--- title: "ConnectWise PSA Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ConnectWise PSA. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ConnectWise PSA is a good fit for you!" source_url: "https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Management Software](https://www.softwareadvice.com/business-management/) / [ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/) / ConnectWise PSA Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/itsm/connectwise-manage-profile/) Reviews [Alternatives](https://www.softwareadvice.com/itsm/connectwise-manage-profile/alternatives/) # ConnectWise PSA User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 281 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.7/5 - Value for money: 3.7/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 114 reviews (41%) - 4 stars: 107 reviews (38%) - 3 stars: 39 reviews (14%) - 2 stars: 10 reviews (4%) - 1 star: 11 reviews (4%) ### Most mentioned pros - ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. - ConnectWise PSA has been a key platform for our MSP, providing powerful ticketing and service management capabilities. - ConnectWise PSA is an excellent platform for managing tickets and service delivery within an MSP environment. ### Most mentioned cons - The platform has a steep learning curve and can feel overwhelming at times due to the amount of information displayed on screen. - Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly. - Workflows run on a 10-minute timer rather than constantly-Ticket templates can only be applied after creating tickets-Opportunity templates don’t exist-No way to standardize note creation that impact status and email CC-No way to standardize time entry creation using templates that impact status and email CC-Client’s e-mail address does not appear on opportunities-No way to add in-line pictures to opportunities. ## ConnectWise PSA customer reviews Showing reviews 1-25 of 281 (page 1). ### Still Happy to use PSA - Overall rating: 5/5 - Reviewer: Julee C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is currently still our choice for the product that holds our data together and allows us to provide adequate and timely support to our clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We are able to contain all of our information in a single location and able to access easily. The additional integrations continue to be a huge benefit for our company. #### Cons While it is easy to reach out/create a support ticket, it often takes longer to find a resolution and at times understanding is a challenge. #### Reasons for switching to ConnectWise PSA We made the switched from 3 products to 1, not the product listed above. The products we used are not included in the list but you cannot leave it blank and 'not listed' is not an option. We made this change to simplify our support and enable our technicians to provide excellent support to our clients. --- ### 4 Year Veteran of ConnectWise PSA Reviews the Platform - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like a large portion of what it offers. Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very customizable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the inclusion of everything a new or existing MSP needs. From ticketing to finance to projects everything you need is right there. #### Cons The interface is ugly and cannot be customized like other brands. It looks really old and doesnt seem to have every really gone through a design change. #### Reasons for switching to ConnectWise PSA I went to another company that had this in place and loved ConnectWise. --- ### Powerful ticketing tool with lot of integrated features - Overall rating: 4/5 - Reviewer: Christopher J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fully featured, fully integrated with products like Automate and Control. The latest version lets you connect to machines directly from the ticket which is fantastic. Auvik and LogicMonitor connectivity lets them create tickets when alerts fire (and Auvik will even close tickets that clear) #### Cons Working in the back end and templates can be a little cumbersome, but worth sticking with it for the things it can do. --- ### Connect Wise: Proceed at your own risk! - Overall rating: 1/5 - Reviewer: Jim H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I am not a big fan of the platform overall. I have used it in multiple companies and each organization has either gotten rid of it or is in the process of doing so. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It tracks things and does a decent job of ticketing an management. I feel that workflows do help quite a bit. Configurations and many other features are helpful anyone. #### Cons I feel like it is extremely expensive and the customer support has gone way downhill since Kaseya took the brand over. Better scammer protection from a security perspective would be a welcome addition. #### Reasons for switching to ConnectWise PSA I moved jobs to this place. I had used Freshdesk in other orgs. --- ### ConnectWise PSA Review - Overall rating: 4/5 - Reviewer: Danny T. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered ConnectWise PSA allows the service department to work seamlessly with each other. Allows for lots of automation through workflows as well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ConnectWise PSA is feature rich. Lots of flexibility with ticket workflow. Asio integration is getting better with new workflows as well. #### Cons Too many lurched products that were bolted on and not natively integrated. NOC team doesn’t use the same ticketing system but it is integrated. SOC team doesn’t use the PSA ticketing system at all. #### Reasons for choosing ConnectWise PSA At the time it was the industry leader with the most integrations. --- ### Complete and does its job well, but pricey and stuck back in time... - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it is a good experience, however the lack of innovation, and new interface it has made us look elsewhere. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It integrates with everything. It does the work for what it is. It has all the features we want to have, from billing, ticketing, portals, etc. Ticket management is good. #### Cons Over the years, the interface has stayed the same. Not happy with this fact. Also, the cost is pretty high for what it provides. We are forced to buy separate products to complete everything. If it was priced lower with all the features bundled in, like Halo PSA, we would have been very happy. It is very hard to make things work, but once they work, they are top notch. #### Reasons for choosing ConnectWise PSA I did not know better. When we jumped on CW PSA, it was the only game in town. --- ### Feature-Rich PSA Platform with Excellent Ticketing and Integrations - Overall rating: 5/5 - Reviewer: Josh D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered ConnectWise PSA has been a key platform for our MSP, providing powerful ticketing and service management capabilities. The ticketing and ticket management features are particularly strong, allowing us to efficiently manage workloads, track customer issues, and maintain visibility across the service desk. Features such as child tickets, workflow automation, and reporting provide excellent flexibility for managing support operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ConnectWise PSA is an excellent platform for managing tickets and service delivery within an MSP environment. The ticketing and ticket management capabilities are among its strongest features, providing good visibility of workloads, customer issues, and service performance. Features such as child tickets, workflows, automation, and reporting help streamline day-to-day operations and improve efficiency. One of the biggest benefits is the extensive integration ecosystem. We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems. This helps our engineers work more efficiently and maintain better visibility across client environments. The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth. Overall, it's a powerful and reliable PSA solution that has become a critical part of our service delivery process. #### Cons The platform has a steep learning curve and can feel overwhelming at times due to the amount of information displayed on screen. New users may find navigation confusing until they become familiar with the interface. There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined. --- ### A comprehensive system that requires a major upfront time investment - Overall rating: 4/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have learned a lot of what this system can do over the years, I know that there is a lot more that it promises that I haven't been granted access to because the owner can't figure out how to grant those permissions. Utilize the support staff early and often in your onboarding to make sure you get plain words to describe how to do what you want. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ability to create templates and flows are very helpful for repeated tasks. There are more features than you can be reasonably expected to maintain awareness of. The Ticket management features let you find ticket history grouped by company, customer, and even endpoint. If you have a large team, you can delegate different permissions to them #### Cons There are more features than you can be reasonably expected to maintain awareness of. If you have a small team and you are the sole administrator, be prepared to do a lot of work, as there are permissions that must be granted granularly that aren't the easiest to understand. --- ### ConnectWise for Our Business - Overall rating: 4/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We’ve been using ConnectWise PSA for a while now, and it’s really helped us pull everything together in one place. Before, we were juggling tickets, projects, billing, and reporting across different systems, but now it all lives under one roof. That makes it a lot easier to keep track of what’s going on with our team and with clients. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros We use ConnectWise PSA exclusively at our MSP. The ticketing system provides accountability for instances from open to close across all departments of our business. #### Cons I find the program difficult for new hires to "jump in" on. My more seasoned agents have no issues with the application, but there is a steep learning curve because much of the navigation from tab to tab and section to section does not happen intuitively. --- ### An ageing interface built but a rock solid foundation - Overall rating: 4/5 - Reviewer: Philippe C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Connectwise preety much wrote the book on PSA. The have a very robust fondation and the ticketing system and management is very mature. #### Cons The interface needs a rework, the GUI is aging and iT,s starting to show compared to newer PSAs like NinjaRMM --- ### Integrations, Tie-ins, and Control - Overall rating: 5/5 - Reviewer: Alex B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ConnectWise is my guidance during my day. Issues from our device management system create tickets that are added to my Outlook calendar for action. Everybody I may have to reach out to for a ticket is normally already in the system so a couple of clicks get me their info and sends off the notifications I need. The service agreement details are also available so I know what metrics I need to operate under. Peripheral things I used to need to look up in different systems are all now available in one place allowing me to focus on the technical task at hand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration of services is great. This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path. From issue detection to tech action to client notification to resolution, ConnectWise handled all the tracking making sure our service agreement metrics were met. #### Cons Since the integrations are extensive, the configuration can be as well. Unsurprisingly, if you tie in everything that you can, the setup and maintenance grows. --- ### A Powerful Tool with Room to Improve - Overall rating: 5/5 - Reviewer: Derek D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, ConnectWise PSA has been a solid tool for managing our IT services. It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas like projects and reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing. It helped us stay organized and save time with its automation features. #### Cons The project management tools felt a bit clunky and not as user-friendly as the rest of the system. Reporting could also be hard to customize and wasn’t always easy to get the info we needed quickly. --- ### Stay away from ConnectWise - Overall rating: 2/5 - Reviewer: Tim L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overal experience is not the best. Would like to have better support and a more reliable program #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros When the software works it works. That is about the best I can say about the software #### Cons Software support is the absolute worst. Everyone works remote, there is no supervision and they decide to get to tickets when they want to. Software is buggy and they can't figure out why integrations with the ERP software doesn't work. --- ### Smooth, easy to use - Overall rating: 4/5 - Reviewer: ASHLEY V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I enjoyed using ConnectWise for all our client's needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I enjoyed the ease of the navigating through the site. #### Cons The cost was a little high in my opinion. --- ### CW Manage is our Mission Critical Ticketing Solution - Overall rating: 4/5 - Reviewer: Brian H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the product works as we need it to work. When there is a problem, it is normally handled well with some exceptions. The overall customer service experience could be better. Have also read some nightmare stories about the process of leaving / migrating away from CW Manage. Hopefully we don't need to go that route in the future, as most of our processes depend on CW Manage working as expected. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros There is a learning curve, mainly due to how much the software can do. That does mean it can be a little complex at times, but at the same time makes it extremely powerful and flexible to fit our needs. We are able to manage tickets across our client base, including project tickets. We can create and edit configurations and attach them to the tickets (example: a server or printer), and then go back and track down ongoing/consistent issues with specific pieces of hardware or software easily. Outlook calendar integration is nice (when it works as expected). We can send out mass email communications to our client base on demand. We utilize this software in so many ways, it can be daunting to a newcomer. #### Cons There is a more recent track record of updates breaking crucial things, such as Outlook calendar integration. Our on-prem instance (not cloud) of CW Manage ceased to function some months ago due to an Amazon Web Services outage, which should not have been an issue with an on-prem server instance. Level 1 support can be laughably bad at times. The company seems to be making a serious effort to improve on these things, but they still appear to have a ways to go until they are at that point of having a consistent and stable product (especially when updates are involved). --- ### Solid suite for smaller MSP's - Overall rating: 4/5 - Reviewer: Shaun G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros CWM meets our needs in so many ways. It's designed to be used by businesses like ours and meets nearly all our requirements without needing to be heavy upfront development to become functional. #### Cons There are limitations and customizations you'll wish for that it just cannot accommodate. There is a "right" way to use it that most companies will not likely align with 100%. --- ### Robust software - Overall rating: 5/5 - Reviewer: Angela H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The support is really good, which is important as sometimes the settings are hard to get right. I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get things flowing correctly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are a lot of built-in features. It is good for being able to share information between departments. However, there are so many different features, it can be overwhelming for new employees when they first start. It seems to take people a while to really get the hang of it. It is nice having sales being able to see the same invoices as accounting, which saves time of having to send them to them when they have questions. #### Cons The reporting features. While they have a report writer, it is quite difficult to use. It is also chronically slow to load. The second thing is it also seems like in the last year I've had more of my tabs lock up in all areas. --- ### ConnectWise PSA - Overall rating: 4/5 - Reviewer: Alan S. - Product usage: Used unspecified for unspecified - Reviewed: March 2011 - Review source details: This review was submitted organically. No incentive was offered I would highly recommend IT firms looking to improve their internal efficiency and client support look at CW for a PSA tool. The software is stable, support is great, and updates arrive quickly. Access to your data can be gained through any web browser, iphone / droid apps, or through the native .net application. Many vendors are writing to the CW API allowing for real-time data integration from products such as backup solutions, spam and virus filtering, firewall statistics and even sales opportunities. CW integrates with MANY RMM solutions providing even greater management capabilities. The biggest benefit is by far the great and active ConnectWise community. We are very involved with the ConnectWise users group on a quarterly basis and we attend the partner summit (ITNation) annually. If you are only looking for PSA software, ConnectWise can fulfill that need. If you're looking for a great community of business peers, ConnectWise will bring an even greater ROI. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros We've used ConnectWise since 2007, and over the years, the product has seen a multitude of feature improvements and enhancements. For an IT consulting firm looking to track client agreement invoicing, service level agreements, employee productivity, sales opportunities, marketing campaignment management, or inventory and purchasing, ConnectWise can do it with flying colors. From a client perspective, ConnectWise makes it easy for end users to submit service requests as well as get the status of said requests. An integrated web portal for clients allows the review of hardware and software assets, service request approvals, and invoice reviews. Additionally, for our larger clients, we've been able to extend service capabilities to in-house IT providers while hosting them through our installation. Due to the great support, active community, and rapid development, I can't imagine running my business without ConnectWise. While the software is great, the community is even better. #### Cons I ranked Ease of Implementation as 3 stars. Keep in mind that we implemented CW in 2007, so much of the onboarding may be different today. Given the capabilities of the software, some pain should be anticipated and expected as you learn how to utilize the software. Additionally, setting up the integration between ConnectWise and other 3rd party apps can take some time. With most applications, you setup 1 or 2 API accounts, grant access, and test the integration. Some integration takes more time. One example is the integration for QuickBooks. To really get the accounting side setup, expect to spend some time and money working with a qualified accountant (if you don't have one on staff) to ensure all data is passing through and classified correctly. Even with the cons of setup, the ConnectWise University is very well done. Video tutorials are available on almost any aspect of management, and step-by-step checklists are available for just about any multi-step process. --- ### ConnectWise PSA is great for keeping track of all our projects and client communication in one place. - Overall rating: 5/5 - Reviewer: Alexia F. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love how easy it is to create and track tickets, and the built-in CRM is a game-changer for our team. #### Cons The interface can be a bit overwhelming at first, and the learning curve is steep for new users. --- ### ConnetWise - Best for Mid-Range Players - Overall rating: 5/5 - Reviewer: Mitesh P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Integration with different software is easy part. Creation of dashboard configuration is easy. Can create multiple workflows. #### Cons Biggest con is there Help Desk Support system. They does not provide support on Time. #### Reasons for choosing ConnectWise PSA Cheaper than the products which are available in Market. --- ### RMM tool for me and my team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like the real time monitoring and remote management. You can concurrently gather performance data. In addition, you can connect to multiple workstations. #### Cons I have no negative feedback yet during the 9months that I have been using the software --- ### Full of features - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Work ok for all our need but sometime it feel too heavy, you need to learn to work with it since its not the most intuitive solution on the market #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros CW is really feature richMaybe sometime too much #### Cons ExpressiveHard to used for quote and proposition follow --- ### Connectwise Manage review - Overall rating: 4/5 - Reviewer: Jason M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is our PSA for the entire support team and in general most of our users are happy with ut #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The scope of features and works it covers. As an MSP it supports us quite well #### Cons The CRM function and lack of proper Marketing capabilities #### Reasons for switching to ConnectWise PSA Features --- ### Boosting Productivity with Automated and Centralized Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros ConnectWise PSA has been a valuable asset for managing my business operations, offering a single platform to handle project management, ticketing, and billing. The software's automation features have saved me time, allowing me to focus on growing my business. The integrations with other tools have streamlined my workflow, and the reporting functions provide insights to make informed decisions. Overall, ConnectWise PSA has helped me stay organized and efficient. #### Cons ConnectWise PSA's setup can be time-consuming. Be prepared to invest effort in configuration. --- ### Connectwise runs our operation - Overall rating: 4/5 - Reviewer: Michael G. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ConnectWise Manage works very well for our business. We have invested in most of the components and integrations that we can get to properly manage our teams and out clients. Overall it is a good system for managing an IT service and support operation #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We use Connectwise Manage to run all of the aspect of our daily operations. Its ticket and issue management functionalities work very well for an IT service and support organization and they have thought of many of the challenges that we encounter every day #### Cons Reporting from ConnectWise can be challenging. The canned reported often lack some piece of information that we would like and they are not formatted properly to download and manipulate in Excel. We complement this using custom data sets in BrightGauge and create reports and download from there but it is time consuming and resource intensive to create these with the limited knowledge of the database that we have. ## More reviews [Next reviews](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/?page=2) --- ConnectWise PSA Reviews, Pros and Cons - 2026 Software Advice