# osTicket vs SysAid - 2026 Comparison - Software Advice > osTicket vs SysAid - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/itsm/osticket-profile/vs/sysaid-it-crm --- [Home](https://www.softwareadvice.com/) / [Computer Inventory Software](https://www.softwareadvice.com/help-desk/computer-inventory-comparison/) / osTicket vs SysAid Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 15, 2026 # osTicket vs. SysAid: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 15, 2026 # osTicket vs. SysAid: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/itsm/osticket-profile/) [osTicket](https://www.softwareadvice.com/itsm/osticket-profile/) 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) Starting Price $12.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses osTicket Based on 76 reviews - Top use case: Help Desk (37%) 71% of users recommend this product [](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(520)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses SysAid Based on 520 reviews - Most common industries: IT & Software Development (21%), Finance & Accounting (13%) and Health & Medicine (12%) - Top use cases: Help Desk (24%), IT Ticketing Systems (18%) and IT Management (15%) 85% of users recommend this product [](https://www.softwareadvice.com/itsm/osticket-profile/) osTicket 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) [](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) SysAid 4.5 [(520)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.3 Based on 76 reviews Ease of use 4.3 Value for money 4.7 Customer support 4.1 Functionality 4.3 4.5 Based on 520 reviews Ease of use 4.5 Value for money 4.5 Customer support 4.5 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 596 reviews from Computer Inventory * * * Access Controls/Permissions N/A Activity Dashboard N/A Alerts/Escalation N/A Automated Routing 4.3 Collaboration Tools N/A Macros/Templated Responses 4.3 Access Controls/Permissions 4.4 Activity Dashboard 4.2 Alerts/Escalation 4.5 Automated Routing 4.4 Collaboration Tools 4.0 Macros/Templated Responses 3.5 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Google WorkspaceNot enough reviews ](https://www.softwareadvice.com/marketing/google-workspace-profile/)[ TeamViewer ONENot enough reviews ](https://www.softwareadvice.com/voip/teamviewer-profile/)[ TrelloNot enough reviews ](https://www.softwareadvice.com/project-management/trello-profile/) ## Reviews * * * VR Verified ReviewerIT Assistant ManagerHealth, Wellness and Fitness, 201-500 employees "It also provides solid automation and email integration features that helped improve response times and overall support efficiency." May 20, 2026 KI Kir I.Network AdminComputer Networking, 11-50 employees "OS Ticket proved to have poor and outdated interface and functionality that we simply embarrassed to show to our clients." Jun 9, 2025 VR Verified ReviewerData AnalystInformation Technology and Services, 5001-10000 employees "SysAid makes it easy to log, track, and manage incidents and service requests in a structured way, improving response times, accountability, and overall efficiency in IT service delivery." Mar 31, 2026 MV Michaela V.IT AnalystMachinery, 10000+ employees "Manual effort for governance activities – group ownership reviews, access attestations, and compliance‑driven processes were not natively supported." Apr 30, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Zendesk Suite vs osTicket](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27500-osticket/)[Freshdesk vs osTicket](https://www.softwareadvice.com/crm/freshdesk-profile/vs/osticket/)[Zendesk Suite vs SysAid](https://www.softwareadvice.com/compare/26892-Zendesk/vs/158389-sysaid-it-crm/)[NinjaOne vs SysAid](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/sysaid-it-crm/)