# tbITSM Software Reviews, Demo & Pricing - 2026 > Review of tbITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/itsm/tbitsm-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / tbITSM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # tbITSM 2026: Benefits, Features & Pricing Wondering if tbITSM is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview tbITSM No reviews yet Pricing Pricing available upon request ### About tbITSM Designed for businesses in finance, healthcare, telecommunications, retail, IT, manufacturing, and other industries, tbITSM is a cloud-based IT service management (ITSM) software that helps team members manage IT asset inventory and streamline help desk operations. It enables employees to automate ticketing workflows, such as time tracking, categorization, escalation, service-level agreements (SLA), and more from a unified platform. tbITSM allows staff members to access pre-built ticket templates for service requests, incidents, solutions, and other tasks. Supervisors can conduct root cause analysis, define known errors, and perform provisioning for suggestions, optimizing overall problem management operations. Additionally, administrators can create custom dashboards, manage key performance indicators (KPI), and export reports in XLS and CSV formats. tbITSM facilitates integration with several third-party IT and network monitoring systems (NMS). Pricing is available on request, and support is extended via chat, phone, email, and other measures. Wondering if tbITSM is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## tbITSM User Interface ## Popular tbITSM Alternatives Main Product tbITSM No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## tbITSM Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## tbITSM Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of tbITSM Activity Tracking Alerts/Notifications API Approval Process Control Asset Lifecycle Management Asset Tracking Availability Management Capacity Management Change Management Chat/Messaging Client Portal Configuration Management Contract/License Management Customizable Fields Customizable Forms Customizable Reports Dashboard Creation Drag & Drop Help Desk Management Incident Management Inventory Management Knowledge Base Management Prioritization Problem Management Project Management Release Management Reporting & Statistics Service Catalog Support Ticket Management Support Ticket Tracking Surveys & Feedback Third-Party Integrations Ticket Management ## tbITSM User Reviews No Reviews Yet Be the first to review tbITSM ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **12** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **5** times Stuck Between Options? 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