I love the ease of setup and the ease of control. I am able to maneuver the program with little to no error.

Being able to RDP into a client's computer from the helpdesk is awesome. Inventory and tickets in the same interface is also nice.

Our work was fieldwork and to have a web-based solution was very helpful to track complaints and provide response to clients and management about the work done.

Web Help Desk so far is doing a pretty good job at automating the tickets and routing to the required departments and individuals.

Initial setup was a pain. I had to quote out a SQL server and set that up just to use the product.

It has been a very low cost, reliable solution that has helped us keep track of assets and help tickets. It also requires very little maintenance.

This has worked well for our company, and best advantage has been prompt and good tech support.

I like that WHD is very straightforward to use and is very stable. It integrates with Single Sign On with Windows.

There has been a memory leak present for years, the only fix we have found is to restart the machine once it becomes completely unusable.

WHD has a very clean user interface. It is very easy to navigate and it is mobile friendly.

Web Help Desk is a modern solution for ticket based system. Modern UI and great reports.

It requires some effort to fully implement and it is hard to integrate with other tools.

The only complaint that I have is that the ticketing system of this service is a little difficult to navigate.

Their customer service is very quick and responsive, it is a very easy to use application and most importantly, helpful.

The search and filtering system is absolutely amazing, giving you the option to allowing you to build queries with any combination of data to include or exclude.

I find the ticketing straight forward, the asset tracking awesome, the integration with AD and Solarwinds is great, it even does Knowledge base and surveys.

I like the ui it's very clean, and very easy to find what your looking for in the software.

The initial configuration is a pain if you do not know what you're doing. It does not auto select to email the client either.

Very affordable - sales rep that I worked with was very helpful and gave us a nice discount. Good features: Task automation, work flow, email threading (adding ticket notes via email).

With SolarWinds we can create granular reports to address problem areas.

It integrates with Solar Winds and helps with asset control. The Helpdesk UI/UX is easy to read.

Support webhelpdek is very bad. If i let only for npm sam.

That being said, it is reliable and the support is fantastic. It is a great value for the money for a non profit.

I enjoy being able to custom build reports, have an amazing dashboard in the NOC for all to see. One with soft helpdesk technical skills can easy navigate and self learn.

A rich full-featured help desk software that integrates nicely with alot of solarwinds many awesome programs.

You only get a very select few options when it comes to dashboards. The reporting can get confusing as well which also has limited options of reporting.

We are able to track the metrics that we desire and it helps our team have a clear sense of what needs to be accomplished in a given day.

Customizing ability and ease of use for clients. Easy to track assets and update inventory.

Ease of use, end user friendly. We haven't used the asset portion of it much bit would like to start using it soon.

SolarWinds generates a positive impact thanks to cost reduction.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

I like the ability to search up previous tickets that could help me review issues that occurred before.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of support including ticketing management, asset management, change management, knowledge management, incident management and service management.


The solution offers tools for ticket creation, assignment, routing and escalation. Users can automate the discovery of software and hardware assets and manage asset assignments, history and associated service requests.


Web Help Desk enables users to utilize a configurable workflow engine to help ensure that change management policies and procedures are adhered to. Users can also leverage a built-in knowledge base for creating FAQs and KB articles to assist help desk teams and promote end-user self-service.


Web Help Desk is able to associate unlimited incident tickets with problem tickets for quick reference. Users can track ticket status, technician performance and customer support needs to help ensure that SLAs are met with built-in reports, dashboards and alerting.



LongDescription

Support Ticket Management

Surveys & Feedback

IT Asset Management

Workflow Configuration

Contract/License Management

Task Scheduling

Change Management

Project Management

Procurement Management

Automated Routing

Problem Management

Self Service Portal

Help Desk Management

Project Time Tracking

Cost Tracking

Dashboard Creation

Inventory Tracking

Capacity Management

Service Catalog

Multi-Channel Communication

Support Ticket Tracking

Workflow Management

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Knowledge Base Management

Service Level Agreement (SLA) Management

Availability Management

Audit Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Remote Access/Control

Supplier Management

Requisition Management

Incident Management

IT Asset Tracking

Release Management

Inventory Management

Task Editing/Updating

Task Tagging

Task Progress Tracking

Knowledge Management

Alerts/Notifications

Dashboard

SolarWinds Web Help Desk is priced per technician, starting from €575/seat (for 1 to 5 licenses)

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Web Help Desk

Documentation

Videos

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Real Time Analytics

Case Management

Multi-Channel Management

Application Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

SSL Security

Single Sign On

Rules-Based Workflow

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Assignment Management

Call Center Management

Data Import/Export

Customer Complaint Tracking

Email Templates

Contact Management

Customer Experience Management

Configurable Workflow

Social Media Monitoring

Wiki

Real Time Data

Performance Metrics

Routing

Issue Scheduling

Issue Management

Queue Management

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Real-Time Updates

Website Integration

Event Triggered Actions

Recurring Issues

Reporting & Statistics

Network Monitoring

Real-Time Chat

Chat/Messaging

Customizable Templates

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Real Time Reporting

Chatbot

Contact Database

Widgets

Monitoring

Prioritization

Feedback Management

Customizable Forms

Appointment Management

Drag & Drop

Auto-Responders

Customer History

Tagging

Corrective and Preventive Actions (CAPA)

Issue Auditing

Third-Party Integrations

Multiple User Accounts

Online Forums

Task Management

Live Chat

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

Web Help Desk vs TeamSupport

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