Issuetrak vs JIRA Service Management

RATING:

4.6

(188)

Issuetrak has 188 reviews and a rating of 4.57 / 5 stars vs JIRA Service Management which has 668 reviews and a rating of 4.47 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (188)
4.5 (668)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 22, 2024
June 17, 2024
Pros/Cons
  • Pros

  • It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.
  • It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast.
  • Cons

  • Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem.
  • Occasional problems with KB articles not being editable after creation.
Read all user reviews
  • Pros

  • Jira has all the necessary tools that make a good service desk. Users can file requests by categories and it automatically gets assigned to the support person responsible for the job.
  • Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
  • Cons

  • When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
  • Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
Read all user reviews
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2020

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos