All Aspire Reviews
1-25 of 182 Reviews
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Miriam
Construction, 51 - 200 employees
Used unspecified
OVERALL RATING:
5
Reviewed November 2023
Get Aspire As Soon As Possible.
Brenna
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Our Forever System
We were drawn to Aspire for its robust features and integrations with other systems we were already using, such as Quickbooks, Go iLawn, and others. With Aspire we've been able to streamline some of our processes and eliminate the need to copy information from one system to another. When looking at other systems, we couldn't find anything else that had all the features and capabilities of Aspire - CRM with email integration, estimating, scheduling, invoicing, job costing, timekeeping, payroll, and more. With all these features already built-in, we knew Aspire was going to be our forever software. It had the features we needed now to help us grow, and the built-in processes that will be crucial to maintaining efficiency with higher sales and more crews.
CONSA major disadvantage to Aspire is their app - it kinda sucks. The features within the app are very limited. However, we understand that Aspire is working on developing a new and improved app that will hopefully be rolling out within the next year. Also, the implementation process is tough, especially for a small company that doesn't have a person, or team of people, who can devote themselves to learning and setting up the program. I feel like the timeline Aspire gives for the implementation process is grossly misleading. Please DO NOT think you will be up and running with this system after the 3 month implementation period! There is a lot of homework that has to be done outside of the virtual implementation sessions. It took us closer to 5 months before we could discontinue our contract with our previous software provider and start estimating and scheduling within Aspire. And even now as we're working within the system full-time, we're still getting templates set up and continuing to familiarize ourselves with the many features and all that this software can do.
Reasons for switching to Aspire
After experiencing two price increases within the first year of use with our other software provider, and already seeing the limitations within that software, we started looking for our 'forever system'. As a smaller company in the growth phase of our business, we felt like we were maybe getting in a little over our heads with Aspire. It's a big investment - more than double what we were paying with our other software - but such a robust system! We felt like it was only going to be more difficult to switch over the longer we waited, so we jumped in and haven't looked back.
Vendor Response
Brenna, thank you for such a detailed review. Really, it helps everyone when you leave such helpful comments. We are humbled and full of gratitude that you and the team would refer to Aspire as your "Forever System". Makes us very proud. And, we are forever looking for ways to improve and grow our solution as well! Love to see that you are taking advantage of the full breadth of features and integrations. We are working on updates to the mobile app, as we have gotten good feedback from customers on it. Keep sharing the ideas and experiences with us so we can improve the mobile app experience. And, thank you for patiently working through onboarding, as it does take time to implement! Again, thank you for all the comments and please don't hesitate to reach out to our team if we can help or listen!
Replied August 2022
Grace
Environmental Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Sajovie Bros
Positive and continually improving. We are now 95% paper free and have eliminated a large percentage of manual tasks (recurring scheduling, invoice assistant, employee time tracking, route management, customer relationship management etc etc.)
PROSWe made the transition from LMN to Aspire a year ago. The ticket management system allows us to seamlessly schedule and make quick operational changes from the start of an estimate to the receivable balance. There is less room for error in each department and a system that keeps our billing on track.
CONSInitial implementation - It took a lot of time to set up and train employees to use (customizing to our operations vs. Aspire implementation/help with setup) The cost was an investment and commitment.
Reason for choosing Aspire
Staying with LMN and waiting to see what new features were released which did not occur as timely as Aspire releases (and announces - LMN had to sign up for release webinars, Aspire I can review at my leisure.)
Reasons for switching to Aspire
LMN was lacking the job costing reporting we were looking for at the time and the seamless work order/ticket creation from winning an estimate. It was difficult to understand navigations and not as user friendly as we wanted long term. Mobile App for time tracking was not as straightforward. Also limited users/billing model per user became too difficult to manage with revolving hiring door in our industry.
Vendor Response
Grace - Thank you so much for taking the time to share details and specifics about your Aspire experience. It is so helpful for us (and for those researching) to see specifics. We're thrilled to see the improvements you're experiencing with Aspire, our releases, and your learning journey. Thank you!
Replied January 2024
Christina
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Aspire Review by CWR
Overall i think Aspire is a good fit for our application. i think it provides a good system for job estimating and job costing.
PROSThe aspire software offers a lot of solutions we needed for our business. The fact that the billing ties to QB is invaluable in my opinion. The PO system has saved us hundreds of thousands in unauthorized / or incorrect billing. Deployment was a nightmare at first, we definitely didn't make it easy on our consultant, but he also did a pool job of guiding us in the correct direction. We had a change in consultants about half way through and she got us back on track.
CONSThere are small issues that are annoying... when you email a PO to a vendor it doesn't save a record on the opportunity or work ticket it's associated with, also it doesn't recall any email addresses, so you have to type in address every time. super waste of time. in the scheduler i sometimes have issues finding the work tickets i want to schedule (not sure if that's user error) Often times a work ticket will report committed costs against purchase receipts that have been received and approved making EOM procedures difficult, especially if the purchase receipt was approved ina closed month. I don't thnk the payroll function works for us... (not certain bc i don't do payroll)
Reason for choosing Aspire
The team thought it looked easier to use.
Reasons for switching to Aspire
Salesforce was good for Customer service documentation... not so much for job tracking. we needed a system that would complete both.
Vendor Response
Christina, thank you for your feedback! Job tracking is so important for reporting profitability and we are pleased that we could fill that gap for you, along with saving you thousands on fixing billing issues. We love input on how Aspire can adapt to better fit the needs of our clients and your comments about purchase orders, and auto-populating email addresses will be shared with the team. Stay tuned for future updates, feedback like yours is what improves our software!
Replied September 2020
Joy
Environmental Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2023
Aspire Review from Redwood Landscape
We are happy we made the change. The pros have defiantly out wayed the cons. It is just a beast of a program and a lot to learn. We still need a lot of training.
PROSJob Costing Running Multiple Branches Easier Estimating-easier to train sales Communication between field and operations
CONSCRM! It is horrible to write general notes! It took us a long time to receive a CSM.....I expected the customer service to above and beyond and it felt like we were rushed to graduate and then we had to bag for a CSM.
Reason for choosing Aspire
Just sticking with LMN and trying to make it work better for us.
Reasons for switching to Aspire
Job Costing- which LMN does have now Multiple Branches
Vendor Response
Joy - Thank your for taking the time review Aspire and provide some details on your experience. Love your positive experience during your first year on the platform as we know it can be a bit of a learning curve for some organizations. We are continually reviewing the exact process from implementation to CSM and how we can support customers during the first year. Thank you!
Replied December 2023
Dave
Facilities Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Ignite User Conference
Overall, we were very pleased with the conference, great job by everyone who put in the monumental effort to pull it off! We'll be attending the next one.
PROSInteraction with other Aspire Users and the variety of breakout sessions and workshops. We're a new user and still learning a lot about the product, but very pleased with what we learned about where the product is going and different ways we our company ca benefit from it.
CONSI would point out three negative comments about the conference, to try and improve it for next time: Power point has it's purpose, but there was not enough hands-on/live demo of the product in the breakout sessions. We would suggest that at the next conference, there are areas set up, similar to the sponsor booths, where we can interact in person at our leisure with Aspire personnel. It's not practical to try and squeeze in line with other attendees for five or ten minutes at the end of a break-out sessions and overload the presenters (who were always available and gracious with their time) discussing our individual company applications or questions. We were most disappointed by the lack of ability to spend some quality live/in person time with Aspire personnel (while looking at a live system if necessary) and get away from email and zoom calls. In addition to meeting other users, this was the main reason we attended the conference, and feel we missed out on that personal interaction entirely. Having vendors/sponsors presenting in the general sessions was a turn off, because their products do not have relevance to all attendees. It would be preferrable to leave them to their booths and individual break out sessions.
Reason for choosing Aspire
16 years ago we ran the company on QuickBooks and Excel. We've cycled through Service Autopilot, LMN, BossLM and final settled on Aspire, which we know is the best product after a lot of trial and error.
Reasons for switching to Aspire
BOSS was not moving forward in a timely fashion to make product improvements and seems to have lost is customer focus. One comment we would make about the Aspire is that being one of the smaller companies using the product, without a lot of internal structure or resources, we won't be able to use all of the capabilities of the product today. That makes it hard for us to justify the high cost and is why it took us so long to make a commitment to use it. If there was a product Aspire 'Light', we would have come on board a long time ago and grown with the product. With an Aspire 'Light', we could have started with what we know is the best product from the beginning, grown with it, and our company probably would have grown faster too.
Vendor Response
Dave - Thank you for taking the time provide such details about your experience. We love hearing about your time at Ignite, as well as with the Aspire platform. This was our 5th Ignite conference and it continues to get bigger. We did offer a range of activities and areas where customers could interact with our team members, from the Product Hub area and AspireCare desk area. We are in the early stages of planning our '24 Ignite conference, so we will work to incorporate more opportunities! Thank you for the info on Boss and LMN!
Replied December 2023
Todd
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Aspire Review
We enjoy using Aspire and have recommended it to others. The company listens to users and makes updates based on the users recommendations.
PROSIntegration of the primary production functions of our landscape company. Ease of use compared to other software. Continued improvements that Aspire is committed to.
CONSIt is costly and there are some limitations
Reasons for switching to Aspire
Needed a system that would grow with our business.
Vendor Response
Todd - Great to hear about your experience with Aspire and how you consistently recommend it to others. We love hearing about support like that. We are always here to listen to feedback and help unlock your success! Thank you for the great support.
Replied January 2024
Richard
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Aspire Super User
Very happy overall with the day to day use of the system.
PROSTo me, it feels like it does what it should do when it should do it. Everything is in sequence and goes to the next logical place.
CONSIt is difficult for users who dont have a strong background in software usage to use the software beyond its basic features.
Reasons for switching to Aspire
Products could not do what our company needed as we grew.
Alex
Verified reviewer
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Aspire Can be Your Best Friend
Overall, I think Aspire is great. It has helped our business grow and gain better insight into the true costs on a job by job basis.
PROSAspire can seem very daunting at first glance, but if you take the time to really dig in and learn it, Aspire is fantastic. I like that it updates in real time. That you can track productivity on a ticket by ticket basis. The ability to apply all costs to individual tickets to better understand the job profitability. And you can build pretty much any report you could ever need.
CONSThere are work arounds when it comes to billing set up (like getting the bill to info to match a certain Management Groups needs). I would like to be able to use a customer's email more than once, because of billing work arounds.
Vendor Response
Thank you, Alex! We truly appreciate your comments and feedback, especially as a long-time user who has grown with our product. We're so glad you find the real-time and financial related information and reporting so valuable. Implementing new software can be daunting at first, but so glad you and the team worked through the details! Great feedback and use-case as well for using customer data. We'll be sure to pass this along to our team. Grateful for your perspective and insights! If you ever want to share more, just let us know!
Replied August 2022
Jessie
Business Supplies and Equipment, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Aspire Review
Aspire is very hard to set up if your client data hasn't already been combed over for errors. We struggled in the beginning, but Aspire's customer service team gave us smart solutions to any challenges we had.
PROSThe logic behind Aspire has challenged us to think about how we do business. We're now more agile than ever, and have refined our admin and operations processes immensely.
CONSWe use Airtable to track design projects in progress. Aspire has pretty decent project management tools, like tasks and activities, but it isn't a project management software. Its CRM functionality is a little rudimentary for our needs.
Felecia
Farming, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Aspire Review
Aspire is an all-in-one system for landscaping companies.
CONSWhen you need important enhancements to the system, it takes a while for development to correct/fix little and big updates.
Theodore
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Better, Faster, Stronger
Our experience has been a very positive one. Customer support during implementation was very good. Ongoing support for users is excellent with very fast response times and knowledgeable representatives. Aspire is constantly making improvements to the system based on user recommendations and so far, each new version release has improved our user experience.
PROSIntuitive user interface. Logical data query format makes finding granular data very easy. Reports are easily customized and shared with other users. Customer support during implementation was very good. Ongoing support for users is excellent with very fast response times and knowledgeable representatives.
CONSInitial concern was pricing. Aspire appears expensive when compared to similar systems but it actually saves our organization money through better management of the sales and production process, resulting in better gross margin and revenue per employee.
Reason for choosing Aspire
Better access to information, better support, better remote access options.
Reasons for switching to Aspire
Asset is a robust system but customer support is essentially non-existent. This ultimately limited our ability to fully utilize the system which made it a frustrating roadblock to any success.
Vendor Response
Theodore, thank you for your feedback! We're pleased to hear you would recommend Aspire to others and that our software has saved you money and improved your profit margin. We are always honored to be a part of our client's success. Stay tuned for future updates, we will continue to improve Aspire to meet the needs of our users!
Replied September 2020
Wesley
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Review of Aspire
All encompassing, thorough, web based, cost is congruent with success of the business
CONSImplementation was bad. Aspirecare can sometimes give generalized answers and not directly answer the question, expensive, doesn't have easy way to have a garden center/retail encompassed
Reason for choosing Aspire
More comprehensive for both build and maintenance
Reasons for switching to Aspire
To get build and maintenance in one platform.
Vendor Response
Wesley, thank you for the review and feedback. Thank you for sharing how the platform helps support the growth of the business. Hate to see you feel like you had a poor experience through implementation, as our team does its very best to guide each customer through onboarding. Please do provide any specific feedback which might help us improve. We're always looking for product ideas as well, so keep them coming! Thank you.
Replied February 2023
Paul
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Great at what we need it for
Aspire is innovative and best in class for the critical functions. I am confident they will continue to provide updates to the product.
PROSJob costing, estimating/pricing, systemizing sales and production. Great data. It is scalable and a true enterprise solution.
CONSAll of the accounting functions are cumbersome, yet powerful. There is a sharp learning curve. Only part of the software is available on mobile. Site audits and client communication are somewhat limited.
Reason for choosing Aspire
More advanced technology
Reasons for switching to Aspire
Needed more robust solution, enterprise level.
Craig
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Aspire Rocks
Great, Love the updates and the conference to show what you guys have been working on
PROSRobust listing and searchability within functions of system
CONSMobile Aspire needs to be #1 priority moving forward
Reasons for switching to Aspire
Limited capabiltity within Salesforce CRM and very little searchability
Alex
Accounting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Aspire from the Financial Office's view
We have a much better view of our revenue and costs from jobs while they're happening.
PROSReal time job costing capabilities, as well as the ability to sync with accounting software
CONS"the system of a thousand clicks", it is customizable to a fault at times.
Reason for choosing Aspire
Aspire had been on our radar for a few years leading up to us making the switch
Reasons for switching to Aspire
We felt like it was time to graduate to something more advanced, as our company had been growing by 25%+ per year over the past 5 years
Shane
Construction, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great Software!
Really like it so far!
PROSReal-time reporting on estimated vs actual hours on maintenance and construction projects.
CONSApp has some challenges loading in some locations, would be great to have estimates converted to Word as an option.
Reason for choosing Aspire
Better overall product, built to handle our growth and support was superior.
Reasons for switching to Aspire
We didn’t have an all inclusive software in the past, getting everything into one place with a robust platform has been awesome.
Vendor Response
Shane, thank you for your feedback! We're thrilled to hear you're enjoying so many parts of the platform. We appreciate your comment on loading and estimates. Your comments will be shared with the team. Stay tuned for future updates; feedback like yours is what improves our software!
Replied September 2021
Michael
Architecture & Planning, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Shorb Landscaping Review
Overall its very good and would recommend to anyone. Our CSM is great and has been a guiding light for the last year or so. [sensitive content hidden] has been great for us and has really kept us in and not completely losing our faith in aspire. We see light at the end of the tunnel with the transition to earn rev and everything else is good. In the end you get out of the system what you put in, so we have a lot of ownership.
PROSI like that it has a very robust base to what you can do and how you can do it. I think aspire has done it's best to create a system that can be be used by many companies. WE are all in landscaping but we realy run things differently and want a system that allows us to do it "our way"
CONS-The issue base system is gutting better, but at one time that was a con for me. -The speed in that knew issues are resoled.- we recently moved from inv to earn rev. That was a big problem for us and i dont believe that aspire had a good way or a thought out process to get us trained and move us to earn rev.-Need a more CRM sales base function to aspire. I know its coming but not fast enough. -
Reason for choosing Aspire
It seemed like it was the most robust at the time and i knew a few other companies on it that had good things to say.
Reasons for switching to Aspire
It was hard to keep up on the changing times/upgrades that the system needed.
Mike
Facilities Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Getting Better All the Time
It is easy to use and gives tremendous amounts of data for analysis to enable us to make good business decicisions.
CONSWhere do I begin... There is so much information in here that there are several things that we should be able to do within the system as opposed to having to export the information and create our own data tables. For instance, all Contract Direct Costs exist within Opportunities, so why is there not an easy way Aspire has a button to show us what our current Budget is based off of those values? This is something that every company should have and Aspire could help make this an easier process. Also, we need a better way of analyzing our top performing Properties and Companies in addition to our bottom performers. This can be achieved by exporting informaiton, but Aspire should be able to provide us with our Top and Bottom 10-25 with the click of a button.
Reasons for switching to Aspire
Aspire was a better system and easier to use.
Vendor Response
Mike, thank you for the positive review and detailed information. It really is helpful to have specific feedback like you have given, so that we can take it back to our product team. I love this idea for Top and Bottom performing properties! And, happy to see having access to so much information has been a positive experience, even if some of it has been a manual process. Stick with us and keep the feedback coming as we continually improve Aspire! Please don't hesitate to connect with our team. Thank you.
Replied August 2022
KATE
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Don't Get Mad, Get Data
I love Aspire and would highly recommend it to anyone in the landscaping business; however, it's especially a great tool for scalable, profitable growth.
PROSI love that the Aspire team operates in "Continuous Improvement" mode: they are always working to create a better product for the industry. Additionally, this software provides the platform to capture so much data that can then be used to help our company manage scalable, profitable growth.
CONSUnderstanding the software was created for a specific industry, my least favorite aspect of Aspire is that a lot of accounting-type functions are either not great or missing altogether. Inventory specific reports are somewhat lacking; there's not an easy way to put accounts on "credit hold" until clients bring their account current; etc.
Reasons for switching to Aspire
We were looking to streamline functionality from multiple software platforms into one, industry-specific platform.
Vendor Response
Kate, thank you for your feedback! We're pleased to hear you would recommend Aspire to others looking to achieve scalable, profitable growth. We are always honored to be a part of our client's success. We love input on how Aspire can adapt to better fit the needs of our clients and your comment on the accounting functions will be shared with the team. Stay tuned for future updates, feedback like yours is what improves our software!
Replied September 2020
Rebecca
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2023
Aspire For Me
Having gone through 2 other software programs before we got Aspire, I can say that Aspire was the easiest and most user friendly one. I really enjoy having the knowledge base and the Aspire support team readily available when you have any questions.
CONSThere are certain things that I feel Aspire could improve on:1) Real time labor increases throughout the system. If we have a labor or price percentage increase, it would be nice if the system was set up to update all areas that the labor or price needs to be adjusted. Currently, we have to go into each and every contract and update all prices and into each and every service on that contract. Very time consuming. 2) Having the ability to put the same service more than once on an opportunity. 3) Having more description on the mobile app than just the service on the schedule would help.
Reasons for switching to Aspire
Difficult to use.
Vendor Response
Rebecca, thank you for providing your insights and sharing your experience with us. Sounds like 3rd time was a charm! Get ready for an all new mobile app version coming this year. And, don't hesitate to follow-up here or through other channels to share your ideas, get any guidance you need, or let us know how we can help. Thank you!
Replied April 2023
Brandon
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Aspire Review
Overall, I have really enjoyed the support that Aspire gives.
PROSI like how structured the program is. You can't have anything slip through the cracks if you follow the clean out instructions.
CONSI feel that they could work on making the app out in the field easier for the crews. I am excited to see what the new will work.
Reasons for switching to Aspire
We needed better job costing abilities.
Vendor Response
Brandon - Thank you for taking the time to review Aspire! Love how you are having a positive experience with it. The beta program for the new Aspire Mobile app is now available and the full release in 2024 is going to be a game-changer! Thanks for your patience while we get there! Thank you.
Replied December 2023
Daniel
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed November 2023
Aspire is great, but the support team needs more support!
Aspire is an awesome product, but you need to figure out why the support team is lacking so much. I suppose most people dont know, since you need admin access to contact them. At least figure out why bulk uploads are slower than manual uploads, and remove the "request zoom call" option if no one will honor it. It just looks bad. Why cant there just be a "Bulk Upload" option usable by admins in the web application instead of going through support?
PROSIt is the future of landscaping!
CONSThe support team is very slow, often replies in incomplete or gramatically incorrect scentences which makes it very hard to receive any instructions. At least get the support team the "Grammarly" app. And not once has the "request zoom call" option ever been honored. It also takes 2 weeks to start a bulk import (they have to escalate it), and then another 2 weeks for them to tell me its been done. The bulk upload is also very limited in what can be updated. In every case, it was actually quicker to do everything by hand instead of waiting for support. It's as if the support team is actually doing those "bulk uploads" by hand....
cheryl
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Wonderful tool with insightful features
Overall great experience.. I enjoy all of the support Aspire offers in every scenario
PROSendless information at your fingertips
CONSglitchy-ness.. There is always a bug that needs worked outcrew mobile isn't running on all cylinders at all times.
Reasons for switching to Aspire
Clip was not changing with times, staying stagnant and not growing with us
Kimberly
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2023
Aspire
Very happy with the program overall, tech support is lacking due to growing pains and the knowledgeable people being promoted within the company.
PROSHaving everything from bidding to billing on one platform has made a huge difference in our ability to job cost and see where we are making money and where we needed to improve.
CONSThere's a learning curve but the number of options outweighs that.
Reason for choosing Aspire
The versatility and it being able to access it from anywhere.
Reasons for switching to Aspire
We needed something more versatile and that would better integrate with our accounting program.
Vendor Response
Kimberly - thank you so much for the positive review and feedback. We appreciate you and the team. So glad you're seeing the value and benefits of our end-to-end platform. Our team is definitely growing quickly to meet the needs of our rapidly growing customer base. Many of us are learning quickly with our customers! Thank you for your patience and if there's ever any specific feedback, don't hesitate to share with us. Thanks!
Replied February 2023