Otuvy QM
About Otuvy QM
Awards and Recognition
Otuvy QM Pricing
CleanTelligent has three pricing packages available. The features and number of users varies per package. You can add user bundles to fit your teams needs. When paid annually, QC Basic starts at $175/month, Business Pro starts at $250/month, and Enterprise+ starts at $575/month.
Starting price:
$175.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Otuvy QM
1 - 5 of 37 Reviews
Brandy
Facilities Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
great for accountability and effectiveness
The data and information we are able to utilize provide us with the ability to see the impact and how our employees are performing.
PROSThe ability to tailor the product to meet our needs for inspection and reporting (pulling data) has greatly increased our ability to track how our employees are completing work and for correction. We use the data in a variety of ways, but it has had a great impact on assisting us in directing the training of employees.
CONSSetting up information can be difficult to complete (sublocation templates), especially when a location has multiple buildings.
Reason for choosing Otuvy QM
CleanTelligent offered us a way to look at deficiencies and non-deficiences so that we could also know what was being done correctly. At the time other products only offered work order type services.
stephanie
Environmental Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
The software and the support are second to none!
This is a wonderful QA software for our janitorial service. It provides a high end customer portal that improves communication between our customers and our managers. Whether an account is big or small they are impressed by CleanTelligent and the associated branded app we use. The software has also been a great assist in navigating new requirements since the onset of COVID -19 . As an amazing bonus we have used the mobile survey function to record and document "disinfecting" routes in real time for our customers! We have used this documentation system in hospitals, schools and large commercial buildings. The customers love it and it keeps us accountable. It is a real differentiator from our competition. An example of the customer support ; I placed a call to customer support. A recording came on but I did not leave a message because my old brain kicked in and I figured it out myself, so I just hung up the phone. A few minutes later [SENSITIVE CONTENT HIDDEN] called my phone asking if anyone had called Cleantelligent! He knew a call came in and used the caller ID to make sure I was all set. That, my friends is customer service!
CONSTo be such a robust and flexible system there MUST be a lot of moving parts. CleanTelligent does have a lot of moving parts to learn and understand. However the implementation plan they have is well planned and thorough. We had hundreds of customers to enter and start but by the end of the training we were very comfortable with how the system worked.
Debbie
Consumer Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2020
Daily Usage
CleanTelligent allows me to work from home and still communicate with my operations managers and subcontractors. It allows me to know when a work order has been completed and what action is needed. I would recommend this product to others in my field.
PROSI like the fact that the product is easy to use and set perimeters. It is easy to train a new person quickly on the use of CT. The ability to interact quickly with field personnel is outstanding.
CONSThe thing I like least about the product is when searching in history mode. The delay to find a work order in history is frustrating. Especially when on a call with a client.
Reasons for switching to Otuvy QM
Upgraded
Angela
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2020
Communication Transparency
We are able to communicate with customers. This basically replaces emailing for us and we have a very basic inspection set up but not able to properly track or review areas that should be available to us and the customer.
PROSThe transparency in communication between our customers and our company is a beautiful feature. It keeps everyone engaged. Everyone set up in the system are aware of what is happening and any resolutions; everyone is on the same page at all times.
CONSSetting up new contracts is a very tedious process! From entering the client, location and contact...way too complicated and way too many steps to set up new customers! And Creating templates for inspections, job schedules, etc with all the bells and whistles that I’m sure must be available is also complicated. We’ve been using this software for more than 10 years and still have not perfected it. There is nothing consistent about how it’s set up so I’d never be able to explain it to another person. Is there some type of restructuring that can be done to the system to make it user friendly? I LOVE the concept but, goodness, it’s too confusing!
Reason for choosing Otuvy QM
We wanted to have a web based tool for inspections and communicating with our customer.
Arthur
Education Management, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2020
Quality Control Inspections
The representative is always available for a web based teleconference with my team but requesting more cells or programs to be added to the existing software. Requested to be added to the pilot research or or requested to help customize a software program that meets our needs.
PROSWeb based, paperless, intranet between schools users and can be reviewed by end users, school administrators and used to evaluate custodians job performance
CONSCan not provide us with an individual inspection for each employee, can not give a internal building comparison between custodians, when a employee is assigned to another section of the building the software will not allow you to add a new employee in the section the employee left...it continues to reference the previous employee. The software will only provide us with 5 high scores and 5 low scores for areas inspected in the building.
Reason for choosing Otuvy QM
Huntington has The best overall software program that met our needs for quality inspections but they wanted us to purchase all of our custodial supplies from them as a sole source. If we were to accept this agreement then the inspection software would be free. So we declined their offer.