About vFire

vFire by Alemba is a cloud-based IT service management solution that helps businesses of all sizes with self-service interface, a forms designer, an integration platform, UX and workflow engine. With vFire, users can automate the process of identifying problems and link those to entity tags behind the cause of problem. The software also enables users to automatically log calls, set up rules and simulate outages.

Businesses can integrate their processes into other business functions via vFire’s enterprise service management module. vFire partitioning puts all functions into a unified, multi-tenanted platform which allows users to segregate department-specific information. vFire’s features include problem management, availability management, serv...


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Supported Operating System(s):

Web browser (OS agnostic)

4 Reviews of vFire

Overall rating

3.5 / 5 stars

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September 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

Business Management

Overall Its good tool for business for little tricky for users to understand initially.

Pros

Its good tool for creating Internal/external incidents. It helps in tracking records. It makes life easy.

Cons

Interface is little harder to understand and not much friendly. Deployment is harder. its also pricey.

April 2017

Peter from Newcrest Mining Ltd

Company Size: 10,000+ employees

Industry: Mining & Metals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Excellent end-to-end automation and impressive process breadth

Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team.

Pros

Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.).

Cons

IT user interface takes some time to get used to, and isn't browser based

October 2018

Kent from NIH

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

October 2018

Whoever designed this should put down the bong.

After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire.

Pros

Nothing. there is no redeeming quality what-so-ever with this application.

Cons

The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity.

March 2021

User Profile Picture

Brandon from Printpack

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

2.0

March 2021

Quirky Old School IT Ticketing Software

I used vFire daily, all-day as a Level 2 Desktop Support Agent. The experience was basic at best and reminded me of a 1990s piece of software. There were daily issues like freezing and heavy lag in addition to aggravating UI actions that were just plain annoying.

Pros

I didn't enjoy much about using this software as an IT worker in 2020. It is past its prime and too bloated for the needs of a modern business.

Cons

Cut the bloat! The UI is like using an excel spreadsheet which may have been fine before the time of multiple monitors but today's IT worker needs something that is fast and nimble. Today's IT worker may have 15-20 other applications running at any given time and vFire only drags CPU usage down more.