# HaloITSM Software Reviews, Demo & Pricing - 2026 > Review of HaloITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/itsm/haloitsm-profile/alternatives --- [Home](https://www.softwareadvice.com/) / [Service Desk Software](https://www.softwareadvice.com/service-desk/) / HaloITSM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/) # HaloITSM 2026: Benefits, Features & Pricing Wondering if HaloITSM is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview HaloITSM 4.7 [(44)](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/) Pricing Starting at £45.00 per month ### About HaloITSM HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. HaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems. Pricing is charged per user, per month, and is billed annually. Support is offered via phone or email. Wondering if HaloITSM is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. ## HaloITSM User Interface ## Popular HaloITSM Alternatives Main Product HaloITSM 4.7 [(44)](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.56Value for money - 4.69Customer support - 4.68Functionality Pricing Starting at £45.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## HaloITSM Pricing and Plans Starting price: £45.00 per month Free Trial Free Version The ITSM System £45.00 per user, per month Plan includes: - Artificial Intelligence - Auto-Asset Discovery - Change Control - Configuration Management - Contract Management - Dashboard - Incident Management - Inventory Management - Knowledge Base - Mobile App Read More Enterprise Pricing available upon request Plan includes: - Artificial Intelligence - Auto-Asset Discovery - Change Control - Configuration Management - Contract Management - Dashboard - Incident Management - Inventory Management - Knowledge Base - Mobile App Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HaloITSM Features - Popular features found in Service Desk Change Management CMDB IT Asset Management Mobile Access Prioritization Problem Management Real-Time Notifications Remote Access/Control Reporting & Statistics Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management - More features of HaloITSM Access Controls/Permissions Active Directory Integration Activity Dashboard Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications Analytics API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Automated Routing Availability Management Barcode/Ticket Scanning Benchmarking Capacity Management Chat/Messaging Client Portal Collaboration Tools Communications Management Compliance Management Compliance Tracking Configurable Workflow Configuration Management Contract/License Management Corrective and Preventive Actions (CAPA) Cost Tracking Customer Database Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Creation Data Import/Export Data Mapping Data Visualization Device Auto Discovery Disaster Recovery Document Management Drag & Drop Email Alerts Email Management Email Templates Event Logs Forms Management Help Desk Management Impact Management Incident Management Incident Reporting Inventory Management Investigation Management Issue Management IT Asset Tracking IT Incident Management IT Risk Management Knowledge Base Management Knowledge Management License Management Live Chat Localization Automation Macros/Templated Responses Maintenance Management Maintenance Scheduling Mobile Alerts Monitoring Multi-Channel Communication Multi-Language On Call Scheduling OSHA Compliance Performance Metrics Performance Monitoring Procurement Management Project Management Real-Time Chat Real-Time Monitoring Real-Time Reporting Relationship Mapping Release & Deployment Release Management Reminders Reporting/Analytics Request Assignment Requisition Management Resource Allocation & Planning Risk Alerts Risk Analysis Risk Assessment Safety Incident Management Scheduled/Automated Reports Service Catalog Service History Service Request Management Single Sign On Social Media Integration SSL Security Status Tracking Supplier Management Support Ticket Tracking Surveys & Feedback Task Management Third-Party Integrations Ticket Management User Management Widgets Workflow Management ## HaloITSM Integrations TeamViewer ONE Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review BeyondTrust Remote Support Integration rated undefined from -1 review Webex Suite Integration rated undefined from -1 review Xero Integration rated undefined from -1 review Dynamics 365 Integration rated undefined from -1 review See all 42 integrations ## HaloITSM User Reviews Overall Rating 4.7 Ratings Breakdown 5 68% 4 32% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.7 Stella K. Verified reviewer Information Technology and Services 201-500 employees Used daily for more than 2 years Review source Reviewed September 2019 Customer Support By nethelpdesk 4 It is good for a small medium enterprise Ratings Breakdown 3 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The ability to easily pullout reports even when they is alot data to export Cons: Nethelpdesk software one cannot be able to randomly search a ticket using key words that were used by the client when logging in the site Reasons for choosing HaloITSM The cost was more friendly Reasons for switching to HaloITSM More applications and uses -Would be used for both Customer support and Finance support Read More JW Jacob W. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 6 months Review source Reviewed October 2019 Slick web application with excellent support 5 We replaced our previous outdated ticket management system, like for like, as well as getting some much needed added features. Such as automated SLA tracking and assignment, as well as automated report generation and distribution. It's saved us countless hours of administration work in the reporting process. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: NetHelpDesk (specifically the web app variant) is a slick, modern and powerful ticket management system, unlike the vast majority of its competitors it has a very clean interface, which in turn is customization. It's the fastest ticketing software I've ever used, at least in the cloud based environment. Customisation was a breeze thanks to the very knowledgeable and helpful consultants who were sent to our offices for the initial configuration of the system, they gave great advice and made understanding how the configuration sat together a breeze. Cons: For the most part the system is excellent, a few small cons: Configuration can be quite repetitive, as the solution is primarily rule based, so you find yourself entering lots of rules which are slightly different from each other, if at any point you decide to overhaul something like your priority matrix, but with a little thought during implementation, you should only need to do this once. Reasons for switching to HaloITSM vFire could not provide the functionality we needed. Read More PM Paul M. Mechanical or Industrial Engineering 51-200 employees Used daily for more than 2 years Review source Reviewed January 2017 Multi Function 4 We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Read More AB Ashley B. Verified reviewer Government Administration 201-500 employees Used daily for less than 6 months Review source Reviewed January 2025 Would Recommend 5 It works great for what we need it for and it makes getting back to employees/ internal customer service so effective and efficient. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: User friendly, easy to navigate, straight forward Cons: You kind of have to know where to click to see the newest tickets. Read More SP Smit P. Verified reviewer Capital Markets 51-200 employees Used daily for less than 12 months Review source Reviewed January 2025 BA Review - HaloITSM 4 Ratings Breakdown 5 Ease of use 4 Functionality Pros: Easy to use and manage IT tickets. UI is okay, not too fancy and not too dull. Cons: Sometimes the software takes time to load and function properly. Read More DU DAryl U. Verified reviewer Education Management 501-1000 employees Used daily for less than 2 years Reviewed April 2022 Great Solution with intuitive UX making onboarding and customisation a breeze 5 A great company to partner with from initial scoping to onboarding to continuous improvement, not overly pushy sales team...unlike some other companies I approached. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Excellent onboarding process, and access to an excellent support that really ensure we where able to launch the service desk with ease and continue to add new features to our users as adoption increases. there are new features regularly added to the system too. The Licensing model is plan simple and fair, you get access to everything per agent account ... no bolt on or upgrades need so active more modules as you mature Cons: Asset Management is a relatively basic however integrates well with other modules, I would say I am comparing to dedicated Asset Management products Reasons for choosing HaloITSM We opted for Halo due to the licensing method and consultancy as part of the onboarding process Reasons for switching to HaloITSM We wanted a more feature rich solution that supported the trusts growing central services department Read More John S. Verified reviewer Computer Networking 501-1000 employees Used daily for less than 2 years Review source Reviewed January 2019 A great helpdesk ticketing and tracking system 5 On the few occasions we have had to request technical support at NetHelpDesk, they have always been very responsive and helpful. Keeping track of hours used on contracts is simple and allows us to easily and accurately bill our customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We have been using NetHelpDesk for two years now and have been extremely pleased with its performance and reliability over this time. It is very easy to use with a very user friendly interface that is adaptable to suit our needs. The reporting function is also simple to use and you can create your own bespoke reports. Cons: Can look to be a little bit overwhelming at first. Read More Anthony C. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed January 2019 Servicedesk management 5 The NetHelpDesk team are always on hand to support and consistently go the extra mile to ensure we are getting the most from the product. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Ease of use, Constantly evolving ITIL compliant service desk. Stable platform. Recently moved to the web interface and all the team are finding it extremely intuitive to work with. Cons: Very little, other than limited native integration with other products that we utilise. Read More Max M. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 6 months Review source Reviewed June 2019 Best Help desk software to-date! 5 Fantastic!!! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Web-based. 3CX phone integration, SCCM integration for Asset tracking. Very customisable and new features being added regularly. A nice dashboard that shows help desk stats. A LOT cheaper than competitors for a far superior product. Cons: Can be a little tricky to configure. We opted to get NHD to setup and configure it for us, well worth the extra money. Read More Oluwafemi M. Verified reviewer Non-Profit Organization Management 201-500 employees Used daily for less than 6 months Review source Reviewed October 2019 Innovative Helpdesk Software. 5 resolving, reducing and solving problems encountered daily. and finding long lasting solutions to some of the company's frequent IT & Maintenance issues. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is easy to use , and accessible to you anywhere at any giving time of the day. The IT & Facility Team are happy with the method at which ticket are been resolved, assigned, reassigned and triage to each and every member of each team. Cons: haven't find any at the moment. Read More Showing 1 - 10 of 44 Reviews [See All Reviews](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/) ## HaloITSM Popular Comparisons [Zendesk Suite vs HaloITSM](https://www.softwareadvice.com/compare/26892-Zendesk/vs/343984-haloitsm/)[Freshdesk vs HaloITSM](https://www.softwareadvice.com/crm/freshdesk-profile/vs/haloitsm/)[Milvus vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/milvus/)[Freshservice vs HaloITSM](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/haloitsm/)[LiveAgent vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/liveagent/)[Supremo Remote Desktop vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/supremo/)[ServiceNow vs HaloITSM](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/343984-haloitsm/)[JIRA Service Management vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/jira-service-management/)[SysAid vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/sysaid-it-crm/)[ManageEngine ServiceDesk Plus vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/manageengine-servicedesk-plus/)[Spiceworks Cloud Help Desk vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/spiceworks/)[SolarWinds Service Desk vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/samanage/)[TeamViewer ONE vs HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/teamviewer/) ## Other Top Recommended Service Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **13** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (731) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **7** times Stuck Between Options? 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