# osTicket vs Zoho Desk - 2026 Comparison - Software Advice > osTicket vs Zoho Desk - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/itsm/osticket-profile/vs/zoho-desk --- [Home](https://www.softwareadvice.com/) / [Help Desk Software for Schools](https://www.softwareadvice.com/help-desk/schools-comparison/) / osTicket vs Zoho Desk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 5, 2026 # osTicket vs. Zoho Desk: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 5, 2026 # osTicket vs. Zoho Desk: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/itsm/osticket-profile/) [osTicket](https://www.softwareadvice.com/itsm/osticket-profile/) 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) Starting Price $12.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses osTicket Based on 76 reviews - Top use case: Help Desk (37%) 71% of users recommend this product [](https://www.softwareadvice.com/crm/zoho-desk-profile/) [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Starting Price $9.00per month Free trial Free version Pros: - Customer Support - Ticket Management Cons: - Email Integration - User and Agent Management Who uses Zoho Desk Based on 2213 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (29%), Professional Services (8%) and Retail, Consumer Goods & Services (7%) - Top use cases: Help Desk (14%), Customer Support (9%) and Customer Service (8%) 79% of users recommend this product [](https://www.softwareadvice.com/itsm/osticket-profile/) osTicket 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) [](https://www.softwareadvice.com/crm/zoho-desk-profile/) Zoho Desk 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.3 Based on 76 reviews Ease of use 4.3 Value for money 4.7 Customer support 4.1 Functionality 4.3 4.5 Based on 2,213 reviews Ease of use 4.4 Value for money 4.5 Customer support 4.3 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 2,289 reviews from Help Desk Software for Schools * * * Access Controls/Permissions N/A Activity Dashboard N/A Alerts/Escalation N/A Automated Routing 4.3 Collaboration Tools N/A Macros/Templated Responses 4.3 Access Controls/Permissions 4.2 Activity Dashboard 4.8 Alerts/Escalation 4.3 Automated Routing 4.6 Collaboration Tools 4.2 Macros/Templated Responses 4.6 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ SurveyMonkeyNot enough reviews ](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/)[ Zoho SalesIQNot enough reviews ](https://www.softwareadvice.com/live-chat/zoho-salesiq-profile/)[ Zoho FormsNot enough reviews ](https://www.softwareadvice.com/data-collection/zoho-forms-profile/) ## Reviews * * * VR Verified ReviewerIT Assistant ManagerHealth, Wellness and Fitness, 201-500 employees "It also provides solid automation and email integration features that helped improve response times and overall support efficiency." May 20, 2026 KI Kir I.Network AdminComputer Networking, 11-50 employees "OS Ticket proved to have poor and outdated interface and functionality that we simply embarrassed to show to our clients." Jun 9, 2025 VP ville p.SpecialistTranslation and Localization, 2-10 employees "Robust Omnichannel Support, Powerful Automation (Workflows & Blueprints), Deep Zoho Ecosystem Integration, Self-Service Capabilities, Zia (AI Assistant), Excellent Value for Money" Feb 6, 2026 Ben W.Project AnalystLogistics and Supply Chain, 51-200 employees "This can make it challenging to adapt to org's with complex or unique workflows." Mar 25, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Zendesk Suite vs osTicket](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27500-osticket/)[Freshdesk vs osTicket](https://www.softwareadvice.com/crm/freshdesk-profile/vs/osticket/)[Freshdesk vs Zoho Desk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/zoho-desk/)[Zendesk Suite vs Zoho Desk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/393877-zoho-desk/)