We were drawn to Aspire for its robust features and integrations with other systems we were already using, such as Quickbooks, Go iLawn, and others. With Aspire we've been able to streamline some of our processes and eliminate the need to copy information from one system to another. When looking at other systems, we couldn't find anything else that had all the features and capabilities of Aspire - CRM with email integration, estimating, scheduling, invoicing, job costing, timekeeping, payroll, and more. With all these features already built-in, we knew Aspire was going to be our forever software. It had the features we needed now to help us grow, and the built-in processes that will be crucial to maintaining efficiency with higher sales and more crews.

A major disadvantage to Aspire is their app - it kinda sucks. The features within the app are very limited. However, we understand that Aspire is working on developing a new and improved app that will hopefully be rolling out within the next year. Also, the implementation process is tough, especially for a small company that doesn't have a person, or team of people, who can devote themselves to learning and setting up the program. I feel like the timeline Aspire gives for the implementation process is grossly misleading. Please DO NOT think you will be up and running with this system after the 3 month implementation period! There is a lot of homework that has to be done outside of the virtual implementation sessions. It took us closer to 5 months before we could discontinue our contract with our previous software provider and start estimating and scheduling within Aspire. And even now as we're working within the system full-time, we're still getting templates set up and continuing to familiarize ourselves with the many features and all that this software can do.

Positive and continually improving. We are now 95% paper free and have eliminated a large percentage of manual tasks (recurring scheduling, invoice assistant, employee time tracking, route management, customer relationship management etc etc.)

We made the transition from LMN to Aspire a year ago. The ticket management system allows us to seamlessly schedule and make quick operational changes from the start of an estimate to the receivable balance. There is less room for error in each department and a system that keeps our billing on track.

Initial implementation - It took a lot of time to set up and train employees to use (customizing to our operations vs. Aspire implementation/help with setup) The cost was an investment and commitment.

Overall i think Aspire is a good fit for our application. i think it provides a good system for job estimating and job costing.

The aspire software offers a lot of solutions we needed for our business. The fact that the billing ties to QB is invaluable in my opinion. The PO system has saved us hundreds of thousands in unauthorized / or incorrect billing. Deployment was a nightmare at first, we definitely didn't make it easy on our consultant, but he also did a pool job of guiding us in the correct direction. We had a change in consultants about half way through and she got us back on track.

There are small issues that are annoying... when you email a PO to a vendor it doesn't save a record on the opportunity or work ticket it's associated with, also it doesn't recall any email addresses, so you have to type in address every time. super waste of time. in the scheduler i sometimes have issues finding the work tickets i want to schedule (not sure if that's user error) Often times a work ticket will report committed costs against purchase receipts that have been received and approved making EOM procedures difficult, especially if the purchase receipt was approved ina closed month. I don't thnk the payroll function works for us... (not certain bc i don't do payroll)

We are happy we made the change. The pros have defiantly out wayed the cons. It is just a beast of a program and a lot to learn. We still need a lot of training.

Job Costing Running Multiple Branches Easier Estimating-easier to train sales Communication between field and operations

CRM! It is horrible to write general notes! It took us a long time to receive a CSM.....I expected the customer service to above and beyond and it felt like we were rushed to graduate and then we had to bag for a CSM.