage. It does take some time to become familiar with the platform, and some areas could be made more straightforward from a usability perspective. However, once configured correctly, it provides a strong foundation for organising and managing day-to-day IT support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ConnectWise PSA provides a good central platform for managing tickets, clients, assets and day-to-day IT support work. Having customer information, ticket history and service information in one place makes it much easier to keep track of issues and maintain a clear history of support activity. The integration with other ConnectWise products and the automation capabilities are also useful for streamlining repetitive tasks and workflows. #### Cons The interface can sometimes feel quite cluttered and unintuitive, particularly when navigating between different areas of the system. Some processes require more clicks than they ideally should, and finding specific information can occasionally be frustrating. There is also a fairly steep learning curve for new users, especially when dealing with the more advanced configuration and automation features. --- ### Great product that has fall off over the past few years. - Overall rating: 3/5 - Reviewer: Jason L. - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Originally we were very happy with ConnectWise. But over the years, they have not kept up with the competition. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We have used ConnectWise PSA for over 10 years. we like the dependability. Connectwise is also very widely used and has plugins for most our tools. #### Cons We are disappointed in the customer portal with Connectwise PSA. We also do not like the the user interface. --- ### An ageing interface built but a rock solid foundation - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Connectwise preety much wrote the book on PSA. The have a very robust fondation and the ticketing system and management is very mature. #### Cons The interface needs a rework, the GUI is aging and iT,s starting to show compared to newer PSAs like NinjaRMM --- ### A comprehensive system that requires a major upfront time investment - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have learned a lot of what this system can do over the years, I know that there is a lot more that it promises that I haven't been granted access to because the owner can't figure out how to grant those permissions. Utilize the support staff early and often in your onboarding to make sure you get plain words to describe how to do what you want. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ability to create templates and flows are very helpful for repeated tasks. There are more features than you can be reasonably expected to maintain awareness of. The Ticket management features let you find ticket history grouped by company, customer, and even endpoint. If you have a large team, you can delegate different permissions to them #### Cons There are more features than you can be reasonably expected to maintain awareness of. If you have a small team and you are the sole administrator, be prepared to do a lot of work, as there are permissions that must be granted granularly that aren't the easiest to understand. --- ### Feature-Rich PSA Platform with Excellent Ticketing and Integrations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered ConnectWise PSA has been a key platform for our MSP, providing powerful ticketing and service management capabilities. The ticketing and ticket management features are particularly strong, allowing us to efficiently manage workloads, track customer issues, and maintain visibility across the service desk. Features such as child tickets, workflow automation, and reporting provide excellent flexibility for managing support operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ConnectWise PSA is an excellent platform for managing tickets and service delivery within an MSP environment. The ticketing and ticket management capabilities are among its strongest features, providing good visibility of workloads, customer issues, and service performance. Features such as child tickets, workflows, automation, and reporting help streamline day-to-day operations and improve efficiency. One of the biggest benefits is the extensive integration ecosystem. We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems. This helps our engineers work more efficiently and maintain better visibility across client environments. The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth. Overall, it's a powerful and reliable PSA solution that has become a critical part of our service delivery process. #### Cons The platform has a steep learning curve and can feel overwhelming at times due to the amount of information displayed on screen. New users may find navigation confusing until they become familiar with the interface. There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined. --- ### Connect Wise: Proceed at your own risk! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I am not a big fan of the platform overall. I have used it in multiple companies and each organization has either gotten rid of it or is in the process of doing so. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It tracks things and does a decent job of ticketing an management. I feel that workflows do help quite a bit. Configurations and many other features are helpful anyone. #### Cons I feel like it is extremely expensive and the customer support has gone way downhill since Kaseya took the brand over. Better scammer protection from a security perspective would be a welcome addition. --- ### Great PSA system is you take the time to set it up according to your needs - Overall rating: 5/5 - Reviewer: David L. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. #### Cons The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. --- ### Complete and does its job well, but pricey and stuck back in time... - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it is a good experience, however the lack of innovation, and new interface it has made us look elsewhere. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It integrates with everything. It does the work for what it is. It has all the features we want to have, from billing, ticketing, portals, etc. Ticket management is good. #### Cons Over the years, the interface has stayed the same. Not happy with this fact. Also, the cost is pretty high for what it provides. We are forced to buy separate products to complete everything. If it was priced lower with all the features bundled in, like Halo PSA, we would have been very happy. It is very hard to make things work, but once they work, they are top notch. --- Showing 1 - 10 of 348 Reviews [See All Reviews](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) ## ConnectWise PSA Popular Comparisons [N-central vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/solarwinds-n-central/)[Salesforce Sales Cloud vs ConnectWise PSA](https://www.softwareadvice.com/compare/2764-Salesforce/vs/91525-connectwise-manage/)[N-Sight Endpoint Management vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/msp-rmm/)[Syncro vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/syncro/)[IT Glue vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/it-glue/)[SuperOps vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/superops-ai/)[NinjaOne vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/ninjarmm/)[Zoho Assist vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/zoho-assist/)[Atera IT Management vs ConnectWise PSA](https://www.softwareadvice.com/help-desk/atera-profile/vs/connectwise-manage/)[Autotask PSA vs ConnectWise PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/connectwise-manage/)[Freshservice vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/freshservice/)[Pulseway vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/pulseway/)[JIRA Service Management vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/jira-service-management/) [Compare All Alternatives](https://www.softwareadvice.com/itsm/connectwise-manage-profile/alternatives/) ## Other Top Recommended Business Management Software [Contentverse](https://www.softwareadvice.com/cms/contentverse-profile/) **4.1** (19) Recently recommended **2** times [Trello](https://www.softwareadvice.com/project-management/trello-profile/) **4.5** (23647) Recently recommended **0** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (19024) Recently recommended **0** times [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) **4.4** (15781) Recently recommended **0** times Stuck Between Options? 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