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> Reviews of xMatters. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if xMatters is a good fit for you!

Source: https://www.softwareadvice.com/itsm/xmatters-profile/reviews

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xMatters Reviews

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[Overview](https://www.softwareadvice.com/itsm/xmatters-profile/)

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# xMatters Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(85)

4

(50)

3

(5)

2

(1)

1

(0)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.7

Value for money

4.3

Functionality

4.5

* * *

### Pros

"By automating these tasks, I've reduced my stress at work: I plan the protocols, Xmatters stands guard and notifies me when there's any issue, and I supervise that everything is okay."

"Also, the prioritization of notifications has worked great for getting the right technicians to take care of the issue and also their replacement."

"Very productive, easy to use, no lags, 24/7 operational"

### Cons

"The learning curve is intimidating at first."

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xMatters Reviews, Pros and Cons - 2026 Software Advice