ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

We are really satisfied with motadata serviceops software and their support team. We are able to slash down the team effort by 40%.

Motadata serviceops is unified software that provides servicedesk/helpdesk, Asset management and patch management on single platform. User experience and performance of tool is way better than other vendor tool which we have evaluated. I took only 2 weeks for our agent to well verse with our software. Also, the multi channel service delivery is awesome with support of built in chatbot and chat software.

I think it would be better if they also include third party patching as part of patch management

Easy of use. GUI KPI for over all infrastructure.

Features and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher.

Tool is good, easy deployment and cost effective comparable to peer tools.

ITSM and NPM integration and All details in single dashboard.

NPM and ITSM on different platform, needs to be on single platform.

1.Real Time update. 2.Visual Appeal. 3.Interactive. 4.Clarity and Simplicity.

Process to close request which is time consuming and lengthy.

Simplicity with full graphical view of organization.

Linux based, maybe a little complex, but it's easy once you set it up.

Help us in correlating analytics for all our IT data. Turn IT into more productive . Help us in take correct and optimum decision in IT. Improved performance by using reporting. and ease of compliance. help us in finding RC analysis .

It does not supports AAA feature, inbuilt radius and LDAP authentication for the wired and wireless network

Firewall performance that no other tool offered by default.

The thing that stood out for this application is the ability to report CPU/memory of Sonicwall firewalls. None of the other 6 tools we have tried were able to monitor firewalls that well.

It doesn't have everything I want. Like switch configuration backups and network map's including VLANS like HP Procurve manager Plus. I miss it already.

Product for enterprise customers

Multiple modules intergrated. Have all that is required for a enterprise customer. Can be customized as per user requirement.

Awareness has to be created. Frequent webinar or event has to be arranged. More Sales and pre sales support required. Marketing the product to create end customer awareness.

Perfect monitoring tool for servers and network at an economical value. Excellent support which is a key for any successful product!!

nothing at this stage, all looks good T this stage for a successful product and a great monitoring tooo.

best tool for knowing your organization infra health checks.

It is really has great dashboards that provides information about Network devices health, VMs Health. it is easy to use, easily deploy-able on Cloud.We can easily integrate with other softwares like JIRA, VMware, AWS, Oracle ..etc.

Really I don't have any negatives, But I think there is some room for improvement in training and documentation.

Amazing Product

Amazing Product to work with, it has all components for an Effective ITSM solutions

None at this time - The Product works just superb

Well-oriented interface and tabs automated creation of the map for the host and as well as the analytics for collaborated report.

Its not totally critical and it's totally normal to have such an issue like this, if you encountered new hardware need to generate a new MIBs for that and it takes a day for it to be done

Short learning curve using the product. Intuitive UI and dashboard Customizable fields as needed by each EU and reports

Nothing I can think of that is not good about this product.

easing my work and helping me figure out too much things

this software is a really helpful one it eases my work and it is so easy to work on such an amazing experience

nothing till now it just helped me in my work and i did not figure out that i don't like either to fix the errors in the logs :)

This tool has one single dashboard to monitor complete IT infrastructure. Unlike other tools in the market, in which I need to toggle between Windows to monitor logs & network devices

As of now I am liking it. Good tool and is used by multiple member in our team.

Well-oriented interface and tabs automated creation of the map for the host and as well as the analytics for collaborated report.

upport experience need to be better and issues should get resolved in shorter span of time. the portal should be more robust and stable

It is great service can help more with IT guys.

yes Great software, It is easy for IT guys for monitor.

Some part is not fix customer pain point.

By using a single application i am ables to do log managment, flow monitoring, reporting etc. This is the only platform that correlates, integrates and visualizes all sorts of IT data using native apps on a single platform for complete visibility across your dynamic infrastructure

I like some more featues like unified dashboard and alerts. It processes any kind of log data generated from any source and analyze it to identify threats, trends and helps meet compliance standards such as PCI DSS, FISMA, HIPPA etc. It has ability to analyses the stored log for security and remove threats.

Log Management with multi source acceptance with multi format logs to analysis the nature of issue. Help-Desk like ticket management separate IT monitoring data from network devices, server instances, virtual machines, cloud deployments,

event correlation is not that great Probes are limited to infrastructure only, need to move it to HCI and application layer as well, does not auto-discover devices. Need to configure each device want to monitor by creating a configuration file for that device.

Ease of use. Customisable dashboard and reports.

Nothing as such. Good tool, value for money.

Flexibility, Customisation, Support, feature set, multi modules, supporting software and scalability.

Requires reasonable hardware with software requirements, flexibility between multiple modules and overall end to end solution.

Management and monitoring of infra

Dashboard is good and Consolidation is done in beautiful way probes are good for all the components

event correlation is not that great Probes are limited to infrastructure only, need to move it to HCI and application layer as well

This product can make efficient management of tickets, assets and every helpdesk person, so that we can find out every detail on the case or device that we have.

If we use workgroups and large numbers, we still haven't found an effective way of discovery agent

Unified Solution , best fit to our healthcare organization. with a real time network assesment, bandwith monitoring, pricing is reasonable, server tracking and statistics.

can think of anything, performance diagnostics are good. local pricing is quite reasonable, only management wise decision be given top priority.