About StatusCast

StatusCast is a unified communications platform that integrates with dozens of leading IT operations and uptime monitoring applications so it is now easy to incorporate enhanced communications directly into enterprise workflow, ticketing and incident management processes. 

Companies use StatusCast to reduce their number of help desk tickets, proactively communicate IT outages and scheduled maintenance to their employees and customers, showcase the uptime availability of critical applications and assist in the root-cause analysis of IT incidents.

StatusCast lets IT start the conversation — saving companies time and money.


Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of StatusCast

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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September 2019

Maria from naviHealth

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Communication is Key

Honestly, the product is amazing, and it's making my life a lot easier as I can post messages and downtime in the app quickly so that users are aware and if it's a short downtime, I don't have to send out a notice, it's just simply tracked there. I think having a dashboard and being able to show uptime is key in a SAAS based world and allowing users to help themselves rather than submitting cases to Support for updates, is a more efficient way to handle these types of problems going forward.

Pros

I like the ability to alert specific groups of users per each component. Having control over who you notify, for what products, or specific functionality so you can cater targeting messaging is huge in the Support realm. Allowing folks to sign up for text messages notifications rather than email so you don't have to deal with IT security restrictions is just a massive help in the healthcare industry were security is extremely strict and traffic is heavily monitored.

Cons

I'd like to be able to manage my list of contacts better. I want to know who has never signed in so I can remove them from the list of subscribers. I want to know when people leave that I can remove them from the list with ease. I'd also like a better way to handle and manage templates, because copying and pasting sometimes doesn't adjust well so having to get the HTML version to manipulate changes can sometimes be very time consuming. Posting an incident needs to be a little more streamlined - for example, if you tie a template to a type, it should auto-populate below and it should auto-fill in the date, etc. so you can see it before you post it so you'll know the formatting looks right. Please allow for a better calendar view - looking at newest to oldest is off-putting and users seem to have a hard time reading that - perhaps showing an actual calendar or "TODAY" highlighted in Orange so people's eyes are draw there, would really help. Lastly, the reporting really needs to be exportable - I need to be able to pull a list of folks who have signed in - not just from their creation date so that we can leverage account management to ensure that the contacts we have listed actually are in the "know" about system outages and scheduled maintenance.

Reasons for Choosing StatusCast

NA

September 2019

Debbie from Allied Solutions

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

September 2019

Keeping Clients Updated

StatusCast has provided us a mechanism by which we can notify an ever-changing client/vendor database with up-to-the minute notifications on several different organization applications that otherwise would involve regular maintenance and clunky tracking processes. Furthermore, as a third party application, StatusCast provides the ability to get the word out even when our organizational communication systems are out of service.

Pros

Low maintenance requirements, ease of implementation, instant notification to clients, and up-to-date dashboard status. Implemented both an external facing and internal facing application, allowing us to keep our field informed on topics not applicable to clients or vendors.

Cons

Minor limitations prohibiting some flexibility in notification specificity; yet, we were still able to adjust and keep the application design applicable to multiple organizational applications with differing client/vendor databases

November 2019

marc from Incomm OLS

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2019

Status Cast Review

Centralized Notification System is great for alerting all parties from all departments

Pros

Easy to Admin to customer needs Easy to Admin our Company needs

Cons

Nothing really at this point to critique. Still Learning

July 2020

Joseph from NS1

Company Size: 51-200 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Excellent support

So far, it's been great. They have been here every step of the way to help me understand the product, they've made UI customizations for me and been able to explain every feature of the product very clearly

Pros

Ability to customize entirely and integrate with alerting systems we have to automate status posts

Cons

Took a while to figure it all out. There's a lot going on here, but in the end, that was a good thing.

January 2020

Rob from OnShift

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2020

StatusCast is a clean app

Pros

Exceptional support, ease of configuration, clean and concise.

Cons

Limited data sources and ability to add multiple accounts for the same data / service provider.

October 2019

Ethan from Epicor

Company Size: 5,001-10,000 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2019

Great support for a solid product

We are satisfied that our evaluation of status page packages led us to Statuscast.

Pros

I like the granular control Statuscast gives me over my incident communications, and it allows me to automate away from human errors with feature-rich communication templates. Support personnel are also stellar - they're super helpful, and they're nice to me when I'm an idiot.

Cons

The pricing seems a little extreme for a message queueing service.

Reasons for Choosing StatusCast

more granular control

September 2019

Donna from Lime Energy

Company Size: 201-500 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2019

StatusCast Notifcations Make Life easier

Again - keeping everyone involved, and updated.

Pros

I love being able to keep our users updated on all activity within the organization, from software updates to outages.

Cons

n/a Everything has been great so far. No complaints.