N-central vs Kayako

RATING:

3.9

(48)

N-central has 48 reviews and a rating of 3.94 / 5 stars vs Kayako which has 170 reviews and a rating of 3.99 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.9 (48)
4.0 (170)
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
3 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
June 21, 2024
July 9, 2024
Pros/Cons
  • Pros

  • It does everything you can think of. Probably the premiere RMM solution on the market.
  • Nice interface with LOTS of features. Fast remote access with lots of control options.
  • Cons

  • Limited reporting functionalities. The API is also very limited.
  • The risk of failure seemed much too large for a system built on an OS that we don't know very well. Finally, the sales tactics are incredibly strong.
Read all user reviews
  • Pros

  • Comparing any other current tools like freshdesk,everest. Etc, this is the best and cost effective tool.
  • Also, Kayako shows in real-time who is looking at a ticket, thus it made it easy for Customer Service as we could see if someone was already working on that ticket.
  • Cons

  • The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.
  • The user interface looks just plain bad. Chat and knowledge base tools are also mediocre.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos