--- title: "ConnectWise PSA vs HaloITSM - 2026 Comparison - Software Advice" description: "ConnectWise PSA vs HaloITSM - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/haloitsm/" page_type: "comparison" language: "en" --- [Home](https://www.softwareadvice.com/) / [IT Service Software](https://www.softwareadvice.com/it-service/) / ConnectWise PSA vs HaloITSM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated August 3, 2026 # ConnectWise PSA vs. HaloITSM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated August 3, 2026 # ConnectWise PSA vs. HaloITSM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/itsm/connectwise-manage-profile/) [ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/) 4.1 [(279)](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: - Integrations - Technical Services Cons: - Performance and Speed Who uses ConnectWise PSA Based on 279 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (63%) - Top use cases: Managed Service Providers (MSP) (22%), Help Desk (13%) and IT Management (12%) 61% of users recommend this product [](https://www.softwareadvice.com/itsm/haloitsm-profile/) [HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/) 4.7 [(44)](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/) Starting Price £45.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses HaloITSM Based on 44 reviews - Top use cases: Service Desk (32%), Help Desk (27%) 88% of users recommend this product [](https://www.softwareadvice.com/itsm/connectwise-manage-profile/) ConnectWise PSA 4.1 [(279)](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) [](https://www.softwareadvice.com/itsm/haloitsm-profile/) HaloITSM 4.7 [(44)](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.1 Based on 279 reviews Ease of use 3.7 Value for money 3.7 Customer support 3.7 Functionality 4.1 4.7 Based on 44 reviews Ease of use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.7 Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 323 reviews from IT Service * * * Backup and Recovery 3.5 Help Desk Management 5.0 IT Asset Management N/A Patch Management 3.8 Prioritization N/A Problem Management N/A Backup and Recovery N/A Help Desk Management N/A IT Asset Management N/A Patch Management N/A Prioritization 4.3 Problem Management 4.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ AuvikNot enough reviews ](https://www.softwareadvice.com/observability/auvik-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/)[ Sage 50 AccountingNot enough reviews ](https://www.softwareadvice.com/accounting/sage-50cloud-profile/) [ TeamViewer ONENot enough reviews ](https://www.softwareadvice.com/voip/teamviewer-profile/)[ Microsoft TeamsNot enough reviews ](https://www.softwareadvice.com/voip/microsoft-teams-profile/)[ BeyondTrust Remote SupportNot enough reviews ](https://www.softwareadvice.com/help-desk/bomgar-profile/) ## Reviews * * * JD Josh D.IT Support EngineerInformation Technology and Services, 11-50 employees "ConnectWise PSA has been a key platform for our MSP, providing powerful ticketing and service management capabilities." Jul 20, 2026 JD Josh D.IT Support EngineerInformation Technology and Services, 11-50 employees "The platform has a steep learning curve and can feel overwhelming at times due to the amount of information displayed on screen." Jul 20, 2026 VR Verified ReviewerIT Infrastructure EngineerEntertainment, 501-1000 employees "The interface is modern and intuitive, making it easy for both IT staff and end users to log and manage requests." Apr 22, 2026 AC Ash C.IT Operations ManagerHealth, Wellness and Fitness, 501-1000 employees "My biggest frustration with HaloITSM is the support documentation and training videos. While the platform itself is incredibly powerful and customisable, the official resources don’t always keep up." Jun 25, 2025 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [N-central vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/solarwinds-n-central/)[Salesforce Sales Cloud vs ConnectWise PSA](https://www.softwareadvice.com/compare/2764-Salesforce/vs/91525-connectwise-manage/)[Zendesk Suite vs HaloITSM](https://www.softwareadvice.com/compare/26892-Zendesk/vs/343984-haloitsm/)[Freshdesk vs HaloITSM](https://www.softwareadvice.com/crm/freshdesk-profile/vs/haloitsm/)