--- title: "OpenText Core Service Management Software Reviews, Demo & Pricing - 2026" description: "Review of OpenText Core Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/itsm/service-manager-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Service Desk Software](https://www.softwareadvice.com/service-desk/) / OpenText Core Service Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # OpenText Core Service Management Review Wondering if OpenText Core Service Management is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview OpenText Core Service Management 4.4 [(9)](https://www.softwareadvice.com/itsm/service-manager-profile/#reviews) Pricing Pricing available upon request ### About OpenText Core Service Management Service Manager is a help desk management solution that helps businesses handle change and incident management. Key features include knowledge management, dashboards, big data intelligence and automated change management. Service Manager uses codeless configuration to streamline customization and manage future upgrades. Users can access service desk functions such as knowledge search, self-ticketing and collaboration remotely via mobile devices. Wondering if OpenText Core Service Management is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. ## OpenText Core Service Management User Interface ## Popular OpenText Core Service Management Alternatives Main Product OpenText Core Service Management 4.4 [(9)](https://www.softwareadvice.com/itsm/service-manager-profile/#reviews) Ratings Breakdown - 4.44Ease of use - 4.25Value for money - 4.57Customer support - 4.33Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(792)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Desk Manager](https://www.softwareadvice.com/itsm/desk-manager-profile/) 4.8 [(106)](https://www.softwareadvice.com/itsm/desk-manager-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.55Value for money - 4.90Customer support - 4.70Functionality Pricing Available upon request Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## OpenText Core Service Management Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## OpenText Core Service Management Features - Popular features found in Service Desk Change Management CMDB IT Asset Management Mobile Access Prioritization Problem Management Real-Time Notifications Remote Access/Control Reporting & Statistics Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management - More features of OpenText Core Service Management Analytics Customer Support Generative AI Help Desk Management Incident Management Knowledge Base Management Live Chat Release Management ## OpenText Core Service Management User Reviews ## OpenText Core Service Management customer ratings - Overall rating: 4.4/5 - Total reviews: 9 ### Rating distribution - 5 stars: 5 reviews (56%) - 4 stars: 3 reviews (33%) - 3 stars: 1 reviews (11%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.3/5 - Customer support: 4.6/5 - Functionality: 4.3/5 --- Have you used OpenText Core Service Management and would like to share your experience with others? ### Fantastic Tool for IT Ticketing and so much more - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Chemicals - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have loved it. it allows me to concentrate on resolving issues. It never gets in the way and makes life easy by its simplicity. My focus must be on the resolution of difficult issues, and the Service Manager makes it easy for me to do this without interrupting my workflow or adding unnecessary complexity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using HP Service Manager for over a year and it's the best IT Ticketing system I have ever used, It is simple, straightforward, and doesn't have any anomalies or peculiarities in its functionality or operation. Its easy to search for information and also to look at emerging trends. The product is well serviced and even with upgrades operations are not disrupted too much. Full credit to HP for not changing the user interface too much to make it unwieldy or unworkable. Its very easy to get accustomed to it, and then to gain further skills in it as one becomes more experienced with its usage. #### Cons There are no drawbacks as far as I have experienced. There are no hindrances with the package as it soesn't impede the end-user with difficulty or ambiguity. --- ### All About Service Manager - Overall rating: 5/5 - Reviewer: mesut n. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered I was working at ISS company. We were using Service Manager here. NNMI, PRTG, Sitescope applications and SM were integrated. When an alarm came from these monitoring applications, SM both sent e-mails and opened a ticket, making it easier to track the malfunctions. In addition to these, technical work tracking within the company was done entirely through the Service Manager. I was working at ISS company. We were using Service Manager here. NNMI, PRTG, Sitescope applications and SM were integrated. When an alarm came from these monitoring applications, SM both sent e-mails and opened a ticket, making it easier to track the malfunctions. In addition to these, technical work tracking within the company was done entirely through the Service Manager. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use. Thanks to the Incedent records, it makes business tracking very easy. If you are on the customer side by opening a call log, it is very easy to follow up the malfunction. You can open a Problem log for recurring failures. #### Cons The software was working fine. Therefore, there is no downside. --- ### Frustrating to use - Overall rating: 3/5 - Reviewer: Eduardo R. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Functionality: 2/5 #### Pros It has a wide range of possible integrations. #### Cons Definitely the reporting features. Creating dashboards and reports is far too complicated and far too limited. --- ### Makes job done quickly! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was involved in Incident management process, and we used HPSM to track and assign tickets within support teams. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros HPSM is software which you can start using after 30 minutes introduction, and use most of it's features if you are familiar with IT. I would say that this is my, so far, favourite software for incident management. #### Cons Searching through service catalog was the worst part, but I am not sure if it was because of software or categorization within company. --- ### Service manager benefits - Overall rating: 5/5 - Reviewer: recep ç. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It facilitates the follow-up of faults opened by the customer. Since we work with different teams, we can refer the same fault to other teams. #### Cons the user's online time is too short than usual --- ### SErvice manager of life - Overall rating: 4/5 - Reviewer: Selim Y. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros it is easy and useful for job life. You can follow job casing in sector. #### Cons I like using some service manager but sometimes, it is getting better for somebody --- ### A user friendly way to create service tickets - Overall rating: 4/5 - Reviewer: Ben B. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Since we switched to service manager, I'm much more comfortable entering tickets online instead of calling help desk. The customization the tool allows gave use exactly what we needed in terms of detail entry. #### Cons It is not very fast to open, but it could very well be our server, but the prior tool was a good bit faster to open, to commit rows to the database, etc. --- ### Great solution - Overall rating: 5/5 - Reviewer: Luz S. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Every thing is automated. It guides you through the processes of getting your problems resolved for all your HP products. --- ### Well, I cant think of anything negative to say! - Overall rating: 5/5 - Reviewer: Bruce R. - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program is as good as it gets. Some programs take time to get adjusted to, but this one was self explanatory. #### Cons There was honestly not one single feature that I had a hard time attempting to understand. sorry that I cant give you any bad news --- Showing 1 - 9 of 9 Reviews ## Other Top Recommended Service Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **9** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (792) Recently recommended **6** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **6** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times Stuck Between Options? Our experts can help you compare OpenText Core Service Management with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice