# osTicket Software Reviews, Demo & Pricing - 2026 > Review of osTicket Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/itsm/osticket-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / osTicket Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/itsm/osticket-profile/reviews/)[Alternatives](https://www.softwareadvice.com/itsm/osticket-profile/alternatives/) # osTicket 2026: Benefits, Features & Pricing Wondering if osTicket is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview osTicket 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) Pricing Starting at $12.00 per month ### About osTicket osTicket is an open-source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers. The platform features a built-in customer portal that allows users to submit tickets and track the status of their requests. With the help of "auto assign," incoming tickets are then automatically routed to the most suitable departments and staff members based on the requests. Additionally, once a ticket is sent, the solution sends an automated email response to the users to keep them updated on the status of their requests. With interactive dashboards and reporting modules to prepare customized reports, the IT department can gain complete visibility into help desk operations and make effective decisions regarding staffing levels and ticket handling procedures. Wondering if osTicket is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## osTicket User Interface ## Popular osTicket Alternatives Main Product osTicket 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.67Value for money - 4.06Customer support - 4.33Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3451)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(738)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## osTicket Pricing and Plans Starting price: $12.00 per month Free Trial Free Version Open Source $0.00 Plan includes: - Email Integration - Free to Use - Open Source Cloud-hosted $12.00 per user, per month Plan includes: - Daily Backups - Dedicated Training - Email Integration - Guranteed Uptime - Phone Ongoing Support - Upgrade Management Virtual Appliance Pricing available upon request Plan includes: - Customized Solutions - Daily Backups - Dedicated Training - Email Integration - Guranteed Uptime - Phone Ongoing Support - Upgrade Management Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## osTicket Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of osTicket Automated Responses Customizable Fields Customizable Forms Dashboard Help Desk Management Knowledge Base Management Knowledge Management Support Ticket Management Task Management Templates Ticket Management ## osTicket User Reviews Overall Rating 4.3 Ratings Breakdown 5 45% 4 42% 3 13% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.7 Customer support 4.1 Functionality 4.3 Aravinth N. Verified reviewer Food & Beverages 501-1000 employees Used daily for more than 2 years Review source Reviewed April 2023 Great helpdesk system | Opensource and Paid version 3 I've worked with several OSTicket versions for more than five years, from 1.5 to 1.17. further, i have implemented both the self-hosted and cloud versions for a number of organizations. this can be very useful especially if you are the first time using ITSM and ticketing management. Ratings Breakdown 5 Ease of use 5 Value for money 4 Functionality Pros: OS Ticket has been used as an IT Help Desk system and incident management systemEmail integration (O365 /Google workspace)Department-wise ticket number generation Help topic-wise SLAVery easy version upgrade for on-prem Cons: Version 1.17 has an issue with the auto auth token access issuePHP version is compatible with Version 1.17 (So we cannot run multiple systems with OSticket)Email fetch time issue - it takes more time to fetch the mail than what we configured in the systemVersion 1.17 has an issue with one DB view - department-wise ticket countAuto escalation not available Reasons for choosing osTicket OS Ticket has been used as an IT Help Desk system and incident management system for our company. Also, Users can easily send in a help request via email, for ticket generation and alerts to our help desk. Open Source edition with maximum features available. Very easy configuration as admin. Read More VR Verified Reviewer Construction 51-200 employees Used daily for free trial Review source Reviewed December 2024 Basic solution 4 I try this one and it's realy basic ticket solution we decid to switch to GLPI Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: \-open source - easy to us - low cost - easy to setup Cons: \- Limited customizable - security vulnerabilities Reasons for choosing osTicket we choose glpi because they have more features Read More JT Jeff T. Verified reviewer Computer Networking 2-10 employees Used weekly for more than 2 years Review source Reviewed March 2025 osTicket - Maybe next time! 3 I would use another ticket system if given the chance. Ratings Breakdown 3 Ease of use 4 Value for money 2 Customer support 5 Functionality Pros: It let users submit and use a functioning ticket system. Cons: It was very heavy ended and confusing for both the admin side and the user side. Read More VR Verified Reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed November 2021 If Issue tracking and Ticket management is your requirement, osTicket is your choice. 5 As a free opensource tool, osTicket is great. We used it in our startup and my current company which is really good. It does ticket management really well. There are loads of customization, it's easy to use and can even work in a small hosting environment. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Fast, quick and easy to setup. OpenSource so can be self-hosted. Cons: Some file types are not supported as attachments. A bit obsolete in terms of technology but does the job. Reasons for choosing osTicket Open Source community and well tested by the community. Read More II Indrawan I. Verified reviewer Hospital & Health Care 201-500 employees Used daily for more than 2 years Review source Reviewed September 2021 OsTicket can provide what we need 4 my experience use this osticket is satisfy. this can very useful especialy if you are the first time use ITSM and ticketing management. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: this ticketing system can have many categorized and element. so it is more easier to you while make your own form. Cons: i think os ticket must build some business intelegent dashboard or make a decision report for management. Reasons for choosing osTicket osticket is usefull if you compare with the price. the price is lower than manage engine. but in the feature, osticket is not bad at all. Read More Tristan C. Verified reviewer Computer Games 2-10 employees Used daily for less than 12 months Review source Reviewed September 2022 BEST help desk software 2022 4 good experience overall and i would recommend Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: Easy to customize or edit forms and configurations for workflow Cons: there is a limit to features but still not too bad Reasons for switching to osTicket Trying out different software Read More William F. Verified reviewer Used daily for more than 2 years Review source Reviewed June 2018 Support tickets, email notifications, mobile app, all relatively easy to use 4 Support ticket software, for free. But not the best feature set around. Ratings Breakdown 3 Ease of use 4 Functionality Pros: Ticket tracking and email notification Tasks can be added to tickets for additional steps before a ticket can be closed. User management is fairly easy, and users can be organized by teams and departments Files can be attached to the ticket. A Paid Mobile app allows for simple ticket management. Cons: Notifications and team/department access seems haphazard and a bit of an afterthought. It could be much better organized. Mobile app is very limited and very pricey for what little it actually accomplishes. Read More Kyle M. Verified reviewer Construction 501-1000 employees Used daily for more than 2 years Review source Reviewed June 2017 Great Help Desk Ticket System 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: oS Ticket has been a great IT Help Desk system for our company. Users can easily send in a help request via email, and oS ticket automatically creates a ticket and alerts our help desk. The system allows for tickets to be assigned to different technicians, change hands, and keeps a detailed note/tracking of everything associated with the ticket. There are a lot of great reports as well, including # of tickets closed, average response time, etc. Read More Gustavo P. Verified reviewer Higher Education 201-500 employees Used daily for less than 2 years Review source Reviewed July 2022 Good but not great 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It has an free option if you want to test it Cons: Should be simpler, most companies don’t look for all the features so you may end paying for things you will never use Read More Eric K. Verified reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed August 2018 Great tool forticketing 5 Ratings Breakdown 4 Ease of use 4 Value for money 4 Functionality Pros: Solution that is free, lightweight, reliable, open source, and easy to setup and use. Has most of the features of the paid solutions. Easy to tie to company websites for customers to open tickets. Cons: You need to know how to set it up and host it your self. Read More Showing 1 - 10 of 76 Reviews [See All Reviews](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) ## osTicket Popular Comparisons [Freshdesk vs osTicket](https://www.softwareadvice.com/crm/freshdesk-profile/vs/osticket/)[Zendesk Suite vs osTicket](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27500-osticket/)[Milvus vs osTicket](https://www.softwareadvice.com/it-management/milvus-profile/vs/osticket/)[LiveAgent vs osTicket](https://www.softwareadvice.com/crm/liveagent-profile/vs/osticket/)[Freshservice vs osTicket](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/osticket/)[BeyondTrust Remote Support vs osTicket](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/osticket/)[Zoho Desk vs osTicket](https://www.softwareadvice.com/itsm/osticket-profile/vs/zoho-desk/)[LiveChat vs osTicket](https://www.softwareadvice.com/help-desk/livechat-profile/vs/osticket/)[Supremo Remote Desktop vs osTicket](https://www.softwareadvice.com/itsm/osticket-profile/vs/supremo/)[SysAid vs osTicket](https://www.softwareadvice.com/itsm/osticket-profile/vs/sysaid-it-crm/)[ManageEngine ServiceDesk Plus vs osTicket](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/osticket/) [Compare All Alternatives](https://www.softwareadvice.com/itsm/osticket-profile/alternatives/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **19** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (738) Recently recommended **17** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **5** times Stuck Between Options? 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