--- title: "ONEiO Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ONEiO. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ONEiO is a good fit for you!" source_url: "https://www.softwareadvice.com/itsm/oneio-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Integration Software](https://www.softwareadvice.com/bi/data-integration-tools-comparison/) / [ONEiO](https://www.softwareadvice.com/itsm/oneio-profile/) / ONEiO Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/itsm/oneio-profile/) Reviews [Alternatives](https://www.softwareadvice.com/itsm/oneio-profile/alternatives/) # ONEiO User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 31 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 17 reviews (55%) - 4 stars: 14 reviews (45%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The routing rules that creates automatically once we completed the integration, it will helps to a person can sync with ONEIO easily. - I really like the simplicity of the system - Things, which normally are rather complex and time consuming, can easily be configured in ONEiO - To mention one thing I would definitely mention ONEiO's Default endpoints and especially the Custom REST endpoint, which is easily configurable and can be set up in a few minutes - Also the performance and the uptime of the system is fantastic - I do not remember any breakdowns or outages in those 5 years I have been working with the system - All transactions are happening instantly and if delays occurs, it normally is caused by bad performance of one of the integrated system. - I have been working with ONEiO for nearly 5 years - And I set up approximately 15-20 integrations between different systems and companies in ONEiO - I see both the Organization ONEiO and the System ONEiO as a partnership, I could have to a very good friend - I really like the system, how simple it looks and how easy it is to configure ### Most mentioned cons - It is really difficult for me to say something, which I don't like - But there are areas which could be developed further - One thing I miss in this product, is the possibility to report on the integrations and to have some useful visuals of how the integrations are performing. ## ONEiO customer reviews Showing reviews 1-25 of 31 (page 1). ### ONEiO review - Overall rating: 5/5 - Reviewer: Simo S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to setup / maintain and support response times are good #### Cons Undocumented features and it could be more self-service oriented --- ### ONEiO is leading the market for IAAS - Overall rating: 5/5 - Reviewer: Tom F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered The best, Excellent ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flat rate for connections, plentitude of connectors #### Cons Nothing i did not like, all features are cool and work as designed --- ### Review - Overall rating: 4/5 - Reviewer: Omers G. - Verified reviewer: Yes - Industry: Information Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy To use Good Customer Support Fast response #### Cons No direct contract, Required partners for contract. --- ### ONEiO review - Overall rating: 5/5 - Reviewer: Antti P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Extremely pleasant, one of the best of my career. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, excellent support and collaboration, flexibility of the software. #### Cons Multi-domain and some reporting could be improved. These are quite minor issues at the moment though. --- ### my 3 cents - Overall rating: 4/5 - Reviewer: JAnne M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Our customers seem to like it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros It helps a lot with the monitoring, message queuing and alerts, although the implementation pre-work, ie mapping of message content from the other end, still needs to be done and if/when there are complexities the job can still be difficult. #### Cons As a resell partner, the new sales commission invoicing is causing extra hassle --- ### Good alternative for integrations - Overall rating: 4/5 - Reviewer: April G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far the ONEiO team has been very responsive and helpful in terms of support. The team has worked with us on developing features to fulfill our needs as a customer, which is great! Overall, my experience with ONEiO has been pretty positive. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A great feature of this product is that you can easily see when a message fails and the messages stay queued up and are not lost, which is very beneficial when there is a problem in the integration, because the sent data is not lost. #### Cons It would be nice if there was easier ways to copy configurations from one QA to another to minimize the amount of support involvement that we need --- ### SKAT ONEiO - Overall rating: 5/5 - Reviewer: Mathias Djurhuus C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered We're using ONEiO to integrate both in and out of the organization. It's been amazing not having to worry to much about the API's! We've had great success integrating our "Remedy ARS 19.8" and our DevOps "Jira" instance which made DevOps really happy because they could continue using their own tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros After learning how the software works and which mappings does what it's fairly simple to setup an integration, I think the webinar(s) I attended was great and it helped me move forward with a totally unrelated integration between Remedy ARS 19.8 and 4me #### Cons Recently had a problem where values with square brackets couldn't be used, but our supplier (VisionWillov DK) send a request to get these values to work and [SENSITIVE CONTENT HIDDEN] fixed it pretty fast, great work [SENSITIVE CONTENT HIDDEN] #### Reasons for choosing ONEiO Sadly I wasn't a part of choosing ONEiO, but I've been super happy about it since I heard that there was no need for API's :P #### Reasons for switching to ONEiO Technically we're still using our old broker for some integrations, but the long term plan is to move ANY integration to ONEiO and keep them all there for easier access and administration --- ### Great solution for integrating - Overall rating: 5/5 - Reviewer: Tommi K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ONEiO is really easy to learn and its usability is great. #### Cons Some features that help you move changes between test and production could be added. --- ### New Markets - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience is that we have found the ONEiO to be very receptive to our needs and have provided the best service, despite time zone issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ONEiO is an excellent solution and can be easily configured to meet your requirements. We are more than happy to recommend ONEiO to any of our customers. #### Cons The solution could be further improved with drag and drop technology --- ### Great for linking multiple systems - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros In-depth rules for data flow. Easy to set up and features a guided setup. #### Cons Some of the filtering functionality could use some work. search works only on rule titles, not the entity names and endpoints. --- ### ONEiO - A really nice acquaintance - Overall rating: 4/5 - Reviewer: Brian H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I have been working with ONEiO for nearly 5 years - And I set up approximately 15-20 integrations between different systems and companies in ONEiO - I see both the Organization ONEiO and the System ONEiO as a partnership, I could have to a very good friend - I really like the system, how simple it looks and how easy it is to configure #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like the simplicity of the system - Things, which normally are rather complex and time consuming, can easily be configured in ONEiO - To mention one thing I would definitely mention ONEiO's Default endpoints and especially the Custom REST endpoint, which is easily configurable and can be set up in a few minutes - Also the performance and the uptime of the system is fantastic - I do not remember any breakdowns or outages in those 5 years I have been working with the system - All transactions are happening instantly and if delays occurs, it normally is caused by bad performance of one of the integrated system. #### Cons It is really difficult for me to say something, which I don't like - But there are areas which could be developed further - One thing I miss in this product, is the possibility to report on the integrations and to have some useful visuals of how the integrations are performing. #### Reasons for choosing ONEiO I work as consultant for various customers and have no insights in their decision process - But from what I hear, it is about the simplicity of ONEiO and the perspectives of standardizing their integrations agains various customers --- ### ONEiO integration platform review - Overall rating: 4/5 - Reviewer: Eyvind E. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a good experience using the product and relatively easy to analyse root causes for problems in integrations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use and relatively uncomplicated to learn and understand #### Cons There are still important features missing regarding analysis and overview of rules including searching, displaying and viewing relationships between singular rules. Presently better features are being impemented in production,. but still in beta. #### Reasons for choosing ONEiO Easy interface, Easy to learn, uncomplicated product, best product for our purpose and satisfies our needs overall. --- ### Exceptional integration using ONEIO - Overall rating: 5/5 - Reviewer: Jishnu C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very simple integration like a Plug &Play. The routing rules that creates automatically once we completed the integration, it will helps to a person can sync with ONEIO easily. I was tried to setup the Jira to Jira integration and ONEIO have a excellent document to do this stuff. Exceptional support from the team. #### Cons Customization of the routing rules sometimes bit tricky. And I would suggest an On call support, Chat support for priority issues rather than a ticket support. --- ### Easy to maintain - Overall rating: 5/5 - Reviewer: Reija J. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ONEiO is very easy to use and maintain. The simplicity is important for quick changes. #### Cons No reporting available at the moment for MSP subscription. Cannot see all my tenants' endpoints status at one glance. --- ### Easy tool - Overall rating: 4/5 - Reviewer: Johanna N. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered I like to use it! #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros OneIO is easy to use even you have not using it before. Simple and I can find all information I needed. #### Cons Only one person can see number of message (administrator). Search is very slow and sometimes it doesn't work at all (only rolling and rolling). --- ### Easy to use and maintain - Overall rating: 5/5 - Reviewer: Raimo K. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Easy to use and implement #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Conversation feature is really cool. Easy to use. #### Cons move feature from QA to Prod, modify resent message and resend --- ### comments and recommendations - Overall rating: 4/5 - Reviewer: Jiří N. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros simplicity, clarity, export and copying of data #### Cons inability to filter in history - by date, by error (error is / is not, type of error), by keywords, by type of transaction (on the one hand from whom to whom, act on whether it is Create, Update, etc.) complex search for a specific error #### Reasons for choosing ONEiO OneIo is a very useful tool, it seems good and sophisticated, but for users it seems to be made by amateurs who do not think about the needs of users. And I'm very sorry about that, because OneIo has great opportunities - if comments and suggestions are made. #### Vendor response Thank you for your feedback Jiri! The filtering of ONEiO's message feed will receive additional functionality in the coming months with the ability to select statuses and endpoints. Improving the usability of our application is very important to us and we actively follow our community forums for ideas on how to improve. Replied June 2021 --- ### Simple to use - hard to master - Overall rating: 4/5 - Reviewer: Mika M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Usually basic stuff is very easy and fun to do, but if there is something more complex it really needs a lot of understanding about the product how it works and does things. Overall 4/5 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros In the newest versions I like how you can get from test to prod easily without connecting to different site. I also like the overall view of the software and it is quite easy to use. #### Cons There is not so much filtering options for the ticket view and when open up conversation timestamps would be nice to see! --- ### Integrations made easy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service management system integrations are so much easier, but don't forget: Still the process mapping needs to be done properly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Free integration of new software products which are not already onboard in ONEiO - Simple mapping of data between systems to be integrated - Easy to use UI #### Cons - Reuse of existing mapping templates could be easier - High quality process mapping required --- ### One.IO - cool solution - Overall rating: 5/5 - Reviewer: Frank E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered The engagement was fast and value provided was very much in focus for ONEiO #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to install, implement and maintain #### Cons Nothing, haven't really found anything which didn't work #### Reasons for choosing ONEiO Simple to use, clear price model --- ### ONEiO - Overall rating: 5/5 - Reviewer: Juho M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is simple to use and useful tool to integrate multiple endpoints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to setup and maintain. Single integration point for inbound and outbound messages. #### Cons Would bu useful to search messages other ways than only with ticket ID. For. example messages created in system x towards y. --- ### Review - Overall rating: 4/5 - Reviewer: Jan P. - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use for development from my perspective #### Cons Message search filtering option is very poor --- ### ONEiO can do ANYTHING - Overall rating: 5/5 - Reviewer: Jennifer G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed a product to help us integrate our clients' CRM systems' into ours. ONEiO not only does this, but does it with an intuitive UI, fast set-up, speedy processing and stellar customer support. We had our first integration set-up within 2 hours. ONEiO has helped us bring in Enterprise Clients, since we now have the capability to allow them to use their own CRM system for Ticket entry. Thank you, ONEiO! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Easy to learn, once you have been using and with their documentation/wiki 2. Easy to integrate with multiple systems 3. Fast set-up 4. Customer support is AMAZING 5. Always improving #### Cons 1. I wish you could resubmit messages after error resolution --- ### It won’t knock your socks off, but it will work. - Overall rating: 4/5 - Reviewer: Luke H. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The price. They’re pretty aggressive and it shows. #### Cons Clunky user interface. Segmented data everywhere. --- ### ONEiO is an exctremely flexible tool to help with integrating various ITSm systems and - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered I had an excellent experience using ONEiO to integrate with ServiceNow #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ease of use and the short amount of time to connect to various ITSM systems #### Cons I did not see many issues with this other than sometimes the amount of clicks needed to to the work was more than I expected. One issue I could not resolve but I am sure there is a way to solve is if two ITSM platforms being integrated have different LDAP servers. An error will if a new user is created in both LDAPs and that user has updated an issue in one ITSM application and it is moved to another we get a 404 error when attempting to add the issue to the entry point for the other ITSM platform #### Reasons for choosing ONEiO Ease of use and speed to implement ## More reviews [Next reviews](https://www.softwareadvice.com/itsm/oneio-profile/reviews/?page=2) --- ONEiO Reviews, Pros and Cons - 2026 Software Advice