--- title: "osTicket Software Reviews, Demo & Pricing - 2026" description: "Review of osTicket Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/itsm/osticket-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / osTicket Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/itsm/osticket-profile/reviews/)[Alternatives](https://www.softwareadvice.com/itsm/osticket-profile/alternatives/) # osTicket Review From $12/month Free version 3 plans Wondering if osTicket is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview osTicket 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) Pricing Starting at $12.00 per user per month ### About osTicket osTicket is an open-source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers. The platform features a built-in customer portal that allows users to submit tickets and track the status of their requests. With the help of "auto assign," incoming tickets are then automatically routed to the most suitable departments and staff members based on the requests. Additionally, once a ticket is sent, the solution sends an automated email response to the users to keep them updated on the status of their requests. With interactive dashboards and reporting modules to prepare customized reports, the IT department can gain complete visibility into help desk operations and make effective decisions regarding staffing levels and ticket handling procedures. Wondering if osTicket is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## osTicket User Interface ## Popular osTicket Alternatives Main Product osTicket 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.67Value for money - 4.06Customer support - 4.33Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(793)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## osTicket Pricing and Plans Starting price: $12.00 per month Free Trial Free Version Open Source $0.00 Plan includes: - Email Integration - Free to Use - Open Source Cloud-hosted $12.00 per user, per month Plan includes: - Daily Backups - Dedicated Training - Email Integration - Guranteed Uptime - Phone Ongoing Support - Upgrade Management Virtual Appliance Pricing available upon request Plan includes: - Customized Solutions - Daily Backups - Dedicated Training - Email Integration - Guranteed Uptime - Phone Ongoing Support - Upgrade Management Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## osTicket Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of osTicket Automated Responses Customizable Fields Customizable Forms Dashboard Help Desk Management Knowledge Base Management Knowledge Management Support Ticket Management Task Management Templates Ticket Management ## osTicket User Reviews ## osTicket customer ratings - Overall rating: 4.3/5 - Total reviews: 76 ### Rating distribution - 5 stars: 34 reviews (45%) - 4 stars: 32 reviews (42%) - 3 stars: 10 reviews (13%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.7/5 - Customer support: 4.1/5 - Functionality: 4.3/5 --- ### Great helpdesk system | Opensource and Paid version - Overall rating: 3/5 - Reviewer: Aravinth N. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered I've worked with several OSTicket versions for more than five years, from 1.5 to 1.17. further, i have implemented both the self-hosted and cloud versions for a number of organizations. this can be very useful especially if you are the first time using ITSM and ticketing management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros OS Ticket has been used as an IT Help Desk system and incident management systemEmail integration (O365 /Google workspace)Department-wise ticket number generation Help topic-wise SLAVery easy version upgrade for on-prem #### Cons Version 1.17 has an issue with the auto auth token access issuePHP version is compatible with Version 1.17 (So we cannot run multiple systems with OSticket)Email fetch time issue - it takes more time to fetch the mail than what we configured in the systemVersion 1.17 has an issue with one DB view - department-wise ticket countAuto escalation not available #### Reasons for choosing osTicket OS Ticket has been used as an IT Help Desk system and incident management system for our company. Also, Users can easily send in a help request via email, for ticket generation and alerts to our help desk. Open Source edition with maximum features available. Very easy configuration as admin. --- ### Basic solution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I try this one and it's realy basic ticket solution we decid to switch to GLPI #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros -open source - easy to us - low cost - easy to setup #### Cons - Limited customizable - security vulnerabilities #### Reasons for choosing osTicket we choose glpi because they have more features --- ### If Issue tracking and Ticket management is your requirement, osTicket is your choice. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered As a free opensource tool, osTicket is great. We used it in our startup and my current company which is really good. It does ticket management really well. There are loads of customization, it's easy to use and can even work in a small hosting environment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Fast, quick and easy to setup. OpenSource so can be self-hosted. #### Cons Some file types are not supported as attachments. A bit obsolete in terms of technology but does the job. #### Reasons for choosing osTicket Open Source community and well tested by the community. --- ### OsTicket can provide what we need - Overall rating: 4/5 - Reviewer: Indrawan I. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered my experience use this osticket is satisfy. this can very useful especialy if you are the first time use ITSM and ticketing management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros this ticketing system can have many categorized and element. so it is more easier to you while make your own form. #### Cons i think os ticket must build some business intelegent dashboard or make a decision report for management. #### Reasons for choosing osTicket osticket is usefull if you compare with the price. the price is lower than manage engine. but in the feature, osticket is not bad at all. --- ### BEST help desk software 2022 - Overall rating: 4/5 - Reviewer: Tristan C. - Verified reviewer: Yes - Industry: Computer Games - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered good experience overall and i would recommend #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to customize or edit forms and configurations for workflow #### Cons there is a limit to features but still not too bad #### Reasons for switching to osTicket Trying out different software --- ### Support tickets, email notifications, mobile app, all relatively easy to use - Overall rating: 4/5 - Reviewer: William F. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Support ticket software, for free. But not the best feature set around. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Ticket tracking and email notification Tasks can be added to tickets for additional steps before a ticket can be closed. User management is fairly easy, and users can be organized by teams and departments Files can be attached to the ticket. A Paid Mobile app allows for simple ticket management. #### Cons Notifications and team/department access seems haphazard and a bit of an afterthought. It could be much better organized. Mobile app is very limited and very pricey for what little it actually accomplishes. --- ### Great Help Desk Ticket System - Overall rating: 5/5 - Reviewer: Kyle M. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros oS Ticket has been a great IT Help Desk system for our company. Users can easily send in a help request via email, and oS ticket automatically creates a ticket and alerts our help desk. The system allows for tickets to be assigned to different technicians, change hands, and keeps a detailed note/tracking of everything associated with the ticket. There are a lot of great reports as well, including # of tickets closed, average response time, etc. --- ### Good but not great - Overall rating: 4/5 - Reviewer: Gustavo P. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has an free option if you want to test it #### Cons Should be simpler, most companies don’t look for all the features so you may end paying for things you will never use --- ### Great tool forticketing - Overall rating: 5/5 - Reviewer: Eric K. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Solution that is free, lightweight, reliable, open source, and easy to setup and use. Has most of the features of the paid solutions. Easy to tie to company websites for customers to open tickets. #### Cons You need to know how to set it up and host it your self. --- ### Leading open-source ticket management - Overall rating: 5/5 - Reviewer: Alfredo J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Once setup it is a very stable platform. All advanced ticket management features are available, including routing and templates. #### Cons Integrating into my workflow was challenging, since it would usually require developing a module by code. #### Reasons for choosing osTicket Being open-source I was able to inexpensively provide customer service to my clients, so it was mostly a cost based decision. --- Showing 1 - 10 of 76 Reviews [See All Reviews](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) ## osTicket Popular Comparisons [Freshdesk vs osTicket](https://www.softwareadvice.com/crm/freshdesk-profile/vs/osticket/)[Zendesk Suite vs osTicket](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27500-osticket/)[Milvus vs osTicket](https://www.softwareadvice.com/it-management/milvus-profile/vs/osticket/)[Freshservice vs osTicket](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/osticket/)[LiveAgent vs osTicket](https://www.softwareadvice.com/crm/liveagent-profile/vs/osticket/)[BeyondTrust Remote Support vs osTicket](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/osticket/)[LiveChat vs osTicket](https://www.softwareadvice.com/help-desk/livechat-profile/vs/osticket/)[Zoho Desk vs osTicket](https://www.softwareadvice.com/itsm/osticket-profile/vs/zoho-desk/)[Supremo Remote Desktop vs osTicket](https://www.softwareadvice.com/itsm/osticket-profile/vs/supremo/)[SysAid vs osTicket](https://www.softwareadvice.com/itsm/osticket-profile/vs/sysaid-it-crm/)[ManageEngine ServiceDesk Plus vs osTicket](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/osticket/) [Compare All Alternatives](https://www.softwareadvice.com/itsm/osticket-profile/alternatives/) ## Other Top Recommended Help Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **7** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (793) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **3** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **1** times Stuck Between Options? 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