--- title: "xMatters Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of xMatters. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if xMatters is a good fit for you!" source_url: "https://www.softwareadvice.com/itsm/xmatters-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / [xMatters](https://www.softwareadvice.com/itsm/xmatters-profile/) / xMatters Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/itsm/xmatters-profile/) Reviews [Alternatives](https://www.softwareadvice.com/itsm/xmatters-profile/alternatives/) # xMatters User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 141 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 85 reviews (60%) - 4 stars: 50 reviews (35%) - 3 stars: 5 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - By automating these tasks, I've reduced my stress at work: I plan the protocols, Xmatters stands guard and notifies me when there's any issue, and I supervise that everything is okay. - Also, the prioritization of notifications has worked great for getting the right technicians to take care of the issue and also their replacement. - Very productive, easy to use, no lags, 24/7 operational ### Most mentioned cons - The learning curve is intimidating at first. ## xMatters customer reviews Showing reviews 1-25 of 141 (page 1). ### XMatters helps us with the things that matter - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used other for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the product has functioned as expected. We mainly use it to alert and notify our sales reps during market event of appointments. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Easy to use Configuration and setup was pretty simple Effective #### Cons My biggest complaint is in pricing. I feel like the product is good but not superior to its competitors at the price we pay. --- ### Xmatters does notify for things that matters - Overall rating: 5/5 - Reviewer: Vidya P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall xmatters is a handy tool for alerting and paging #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very critical for production critical process for enabling paging #### Cons It's functionalities are limited and does not justify pricing --- ### 1st run at xMatters - Overall rating: 3/5 - Reviewer: Tony W. - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our install of the 1-way integration was very smooth. To setup and use the product was simple. Any questions I had were easy to locate through your support documentation. Our implementation of the 2-way integration has been a bit of a challenge. We allotted 100 hours to install the application in our lab environment, test it, and move it to our QA environment prior to installing it in our Prod environment. We are out of hours & just completed the QA setup. We have yet to address LDAP & SSO. So far everything is testing clean in QA. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy of use. #### Cons Setup time for operational use. #### Vendor response Hi Tony. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are happy that the one-way integration went well. We will continue to improve our integration capabilities over the next few releases, including the one coming in March, which should help getting further integrations that you look to do be completed in a easier and faster way. If you run into any issues though, please feel free to contact your CSM or our Support team who can help you through it. Replied February 2017 --- ### Innovative - Overall rating: 5/5 - Reviewer: Juan P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it notifies the destined person when an issue or problem comes up #### Cons Honestly Im satisfied with it in general its been very helpful and facilitated a lot for us --- ### Vital tool for on-call support and gathering techs for troubleshooting conference calls - Overall rating: 5/5 - Reviewer: Lee T. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We use xMatters primarily as an extension to notifications coming from our ticketing system. We also use its form-based notifications to send out invitations to join a conference bridge for troubleshooting situations. The integration from the ticketing system to xMatters On Demand (their cloud solution) was made difficult by the lack of a true outbound API from our old ticketing system. Regardless, xMatters has technical experts who were able to make it work. It took some trial and error, but the interface is based on Javascript so they were able to make quick code changes as needed. Our technicians are able to login to xMatters and configure their own devices, and determine how they want to be notified, and even set timeframes for devices. The team leaders are able to define complex shifts and coverage times for our on-call groups so that the right on-call tech gets notified during the proper time of day. This includes the ability to configure schedules for users in different time zones. There is a learning curve for the group "supervisors" to figure out how to set up the on-call shifts, but once they grasp the ideas of shifts and learn to use the calendar feature, it all makes sense. We are also able to leverage the use of groups-within-groups, where one group of technicians acts as the triage team for multiple groups. This allows one team to handle simple incidents and requests, allowing the Level 3 technicians to focus on project and development work without being interrupted by simple service requests and routine incidents during the day, while still allowing them to be available when needed for after-hours on-call support. We are also using xMatters form-based announcements, whenever it's necessary to send out a notification to a larger distribution of technicians, typically providing information about joining a conference bridge. We can either use xMatters' conference bridge or our own 3rd party conference bridges. The forms feature allows us to build fill-in-the-blanks forms without having to write code. Also, forms can be saved with certain fields and drop-down selections already determined, creating "scenarios" that we can use over and over. We're still in the early learning stages of the forms capabilities; xMatters also offers integration capabilities that we haven't leveraged yet. For example, we should eventually be able to trigger messages that make calls to 3rd party systems using their Integration Builder features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility in use, support is quick to respond, xMatters continues to add features through frequent updates to the instances #### Cons We had to rely 100% on having their techs write the integration between our ticketing system and xMatters, which makes us reliant on them for any corrections/updates. This is likely due to our ticketing system - I can't speak to all implementations. Also, there are some functions we used to have with the on-premise version that we don't have anymore in the cloud solution. This is not an insurmountable issue, but we did have to make some accommodations. #### Vendor response Hi Lee. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product for our customers and if there are specific features you are looking for please let your CSM know and we will review it internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements especially with regards to integrations that should make it even easier for you to integrate with other tools that your organization leverages. Replied February 2017 --- ### Excellent level of Customer Service - Overall rating: 5/5 - Reviewer: Burdell C. - Industry: Aviation & Aerospace - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The xMatters staff continuously offers us a high level of Customer Service. When I have contacted Rennie Chen or the Support Team (Kim Jue, Jason, Wong) I have always received excellent customer service. They diligently work with me to resolve any issues and answer any questions I might have. They also explain to me in detail the resolution for my issues. When I contact this team of professionals, I know any issues I'm experiencing will be resolved in a timely and efficient manner. I have enjoyed working with this team over the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly #### Cons * No calendar available to clients listing future Updates and Maintenance. My organization is requesting that I submit a Change Request when any change(s) are made in Production. This has been a nightmare for me because sometimes I'm not aware of these Updates and Maintenance until they are being implemented. I realize these changes are usually seamless however my organization has requested that I submitted a CR in advance for all Updates and Maintenance. * Groups can not easily be exported from Non-Production to Production. #### Vendor response Dear Burdell. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. If you subscribe to http://status.xmatters.com you can take a look at the status as well as information regarding upcoming releases. If you have any additional feedback on how we may improve this, please contact your CSM. Replied February 2017 --- ### Very good tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good tool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros East to configure and use. We are Saas customer and it is very good tool #### Cons Nothing I can think , I feel they got all covered --- ### Perfect tool for an On Call team - Overall rating: 5/5 - Reviewer: Dan B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used other for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great tool to help support our team's on call schedule. Once the schedule is set up it knows who to contact automatically. #### Cons None, we've found this software to do everything we need while we are on call. #### Vendor response Dan, so glad to hear you are having a great experience using xMatters for your on-call needs. We hope you've been able to explore our integrations to start automating some of your incident management processes. Thank you so much for your review of xMatters, Dan! Replied October 2019 --- ### xMatters! yes it matters. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I must say that in my opinion, the pro is also the con as this software has to go a long way to prove it's worth. It lacks those basics here and there which limits it from being a fine product. #### Cons As I mentioned above, the con and the pro are the same things, It is a software with great potential but it has a long way to go. --- ### xMatters Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used for paging purposes. Experience was good and convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software was very easy and convenient to use. #### Cons User Interface could be more visually appealing #### Vendor response Thank you for your review. We are glad you found our product easy and convenient!! We are also continuing to work toward "beautifying" the user interface for a more pleasant experience, we hope you like it! Replied October 2018 --- ### Communications software - Overall rating: 5/5 - Reviewer: Kelley o. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We use xMatters for both business continuity events and IT on-call management. xMatters has greatly simplified our on-call rotation planning and communications. We have found the tool easy enough to use that our 100 or so business continuity planners can use the tool to exercise their call trees and can utilize the tool to send targeted communications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use #### Vendor response Hi Kelley. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. Replied February 2017 --- ### Couldn't run a support team without it - Overall rating: 5/5 - Reviewer: Adam Z. - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I manage a Service Desk supporting a large retail corporation. xMatters automates our on-call escalation process used to notify an individual team of an issue or to pull together multiple support teams into a single conference bridge. It allows us to get the right people on the phone right away and allows our support partners to control how they receive the notification (text, email, phone call, push notification). I couldn't imagine managing major incidents without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Features and capability. It's extremely flexible as we have full control over the communication plans. It's really a development toolkit that you don't need to be a programmer to understand. #### Cons It's expensive. And since it's so flexible, it means it can also be a bit complex to learn initially. #### Vendor response Hi Adam. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. Replied February 2017 --- ### Easy to Administrate and Train - Overall rating: 4/5 - Reviewer: Clifford B. - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've been using xMatters for over a year and I can say, as a company IT Administrator, that this application is very, very easy to administrate and support for my end users. The ease of administration and the functionality, as well as the User Interface, both with Web and SmartPhone App, are extremely easy to use. Most of my users would agree that it has helped with our Remedy notifications, especially for our Critical and High impact incidents. Making sure the right people are notified at the right time and on the right device!! I'm extremely satisfied with the application as well as the quick response from the xMatters support whenever we need it. Thank you!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Vendor response Hi Clifford. You can¿t see me, but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our support team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. Replied February 2017 --- ### xMatters makes incident management comms easy - Overall rating: 4/5 - Reviewer: Richard V. - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have now been using xMatters for 9 months and have been impressed with both its functionality and its flexibility. The team that helped us to set up the system have been helpful, knowledgeable and responsive. The system has allowed us to create a number of pre-filled scenarios to send urgent comms to a wide variety of user groups and to easily set up holiday rotas. The one area which didn't work well was the phone alerts where the combination of American and English 'voices' gave a disjointed feel to the message. Overall I really like the system and would recommend others to consider using it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to add users, devices and manage groups Flexibility to create scenarios Android app #### Vendor response Hi Richard. We are so happy our product is working well for your business and appreciate you taking the time to review. It sounds like the voice alerts in different accents may be creating a disjointed feel for you. Please talk to your CSM so we can determine how we may be able to address it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. Replied February 2017 --- ### Very Functional - Overall rating: 5/5 - Reviewer: Patricia N. - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. xMatters is a very robust product and easy to use. It provides me with a tool that gives me the needed automation in order to save cost for call outs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros integration with ServiceNow is a Plus #### Cons not having the configuration capability to configure my integration to eliminate retired or inactive users or groups. #### Vendor response Hi Patricia. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. Replied February 2017 --- ### Very Great Product - Overall rating: 4/5 - Reviewer: Antwane W. - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I use xMatters on a daily basis as the SME for my company. The product is very easy to use and does its intended function very well. The best part in my experience is the very quick and knowledge customer support that I receive no matter the question. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I like the most is how easy the product is to use and how quick and knowledgeable the customer support is . #### Cons Wish there was a little more visibility into the subscriptions of users from a admin perspective. #### Vendor response Hi Antwane. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We have shared your feedback internally regarding better visibility to subscription of users to our internal team. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements. Replied February 2017 --- ### My Review on Xmatters - Overall rating: 5/5 - Reviewer: Thejaswini G. - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The quick communication Management that Xmatters helps the Teams to notify in case of any alerts/issues. Instead of paging/calling in outlook,these notifications can be sent to a group of people within no time.Availing cloud services for communication management will avoid tickets or incidents in GSM/Remedy. The other major benefit in Xmatters is that it helps users to customise the portal according to their needs. #### Cons Its not a open source unlinke outlook emails.If you want to Xmatters you have to pay for that software.With a wide range of opensource tools,it really depends on the business to opt for Xmatters software #### Vendor response Thanks for your review, Thejaswini. xMatters is designed to be a powerful and flexible tool for small teams through to the largest enterprise. As such, xMatters provides a variety of product tiers at different costs and service levels. We are constantly releasing new features to give our customers more for their money. We hope you continue to enjoy top quality service with xMatters. If you have any questions or concerns, we are here to listen! Replied May 2019 --- ### Great experience with xMatters - Overall rating: 5/5 - Reviewer: Renuka D. - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've been an xMatters customer for over 5 years now - used it while at my previous company and then implemented it at my current company. During this time I have seen great improvements with the features and integrations. The quality of the product is superior to some of the other's that I've seen on the market. Customer Service is more than just a support function, they truly work with you, providing guidance and help you build out a process catered to your organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple UI, easy to use, develop #### Cons Though the mobile app works really well, it would be nice to see more functionality built into it. #### Vendor response Hi Renuka. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. Replied February 2017 --- ### xMatters Xperience - Overall rating: 4/5 - Reviewer: Yolly P. - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Generally, xMatters is an awesome tool it allows me to monitor job status and be able to define team's on-call rotation. However, I'm having some issue as to the ease of use of its tool, not that bad though. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Team configuration and its mobile app #### Cons ease of use #### Vendor response Hi Yolly. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking at ways to make our product easier to use so the next time you talk to your CSM please provide some specific examples of how we can improve its use. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. Replied February 2017 --- ### First Cash / Cash America Review - Kevin Ownbey - Overall rating: 5/5 - Reviewer: Kevin O. - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have had an overall great experience. The features and functionality of all of the software that we use is easy and friendly. Also is very informative. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Hi Kevin. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. Replied February 2017 --- ### Good enough - Overall rating: 4/5 - Reviewer: Dino K. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The layer is complex to configure, and Is not very user friendly, works fine but could be better if we can manage more setting to configure the shift rolls. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Good quality in the calls #### Cons Layout very confuse #### Vendor response Hi Dino. Thanks very much for leaving an xMatters review on Capterra. It is appreciated by all of us. We are always looking at ways to improve our user interface so if you have specific feedback on some of the challenges you are facing, please let your CSM know. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements. Replied February 2017 --- ### Deliver Manager - Overall rating: 5/5 - Reviewer: Nageshwar M. - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. This is really an efficient and effective tool that helps to reach out to team and escalation contacts as we expected. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros schedule multiple shift roster. This helps us to defined all onshore and offshore shifts. Also, availability on iOS is great. #### Cons nothing much #### Vendor response Hi Nageshwar. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. Replied February 2017 --- ### Pretty good - Overall rating: 4/5 - Reviewer: Sandy G. - Industry: Capital Markets - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. xMatters, on the whole, is a good product. The calendar view could use a little work. You really have to look hard to tell who is really on call especially if someone is doing a temporary replacement and they don't replace the person for their full shift. Other than that it work like it should. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It works as advertised. #### Cons The way the calendar displays who is on call. #### Vendor response Hi Sandy. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and in it we are improving our Who's on Call report so we hope it addresses your concerns. Replied February 2017 --- ### xMatters is a nice alerting solution - Overall rating: 5/5 - Reviewer: Scott W. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have been running xMatters now with positive results. The ability to create multiple alerting schedules, different escalation criteria, and different communication plans makes this a great tool to work with. The tool is very easy to understand, and easy to train our end users on. The team from xMatters has also been very helpful and communicate well. However we have been desperately waiting to get the ability to put recipients on the subscription menu as an option. This will greatly help out our managers who want to be alerted as an FYI but not have to be directly placed in an oncall rotation for all of their groups. PLEASE make this available soon! Thanks! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Vendor response Hi Scott. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. I was personally excited to read your perspective about putting recipients on the subscription menu. This is feedback we are sharing internally. Reviews also allow prospective customers to get an idea of what it¿s like to work with xMatters as a company and what the product experience will be like. Thanks for taking the time. It is appreciated by all of us. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements. Replied February 2017 --- ### Unimpressed - Overall rating: 2/5 - Reviewer: Mark R. - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have no comment as to Support or Value, I am only a user. My Sys admin uses support, and I don't know what was paid for the product. As a user, I find the interface to be extremely confusing, even frustration. Even after I've figured out how to do something, next time I need to do it, I have to re-figure out how. Not intuitive. Also, the process to replace a person in rotation (say for a short vacation) is unnecessarily complicated. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros In the end, it meets our need, but could be much better. #### Cons See previous comment #### Vendor response Hi Mark. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are always looking at ways to improve our user interface to make it even more intuitive and easier for our end-users. We have a number of new features coming in the next release that should help address some of your challenges. If you have additional feedback, please contact your CSM and they will be happy to assist you. Replied February 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/itsm/xmatters-profile/reviews/?page=2) --- xMatters Reviews, Pros and Cons - 2026 Software Advice