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> Reviews of ConnectWise PSA. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ConnectWise PSA is a good fit for you!

Source: https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews

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ConnectWise PSA Reviews

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[Overview](https://www.softwareadvice.com/itsm/connectwise-manage-profile/)

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# ConnectWise PSA Reviews

## Reviews Summary

## Overall Rating

4.1

* * *

## Ratings Breakdown

5

(113)

4

(105)

3

(38)

2

(10)

1

(11)

## Secondary Ratings

Ease-of-use

3.7

Customer Support

3.7

Value for money

3.7

Functionality

4.1

* * *

### Pros

"ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools."

"This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path. "

"Been using it for 8 years now, really great for ticket management, automation, customer support is quick too"

### Cons

"Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly."

"Workflows run on a 10-minute timer rather than constantly-Ticket templates can only be applied after creating tickets-Opportunity templates don’t exist-No way to standardize note creation that impact status and email CC-No way to standardize time entry creation using templates that impact status and email CC-Client’s e-mail address does not appear on opportunities-No way to add in-line pictures to opportunities."

"Inventory with ConnectWise is cumbersome and does not work well with our business model. "

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ConnectWise PSA Reviews, Pros and Cons - 2026 Software Advice