All Mint Service Desk Reviews

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User Profile

J F

Verified reviewer

Computer Hardware, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Flexible, easy to use, a host of features at a reasonable implementation price

I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

PROS

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

CONS

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

Piotr

Computer Software, 10,000+ employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

ITSM Software that doesn't kill your budget and time

PROS

- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)

CONS

- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)

Reason for choosing Mint Service Desk

Pricing and functionality that we needed.

Reasons for switching to Mint Service Desk

OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD.

Anonymous

1,001-5,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2020

Very good Asset Management tool

PROS

I like that it has its own ticketing system integrated with it.

CONS

I wish they improve and modernize the user interface.

Lukasz

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Ease of use is the key

Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

PROS

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

CONS

For our purposes everything is ok. It is great for ticket management.

Reasons for switching to Mint Service Desk

Ease of use.

Vendor Response

Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

Replied July 2020

Andrzej

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2022

Mint increases our possibilities.

It has everything we need to manage tickets quickly. The MintSD development team is open to what users need, and they just do it.

PROS

Our team likes it a lot - a user-friendly interface and everything necessary to quickly manage tickets.MintSD is flexible, easy to install and configure. The MintSD support team works quickly and reliably.

CONS

From my point of view, MintSD has no downsides.

Mariusz

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Easy to use and implement service desk system with good support.

PROS

Easy to use, good service, easy configuration.

CONS

Notification configuration is not quite clear.

Marcin

Computer Software, 5,001-10,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Reasonable pricing and straight to the point

Our use case was to create a complete service catalog that we could share internally and externally at the organization. That went well and we've noticed a lot of improvements in daily operations thanks to that.

PROS

We were looking for a platform that could handle service management with additional extensions like Customer Portal. For us, the Customer Portal and the possibility to manage dynamic fields that are related to certain ticket types were the main game-changer.

CONS

Admin panel could be described better especially for those who are newbies to service desks. There are also some tweaks that could make the overall user experience way better but I believe that will change in the upcoming versions.

User Profile

Rolando

Verified reviewer

Animation, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Very good tool

Very happy with the software and the service.

PROS

During our periods using it, it was very simple and organized software to cover our needs.

CONS

Some graphic designs of the interphase could be improved.

Mohd Azfar

Information Technology and Services, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2020

Great new comer

PROS

Ease of use. Chat oriented communication.

CONS

As the system is new, not all features available but current features already enough for helpdesk and asset management.

Vendor Response

Thank your for your review. We are working hard to improve our solution.

Replied May 2020

Nicholas

Computer Software, 5,001-10,000 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Great software

PROS

Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

CONS

Initially tough to figure out. There is a steep learning curve

Sylvie Florence

Verified reviewer

Retail, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Logiciel de service client

PROS

Un très bon produit de service client , très simple et facile à utiliser avec plusieurs fonctionnalités.

CONS

C'est très simple et bien efficace. Je l'apprécie

Anonymous

11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Great system

PROS

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

CONS

I like everything is very helpful and easy

Constance

Banking, 10,000+ employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Excellent

Very professional and fantastic service

PROS

Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

CONS

At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Vendor Response

Thank you for reviewing us. We are working hard to improve the overall onboarding experience.

Replied June 2019

User Profile

Maria Fabiola

Verified reviewer

Financial Services, 10,000+ employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Very usefull

PROS

Its easy and intuitive To use . Friendly interfase Without any doubts its a excellent sw option

CONS

Nothing to add at this moment .... thanks

Showing 1 - 14 of 14 Reviews