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> Reviews of Kayako. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kayako is a good fit for you!

Source: https://www.softwareadvice.com/itsm/kayako-profile/reviews

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Kayako Reviews

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[Overview](https://www.softwareadvice.com/help-desk/kayako-profile/)

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# Kayako Reviews

## Reviews Summary

## Overall Rating

4.0

* * *

## Ratings Breakdown

5

(68)

4

(68)

3

(25)

2

(5)

1

(10)

## Secondary Ratings

Ease-of-use

3.9

Customer Support

3.9

Value for money

3.8

Functionality

3.8

* * *

### Pros

"It does some things very well and makes communications with clients centralized and viewable for everyone on the team, but some of the other features were quite buggy and inconsistent."

"Its the best tickets management software so far because it gets the job done so effectively and efficiently that there is mostly little left for me to do."

"Kayako streamlines customer interactions by centralizing all inquiries onto a single platform."

### Cons

"Two of my agents hit a wall trying to pull a fairly standard report and I ended up opening a support ticket just to get the steps."

"The data is all there, it's just buried under menus that aren't laid out intuitively."

"The interface can be quite cluttered creating a tricky navigation at times."

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Kayako Reviews, Pros and Cons - 2026 Software Advice