About CleanTelligent

CleanTelligent is a field service management software designed to help businesses in the healthcare, education, transportation, government and other sectors conduct inspections and update work orders in real-time. The platform enables administrators to add and share photos or notes with colleagues and document the cleaning history of multiple buildings.

Staff members can add due dates and set up priority levels of different tasks to generate work order tickets and track communications regarding them in a digital inbox. CleanTelligent allows operators to manage service requests, review the team’s progress and receive feedback from clients. Additionally, managers can schedule recurring tasks, color code job tasks according to frequency and automatically send rem...


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36 Reviews of CleanTelligent

Average User Ratings

Overall

4.19 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(14)

14

3 stars

(4)

4

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

November 2020

Brandy from Didlake

Company Size: 1,001-5,000 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

great for accountability and effectiveness

The data and information we are able to utilize provide us with the ability to see the impact and how our employees are performing.

Pros

The ability to tailor the product to meet our needs for inspection and reporting (pulling data) has greatly increased our ability to track how our employees are completing work and for correction. We use the data in a variety of ways, but it has had a great impact on assisting us in directing the training of employees.

Cons

Setting up information can be difficult to complete (sublocation templates), especially when a location has multiple buildings.

Reasons for Choosing CleanTelligent

CleanTelligent offered us a way to look at deficiencies and non-deficiences so that we could also know what was being done correctly. At the time other products only offered work order type services.

November 2020

stephanie from CleanCraft

Company Size: 201-500 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2020

The software and the support are second to none!

Pros

This is a wonderful QA software for our janitorial service. It provides a high end customer portal that improves communication between our customers and our managers. Whether an account is big or small they are impressed by CleanTelligent and the associated branded app we use. The software has also been a great assist in navigating new requirements since the onset of COVID -19 . As an amazing bonus we have used the mobile survey function to record and document "disinfecting" routes in real time for our customers! We have used this documentation system in hospitals, schools and large commercial buildings. The customers love it and it keeps us accountable. It is a real differentiator from our competition. An example of the customer support ; I placed a call to customer support. A recording came on but I did not leave a message because my old brain kicked in and I figured it out myself, so I just hung up the phone. A few minutes later [SENSITIVE CONTENT HIDDEN] called my phone asking if anyone had called Cleantelligent! He knew a call came in and used the caller ID to make sure I was all set. That, my friends is customer service!

Cons

To be such a robust and flexible system there MUST be a lot of moving parts. CleanTelligent does have a lot of moving parts to learn and understand. However the implementation plan they have is well planned and thorough. We had hundreds of customers to enter and start but by the end of the training we were very comfortable with how the system worked.

December 2020

Debbie from Harvard Maintenance

Company Size: 5,001-10,000 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

December 2020

Daily Usage

CleanTelligent allows me to work from home and still communicate with my operations managers and subcontractors. It allows me to know when a work order has been completed and what action is needed. I would recommend this product to others in my field.

Pros

I like the fact that the product is easy to use and set perimeters. It is easy to train a new person quickly on the use of CT. The ability to interact quickly with field personnel is outstanding.

Cons

The thing I like least about the product is when searching in history mode. The delay to find a work order in history is frustrating. Especially when on a call with a client.

Reasons for Switching to CleanTelligent

Upgraded

November 2020

Angela from ROCK SOLID JANITORIAL INC

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2020

Communication Transparency

We are able to communicate with customers. This basically replaces emailing for us and we have a very basic inspection set up but not able to properly track or review areas that should be available to us and the customer.

Pros

The transparency in communication between our customers and our company is a beautiful feature. It keeps everyone engaged. Everyone set up in the system are aware of what is happening and any resolutions; everyone is on the same page at all times.

Cons

Setting up new contracts is a very tedious process! From entering the client, location and contact...way too complicated and way too many steps to set up new customers! And Creating templates for inspections, job schedules, etc with all the bells and whistles that I’m sure must be available is also complicated. We’ve been using this software for more than 10 years and still have not perfected it. There is nothing consistent about how it’s set up so I’d never be able to explain it to another person. Is there some type of restructuring that can be done to the system to make it user friendly? I LOVE the concept but, goodness, it’s too confusing!

Reasons for Choosing CleanTelligent

We wanted to have a web based tool for inspections and communicating with our customer.

June 2020

Arthur from Arlington Public Schools

Company Size: 5,001-10,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2020

Quality Control Inspections

The representative is always available for a web based teleconference with my team but requesting more cells or programs to be added to the existing software. Requested to be added to the pilot research or or requested to help customize a software program that meets our needs.

Pros

Web based, paperless, intranet between schools users and can be reviewed by end users, school administrators and used to evaluate custodians job performance

Cons

Can not provide us with an individual inspection for each employee, can not give a internal building comparison between custodians, when a employee is assigned to another section of the building the software will not allow you to add a new employee in the section the employee left...it continues to reference the previous employee. The software will only provide us with 5 high scores and 5 low scores for areas inspected in the building.

Reasons for Choosing CleanTelligent

Huntington has The best overall software program that met our needs for quality inspections but they wanted us to purchase all of our custodial supplies from them as a sole source. If we were to accept this agreement then the inspection software would be free. So we declined their offer.