--- title: "HaloITSM Software Reviews, Demo & Pricing - 2026" description: "Review of HaloITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/itsm/haloitsm-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Service Desk Software](https://www.softwareadvice.com/service-desk/) / HaloITSM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/) # HaloITSM Review From £40-£49/year Free trial 2 plans Wondering if HaloITSM is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview HaloITSM 4.7 [(44)](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/) Pricing Starting at £40.00 per user per year ### About HaloITSM HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. HaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems. Pricing is charged per user, per month, and is billed annually. Support is offered via phone or email. Wondering if HaloITSM is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. ## HaloITSM User Interface ## Popular HaloITSM Alternatives Main Product HaloITSM 4.7 [(44)](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.56Value for money - 4.69Customer support - 4.68Functionality Pricing Starting at £40.00 per year Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3472)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(794)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## HaloITSM Pricing and Plans Starting price: £40.00 per year Free Trial Free Version The all-in-one for everyone £49.00 per user, per month Plan includes: - Artificial Intelligence - Auto-Asset Discovery - Change Control - Configuration Management - Contract Management - Dashboard - Incident Management - Inventory Management - Knowledge Base - Mobile App Read More Enterprise £40.00 per user, per year Plan includes: - Artificial Intelligence - Auto-Asset Discovery - Change Control - Configuration Management - Contract Management - Dashboard - Incident Management - Inventory Management - Knowledge Base - Mobile App Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HaloITSM Features - Popular features found in Service Desk Change Management CMDB IT Asset Management Mobile Access Prioritization Problem Management Real-Time Notifications Remote Access/Control Reporting & Statistics Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management - More features of HaloITSM Access Controls/Permissions Active Directory Active Directory Integration Activity Dashboard Activity Tracking Adaptive Learning AI Copilot AI Summarization AI Text Generation AI Text Summarization Alerts/Escalation Alerts/Notifications Analytics API Approval Process Control Asset Discovery Asset Lifecycle Management Asset Policy Management Asset Tracking Attachments/Screencasts Audit Management Audit Trail Automated response Automated Responses Automated Routing Automate Ticket Routing Autonomous Task Execution Autoresponders Availability Management Barcode/Ticket Scanning Benchmarking Call Center Management Capacity Management Chatbot Chat/Messaging Client Portal Cloud Asset Inventory Collaboration Tools Communications Management Compliance Management Compliance Tracking Configurable Workflow Configuration Management Constant Monitoring Contract/License Management Conversation Intelligence Corrective and Preventive Actions (CAPA) Cost Tracking CRM Cross-system Integration Customer Database Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Creation Data Import/Export Data Mapping Data Security Data Visualization Decision Making Device Auto Discovery Disaster Recovery Document Management Drag & Drop Email Alerts Email Management Email Templates Email to Case Event Logs Forms Management Generative AI Hardware Asset Inventory Help Desk Management Impact Management Inbox Management Incident Management Incident Reporting Interaction Tracking Inventory Management Investigation Management Issue Management IT Asset Tracking IT Incident Management IT Risk Management Key Performance Indicators Knowledge Base Management Knowledge Base/Ticket Integration Knowledge Management Language Detection License Management Live Chat Localization Automation Macros/Templated Responses Maintenance Management Maintenance Scheduling Mobile Mobile Alerts Mobile App Mobile Asset Inventory Mobile User Support Monitoring Multi-Channel Communication Multi-Language Multiple Data Sources Multi-step Planning Natural Language Interaction On Call Scheduling OSHA Compliance Performance Metrics Performance Monitoring Personalization Predictive Analytics Proactive Assistance Procurement Management Project Management Queue Management Real-Time Chat Real-Time Monitoring Real-Time Reporting Relationship Mapping Release & Deployment Release Management Reminders Reporting Reporting/Analytics Request Assignment Requisition Management Resource Allocation & Planning Risk Alerts Risk Analysis Risk Assessment Safety Incident Management Scheduled/Automated Reports Secure Data Storage Service Catalog Service History Service Request Management Single Sign On Social Media Integration Software Asset Inventory SSL Security Standardization Status Tracking Supplier Management Support Ticket Tracking Surveys Surveys & Feedback Task Automation Task Management Third-Party Integrations TIcket Accuracy Ticket Assignment Ticket Collaboration Ticket Creation User Experience Ticket Management Ticket Response User Experience Time Tracking User Management User, Role, and Access Management Video Chat Voice Recognition Widgets Workflow Workflow Automation Workflow Management ## HaloITSM Integrations TeamViewer ONE Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review BeyondTrust Remote Support Integration rated undefined from -1 review Webex Suite Integration rated undefined from -1 review Xero Integration rated undefined from -1 review Dynamics 365 Integration rated undefined from -1 review See all 42 integrations ## HaloITSM User Reviews ## HaloITSM customer ratings - Overall rating: 4.7/5 - Total reviews: 44 ### Rating distribution - 5 stars: 30 reviews (68%) - 4 stars: 14 reviews (32%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.7/5 --- ### Customer Support By nethelpdesk - Overall rating: 4/5 - Reviewer: Stella K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered It is good for a small medium enterprise #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to easily pullout reports even when they is alot data to export #### Cons Nethelpdesk software one cannot be able to randomly search a ticket using key words that were used by the client when logging in the site #### Reasons for choosing HaloITSM The cost was more friendly #### Reasons for switching to HaloITSM More applications and uses -Would be used for both Customer support and Finance support --- ### Slick web application with excellent support - Overall rating: 5/5 - Reviewer: Jacob W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered We replaced our previous outdated ticket management system, like for like, as well as getting some much needed added features. Such as automated SLA tracking and assignment, as well as automated report generation and distribution. It's saved us countless hours of administration work in the reporting process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NetHelpDesk (specifically the web app variant) is a slick, modern and powerful ticket management system, unlike the vast majority of its competitors it has a very clean interface, which in turn is customization. It's the fastest ticketing software I've ever used, at least in the cloud based environment. Customisation was a breeze thanks to the very knowledgeable and helpful consultants who were sent to our offices for the initial configuration of the system, they gave great advice and made understanding how the configuration sat together a breeze. #### Cons For the most part the system is excellent, a few small cons: Configuration can be quite repetitive, as the solution is primarily rule based, so you find yourself entering lots of rules which are slightly different from each other, if at any point you decide to overhaul something like your priority matrix, but with a little thought during implementation, you should only need to do this once. #### Reasons for switching to HaloITSM vFire could not provide the functionality we needed. --- ### Multi Function - Overall rating: 4/5 - Reviewer: Paul M. - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Would Recommend - Overall rating: 5/5 - Reviewer: Ashley B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It works great for what we need it for and it makes getting back to employees/ internal customer service so effective and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, easy to navigate, straight forward #### Cons You kind of have to know where to click to see the newest tickets. --- ### BA Review - HaloITSM - Overall rating: 4/5 - Reviewer: Smit P. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Easy to use and manage IT tickets. UI is okay, not too fancy and not too dull. #### Cons Sometimes the software takes time to load and function properly. --- ### Great Solution with intuitive UX making onboarding and customisation a breeze - Overall rating: 5/5 - Reviewer: DAryl U. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A great company to partner with from initial scoping to onboarding to continuous improvement, not overly pushy sales team...unlike some other companies I approached. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent onboarding process, and access to an excellent support that really ensure we where able to launch the service desk with ease and continue to add new features to our users as adoption increases. there are new features regularly added to the system too. The Licensing model is plan simple and fair, you get access to everything per agent account ... no bolt on or upgrades need so active more modules as you mature #### Cons Asset Management is a relatively basic however integrates well with other modules, I would say I am comparing to dedicated Asset Management products #### Reasons for choosing HaloITSM We opted for Halo due to the licensing method and consultancy as part of the onboarding process #### Reasons for switching to HaloITSM We wanted a more feature rich solution that supported the trusts growing central services department --- ### A great helpdesk ticketing and tracking system - Overall rating: 5/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered On the few occasions we have had to request technical support at NetHelpDesk, they have always been very responsive and helpful. Keeping track of hours used on contracts is simple and allows us to easily and accurately bill our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using NetHelpDesk for two years now and have been extremely pleased with its performance and reliability over this time. It is very easy to use with a very user friendly interface that is adaptable to suit our needs. The reporting function is also simple to use and you can create your own bespoke reports. #### Cons Can look to be a little bit overwhelming at first. --- ### Servicedesk management - Overall rating: 5/5 - Reviewer: Anthony C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered The NetHelpDesk team are always on hand to support and consistently go the extra mile to ensure we are getting the most from the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, Constantly evolving ITIL compliant service desk. Stable platform. Recently moved to the web interface and all the team are finding it extremely intuitive to work with. #### Cons Very little, other than limited native integration with other products that we utilise. --- ### Best Help desk software to-date! - Overall rating: 5/5 - Reviewer: Max M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Fantastic!!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Web-based. 3CX phone integration, SCCM integration for Asset tracking. Very customisable and new features being added regularly. A nice dashboard that shows help desk stats. A LOT cheaper than competitors for a far superior product. #### Cons Can be a little tricky to configure. We opted to get NHD to setup and configure it for us, well worth the extra money. --- ### Innovative Helpdesk Software. - Overall rating: 5/5 - Reviewer: Oluwafemi M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered resolving, reducing and solving problems encountered daily. and finding long lasting solutions to some of the company's frequent IT & Maintenance issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use , and accessible to you anywhere at any giving time of the day. The IT & Facility Team are happy with the method at which ticket are been resolved, assigned, reassigned and triage to each and every member of each team. #### Cons haven't find any at the moment. --- Showing 1 - 10 of 44 Reviews [See All Reviews](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/) ## HaloITSM Popular Comparisons [Zendesk Suite vs HaloITSM](https://www.softwareadvice.com/compare/26892-Zendesk/vs/343984-haloitsm/)[Freshdesk vs HaloITSM](https://www.softwareadvice.com/crm/freshdesk-profile/vs/haloitsm/)[Milvus vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/milvus/)[Freshservice vs HaloITSM](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/haloitsm/)[LiveAgent vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/liveagent/)[Supremo Remote Desktop vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/supremo/)[ServiceNow vs HaloITSM](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/343984-haloitsm/)[JIRA Service Management vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/jira-service-management/)[SysAid vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/sysaid-it-crm/)[TeamDynamix vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/teamdynamix/)[ManageEngine ServiceDesk Plus vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/manageengine-servicedesk-plus/)[Spiceworks Cloud Help Desk vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/spiceworks/)[SolarWinds Service Desk vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/samanage/)[TeamViewer ONE vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/teamviewer/) ## Other Top Recommended Service Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **9** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (794) Recently recommended **4** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **3** times [Unifize](https://www.softwareadvice.com/collaboration/unifize-profile/) **4.7** (11) Recently recommended **2** times Stuck Between Options? 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