Service Fusion vs ServiceWorks

RATING:

4.3

(198)

Service Fusion has 198 reviews and a rating of 4.27 / 5 stars vs ServiceWorks which has 62 reviews and a rating of 3.81 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (198)
3.8 (62)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
March 4, 2024
October 31, 2023
Pros/Cons
  • Pros

  • The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
  • This is the best app I have tested for my business a big hard to understand at first but it is great to utilize if you have a great booming business.
Read all user reviews
  • Pros

  • The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.
  • I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor.
  • Cons

  • There are many things about this program that make our daily use difficult. Since our switch, the same serial numbers have gone to multiple customers - which is a huge problem.
  • Now everything is in modules and tiers, which cost more depending on which tier you need. Lost a lot of features after migrating to Serviceworks.
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Pricing Range
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$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos