NinjaRMM software


38 reviews(5.0/5)
38 reviews(5.0/5)

NinjaRMM is an ITSM solution for small and midsize businesses in education, health care, manufacturing, IT and more. Key features include network monitoring and task automation tools, remote controls, background management, patch management, reporting tools and company branding.

NinjaRMM’s monitoring agent runs on Windows and Mac devices and provides data on processing, memory, network adapters, utilization, service logs and more. Users can track changes throughout an infrastructure automatically, and NinjaRMM also provides templates for configurable alert triggers that can be sent via email or text message.

Administrators can configure scripts to run on a set schedule or based on user-set criteria. Patch rollouts can be performed manually or automatically on a user-set schedule at the organizational or device level. Reports include traffic visibility, user activity, patch compliance and more. Security management includes support for Webroot, ThreatTrack and Malwarebytes.

Phone and email support is available. Pricing is per device per month.

Supported Operating System(s):
Web browser (OS agnostic)

38 Reviews of NinjaRMM

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  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Getting better all the time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once this product reaches a certain level, I will be hard-pressed not to switch to it. They're on the right track for sure.

    Cons

    Lacking some features that my business requires.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • CHRISTOPHER from Sass IT Services

    Number of employees: 2-10 employees

    August 2018

    Ninja beat out Kaseya and DATTO/AEM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Needed a RMM platform with strong third party integration. Ninja fit the bill where's the competition trys to lock you into their platforms offerings.

    Pros

    Ninja boasts a responsive development team, a vibrant user community, and an excellent account management team. Their transparent pricing and straight forward terms mean you don't have to negotiate terms each term renewal and since the pricing is so transparent your account rep becomes your ally not someone you fight with over pricing.

    Cons

    The feature set is currently smaller than some competitors but that has not hindered my use or enjoyment of the product and they are constantly expanding the feature set.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alex from MyManagedTech

    Number of employees: 2-10 employees

    August 2018

    Quality, pricing and support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ninja is a great blend of the best features from all the big guys, but while staying a very nimble product. It does not overload you with information and extra features that most MSPs dont need. The one downside would be that there is no accounting piece to it, but that is easily handled by any number of 3rd party integrations. Overall a very robust system for a very reasonable price with great Support!

    Pros

    Ease of use for my technicians without information overload

    Cons

    Lack of accounting built into the system

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • George from Rappahannock IT

    Number of employees: 2-10 employees

    August 2018

    NinjaRMM has continuously provided a quality experience for us as an MSP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NinjaRMM makes onboarding and management of client devices a lot easier than other RMM tools I've used. Despite several key features still on the roadmap or in development not being ready for production use, they're certainly worth waiting for and hopping on-board with Ninja sooner rather than later as the company has a good direction and will surely overtake many of the older RMM platforms as one of the best solutions for RMM. NinjaRMM has allowed us to quickly and painlessly onboard new customers and efficiently assess and address any incidents and issues on their systems. NinjaRMM provides an easy to use interface that allows us to train technicians with it in a breeze, allowing them to be more productive right at the start without a steep learning curve.

    Pros

    NinjaRMM is consistently bringing good features to our RMM platform that allow us to continually grow our level of support for our clients. The support and feedback is always personal and easy to resolve any issues or provide ideas.

    Cons

    So far there's nothing we dislike, aside from the occasional bugs which happens with anything, those are generally quickly resolved and not too disruptive to functionality.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lincoln from LFC Managed Solutions

    July 2018

    Good Product, Great Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy remote monitoring and management. We monitor 200 devices and keeping track of and remediation of issues is very simple with Ninja

    Pros

    We all want a product that works well and has great support. Ninja RMM meets and exceeds that benchmark. Ninja has an easy to use, well laid out user interface with plenty of options to meet varying needs in the RMM market. When things don't work as expected the support team is exceptional. They take the time to understand your specific issue and get the problem resolved in a timely fashion.

    Cons

    At times certain screens load slowly and I'm impatient. Ninja does stay on top of this issue and resolves it when the problem occurs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jamie from GCFA

    Number of employees: 51-200 employees

    July 2018

    RMM with not enough going on for it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None. We choose not to use this software as it didn't do what we wanted it to do.

    Pros

    I like the overall look of the user interface and it is quick and speedy.
    Installs quickly without much delay, provides good information about computer specs.

    Cons

    Hard to figure out how it works.
    Uninstall option simply didn't work.
    RMM software installs NOT in the system tray.
    Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
    User interface navigation is terrible.
    Was completely unable to figure out how scripting works.
    No native remote control.
    Not enough options.

    We have been using Kaseya for 5+ years and it is so much better and easier to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Patrick from Wong Computing Services, LLC

    Number of employees: 2-10 employees

    June 2018

    Best Ease of Use & Integration RMM Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easily run my organization in a more efficient and profitable manner!

    Pros

    The best feature is the ease of setup & continual improvement on integrations to fully complement the major tenants of a Managed Service Provider (MSP)!

    Cons

    The least liked feature is the lack of time to learn all the great things the RMM tool and its integrations!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: NinjaRMM, NinjaRMM, LLC

    June 2018

    Thank you for the feedback Patrick. Please reach out to success@ninjarmm.com if you need anything.

  • Verified Reviewer

    June 2018

    Ninja RMM is the best RMM tool that we have ever used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Pros, the cost, the fact that you are not locked into a contract, the simplicity, the fact that their support is extremely helpful and are able to reach.

    Cons

    I wish that their reporting options had a bit more customization. I wish that their AV was able to report a bit more to the console.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    May 2018

    Best remote management tool for Windows.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Having tested out multiple different RMM tools for Windows, nothing came close to Ninja. It has everything you need to quickly and effectively manage your Windows workstations. It also does all this in a rather sexy package. Being able to quickly see if our computers are out of date, if there are software or security patches available, if the system's hard drives are filling up, and a plethora of other useful data, really helps us as an IT department to proactively protect and service these machines.

    Cons

    Being a newer company with a new product, there are some features that still need to be fully implemented. Thankfully Ninja gives great transparency into what they are working on so you really know whats up and coming and what is planned.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Tony from Oasis Technologies, Inc.

    May 2018

    It's cut down on the amount of time needed to manage our RMM tool so we can focus on our customers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Oh were to start. Our old RMM tool was complicated and over whelming. NinjaRMM is simple to use and understand, and doesn't take anytime for someone to pick up and use. We even have a few customers that log in and use the tool. It's just simple, and that's what I wanted. As I said in the review, now we can spend more time with our customers, and less time babying the RMM tool to make sure it's working. Thanks Ninja =)

    Pros

    1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close.
    2. Ease of creating a policy for a customer or type of device in a customer.
    3. Integration with 3rd party tools like AutoTask and TeamViewer.
    4. Website branding - New feature, and we love it.
    5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair.
    6. Reports - They look nice and are simple to understand.

    Cons

    1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options.
    2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well.
    3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Andrew from BambooHR

    Number of employees: 201-500 employees

    March 2018

    Wonderful product to remotely manage computers in your company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love all the insights you can get into the Windows devices in your company. I also love how customizable it is with the commands, scripts and packages you can make.

    Cons

    I wish there was more default software packages that you can one off push to devices when they need it, rather than that you have to build your own installation packages. Also their customer support isn't as helpful as other products I have used.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Adam from Houston Networks

    Number of employees: 2-10 employees

    February 2018

    Solid product that just works. Doesn't try to be overly fancy or complicated.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes managing client servers and workstations much easier than our last RMM platform. The Integration with TeamViewer is top-notch and works almost like it's part of the product.

    Pros

    We like the simple and easy to navigate interface. When testing the product compared to other RMM platforms, we noticed right away the difference in how simplified Ninja was and it didn't take us 10 minutes clicking on ten sections and five sub-sections before we found the setting we were looking for.

    Cons

    The product does lack some features, and as new features are added it does take away some of the easy-to-use nature of the interface. Hopefully Ninja will be able to balance the addition of new features (which it does need to remain competitive) with maintaining a clean interface. Thus far, they've done a pretty decent job, but that may be due to the product still being fairly spartan compared to the bigger players in the industry. Fortunately for us, we did not need all of the extra bells and whistles the big guys have. Those extra features don't come cheap, either.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: NinjaRMM, NinjaRMM, LLC

    March 2018

    Thank you for the review Adam, we will do our best to be the best RMM on the market. Please send any feedback related to features to pm@ninjarmm.com

  • Mike from SMTD

    Specialty: Transportation

    Number of employees: 51-200 employees

    February 2018

    Great program for real time data monitoring across all platforms

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What lead us to go with Ninja is the ability to monitor not only Windows based hardware but other platforms as well. Not only does it monitor them all it works across each platform the same way unlike other software out there. Some software has limited resources dedicated to Mac and cater more towards Windows but not Ninja.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Andre from Johnson Publishing Company

    Number of employees: 11-50 employees

    January 2018

    NinjaRMM is the go to software for my business! I use this software everyday and love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The overall RMM needs without the overly complicated setup and maintenance. I value the kind support from them to help me with my business. This software is my go to software in my toolkit and with the integrations with other key players in the industry made my decision to choose them a smart one.

    Pros

    I love the Dashboards and NMS features. Also the Cloud Alerts save my bacon! This software has allowed me to manage clients remotely with team-viewer integration and also provide back ups services plus AV for not-for-profit organizations that have tight IT budgets. It allows me to have a one-stop shop as an MSP.

    Cons

    Some of the alerts are not sent when certain issues with systems happen. So you have to be mindful to check your dashboard daily. More updates are needed to the NMS and their pricing have changed around agents and NMS agents bundled together.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: NinjaRMM, NinjaRMM, LLC

    January 2018

    Andre, thank you for the positive review. We are definitely making more updates to NMS (Network Management) in 2018. Stay tuned for a roadmap update on NMS in our community, thanks!

  • David from Innomecha

    December 2017

    Extremely easy to use. Great support community. Tons of development and updates. Streamlined.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can manage my clients easily and quickly

    Pros

    I love how fast the response is whenever I have a question. Their support docs and videos are stellar. Great involvement with the community and listens to MSP feedback. Great pricing and you can scale easily. Great integrations with current solutions.

    Cons

    I have yet to have a con with not only the software but with the company. If I had to come up with something it would be more of a feature request (which by the way is on 2018 road map!) Keep up the great work!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: NinjaRMM, NinjaRMM, LLC

    December 2017

    Hi David, thank you for the great review! You can submit feature requests in our community or directly at pm@ninjarmm.com

  • Jarom from SureTec

    Number of employees: 11-50 employees

    December 2017

    Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Network administrators can make managing hundreds if not thousands of machines an achievable task. It's fast, it's simple, and it just works.

    Pros

    Combines easily with other related IT MSP tools via API, makes managing large groups of computers a piece of cake. The dashboard is simple, and UI is intuitively designed to be easy to operate. It's reliable, and the Ninja support team is responsive and helpful. After using a plethora of other RMM tools, Ninja has them all beat.

    Cons

    TeamViewer/Ninja RMM integration sometimes is slower than I'd like to synchronize data, but it still works reliably for the most part. There's not a whole lot I dislike about this tool, mostly just wishing it had more features and integrations. (Which are constantly expanding.)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: NinjaRMM, NinjaRMM, LLC

    December 2017

    Thank you Jarom! We had 10 feature releases in 2017 and have a lot more planned for 2018.

  • Paul from healgeopathicstress.com

    December 2017

    Ninja is a great RMM. I switched to it from a competitor and have been pleased.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Management of all my client's computers.

    Pros

    Ninja is extremely simple. I started using it right away and deployment is a snap. The integrated Teamviewer is fantastic. They are responsive to user feedback and are constantly adding new features. It does a lot and I use it daily.

    Cons

    Tech sup can be slow to respond. I have had to make a couple attempts to get their attention in the past. They do come through eventually. The antivirus reporting could be a little stronger.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: NinjaRMM, NinjaRMM, LLC

    December 2017

    Thank you for your support, we will keep striving to be the best!

  • Al-x from True PC

    December 2017

    Best Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It allows me to do absolutely anything I need remotely as long as the computer has an internet connection and can boot.

    Cons

    I dislike not being able to have a branded login page with our own logo at a sub-domain, as well as being able to brand our dashboard.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: NinjaRMM, NinjaRMM, LLC

    December 2017

    Thank you for the review. We have branding as a roadmap item in 2018, look for more updates in our weekly community updates!

  • Stephen from Almeida & Associates

    Number of employees: 11-50 employees

    November 2017

    Out of the box instantly started paying dividends. Improvements have made functionality much better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simplify client management and on boarding.

    Pros

    Efficient and straight forward. Support is fantastic, haven't missed a beat with all of my requests. Actively adding new features and improvements.

    Cons

    So far there is not too much to complain about. Reporting could be a little more comprehensive. Potentially a few more integrations with vendors would add some additional choices which may improve integrations with some vendors already being used in the field.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: NinjaRMM, NinjaRMM, LLC

    November 2017

    Thank you for your support Stephen! We are definitely working on reporting enhancements as we speak, stay tuned for more updates!

  • Greg from Cobblestone Networks Inc

    November 2017

    Finally! Efficient Network Management!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fast access to my customer machines and machine data; excellent BIG PICTURE of my customers and their sites. I save time not having to ask customers for information, also not having to hunt for information.

    Pros

    Easy to navigate interface, useful information at your fingertips, ability to quickly see "behind the scenes" when a user calls for help, Ninja has great tech support. There is Remote access, AV and Windows updates that can be managed directly from the Ninja Console.

    Cons

    Would like to see customize dashboards, Would like to see an app , and if there was an app, would like modules so i can choose control what info is in the app.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: NinjaRMM, NinjaRMM, LLC

    November 2017

    Greg, thank you for your support. We will keep our foot on the pedal and yes a mobile app is in the works.

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