--- title: "Vision Helpdesk Software Reviews, Demo & Pricing - 2026" description: "Review of Vision Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/itsm/vision-helpdesk-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Vision Helpdesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/reviews/) # Vision Helpdesk Review From $15-$60/month Free version 30-day free trial 5 plans Wondering if Vision Helpdesk is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Vision Helpdesk 4.6 [(49)](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/reviews/) Pricing Starting at $15.00 per user per month ### About Vision Helpdesk Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments. This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts. Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer. Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros. Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environ... ment. The solution also comes with a mobile app available for Android, iOS and Windows Phone devices. Wondering if Vision Helpdesk is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Vision Helpdesk User Interface ## Popular Vision Helpdesk Alternatives Main Product Vision Helpdesk 4.6 [(49)](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.38Value for money - 4.60Customer support - 4.61Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price ## Vision Helpdesk Pricing and Plans Vision Helpdesk has five plans. Starter Help Desk is $15.00/user/mo billed monthly. Pro Help Desk is $25.00/user/mo billed monthly. Satellite Help Desk is $30.00/user/mo billed monthly. Pro Service Desk is $40.00/user/mo billed monthly. Enterprise Service Desk is $60.00/user/mo billed monthly. Free version30-day free trial Starter Help Desk $15.00 per user, per month SaaS Cloud License (US / UK / EU / IN) - Starter Help Desk plan is available at $12/agent per month with annual billing. Additional options: 'Download Recurring License' is available for $10/agent per month, 'Download One-time License' is available for $200 per agent (one time fee).… Starter Help Desk plan includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Apply SLA Plans to Single Ticket - Article Comments and Approval Mechanism - Assign Ticket to Multiple Staff Agents - Auto Client Registration on Email - Business Hour Schedule and Holiday Management - Client and Department Level - Client Import Through CSV - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - Company-Admins - Create Organization - Create Teams and Include Staff as Team Members - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - Fully Customizable Client Portal Templates - Gamification - Group Clients Under Organization - Import and Export Knowledge Base Area - Incident Automation - Integrated Custom Client Survey - Internal Knowledge-Base for Staff - Internal Ticketing - IP Based Staff Login Restriction - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Leader-Board and Quest Support - Link and Split Tickets - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level Ticket Escalation Rules - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Responsive Mobile Ready Portal - Self Service Portal Customers Can Submit and Track Their Tickets - Set Operation Privileges and Access Rights to Teams - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - SSL Support for Saas License - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Suggestions and Download Support - System Overview - Tags and Flags - Team Managers - Teams and Staff Members) - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Type and Priority - Tree Structure With Ticket Counts for Companies - Two Factor Authentication for Clients - Update Notification for Each Module - User Registration Forms Pro Help Desk $25.00 per user, per month SaaS Cloud License (US / UK / EU / IN) - Pro Help Desk plan is available at $20 per agent/month when billed annually. Additional options: 'Download Recurring License' is available at $20 per agent/month, 'Download One-time License' is available at $400 per agent (one time fee). … Pro Help Desk plan includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Add Symptoms for an Incident - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Android Phone App - Applying Bill Rate and Sending Invoice Using Workflows - Apply SLA Plans to Single Ticket - Approval From Clients - Article Comments and Approval Mechanism - Assign and Track Tasks - Assign Ticket to Multiple Staff Agents - Attachments Posts - Auto Client Registration on Email - Billing Automation - Billing Software’s - Business Hour Schedule and Holiday Management - CAB Users - Calendar - Client and Department Level - Client Import Through CSV - Client Management - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - Company-Admins - Create - Create Organization - Create Teams and Include Staff as Team Members - CRM and CMS Software’s - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Ecommerce - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - External or Internal Forums - Facebook Integration - Follow the Forum Articles - Forum Articles Mark as Sticky - Fully Customizable Client Portal Templates - Gamification - Get Assistance to Solve Tickets - Group Clients Under Organization - Import and Export Knowledge Base Area - Incident Automation - Integrated Custom Client Survey - Internal Knowledge-Base for Staff - Internal Ticketing - Internal Tool for Staff Members to Collaborate - Invoice Creation - IP Based Staff Login Restriction - Iphone and Ipad App - ITIL Automation - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Leader-Board and Quest Support - Link and Split Tickets - Link Task to Tickets - List of All Pending Approvals - Live Chat - Live Chat Integration - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level Ticket Escalation Rules - One to Many and One to One Blab Support - One to One & Group Chat - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Pre-Paid and Post Paid Ticket Billing - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Reason on Incident Closure Status - Recurring Tasks and Sub-Tasks - Remote Desktop Access and Meeting Tools - Responsive Mobile Ready Portal - Self Service Portal Customers Can Submit and Track Their Tickets - Set Operation Privileges and Access Rights to Teams - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - Share Knowledge-Base - Social Media - SSL Support for Saas License - Staff Communication Remains Safe Inside Your Organization - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Suggestions and Download Support - Supports Images - System Overview - Tags and Flags - Task Automation - Task Notifications - Tax Rules and Payment Gateway Support - Team Communication - Team Managers - Teams and Staff Members) - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Lock or Agent Collision Detection - Ticket Management - Ticket Scheduling - Ticket Type and Priority - Time and Ticket Based Billing Support - Time Based Billing : Time Credit - Time Tracking - Topic Comments and Approval Mechanism - Tree Structure With Ticket Counts for Companies - Twitter Integration - Two Factor Authentication for Clients - Update Notification for Each Module - Urgency - User Registration Forms - Voip - Voip Integration - Windows Phone App Satellite Help Desk $30.00 per user, per month SaaS Cloud License (US / UK / EU / IN) - Satellite Help Desk is available for $24 per agent/month when billed annually. Additional options: 'Download Recurring License' for $25 per agent/month when billed monthly, 'Download One-time License' for $500 per agent. … Satellite Help Desk plan includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Add Symptoms for an Incident - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Android Phone App - Applying Bill Rate and Sending Invoice Using Workflows - Apply SLA Plans to Single Ticket - Approval From Clients - Article Comments and Approval Mechanism - Assign and Track Tasks - Assign Ticket to Multiple Staff Agents - Attachments Posts - Auto Client Registration on Email - Billing Automation - Billing Software’s - Business Hour Schedule and Holiday Management - CAB Users - Calendar - Client and Department Level - Client Import Through CSV - Client Management - Client Portals With Its Own Knowledge-Base Support - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - Company-Admins - Complete Data Isolation Among Companies and Its End Users - Create - Create Organization - Create Teams and Include Staff as Team Members - CRM and CMS Software’s - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Each Client Portal Can Have Its Own Website URL in Browser - Ecommerce - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - External or Internal Forums - Facebook Integration - Follow the Forum Articles - Forum Articles Mark as Sticky - Fully Customizable Client Portal Templates - Gamification - Get Assistance to Solve Tickets - Group Clients Under Organization - Import and Export Knowledge Base Area - Incident Automation - Integrated Custom Client Survey - Internal Knowledge-Base for Staff - Internal Ticketing - Internal Tool for Staff Members to Collaborate - Invoice Creation - IP Based Staff Login Restriction - Iphone and Ipad App - ITIL Automation - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Leader-Board and Quest Support - Link and Split Tickets - Link Task to Tickets - List of All Pending Approvals - Live Chat - Live Chat Integration - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level Ticket Escalation Rules - One to Many and One to One Blab Support - One to One & Group Chat - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Pre-Paid and Post Paid Ticket Billing - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Reason on Incident Closure Status - Recurring Tasks and Sub-Tasks - Remote Desktop Access and Meeting Tools - Responsive Mobile Ready Portal - Self Service Portal Customers Can Submit and Track Their Tickets - Set Operation Privileges and Access Rights to Teams - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - Share Knowledge-Base - Share Staff Members or Keep Them Isolated Too - Single Database and Single Staff Portal With Different Branded Client Portals for Each Company - Social Media - SSL Support for Saas License - Staff Communication Remains Safe Inside Your Organization - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Suggestions and Download Support - Supports Images - System Overview - Tags and Flags - Task Automation - Task Notifications - Tax Rules and Payment Gateway Support - Team Communication - Team Managers - Teams and Staff Members) - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Lock or Agent Collision Detection - Ticket Management - Ticket Scheduling - Ticket Type and Priority - Time and Ticket Based Billing Support - Time Based Billing : Time Credit - Time Tracking - Topic Comments and Approval Mechanism - Tree Structure With Ticket Counts for Companies - Twitter Integration - Two Factor Authentication for Clients - Update Notification for Each Module - Urgency - User Registration Forms - Voip - Voip Integration - Websites Can Be Hosted on Different Servers - Windows Phone App Pro Service Desk $40.00 per user, per month SaaS Cloud License (US / UK / EU / IN) - Pro Service Desk costs $32/agent monthly when billed annually. Additional options: 'Download Recurring License' is available for $30 per agent/month when billed monthly, 'Download One-time License' is available for $600 per agent. … Pro Service Desk plan includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Add Symptoms for an Incident - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Android Phone App - Applying Bill Rate and Sending Invoice Using Workflows - Apply SLA Plans to Single Ticket - Approval From Clients - Article Comments and Approval Mechanism - Asset Relationships - Assign and Track Tasks - Assign Ticket to Multiple Staff Agents - Attach Child Assets - Attachments Posts - Auto Calculating Book Value - Auto Client Registration on Email - Billing Automation - Billing Software’s - Business Hour Schedule and Holiday Management - CAB Users - Calendar - Client and Department Level - Client Import Through CSV - Client Management - Client Portals With Its Own Knowledge-Base Support - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - CMDB (Configuration Management Database) - Company-Admins - Complete Data Isolation Among Companies and Its End Users - Configuration Items (CI) Tracking - Contract Approval - Contract Expiry Notification - Contract Time Lines and Pricing - Create - Create and Track Contracts Between 3rd Party or Outside Suppliers - Create Organization - Create Product and Vendor Catalogue - Create Teams and Include Staff as Team Members - CRM and CMS Software’s - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Different Service Specification - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Display Services on Client Portal - Each Client Portal Can Have Its Own Website URL in Browser - Ecommerce - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - External or Internal Forums - Facebook Integration - Financial Management - Follow the Forum Articles - Forum Articles Mark as Sticky - Fully Customizable Client Portal Templates - Gamification - Get Assistance to Solve Tickets - Group Clients Under Organization - Impact Analysis Across Cis - Import and Export Knowledge Base Area - Import Asset by Database Field Mapping - Incident Automation - Include Product/Vendor in CI/Asset - Include Product/Vendor in Contract - Integrated Custom Client Survey - Integrated With Tickets / Incident - Internal Knowledge-Base for Staff - Internal Ticketing - Internal Tool for Staff Members to Collaborate - Invoice Creation - IP Based Staff Login Restriction - Iphone and Ipad App - ITIL Automation - ITIL Reports - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Leader-Board and Quest Support - Link and Split Tickets - Link Task to Tickets - List of All Pending Approvals - Live Chat - Live Chat Integration - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level CI Types - Multi Level Ticket Escalation Rules - One to Many and One to One Blab Support - One to One & Group Chat - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Plan and Predict IT Expenditures - Pre-Paid and Post Paid Ticket Billing - Products and Vendors - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Reason on Incident Closure Status - Recurring Tasks and Sub-Tasks - Remote Desktop Access and Meeting Tools - Responsive Mobile Ready Portal - Self Service Portal Customers Can Submit and Track Their Tickets - Service Requests From Client Portal - Set Operation Privileges and Access Rights to Teams - Setup Depreciation Methods - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - Share Knowledge-Base - Share Staff Members or Keep Them Isolated Too - Single Database and Single Staff Portal With Different Branded Client Portals for Each Company - Social Media - SSL Support for Saas License - Staff Communication Remains Safe Inside Your Organization - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Suggestions and Download Support - Supports Images - System Overview - Tags and Flags - Task Automation - Task Notifications - Tax Rules and Payment Gateway Support - Team Communication - Team Managers - Teams and Staff Members) - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Lock or Agent Collision Detection - Ticket Management - Ticket Scheduling - Ticket Type and Priority - Time and Ticket Based Billing Support - Time Based Billing : Time Credit - Time Tracking - Topic Comments and Approval Mechanism - Tracking Current Expenditures - Tree Structure With Ticket Counts for Companies - Twitter Integration - Two Factor Authentication for Clients - Update Notification for Each Module - Urgency - User Registration Forms - Voip - Voip Integration - Websites Can Be Hosted on Different Servers - Windows Phone App Enterprise Service Desk $60.00 per user, per month The SaaS Cloud License (US / UK / EU / IN) - Ent Service Desk plan costs $48 per agent/month when billed annually. Additional options: 'Download Recurring License' costs $40 per agent/month when billed monthly, 'Download One-time License' costs $800 per agent (one time fee). … Enterprise Service Desk plan includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Add Symptoms for an Incident - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Android Phone App - Applying Bill Rate and Sending Invoice Using Workflows - Apply SLA Plans to Single Ticket - Approval and Monitoring the Changes - Approval From Clients - Approval Management - Article Comments and Approval Mechanism - Asset - Asset Relationships - Assign and Track Tasks - Assign Ticket to Multiple Staff Agents - Attach Child Assets - Attachments Posts - Auto Calculating Book Value - Auto Client Registration on Email - Billing Automation - Billing Software’s - Business Hour Schedule and Holiday Management - Business Justification - CAB Users - Calendar - Change - Change Approval Custom Workflow - Change Closure With Reason - Change Description - Change Timeline - Change Type - Client and Department Level - Client Import Through CSV - Client Management - Client Portals With Its Own Knowledge-Base Support - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - CMDB (Configuration Management Database) - Company-Admins - Complete Data Isolation Among Companies and Its End Users - Configuration Items (CI) Tracking - Contract Approval - Contract Expiry Notification - Contract Time Lines and Pricing - Create - Create and Track Contracts Between 3rd Party or Outside Suppliers - Create Organization - Create Product and Vendor Catalogue - Create Teams and Include Staff as Team Members - CRM and CMS Software’s - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Different Service Specification - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Delivery - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Display Services on Client Portal - Each Client Portal Can Have Its Own Website URL in Browser - Ecommerce - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - External or Internal Forums - Facebook Integration - Financial Management - Follow the Forum Articles - Forum Articles Mark as Sticky - Fully Customizable Client Portal Templates - Gamification - Get Assistance to Solve Tickets - Group Clients Under Organization - Impact Analysis Across Cis - Implementation - Import and Export Knowledge Base Area - Import Asset by Database Field Mapping - Incident Automation - Include Product/Vendor in CI/Asset - Include Product/Vendor in Contract - Integrated Custom Client Survey - Integrated With Tickets / Incident - Internal Knowledge-Base for Staff - Internal Ticketing - Internal Tool for Staff Members to Collaborate - Invoice Creation - IP Based Staff Login Restriction - Iphone and Ipad App - ITIL Automation - ITIL Reports - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Known Error - Leader-Board and Quest Support - Link and Split Tickets - Linked With Changes - Linked With Tickets / Incidents - Linking the Release With Incident - Link Task to Tickets - List of All Pending Approvals - Live Chat - Live Chat Integration - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level CI Types - Multi Level Ticket Escalation Rules - Notify Everybody in Organization - One to Many and One to One Blab Support - One to One & Group Chat - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Plan - Plan and Predict IT Expenditures - Planning - Planning and Scheduling the Release - Pre-Paid and Post Paid Ticket Billing - Problem - Problem Analysis - Problem Detailed Analysis - Problem Identification - Problem Impact Analysis - Problem Review - Problem Timeline - Products and Vendors - Proposed Plan - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Reason on Incident Closure Status - Recurring Tasks and Sub-Tasks - Release - Remote Desktop Access and Meeting Tools - Responsive Mobile Ready Portal - Reviewing the Change Request - ROI - Role Assignment – Resource - Roll Out & Back Out Plan Description for an Change - Schedule Releases - Scheduling - Scheduling and Role Assignment - Self Service Portal Customers Can Submit and Track Their Tickets - Service Requests From Client Portal - Set Operation Privileges and Access Rights to Teams - Setup Depreciation Methods - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - Share Knowledge-Base - Share Staff Members or Keep Them Isolated Too - Single Database and Single Staff Portal With Different Branded Client Portals for Each Company - Social Media - Solution to Identified Problems - SSL Support for Saas License - Staff Communication Remains Safe Inside Your Organization - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Staff or Group and CAB User - Suggestions and Download Support - Supports Images - System Overview - Tags and Flags - Task - Task Automation - Task Notifications - Tax Rules and Payment Gateway Support - Team Communication - Team Managers - Teams and Staff Members) - Testing - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Lock or Agent Collision Detection - Ticket Management - Ticket Scheduling - Ticket Type and Priority - Time and Ticket Based Billing Support - Time Based Billing : Time Credit - Time Tracking - Topic Comments and Approval Mechanism - Track and Rollback Changes - Tracking Current Expenditures - Tree Structure With Ticket Counts for Companies - Twitter Integration - Two Factor Authentication for Clients - Update Notification for Each Module - Urgency - User Registration Forms - Voip - Voip Integration - Websites Can Be Hosted on Different Servers - Windows Phone App Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Vision Helpdesk pricing compare to alternatives? Vision Helpdesk's starting price is $15.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Vision Helpdesk4.6[(49)](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/reviews/) | $15.00 /user/mo | Available | Available | 4.4 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) | $55.00 /user/mo | Available | Not available | 4.2 | | [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.5 | | [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) | $15.00 /user | Available | Not available | 4.6 | Vision Helpdesk4.6[(49)](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/reviews/) * * * Starting price $15.00 /user/mo Free trial Available Free version Available Value For Money 4.4 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) * * * Starting price $55.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) * * * Starting price $15.00 /user Free trial Available Free version Not available Value For Money 4.6 ## Vision Helpdesk Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Vision Helpdesk Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications API Approval Process Control Asset Lifecycle Management Asset Tracking Assignment Management Automated Routing Call Center Management Change Management CMDB Collaboration Tools Commenting/Notes Configurable Workflow Configuration Management Contact Management Contract/License Management Customer Database Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Document Storage Drag & Drop Email Management Email Templates Geotargeting Help Desk Management Incident Management Interaction Tracking Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management Knowledge Base Management Live Chat Macros/Templated Responses Mobile App Monitoring Offline Form Performance Metrics Prioritization Proactive Chat Problem Management Project Management Queue Management Real-Time Chat Real-time Consumer-facing Chat Real-Time Reporting Recurring Issues Release Management Reporting/Analytics Reporting & Statistics Role-Based Permissions Rules-Based Workflow Scheduled/Automated Reports Search/Filter Self Service Portal Service Catalog Service Level Agreement (SLA) Management Single Sign On Social Media Integration SSL Security Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Ticket Management Widgets Workflow Management ## Vision Helpdesk Integrations Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Comm100 Integration rated undefined from -1 review Redmine Integration rated undefined from -1 review Aircall Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review See all 25 integrations ## Vision Helpdesk User Reviews ## Vision Helpdesk customer ratings - Overall rating: 4.6/5 - Total reviews: 49 ### Rating distribution - 5 stars: 34 reviews (69%) - 4 stars: 12 reviews (24%) - 3 stars: 3 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.4/5 - Customer support: 4.6/5 - Functionality: 4.6/5 --- ### User-Friendly and Efficient HR Management Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Services - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Vision Helpdesk is a user-friendly reliable, and makes managing customer support requests efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy ticket tracking, organized support tools, and a clear dashboard make customer service efficient #### Cons Navigation can feel confusing at times, and features take extra steps to locate and use efficiently. --- ### Vision helpdesk is simple but effective customer support tool for my business - Overall rating: 5/5 - Reviewer: Abhishek B. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few customer support tools previously but they were not feature rich and the cost was pretty high. Presently very happy with overall service I get from vision helpdesk support staff as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support handling via outlook was a real pain when I decided to switch to Vision helpdesk. Now things are well organized. I can quickly and effectively offer customer assistance. #### Cons Nothing for now :). I am very happy with the tool so nothing much I can complain about vision helpdesk. --- ### Best product ever! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience I would rate it as a 10 when rating 1-10. I enjoy it well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is a really good and easy solution. #### Cons There are no dislikes about this service. --- ### Pretty good app for managing tickets - Overall rating: 3/5 - Reviewer: Daniel Alejandro M. - Verified reviewer: Yes - Product usage: less than 1 year · weekly - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price. #### Cons Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox. --- ### Great product. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: a free trial · weekly - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Compatible with everything about my company #### Cons There isn’t one thing I can pin point that I do not like. --- ### Vision HelpDesk Customer Support tools is super fast and simple to use - Overall rating: 5/5 - Reviewer: Daniel N. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer. #### Cons Nothing quit serious to worry about. Using it for more than 10 years now. --- ### User friendly Helpdesk software and live chat - Overall rating: 5/5 - Reviewer: Kaustubh Y. - Industry: Education Management - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Overall its awesome software with lots of features and user friendly GUI. Support staff is also very helpful in case of any questions while using the tool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very useful software for our organization. It has lots of customization and automation which are helpful for us to manage multiple issues received and also priority chat option for quick support to users. #### Cons Not found any negative things in vision help desk till now. Enhancement in some features like knowledge-base and downloads will be more helpful for us. --- ### My Look On Vision Help Desk - Overall rating: 4/5 - Reviewer: kyle b. - Verified reviewer: Yes - Product usage: a free trial - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily. I used VHD for a few days now and I am loving it, the reason I have been using it is because I have been looking for a system where our users can connect with us without hassle and VHD offers that! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros - Easy to use - Clean interface - Everything you need is at the tip of your fingers! - I love how they send you an email when someone submits a ticket! #### Cons - I had a few issues while installing but support team solved that pretty quickly. Other than that I have nothing bad to say about this software! --- ### Affordable Helpdesk Solution with all the fruit of the big players, - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure. #### Pros Fully featured Affordable Great client support. --- ### Easy Setup,Great product - Overall rating: 5/5 - Reviewer: Rohit J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: a free trial · weekly - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros software is the possibility to include all the systems we use Easy to use - Clean interface ,Support team - features - prices. software is a multi-channel solution that uses digital tickets to centralize customer conversations that occur through email, a web portal, social media channels, telephone, and live chats #### Cons The installation of the software needs much time.Other than that I have nothing bad to say about this software --- Showing 1 - 10 of 49 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/reviews/) ## Vision Helpdesk Popular Comparisons [Salesforce Sales Cloud vs Vision Helpdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/27632-vision-helpdesk/)[Zendesk Suite vs Vision Helpdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27632-vision-helpdesk/)[LiveChat vs Vision Helpdesk](https://www.softwareadvice.com/help-desk/livechat-profile/vs/vision-helpdesk/)[LiveAgent vs Vision Helpdesk](https://www.softwareadvice.com/crm/liveagent-profile/vs/vision-helpdesk/)[Milvus vs Vision Helpdesk](https://www.softwareadvice.com/it-management/milvus-profile/vs/vision-helpdesk/)[HelpDesk vs Vision Helpdesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/vision-helpdesk/)[Tidio vs Vision Helpdesk](https://www.softwareadvice.com/live-chat/tidio-chat-profile/vs/vision-helpdesk/)[Zoho Assist vs Vision Helpdesk](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/vs/zoho-assist/)[Salesforce Service Cloud vs Vision Helpdesk](https://www.softwareadvice.com/crm/service-cloud-profile/vs/vision-helpdesk/)[JIRA Service Management vs Vision Helpdesk](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/vision-helpdesk/)[ScreenConnect vs Vision Helpdesk](https://www.softwareadvice.com/compare/27632-vision-helpdesk/vs/390169-ScreenConnect/) ## Other Top Recommended Live Chat Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **1** times [LiveHelpNow](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/) **4.6** (72) Recently recommended **1** times [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24244) Recently recommended **0** times Stuck Between Options? 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