Vision Helpdesk vs AlertOps

RATING:

4.7

(35)

Vision Helpdesk has 35 reviews and a rating of 4.69 / 5 stars vs AlertOps which has 20 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (35)
4.7 (20)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 7, 2024
December 11, 2023
Pros/Cons
  • Pros

  • I like this software for the following reason. The linkage with Google Suite that we use works seamless.
  • This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.
  • Cons

  • I don't like that the forums page is difficult to use.
Read all user reviews
  • Pros

  • The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc.
  • Simple to use and the support staff was quick to respond and helpful. Solution is low cost and meets our needs.
  • Cons

  • The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.
  • Pricing structure is confusing and my emails requesting clarification have gone unanswered.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos