MSP RMM Software


 

MSP Remote Monitoring & Management (MSP RMM) is a cloud-based network administration solution designed to help large and midsize businesses manage their IT network needs. On-premise deployment options are also available.

MSP RMM features “Active Discovery” which provides visibility of all active and inactive devices on the client’s network. The issue reporting module of the software allows users to view issues with devices connected to the client’s network. With the help of a patch management tool, network administrators can deliver software updates and bug fixes to all connected devices.

MSP RMM features integration with ServiceDesk which helps network managers deliver service and support to the network users within the MSP RMM platform. Customized scripting allows users to design their own applications using several software development languages.

Support is offered through an online knowledge database and via email. A free trial of the software is available.

 

MSP RMM - Manage data
 
  • MSP RMM - Manage data
    Manage data
  • MSP RMM - MSP RMM LOGICcard
    MSP RMM LOGICcard
Supported Operating System(s):
Web browser (OS agnostic)

2 Reviews of MSP RMM

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Michael from Hub Group
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Catch the Breaches Before They Occur!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of mind knowing that my network is being monitored 24/7.

Pros

As you can probably tell from my last few reviews, my work is a Solarwinds shop. We use a large portion of their modules and get the full benefit from doing so. This module is no different - it gives you up to date breach alerts as well as a host of other options to keep your network monitored and healthy.

Cons

You can argue that this module is not 100% needed. If you already use NPM, then you can probably skip this and just stick with your firewalls and other, cheaper, monitoring systems.

Source: Capterra
 

Brian from Southampton Computers
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use with all the functionality needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software helped us reduce the time needed to manage and confirm our customers backups and be more proactive for our clients.

Pros

We really enjoy the ease of use of this product, we're able to securely monitor all our customers workstation and be more proactive. The patch management system and take control features are a must for any small MSP companies starting out. Their capped server and workstation fee's are great so you know exactly how much you will be billed.

Cons

We do have some issues with the Vulnerability scanners not always scanning or sending us the data. We would like more custom reports settings available and more functionality with the managed anti virus.

Source: Capterra