# Infraon ITSM Software Reviews, Demo & Pricing - 2026 > Review of Infraon ITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/itsm/infraon-itsm-profile --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / Infraon ITSM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Infraon ITSM 2026: Benefits, Features & Pricing Wondering if Infraon ITSM is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Infraon ITSM 5.0 [(3)](https://www.softwareadvice.com/itsm/infraon-itsm-profile/#reviews) Pricing Starting at $15.20 per month ### About Infraon ITSM Infraon ITSM is a help desk software that helps businesses manage incidents, changes, problems, service requests, tasks, releases, and more. The platform enables managers to create and prioritize tasks with deadlines, assign them to team members, and include details such as notes, attachments, and labels. Additionally, Infraon ITSM lets stakeholders define and measure service-level agreements and manage the knowledge base using a centralized dashboard. Wondering if Infraon ITSM is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. ## Infraon ITSM User Interface ## Popular Infraon ITSM Alternatives Main Product Infraon ITSM 5.0 [(3)](https://www.softwareadvice.com/itsm/infraon-itsm-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 4.67Value for money - 5.0Customer support - 4.67Functionality Pricing Starting at $15.20 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [TIKTING](https://www.softwareadvice.com/call-center/tikting-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) 4.7 [(140)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.71Value for money - 4.81Customer support - 4.44Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Alloy Navigator](https://www.softwareadvice.com/it-service/alloy-navigator-profile/) 4.5 [(64)](https://www.softwareadvice.com/it-service/alloy-navigator-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.48Value for money - 4.58Customer support - 4.46Functionality Pricing Starting at $19.00 per month Get Price ## Infraon ITSM Pricing and Plans Starting price: $15.20 per month Free Trial Free Version Essential $15.20 per user, per month Plan includes: - Incident Management - Email to Incident - Self-Service Portal - Standard SLA Management - Workflow Automator - Knowledge Base Standard $37.60 per user, per month Plan includes: - Request Management - Multiple SLA Profiles - Marketplace Access for 3rd Party Integrations - Custom Service Request Templates Professional $45.60 per user, per month Plan includes: - Problem Management - Release Management - Change Management - AI-assisted Knowledge Base Creation - Collaboration Channels for Change, Problem & Release Enterprise plan Pricing available upon request Plan includes: - Bulk discount - 24/7 support - Customizations - SLAs - Improved stealth proxies - Advanced security Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Infraon ITSM Features - Popular features found in ITSM Access Controls/Permissions Activity Tracking Alerts/Escalation Alerts/Notifications Configuration Management Contract/License Management Knowledge Base Management Release Management Service Catalog Service Level Agreement (SLA) Management Support Ticket Management - More features of Infraon ITSM Activity Dashboard Analytics API Approval Process Control Approval Workflow Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Availability Management Change Management Chat/Messaging Client Portal Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Drag & Drop Email Management Help Desk Management Incident Management Inventory Management IT Asset Tracking Monitoring Multi-Channel Communication Prioritization Problem Management Reporting & Statistics Self Service Portal Service Request Management Support Ticket Tracking Task Management Third-Party Integrations Ticket Management Workflow Management ## Infraon ITSM Integrations Microsoft Entra ID Integration rated undefined from -1 review Slack Integration rated undefined from -1 review ## Infraon ITSM User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 4.7 Customer support 5.0 Functionality 4.7 Have you used Infraon ITSM and would like to share your experience with others? VK Vasanth K. Verified reviewer Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed November 2023 The best ITSM system in the market with Gen-AI and Collaboration workspace. 5 It has delivered on its promise to enhance team collaboration and efficiency, as affirmed by the Infraon team. Additionally, we leverage this system for IT Asset Management and software license oversight, providing us with valuable added benefits. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Its simply awesome! The Gen-AI collaboration workspace is a real gem, making teamwork a breeze. It's easy to use, and the UX is top-notch. Plus, having customer support and workflow automation in one system. Makes life so much simpler! Cons: Did not find any major gap in the system, as a suggestion they can improve OEM integrations for Asset Lifecycle Management Reasons for choosing Infraon ITSM Its easy of use and its Generative AI and Collaboration system Reasons for switching to Infraon ITSM Poor support, Expensive, and Not good in Asset Management Read More VR Vijayakumar R. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 12 months Review source Reviewed November 2023 User Experience and Value for Money product 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I've encountered such a user friendly ITSM tool before - it's truly fantastic. The workspace in the product is exceptionally unique featuring with simple procedures for setup. There is no tension, no mess, easy to work with. Moreover, I must highlight that the price of the product is incredibly affordable. I love working on it. Cons: I dont have any cons in particular. Happy with thr current support. Vendor Response Thank for your valuable feedback. Replied November 2023 Read More HN Hari krishnan N. Verified reviewer Accounting 1001-5000 employees Used daily for less than 12 months Review source Reviewed January 2024 IT service management 5 Infraon ITSM is an asset to our IT department, enhancing our service delivery and overall efficiency. Its Generative AI and Workspace and responsive customer support, make it a great choice to our organization Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It has a great user-friendly interface, offering intuitive navigation for IT professionals and end-users. The platform's high level of customization seamlessly integrates with existing workflows. Automation capabilities reduce manual work, enhancing response times and service delivery. The powerful reporting tools enable detailed insights, supporting data-driven decisions and continuous improvement in IT operations. Cons: Although the system supports integration with various third-party tools, some integrations may require additional configuration. It would be beneficial if the integration process could be made more straightforward. Read More Showing 1 - 3 of 3 Reviews ## Other Top Recommended ITSM Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (731) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **4** times Stuck Between Options? 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