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> Reviews of HaloITSM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HaloITSM is a good fit for you!

Source: https://www.softwareadvice.com/itsm/haloitsm-profile/reviews

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HaloITSM Reviews

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[Overview](https://www.softwareadvice.com/itsm/haloitsm-profile/)

Reviews

# HaloITSM Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(30)

4

(14)

3

(0)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.7

Value for money

4.6

Functionality

4.7

* * *

### Pros

"The interface is modern and intuitive, making it easy for both IT staff and end users to log and manage requests."

"It works great for what we need it for and it makes getting back to employees/ internal customer service so effective and efficient."

"efficient incident management- nice custom integrations - asset management is easy to use - automation and reporting were proving to be very helpful for our team"

### Cons

"My biggest frustration with HaloITSM is the support documentation and training videos. While the platform itself is incredibly powerful and customisable, the official resources don’t always keep up."

"The documentation often lacks depth or real-world examples, and in some cases, it's either outdated or too vague to be useful for more complex setups."

"The video tutorials are quite basic and don’t cover the advanced functionality that a lot of admins are likely to use."

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HaloITSM Reviews, Pros and Cons - 2026 Software Advice